# Microsoft Surface — user reviews > 78 indexed App Store user reviews of Microsoft Surface by Microsoft Corporation, rated 3.17/5 from 159 ratings. - Source: https://appshunter.io/ios/app/microsoft-surface/id1476329686/reviews - App overview in markdown: https://appshunter.io/ios/app/microsoft-surface/id1476329686.md - Rating breakdown: 5★ 72 · 4★ 11 · 3★ 7 · 2★ 10 · 1★ 59 ## What do users think of Microsoft Surface? Overall sentiment: negative **Pros** - 🎵 Excellent audio quality and crisp sound - 🎚️ Useful EQ customization capabilities - 📱 Smooth out-of-box setup experience - 🔗 Hardware quality is solid - ⚡ Quick app loading when functional **Cons** - 🐛 App frequently fails to detect paired headphones - 🔌 Constant connection and pairing issues - 😤 Poor reliability and stability - 🚫 App becomes completely broken after updates - 🔐 Authentication and login failures - 📢 Intrusive ads added to the app - ⚙️ Difficult and confusing touch controls - 🔄 Requires frequent unpairing and repairing - 🎧 Only functional with headphones/earbuds - 💻 Inconsistent performance across devices **Commonly reported bugs** - App stuck on scanning/searching for headphones - Bluetooth connection drops during calls - App won't recognize headphones even when paired - Authentication hangs on 'Authenticating' screen - Constant red light indicator issues - Firmware updates cause connection degradation - App fails to load when headphones are connected - Pairing mode limbo after power cycling - Earbud chirping and constant disconnections - Uneven battery drain between earbuds - App incompatibility with newer iOS versions **Most requested features** - MacOS app support - iPad landscape mode support - Customizable gesture controls - Better device switching between paired devices - More EQ preset options - Xbox wireless compatibility - Ability to disable automatic noise cancellation on calls - Case battery level indicator - Computer/device management features ## Newest reviews (10 of 78) ### 2/5 — Touch controls are confusing *2025-09-29, version 2.1059.0* There is proper instructions on how to use touch controls for Mute/Unmute or reject/end calls. ### 4/5 — No computer! *2024-11-07, version 2.1051* You should have computers!!!!!! ### 3/5 — Surface Ear Buds *2024-10-07, version 2.1042* Was really enjoying my ear buds until the left one stopped working. Tried unpairing and repairing and still won’t work. Not much help available. ### 3/5 — Give it another chance *2024-05-10* It’s quite unfortunate that Microsoft discontinued their Surface audio line. The Surface headphones, with their convenient dialers for adjusting volume, were truly impressive. However, I believe that if they had also included Xbox wireless compatibility on the headphones & earbuds, they would have sold better. ### 1/5 — Broken *2023-12-29, version 2.977* Doesn’t work. Doesn’t detect headset. ### 1/5 — Doesn’t See Headphones *2023-11-19, version 2.977* Headphones are connect through Bluetooth and the app keeps searching. ### 1/5 — Won’t let me log in *2023-11-03, version 2.977* I try to log into my Microsoft account, but it just says “Authenticating” for 30 seconds and then it does nothing. ### 3/5 — Not yet used. *2023-11-03, version 2.977* I’ll let you know when it works. ### 1/5 — Doesn’t sync *2023-09-09, version 2.977* It does not connect with surface headphones 👍🏻 ### 1/5 — Poor functionality *2023-07-02, version 2.977* Multiple attempts are required to get the app to recognize the headset when also paired with laptop. I expected more from a Microsoft product that claims to be able to connect to multiple devices. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not find surface headphones will not connect *2026-04-19, version 2.1059.0* Worthless. Knows I have surface headphones but never will say connected. Save yourself frustration and don’t bother using it. ### 1/5 — Almost useless *2025-11-16, version 2.1059.0* Only for headphones and earphones ### 1/5 — Broken App *2025-07-16, version 2.1059.0* It has never been a great experience but it looks like the app is just fully broken now. Yes, I can pair my Surface headphones via Bluetooth, but without the app, I am unable to adjust any of the audio settings and I very much enjoyed that EQ customization capability. ### 1/5 — Just asks me to connect to headphone *2025-07-14, version 2.1059.0* When I go to add device it just shows the option to connect earbuds or headphones ### 1/5 — Doesn’t work. Won’t connect *2025-02-14, version 2.1059.0* I’ve restarted the app uninstalled and installed checked for update. Restarted my phone and factory reset my air buds. ### 1/5 — Unstable *2024-12-23, version 2.1051* Headphones constantly disconnect for no reason while on a phone call. Very frustrating! And the app will not recognize the headphones even when they are paired and connected to iPhone. ### 1/5 — App is broken. Needs update *2024-11-24, version 2.1051* Unable to log in to my account. My pc version of the app works well. ### 1/5 — Broken App *2024-10-13* It has never been a great experience but it looks like the app is just fully broken now. Yes, I can pair my Surface headphones via Bluetooth, but without the app, I am unable to adjust any of the audio settings and I very much enjoyed that EQ customization capability. ### 1/5 — Worthless *2024-10-05, version 2.1042* I got the app to see if it would update my headphones. My audio cuts out, as if it can’t keep up with my music. So I download the app and it won’t get past the “scanning” part. Garbage. ### 1/5 — Unable to use features *2024-02-10, version 2.977* I can no longer use the app to adjust levels and whatnot. $300 for what? ## Most praised reviews (10 highest-rated) ### 5/5 — I love my surface . I love this windows 11 pro edition.. *2026-03-10, version 2.1059.0* This 11 pro is Awesome it’s the best one at that.. 12 I know will be all that no comparison to no other . God bless Microsoft And Mr Gates. 🤑🤓🤪🏆🙌 ### 5/5 — I own this app *2026-02-09, version 2.1059.0* Excellent is my presence ### 5/5 — Daddy *2025-06-15, version 2.1059.0* Daddy ### 5/5 — mc26228 *2025-05-07, version 2.1059.0* mc26228 ### 5/5 — Len md Tom *2025-03-11, version 2.1059.0* Very good ### 5/5 — Ozeino *2025-02-03, version 2.1059.0* Ozeino ### 5/5 — Amazing *2024-11-18, version 2.1051* Works Perfectly. If you have a computer on the account, you can view it and the earbud settings are amazing. ### 5/5 — November 13 *2024-11-13, version 2.1051* 2021 ### 5/5 — H *2024-08-01, version 2.977* Nice ### 5/5 — I own this app *2024-04-30, version 2.977* Excellent is my presence --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*