# Michaels Stores — user reviews > 602 indexed App Store user reviews of Michaels Stores by Michaels Stores, Inc., rated 4.80/5 from 270,887 ratings. - Source: https://appshunter.io/ios/app/michaels-stores/id445458809/reviews - App overview in markdown: https://appshunter.io/ios/app/michaels-stores/id445458809.md - Rating breakdown: 5★ 237,924 · 4★ 19,290 · 3★ 6,141 · 2★ 2,374 · 1★ 5,158 ## What do users think of Michaels Stores? Overall sentiment: negative **Pros** - 💳 Convenient curbside pickup - 🛒 Wide variety of products - 💰 Great sales and coupons - 🎨 Inspiration for crafts **Cons** - 🔍 Inaccurate in-stock information - 🐛 Buggy and glitchy app - 🤖 Poor customer service - 🔙 Frustrating navigation and back button issues - 🔍 Ineffective search functionality **Commonly reported bugs** - App crashing and freezing issues - Incorrect order fulfillment and shipping - Rewards program sync problems **Most requested features** - Ability to check gift card balance - Option to filter by in-store availability - Improved order tracking and status updates - Better integration between app and website ## Newest reviews (20 of 602) ### 4/5 — Great but map *2026-08-24, version 26.8.4* thank you for fixing the maps, but I have a problem with pulling up a when I click on it won’t show up which aisle of items in and it won’t just show which they in can you fix it? ### 2/5 — No aisle location anymore? *2026-08-20, version 26.8.4* Why can I no longer see the aisle in which a product can be found at my selected store? This helpful feature has disappeared, and it makes the app just slightly more than useless. The AI model is even worse- it gave me an aisle for the product… on the other side of the store. How very disappointing. ### 4/5 — Great but map *2026-08-18, version 26.8.3* I have a problem with pulling up a map when I click on it it won’t show up aisle of items in and it won’t just show which Io they’re in can you fix it? ### 4/5 — glitch map *2026-08-09, version 26.8.2* I keep looking around and then suddenly and I have problems with map ### 2/5 — App needs help *2026-08-03, version 26.8.1* I love how the affirm pay layer button is located in the worst spot possible, that screen is always popping up on me. I have taken orders elsewhere when it has ticked me off too much. For the love of god, fire your app developer and find someone new!! ### 2/5 — Only (partly) useful outside the store *2026-08-01, version 26.7.3* I’ve tried everything and can’t seem to make this app work inside an actual store. I have to take screenshots of coupons or item locations before I go in. And heaven forbid I want to check the price of an item I find while wandering the aisles. And searching for something outside of the store often gives you hundreds of results that aren’t even sold by Michael’s, so no coupon can even be used on them. ### 2/5 — Terribly slow and glitchy *2026-07-30, version 26.7.3* I don’t think I have ever successfully used this app without having to force restart it. I need to give it at least 5 minutes to load my rewards and coupons before approaching the cash register. I love Michael’s, but there have been multiple occasions where I shop online at a different store instead of dealing with this app. ### 2/5 — It used to be useful! *2026-07-30, version 26.7.2* Until recently, the app was my go-to for craft supplies! I could buy online to pick up in store, I could research what I wanted to buy ahead of time, and I could access my coupons quickly. One of the recent updates (possibly when the digital assistant was added) slowed the app down to the point where it’s not worth using. Upon opening, my phone immediately gets hot and stays that way until I *force close* the app. I’m lucky if I can do a search AND open one of the results in the first session- often I have to force quit at least twice before it works. Finally, the app no longer lets my payments go through (even though the website does). It’s the same payment method both times, but the app cites an error and stalls every time. PLEASE simplify your app again so I can continue ordering from you! ### 3/5 — Helpful But Poor Placement for Chat *2026-07-30, version 26.7.2* The “Ask Mike” button is positioned directly where users naturally place their thumb when scrolling with one hand. I accidentally open the chat multiple times every time I use the app. Please allow users to hide, dismiss, or reposition the button, or move it to a less intrusive location. This significantly detracts from the usability of the app. ### 4/5 — glitch *2026-07-29, version 26.7.2* I keep looking around and then suddenly it got glitch won’t stop moving, and it won’t stop won’t let me push the item ### 2/5 — Reviewing the app, not the store *2026-07-29, version 26.7.2* The store is great. The app is so, so slow and clunky. It freezes all the time. I can barely search for anything. It is great to have the functionality of seeing what is in stock in stores near me, but it never responds in the app. It takes so long to pull up a search, and the chances of it crashing as you begin to look through the results is so high. ### 2/5 — Cannot handle large orders *2026-07-29, version 26.7.2* Unfortunately the app is not able to handle large orders. Trying to order a bunch of beads and components causes the app to freeze up and crash. If it does work, it’s extremely slow to move between screens. And forget actually reviewing your cart. App becomes unusable and the only option is to either continue on a browser or clearing out the cart by ordering or removing everything, the app suddenly works again once the cart is empty. I have left the app to go to other sites to order on multiple occasions. ### 2/5 — Not good. MOVE “ASK MIKE”!! *2026-07-29, version 26.7.2* For the love of all things crafty, please move the “Ask Mike” button! I cannot scroll on this app without clicking it. I am right handed and the only way I can maneuver through this app is with my left hand, which is extremely annoying. It also stops responding randomly. It takes me a a while to pick out yarn and I have had to close out and reopen the app three times in one sitting. I updated the app and it just did it again! It’s truly and awful app. Between the Ask Mike button and the Affirm button, I am constantly clicking on these and opening a new window. Please fix this. ### 3/5 — Inventory online doesn’t reflect real inventory *2026-07-28, version 26.7.2* I chose to pick up in store because the app said that a particular store had an inventory of 6 of the item I wanted. My order was cancelled because they were out of the item. Terrible reliability. I only shop there because I have such limited options. NOT happy with Michael’s. Also RESTOCK in the store!!!! Piss poor app and company. ### 2/5 — App kicks me out and reset search *2026-07-28, version 26.7.2* I love to shop at Michaels and love the pick up options just the app is very buggy if you are buying multiple things it freezes or reset the search completely after a while It a but frustrating when looking for fabric and every two pages it reset to the beginning ### 2/5 — The app is ok *2026-07-28, version 26.7.2* This app is very slow the only app on my phone I have problems with and when I try to search stuff it glitches and freezes and takes minutes too load.. ### 1/5 — The App Sucks *2026-07-26, version 26.7.2* What a poor excuse for an app. It constantly freezes. Every time you move something from your cart it freezes. Basically whatever you do it freezes. When you go to your cart it says your cart is empty after you've spent so much time shopping and adding it to your cart. I don't trust it to purchase anything from the app because the app sucks and you'll should be embarrassed that it sucks so bad. ### 2/5 — borderline unusable *2026-07-25, version 26.7.2* unbelievably slow to the point of unresponsiveness. ### 1/5 — worst app ever *2026-07-25, version 26.7.2* it lags SO bag and freezes. i have to constantly exit. i end up going to the safari site every time. Michaels needs to figure it out. they took over Joann’s and now they charge me $28 for shipping to Alaska no matter how much i purchase. after living here, i can assure you it is not $28 for shipping. and their dumb app doesn’t even work. even moved all my prior orders into my cart so i had to spend 20 minutes and my phone over heating removing 48 items from my cart in this glitchy app ### 3/5 — Barely works *2026-07-24, version 26.7.2* Love the fact that the stock is always on point. Hate that the app barely works 80% of the time. Spending 20 minutes to add something to my cart made me check another big brand craft store because I got tired of waiting. ## Most critical reviews (10 lowest-rated) ### 1/5 — Reduced functionality *2026-08-24, version 26.8.4* Both the app and the website no longer tell you where to locate in-stock items in the store. A 1 star rating might seem overly harsh for this, but those were useful features that were removed, actively making the shopping experience worse. ### 1/5 — I always have crashes with my iPad and now my iPhone *2026-08-22, version 26.8.4* While using the app on my iPad it crashes, doesn’t allow me to navigate my orders and is just unreliable. While using the app on my iPhone it used to work fine, but now it just shows the reload circle just opening the app. I can only imagine the constant work required to keep up with the endless Apple bug fixes. Lord bless you guys for the hard work you put into it. ### 1/5 — Crashing problem *2026-08-08, version 26.8.2* Updated the app today and it continuously crashes after I search for items. Please fix and thoroughly test updates. ### 1/5 — Buggy *2026-08-05, version 26.8.2* Has this app been tested before releasing the updates! I'm using iPad, and tried to check something in my account, the screen layout was so screwed that I just couldn't find the contents I was looking for! Also, when I tried to write a review for an item I purchased at the local Michaels store using my membership a few days ago, it says I could not write a review unless I purchased this item. Does it make sense? ### 1/5 — Never works *2026-07-31, version 26.7.3* It won’t load stores, so I can’t even get past the beginning screen. Try to go to their website, and it won’t load. So disappointing ### 1/5 — Why is this app so difficult? *2026-07-30, version 26.7.3* I love shopping at Michael’s…I wish the app wasn’t so difficult. I guess it’s a good thing for me that the app is horrible because it saves me from spending a lot of money…however, it would still be nice to be able to shop the app without it freezing every couple of seconds. It’s genuinely the worst app I have on my phone. For such a large chain, you would think they could create an app that actually works. I wanted to buy a bunch of stuff this morning for an event I’m participating in, but, I guess I’ll be shopping on Amazon instead because the Michael’s app just keeps freezing and it’s impossible to buy anything. What a shame… ### 1/5 — Buggy app *2026-07-30, version 26.7.3* This app is terrible. It’s so slow, buggy, and constantly closes. Trying to place an order is the biggest nightmare in the world ### 1/5 — My app freezes up making it terrible to use *2026-07-27, version 26.7.2* The app would be absolutely fantastic however…. It freezes up on me so many times! I’ll be in the store and I’m looking for something or I want to scan it to see how much it is and I have to keep closing it and opening it back up because it freezes terribly! It does it even if I’m not in the store and I’m trying to shop through the app. It does the same thing. This makes it absolutely horrible because it takes so much longer since I have to keep opening and closing the app out. And in all honesty, who wants to have to do that when they’re in the store shopping because it takes double the time than it would normally take for me to shop. In addition, the same thing when not at the store. ### 1/5 — Not happy *2026-07-27, version 26.7.2* Loads of bugs, doesn’t load cart accurately very slow and options are not very good either I shop for shirts. ### 1/5 — Slowww *2026-07-26, version 26.7.2* App isn’t really usable. Slow and glitchy. ## Most praised reviews (10 highest-rated) ### 5/5 — Store review Wareham Mass *2026-06-26, version 26.6.2* I found the staff to be very friendly and helpful. I appreciate the wide variety of of craft and art supplies. ### 5/5 — Michaels in Gainesville *2026-06-15, version 26.6.1* Bonnie was the BEST salesperson ever!! She was an enormous help gathering & cutting all the flannel we needed to make baby blankets for charity. Such a pleasant experience!! You should clone her!!!! ### 5/5 — Love *2026-01-18, version 26.1.1* Really comes in handy when at the store and need to know a price. Always hidden gems at the clearance area of Michael’s gotta love it! ### 5/5 — Lags a lot *2025-12-01, version 25.11.1* Why does it lag so much? Especially in store. Feels purposeful. ### 5/5 — Love the Store *2025-11-02, version 25.10.2* Michael’s is my weakness. Best all around selection of everything. Great sales. ### 5/5 — Complete store for me *2025-02-22, version 25.2.1* Has everything I need in a craft store ### 5/5 — Crafty *2024-12-01, version 17.9.1* I love the online! The only problem I have had so far is to whomever packs the stuff to be shipped! I have moved 4 states and across country and have never had stuff broken as much as Michael’s! In the last two shipments something was broken in each box! I could do that job better than the whole department!!! You have to care about the product to make sure it ships well!!! ### 5/5 — Great store, terrible app *2022-10-10* I love Michael’s but their app and website needs some work. For the past two days I have been trying to look at the ad and search for items. Only the first few categories show up on the weekly ad and after that any categories you click on just shows a blank screen. This happens every week. Then I’ve tried searching a few items and the app will either give me an error message or shut down completely. I also was in the store recently and couldn’t pull up my coupons or rewards. It kept giving me an error message. I don’t shop there as frequently as I used to because of these issues. The website is no better either. I tried viewing the weekly ad and search for items and there was no search field or link. You had to scroll all the way to the bottom to find the weekly ad. As soon as you go to the website all you see are a bunch of sale ads you have to scroll through. Nowhere to log into your account, view weekly ads, or search. Normally these things are easily accessible. Hopefully a new app and website is coming soon…. ### 5/5 — Southlake texas store *2022-09-19* I am a commercial artist and often go into your Southlake store… I always have to walk to the back find an employee and ask them to get my canvas down from upper shelf. They then have to find a ladder and get it down. Rarely do they offer to take it up front for me 4ft by 5 ft canvas ! Never do they offer to take to car! So the other day my client has to have 3 by 4 canvas and the walls are bare. I can’t find employee so I go into stock room because door was open and this guy says ( I think he was mgr, not sure) if it’s not there we do t have it. So I head out. Well I have an in with one of the nicest hardest working employees you have named Michelle and I see her . She and I go to canvas shelf she scans it with scanner, she goes into stock room and comes out with my canvas. She has done this many times for me.. as a professional I am up against deadlines so this really means a lot to me!!!! I love checking out with Pam because she is just great also!!!!!! These are fabulous employees and I should know. Your frame guys are great too because I have to bother them every single week I go into store because you have horrible netting no one buys on the lower shelves and canvas everyone buys on the high shelves. Please re think this!!! Beautiful clean store! ### 5/5 — One stop for all! Priced right! *2022-07-23* I Love love my store, the employees and managers are truly the best! Being terminally I’ll with special needs, the crew cares enough to stop what they are doing to make my secret stop so enjoyable! Pat goes out of her way to make it speedy! When I’m not able to make it to the store like today the app is the second best way! You can easily navigate to what you need and more! Plus it allows you to sign up for free zoom classes!!!! Michaels has re “Did” the way we can shop since the pandemic turned the world upside down! Never missing a beat listening to their clients needs! They definitely the leading edge in evolving with the way the world is changing. Giving us in store options to couch surfing!!! Thank you for caring Michaels, about us creators . As well as the disabled! Pat has never not has anyone on the team made me feel disabled…….. I call them my shopping secret (I always say if my husband comes in, this was a deal !!! And they never miss a beat. Then I get into the car and he says. One day they won’t lie lol for you! As we both chuckle!!!) please let Pat and the crew know i appreciate them like family!!! Michelle Holden --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*