# Midco My Account — Account & Billing Support

> Mobile app for managing internet and TV accounts, billing, and support. (iPhone/iPad app by Midcontinent Communications Inc..)

- Source: https://appshunter.io/ios/app/midco-my-account/id1090421908 (this page in markdown: same URL + `.md`)
- Developer: [Midcontinent Communications Inc.](https://appshunter.io/developer/992471601)
- Category: Utilities, Entertainment
- Price: Free
- Rating: 3.30/5 from 4 App Store ratings · 81 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.1 · 36 MB
- Languages: American English
- Released: 2016-06-10
- Data updated: 2026-08-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/midco-my-account/id1090421908/reviews.md

## What is Midco My Account?

Control your Midco account right from your phone. With the Midco My Account app, you can: 
– View your statement and pay your bill. 
– Manage your account details, users and profile. 
– Get important account notifications. 
– Explore your current service plans and equipment.
– Troubleshoot or reboot your equipment.
– Reset your password and security PIN.
– Manage your auto pay and paperless billing settings.
– See current service outage updates.
– Add upcoming appointments to your calendar.
– Access troubleshooting tips.
– And more!

Just download the app and log in with your My Account information to get started. 


– Streamlined navigation. Intuitive design. 
Maneuvering your way around the app is simpler than ever. From the main dashboard, you can access the navigation bar to easily manage all your Midco account information. 


– Quick customer support. 
Connect with our support team directly from My Account. Click the speech bubble icon in the upper left corner of your screen to live chat with a customer service representative. Or if you prefer, you can text or call. 


– Appointment scheduling. 
When you have an upcoming Midco service or install appointment, you can now save it to your device calendar. Customers can modify appointments in the app and cancel service call appointments.


– More accurate outage updates.
If we detect a Midco service outage in your area, it will appear on your main dashboard. 


Have questions or need support? Reach out at Midco.com/Contact.

## Key features

- View and pay bills
- Manage account details
- Troubleshoot equipment
- Check service outage updates
- Schedule appointments
- Access customer support

## What do users think of Midco My Account?

Overall sentiment: negative

**Pros**

- 👍 Manages account
- 👍 Great app
- 👍 Slick app

**Cons**

- 🐛 App doesn't open
- 🐛 Blank screen
- 🐛 App doesn't work
- 🐛 Website and app not working
- 🐛 Cannot access app
- 🐛 Terrible for paying bill
- 🐛 Cannot make payment
- 🐛 Billing never works
- 🐛 Website redirects for everything
- 🐛 Terrible reliability
- 🐛 Poor app performance
- 🐛 Login challenges
- 🐛 App not working
- 🐛 Keeps logging me off
- 🐛 Doesn't work half the time
- 🐛 Links don't work
- 🐛 App closes and logs out
- 🐛 Slow loading
- 🐛 Billing not visible
- 🐛 No FaceID/fingerprint option
- 🐛 User interface terrible
- 🐛 Constantly crashes
- 🐛 Doesn't fit screen
- 🐛 Fonts jacked up
- 🐛 Forgot password not sending email
- 🐛 Major bugs
- 🐛 Never remembers login
- 🐛 Takes 2 payments
- 🐛 Not setup for mobile
- 🐛 Freezes up
- 🐛 Poor development
- 🐛 Keeps logging out
- 🐛 Payment option awful
- 🐛 Login broken
- 🐛 Features crash app
- 🐛 Error receiving billing info
- 🐛 Timed out errors
- 🐛 Cannot see billing
- 🐛 Password incorrect
- 🐛 Account locked
- 🐛 Doesn't recognize email/password
- 🐛 Loops back to login
- 🐛 Cannot chat to support
- 🐛 Valid login not working
- 🐛 Useless app
- 🐛 No accounts returned
- 🐛 Internal Server Error 500
- 🐛 Waste of time
- 🐛 App closes on billing page
- 🐛 Null data warnings
- 🐛 Crashes on sub menus
- 🐛 No app pay bill option
- 🐛 Not compatible with iPhone 8
- 🐛 Junk app
- 🐛 Payment won't go through
- 🐛 Missed multiple payments
- 🐛 Crashes constantly
- 🐛 Flashes and crashes
- 🐛 Doesn't open
- 🐛 Only opens once
- 🐛 Cannot make payments
- 🐛 Fingerprint login junk
- 🐛 Tracks bills, not payment confirmations
- 🐛 Payment hasn't gone through

**Commonly reported bugs**

- Blank screen
- App doesn't open
- Website and app not working
- Cannot access app
- Website redirects for everything
- App closes and logs out
- Slow loading
- Billing not visible
- Forgot password not sending email
- Major bugs
- Never remembers login
- Takes 2 payments
- Not setup for mobile
- Freezes up
- Poor development
- Keeps logging out
- Payment option awful
- Login broken
- Features crash app
- Error receiving billing info
- Timed out errors
- Cannot see billing
- Password incorrect
- Account locked
- Doesn't recognize email/password
- Loops back to login
- Cannot chat to support
- Valid login not working
- Useless app
- No accounts returned
- Internal Server Error 500
- App closes on billing page
- Null data warnings
- Crashes on sub menus
- No app pay bill option
- Not compatible with iPhone 8
- Junk app
- Payment won't go through
- Missed multiple payments
- Crashes constantly
- Flashes and crashes
- Doesn't open
- Only opens once
- Cannot make payments
- Fingerprint login junk
- Tracks bills, not payment confirmations
- Payment hasn't gone through

**Most requested features**

- Make app functional
- Invest in better app
- Fix app
- Get rid of app
- Improve app functionality
- Add FaceID/fingerprint login
- Add 'remember me' option
- Add app help section
- Add more worthwhile functionality
- Add more features
- Fix fingerprint login

## Recent user reviews (10 of 81)

All indexed reviews: https://appshunter.io/ios/app/midco-my-account/id1090421908/reviews.md

### 2/5 — No longer works

*2026-02-11, version 5.0.70*

App worked great until this morning. Now it’s just a blank screen. Tried deleting and reinstalling and no change.

### 1/5 — App doesn’t open

*2025-11-17, version 5.0.63*

Tried deleting it and reinstalling, however, the app doesn’t work.

### 1/5 — Website and app

*2025-11-16, version 5.0.63*

I am a new customer trying to set up account and neither app nir website are working

### 1/5 — Does not work

*2025-09-24, version 5.0.61*

I have not been able to access the app for months now. I've tried deleting it, restarting my phone, etc. I haven't had WiFi for almost 3 months now even though I'm still paying for it. When I go in person to ask about how to fix it, their only response is that they can't control the app and to keep trying. Going online to their website doesn't help either because their only advice is to close the app and redownload.

### 1/5 — Midco App is terrible- NO STARS

*2025-09-11, version 5.0.60*

The Midco App and web site are terrible for paying your bill and scheduling a payment.  Be prepared to be frustrated and hear from Midco Staff, “I’m sorry your equipment is having difficulties and unfortunately there is nothing we can do.  Our side is working and there is nothing wrong.   I suggest automatic payments or I will take your payment over the phone.”   TERRIBLE !!!!

### 1/5 — App

*2025-08-06, version 5.0.59*

App is garage. Cannot make a payment on the app. If you select pay my bill you’ll be sent to a website to pay your bill and then that website is also garbage. Midco needs to invest in making a better functioning app.

### 1/5 — Billing never works

*2025-06-07, version 5.0.56*

For years it has been a battle to pay a bill with this app. Why is it so hard for a communications based company to develop something reliable to take my money?

### 5/5 — Love it!

*2024-10-31, version 5.0.45*

Great app for managing my account

### 1/5 — “App”

*2024-08-08, version 5.0.42*

You’d think a company in the tech industry would have a decent app. Quite literally the worst mobile app I’ve ever had to use. Website pushes you to get the app but the app redirects you to the website for everything which works maybe half the time. For unlimited free services I will remake your app and it would take me less than a week

### 1/5 — Terrible reliability

*2024-08-03, version 5.0.42*

Midco is the worst ISP I’ve had the displeasure of dealing with, frequent outages throughout the week to the point that I can’t always do my job while I wait for them to restore service. These idiots alway think it’s a bad modem which after multiple modem replacements one would think they would realize that the issue is not the modem. Nope they always blame the customer instead of admitting fault on their end.

## Frequently asked questions about Midco My Account

### What can I do with the Midco My Account app?

The app allows you to control your Midco account from your phone. You can view statements, pay bills, manage account details, explore service plans, troubleshoot equipment, and get important account notifications. It also provides access to customer support and outage updates.

### How do I pay my bill through the app?

You can view your statement and pay your bill directly within the app. The app also allows you to manage your auto-pay settings and paperless billing preferences for convenient bill management.

### Can I get help if I have a problem with my service?

Yes, the app offers quick customer support. You can live chat with a customer service representative, or text or call for assistance directly from the app. It also provides troubleshooting tips for equipment.

### What if there's a service outage in my area?

The app provides more accurate service outage updates. If a Midco service outage is detected in your area, it will appear on your main dashboard, keeping you informed about any disruptions.

### Is the Midco My Account app free to use?

Yes, the app is free to download and use. It is designed to provide existing Midco customers with a convenient way to manage their accounts and services without any additional cost.

## Version history (last 5 releases)

### 5.0.78 — 2026-08-04

Minor feature enhancements and bug fixes.

### 5.0.77 — 2026-06-24

Minor feature enhancements.

### 5.0.76 — 2026-05-15

Minor feature enhancements and bug fixes.

### 5.0.75 — 2026-04-14

Minor feature enhancements.

### 5.0.74 — 2026-04-08

Addition of option multi-factor authentication.

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## More apps by Midcontinent Communications Inc.

- [Midco Freestyle](https://appshunter.io/ios/app/midco-freestyle/id1382109942)
- [Midco Softphone](https://appshunter.io/ios/app/midco-softphone/id1411530810)
- [MidcoTV](https://appshunter.io/ios/app/midcotv/id1518093609)
- [Midco Sports Plus](https://appshunter.io/ios/app/midco-sports-plus/id1522574425)
- [Midco Wi-Fi](https://appshunter.io/ios/app/midco-wi-fi/id1595921822)

All apps by Midcontinent Communications Inc.: https://appshunter.io/developer/992471601

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*