# Microsoft Dynamics 365 — user reviews

> 112 indexed App Store user reviews of Microsoft Dynamics 365 by Microsoft Corporation, rated 4.30/5 from 904 ratings.

- Source: https://appshunter.io/ios/app/microsoft-dynamics-365/id678800460/reviews
- App overview in markdown: https://appshunter.io/ios/app/microsoft-dynamics-365/id678800460.md
- Rating breakdown: 5★ 655 · 4★ 86 · 3★ 38 · 2★ 39 · 1★ 86

## What do users think of Microsoft Dynamics 365?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Great mobile experience
- 💡 Useful for accessing CRM data on the go

**Cons**

- 🐛 Frequent crashes and bugs
- ⚠️ Slow and unresponsive performance
- 🔍 Lacking key features compared to desktop version
- 📱 Poor optimization for iPad and newer devices

**Commonly reported bugs**

- Login issues and inability to get past login page
- Compatibility problems with newer iOS versions
- Syncing and data loss problems after updates

**Most requested features**

- Dark mode option
- Improved integration with Outlook
- Support for custom objects and advanced reporting

## Newest reviews (14 of 112)

### 2/5 — Why?

*2022-10-14, version 13.22094.22*

Just done update. UI looks bald with missing grid lines. 
Signature page may as well be blank. Column on left flows through whole signature page giving room just to the right of the screen for signing. Can’t re-open attachment taken by camera on iPad.
Unable to send receipted items.

### 3/5 — Performance

*2022-06-20, version 13.22042.29*

Grundsätzlich tolles Tool, bildet sehr viel ab und macht das tägliche Arbeiten leichter. WENN es nicht regelmäßig abstürzen und zur Startseite zurückspringen würde.

### 4/5 — Mixte

*2021-06-22, version 13.21062.28*

Je ne connais pas l’intitulé Mixte. Je ne connais que Homme ou Femme. Merci

### 1/5 — Kolory

*2021-02-03, version 13.21021.27*

Mało przyjazne kolory. Słaba widoczność.

### 2/5 — Accesibilidad de zoom y apariencia

*2020-11-01, version 13.20103.26*

Falta adaptarlo a modo oscuro,personalizar tamaño de fuent y menús,y los enlaces son muy sensibles y cuando quieres ampliar prioriza el abrir enlace al zoom

### 1/5 — Trudna do pracy

*2020-10-14, version 13.20101.13*

Nieintuicyjna, dane pływające po całym ekranie, dziwne ustawienia dat (np. 10/15/2020)i godziny PM i AM, brak funkcjonalnych filtrów. Nie lubimy się z tą aplikacją.

### 1/5 — Großer Schrott

*2020-09-07, version 13.20084.2*

Absolute Katastrophe

### 1/5 — Portrait mode!! 2020

*2020-06-28, version 13.20065.6*

I’m not quite sure why Dynamics App like a website inside an app container. No plan to fix this?
Also, how come there is no way I can hold the app in vertical mode.

### 2/5 — Can’t get past the login page.

*2020-06-20, version 13.20064.10*

Can’t get past the login page

### 1/5 — Viva Italia

*2020-06-05*

Everything is in Italian and my Italian is not too good.
Why not English?

### 1/5 — Absolutely the worst

*2020-05-30, version 13.20052.22*

Every time a download is released, you lose all your settings...and this happens often.   This doesn’t happen with any other app.   I would give it negative stars if I could.  Microsoft should be ashamed of itself for a product like this.

### 2/5 — Becoming more unresponsive on iPad

*2020-04-10, version 13.20042.5*

The last few updates have not been performance improvements, but quite the opposite. Quick lead and activity entries have slowed to a crawl. I have to sit and wait several seconds for the app to respond to my taps and typing. The lag between what I tap/type and what is entered into the field has increased to the point where I cannot use my device to quickly log my activity. What used to take minutes now wastes time. 

Mobile access to CRM is supposed to be designed for quick data entry, right?

### 1/5 — Ipad : ne pas installer la V. 13.200023.1

*2020-03-02, version 13.20023.1*

Depuis la versio,n 13.200023.1 nous ne pouvons plus utiliser l’applicatio,n sur tabeltte Ipad, l’accès est automatiquement redirigé sur le version téléphone (light)

### 4/5 — Dark mode please

*2020-01-15, version 13.19122.11*

Go on. I’ll give you 5 stars

## Most critical reviews (10 lowest-rated)

### 1/5 — Manque de rapidité

*2023-05-10, version 13.23041.11*

Logiciel très peu maniable

### 1/5 — Zu langsam, kein Kalender

*2023-02-07, version 13.23014.15*

Zuviel zu langsam bei der Anwendung. Abfragen und Bedienung laufen nicht flüssig und sind viel zu langsam, kein Kalender im System usw.

### 1/5 — Interface Inferiority

*2023-02-06, version 13.23014.15*

Read title.

### 1/5 — Very slow buffering

*2022-11-13, version 13.22094.22*

App consume very high data and slow buffering

### 1/5 — Slow and clunky

*2022-09-30, version 13.22093.16*

I think Microsoft tried to make this work, but it’s not a great experience. For example, when you switch between Dynamics and any other app on your ipad, it forgets what page you were on. So if you want to cut and paste details from an email or website into a record, it takes you all the way through the startup page and to your default view. So you are forced to navigate back through to where you were.

This isn’t helped by the general slowness of the Dynamics backend, so even on a Gigabit Internet connection, the whole application doesn’t feel very responsive by today’s standards.

It’s fair to say that this isn’t a modern looking iPad app, and in fact just looks like a web app that is supposed to be optimised for an iPad sized device. 

They haven’t taken into account any of the advantages of being a proper iPad application, with the responsiveness and ease of use we have all come to expect by well developed mobile applications.

The iPhone version suffers from all the same issues by the way.

I’m hoping they will put some time into improving this over time!

### 1/5 — Enttäuschend

*2022-08-30, version 13.22082.14*

Nicht zeitgemäß…

### 1/5 — Mangelhafte Funktionalität auf iPad und iPhone

*2022-08-19, version 13.22073.16*

- läuft seit langem einfach nicht mehr
- kompliziert
- störanfällig

### 1/5 — Inutile al 100%

*2022-04-09, version 13.22041.16*

Non accede al CRM… immediatamente cancellata

### 1/5 — Too Slow

*2022-04-09, version 13.22041.16*

The system is too SLOW. They need to develop a LITE version for sales or train users to understand how to limit some of the functions. Sales people don’t need to see all the various fields and information for everyone. 
We need to focus on our territory responsibility and not what happens outside of our focus. Who can help?

### 1/5 — No thanks

*2021-11-11, version 13.21103.30*

This is unusable on an iPad, barely passable on a decent laptop, and still underwhelming on my $2500 dollar high powered PC.

## Most praised reviews (10 highest-rated)

### 5/5 — The worst service provider

*2022-06-26, version 13.22042.29*

There is lot of headed in this working server. Without any information only changes are happening. Always work like a lazy person. This is like a shi………

### 5/5 — Msd

*2021-12-28, version 13.21122.21*

Very poor service

### 5/5 — Update to Review: Need to fix recent update

*2020-11-20, version 13.20112.42*

Thank you so much for fixing the situation! You hit the nail on the head for what was going on. I can now get back to work which is really great XD It really is a great app. I’ll blame Apple 😜

ORIGINAL POST:
I couldn’t find a way to let the company know that the app has completely glitched out with the last update today to the point that I can’t even do my job. I’m quite upset 🤬 I will be happy to change this to a 5 star once this is fixed.

### 5/5 — Tolle App funktioniert zuverlässig

*2020-04-29, version 13.20044.0*

Übersichtliche

### 5/5 — Seit dem letzten Update unbrauchbar

*2020-03-20, version 13.20033.17*

Ich war bisher super zufrieden mit der App, seit heute ist sie leider nicht mehr zu nutzen, völlig unübersichtlich, Menüführung eine Katastrophe. Gibt es eine Möglichkeit ein Downgrade zu machen?
Ohne ITunes?

Nachtrag: Mit der überarbeiteten Version vom 04.03. funktioniert wieder alles wie gewohnt. Danke für den schnellen Bugfix 👍

### 5/5 — 3point

*2020-01-16, version 13.19122.11*

We are facing problem with DMS ,
1)job card closing but still showing in Ready for invoicing
2)Estimation and Delivery message and Feedback link is not reflecting to customer with both contact number.So that we are losing customer feedback.
3)Job card opening time ,multiple option error reflecting

### 5/5 — Endlich iPad Pro 11 Unterstützung - Ergänzung zur neuesten Version

*2019-11-29, version 13.19114.10*

Weiteres positives Feedback: Es hat zwar etwas gedauert, aber endlich wird auch die 11“ Größe des iPad Pro unterstützt! 😎 Sicherlich auch die anderen iPad Größen 10,5” und 12,9”.

### 5/5 — Just what we needed...

*2015-09-03, version 2.0.30*

Our company uses this app extensively.   Works great!

### 5/5 — läuft

*2015-06-09, version 2.0.29*

Hallo liebe Vorredner, inzwischen scheinen die Probleme wohl behoben zu sein. Bei mir läuft die App sauber und annehmbar schnell. Um ehrlich zu sein, ich finde die App übersichtlicher als die Browserversion.

### 5/5 — Works as expected

*2014-03-13, version 1.0.51*

We run this I'm a large organization, have CRM on premise, and have not had any issues with connection or other app errors. The few errors we encountered we due to our own JavaScript. 

To the guy with issues connecting, this app requires an HTTPS connection, without it you can't connect.  

I find using the app to be more pleasing then using CRM in the browser.

Looking forward to future releases that promise offline abilities.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*