# MicroPayments GS — user reviews > 321 indexed App Store user reviews of MicroPayments GS by Heartland Payment Systems, Inc., rated 3.00/5 from 16,261 ratings. - Source: https://appshunter.io/ios/app/micropayments-gs/id1126477855/reviews - App overview in markdown: https://appshunter.io/ios/app/micropayments-gs/id1126477855.md - Rating breakdown: 5★ 6,335 · 4★ 1,292 · 3★ 1,250 · 2★ 1,580 · 1★ 5,804 ## What do users think of MicroPayments GS? Overall sentiment: negative **Pros** - 👍 Convenient without coins - 📢 Notifications when laundry is done **Cons** - 🐛 Frequent crashes and disconnections - ⏱️ Slow and unresponsive interface - 🔒 Account login issues - 💰 Overcharging and money disappearing - 🤖 Poor customer support **Commonly reported bugs** - Fails to locate machines or account - Randomly logs users out - Inconsistent performance across devices **Most requested features** - Add custom money amounts, not just $10/$20 - Improve notification accuracy - Allow changing wash/dry settings after starting - Implement persistent login ## Newest reviews (20 of 321) ### 2/5 — gets the job done… eventually *2026-08-29, version 4.4.0* crashes frequently, works okay sometimes ### 2/5 — Technical difficulties & bugs *2026-08-23, version 4.4.0* Can we please improve the app? No point in using it when it always freezes and needs to be redownloaded to use. I have to do this for every 2 weeks and I am fed up of this. ### 2/5 — Terrible app, no support, no resolution *2026-08-17, version 4.4.0* Contacting support is terrible, there’s no direct way. Locks you out and doesn’t let you login, every step takes two minutes. Coin laundry would have been easier ### 2/5 — App unreliable *2026-08-13, version 4.4.0* The app is unreliable. I often have to keep trying two or three times, and I could never tell what’s going to work and what’s not. I have to keep quarters as a back up. I’ve complained about the app before nothing changes. I’ve tried it on both iPhone and android. It’s more reliable on iPhone, but the iPhone app is also unreliable. ### 1/5 — Let me set the dryer time *2026-08-01, version 4.4.0* Why do I need to pay for 10 minutes of drying time per transaction? Takes me ages to make individual transactions per quarter. Unusable. Let me set how many minutes I want and do it in one transaction ### 1/5 — Terrible machines, and app *2026-07-29, version 4.4.0* These are the worst machines ever it takes so long for it’s a connect to the Bluetooth. This is overall -100 out of 10. ### 1/5 — Horrible *2026-07-18, version 4.3.0* App sucks machines suck! App won’t connect to machines half the time so you just put money on there for no reason and you can’t just use qtrs cause the compartment is full and they never come get the qtrs. Horrible ### 1/5 — One star *2026-07-17, version 4.3.0* The washers never work and I never get a refund when I request support. ### 1/5 — Technically functional *2026-07-12, version 4.3.0* Rage inducing. Requires simultaneous Bluetooth connection to the laundry machines and WiFi/cellular, which is difficult to maintain in a basement laundry room. Any action you take triggers another slow Bluetooth scan for available machines. Eventually it works, but at what cost? Update: 9 months in. Still terrible. ### 3/5 — Technical Difficulties *2026-07-09, version 4.3.0* The app works; however, there’s been a recent development over the last few months After going on it a few times I have to delete and redownload it in order for the app to load. I have the Wi-Fi on, or Cellular Data, my Bluetooth is always on, and the location is on so it can locate the machines. I also have the notifications on. I’m not sure why it does this. It wasn’t like this before but one day it just started doing this and it’s been an issue ever since. It been about 2-3 month at this point (approximately). If I don’t have the “remember me” button on, I can’t even log in. It’ll just continue to load and never do anything. It doesn’t matter if you change locations/room that you’re in, it just wont cooperate. I’m not sure if I’m the only one having this problem. I do know that it’s probably a bug and needs to be fixed. ### 1/5 — Terrible app *2026-07-09, version 4.3.0* You may as well just go to the bank to get your quarters for your laundry. The servers randomly go down, this is easily the worst app on my phone. ### 1/5 — Awful app *2026-07-05, version 4.3.0* This app is terrible. Doesn’t work half the time and I have to delete and reinstall. Adding money to the dryer works after 5 tries. ### 1/5 — It’s very slow *2026-07-05, version 4.3.0* Sometimes I have to uninstall it because it won’t work properly, and then I don’t know if it’s the washing machines or the app itself, it often refuses to start the laundry, no h2o error, but if I use quarters on the same machine, same load, the machine works. I have since deleted the app. It’s a pain in the neck. It needs some serious testing and fixing. ### 3/5 — Slow communications *2026-06-30, version 4.3.0* I wish it were much quicker to communicate with the machines. === The first version was horrible. The 2.0 is finally an average app. Now, please support TouchID and FaceID. That's a must for an app that handles money transactions in iOS. ### 2/5 — This app sucks. *2026-06-29, version 4.3.0* This app doesn’t work half the time and it’s infuriating. Never load the machine first because you’ll likely be lugging everything back to your apartment because the damn app won’t open. ### 1/5 — Let me set the dryer time *2026-06-28, version 4.3.0* Why do I need to pay for 10 minutes of drying time at a time? Takes me ages to make individual transactions per quarter. Unusable. ### 1/5 — Worst app ever *2026-06-27, version 4.3.0* Half the time the app doesn’t load or has to be deleted and re downloaded. ### 1/5 — App is really inconvenient *2026-06-26, version 4.3.0* I’ve used the app for almost 4 years and it’s still super buggy since day one. It will kick me out of my account while I’m using the app and fail to load so much I have to delete and reinstall the app and reconfigure the settings to be able to get the app to work. ### 1/5 — Worst app *2026-06-24, version 4.3.0* If your a manager of a business or use this as a client I recommend to delete immediately worst app ever put on the App Store ### 1/5 — This app sucks *2026-06-21, version 4.3.0* First off the app can’t tell you if the machines are available unless you are standing directly in the laundry room. So that defeats the purpose. Then to dry your clothes you can’t put a set amount of time and they take the money. You have to do it 10mins at a time. Then when you go to add time it barely works. You have to try it several times before it actually “tops off” the machine. It is a pain sometimes to get quarters but it honestly is worth it. Save yourself some aggravation with this app that barely works ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-29, version 4.4.0* If I could give -10 stars I would. Constantly have to delete and reinstall the app for it to work ### 1/5 — Nightmare app *2026-08-27, version 4.4.0* This application to do laundry is a nightmare. It used to work fine, but now I keep having to download it and download it and download it to get it to work and it’s just a nightmare. Save yourself a lot of time, and go to a laundromat. ### 1/5 — Where should I even start? This app is garbage *2026-08-25, version 4.4.0* Every single time I need it, it has some kind of issue. It seems to have a mind of its own when it decides to stop working. And of course, it always happens when I’m in a rush, trying to get my laundry done quickly before going to work. When the iPhone app stopped working, I even tried the Android version. It worked in a pinch, then froze too. For an app that people literally need just to operate a washing machine, this level of unreliability is ridiculous. I shouldn’t have to troubleshoot an app every time I want to do laundry. Fix this. ### 1/5 — 🤢🤢🤢🤢 *2026-08-20, version 4.4.0* Worst aplicación, Slow disgusting never works it takes 1000 years ### 1/5 — Washers app *2026-08-17, version 4.4.0* The app took 30 dollars and didn’t give them back and they cost 2 dollars not 1.75 ### 1/5 — Thrives *2026-08-14, version 4.4.0* Just like a broken coin op, they steal your money and the app crashes constantly. My apartment complex switched apps because this one is so terrible I’m guessing and even though there’s an option for a refund in the app they refuse to refund my balance. ### 1/5 — Terrible refund policy *2026-08-11, version 4.4.0* Does not refund after charging a machine that is out of order. Submitting a ticket gets no response or credit to your account ### 1/5 — Terrible app SCAM *2026-08-10, version 4.4.0* It doesn't work. It doesn't even open at all. ALSO, when it does work you can only put in $10 at a time, so you are likely to eventually leave money in the app unused. It would be too intuitive to simply use however much money I need to do my laundry. No, that would be too simple. This app need $10 taken to function. What a joke scam app ### 1/5 — WORST APP EVER DEVELOPED *2026-08-08, version 4.4.0* times out frequently. had for 2.5 years and was not helpful. now if have to delete and reload app to even load home page. ### 1/5 — connection sucks *2026-08-02, version 4.4.0* it doesn’t ## Most praised reviews (10 highest-rated) ### 5/5 — David Smith *2026-05-21, version 4.2.0* Internal revenue service ### 5/5 — Great app *2026-03-21, version 4.2.0* This makes paying for laundry so much faster and easier ### 5/5 — Very Helpful *2026-03-06, version 4.2.0* This ap definitely comes in handy when the coin option is not working. And you don’t have to worry about getting quarters for the machine. ### 5/5 — Love this *2026-01-20, version 4.1.0* I don’t know what took me so long to get this app. I no longer have to scrounge around for quarters, just downloaded money from my bank. It lets me know, without going to the laundry room, if the washer and or dryer is available. Also alerts me when the cycles are complete. So glad I have this. ### 5/5 — PICTURE PAWN LLC *2025-12-06, version 4.1.0* Illinois Department of Revenue ### 5/5 — Great app *2025-10-19, version 4.0.3* Quick and easy if you have no change for the laundry room ### 5/5 — Super Convenient! *2025-10-12, version 4.0.3* This app has been a game changer! No need to go somewhere to grab quarters. I do wish it had a longer pick up range from the machine. I’m a couple of floors up in my apartment and I can’t check to see if a machine is still going. I also would like the app to have a way to confirm adding money before it adds to your account. ### 5/5 — Love *2025-10-07, version 4.0.3* Love this app it’s easy and convenient ### 5/5 — Springfield Housing Authority *2025-10-04, version 4.0.3* David Smith ### 5/5 — PICTURE PAWN LLC *2025-09-26, version 4.0.3* Coin operation device management --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*