# Midco My Account — user reviews > 82 indexed App Store user reviews of Midco My Account by Midcontinent Communications Inc., rated 3.30/5 from 4 ratings. - Source: https://appshunter.io/ios/app/midco-my-account/id1090421908/reviews - App overview in markdown: https://appshunter.io/ios/app/midco-my-account/id1090421908.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## What do users think of Midco My Account? Overall sentiment: negative **Pros** - 👍 Manages account - 👍 Great app - 👍 Slick app **Cons** - 🐛 App doesn't open - 🐛 Blank screen - 🐛 App doesn't work - 🐛 Website and app not working - 🐛 Cannot access app - 🐛 Terrible for paying bill - 🐛 Cannot make payment - 🐛 Billing never works - 🐛 Website redirects for everything - 🐛 Terrible reliability - 🐛 Poor app performance - 🐛 Login challenges - 🐛 App not working - 🐛 Keeps logging me off - 🐛 Doesn't work half the time - 🐛 Links don't work - 🐛 App closes and logs out - 🐛 Slow loading - 🐛 Billing not visible - 🐛 No FaceID/fingerprint option - 🐛 User interface terrible - 🐛 Constantly crashes - 🐛 Doesn't fit screen - 🐛 Fonts jacked up - 🐛 Forgot password not sending email - 🐛 Major bugs - 🐛 Never remembers login - 🐛 Takes 2 payments - 🐛 Not setup for mobile - 🐛 Freezes up - 🐛 Poor development - 🐛 Keeps logging out - 🐛 Payment option awful - 🐛 Login broken - 🐛 Features crash app - 🐛 Error receiving billing info - 🐛 Timed out errors - 🐛 Cannot see billing - 🐛 Password incorrect - 🐛 Account locked - 🐛 Doesn't recognize email/password - 🐛 Loops back to login - 🐛 Cannot chat to support - 🐛 Valid login not working - 🐛 Useless app - 🐛 No accounts returned - 🐛 Internal Server Error 500 - 🐛 Waste of time - 🐛 App closes on billing page - 🐛 Null data warnings - 🐛 Crashes on sub menus - 🐛 No app pay bill option - 🐛 Not compatible with iPhone 8 - 🐛 Junk app - 🐛 Payment won't go through - 🐛 Missed multiple payments - 🐛 Crashes constantly - 🐛 Flashes and crashes - 🐛 Doesn't open - 🐛 Only opens once - 🐛 Cannot make payments - 🐛 Fingerprint login junk - 🐛 Tracks bills, not payment confirmations - 🐛 Payment hasn't gone through **Commonly reported bugs** - Blank screen - App doesn't open - Website and app not working - Cannot access app - Website redirects for everything - App closes and logs out - Slow loading - Billing not visible - Forgot password not sending email - Major bugs - Never remembers login - Takes 2 payments - Not setup for mobile - Freezes up - Poor development - Keeps logging out - Payment option awful - Login broken - Features crash app - Error receiving billing info - Timed out errors - Cannot see billing - Password incorrect - Account locked - Doesn't recognize email/password - Loops back to login - Cannot chat to support - Valid login not working - Useless app - No accounts returned - Internal Server Error 500 - App closes on billing page - Null data warnings - Crashes on sub menus - No app pay bill option - Not compatible with iPhone 8 - Junk app - Payment won't go through - Missed multiple payments - Crashes constantly - Flashes and crashes - Doesn't open - Only opens once - Cannot make payments - Fingerprint login junk - Tracks bills, not payment confirmations - Payment hasn't gone through **Most requested features** - Make app functional - Invest in better app - Fix app - Get rid of app - Improve app functionality - Add FaceID/fingerprint login - Add 'remember me' option - Add app help section - Add more worthwhile functionality - Add more features - Fix fingerprint login ## Newest reviews (18 of 82) ### 1/5 — Poor app performance *2024-07-03, version 5.0.39* The ability to pay on the app is fine but trying to manage my wifi through the app or website is incredibly aggravating I can’t wait to be done with this wifi service always the same issues it’s such a headache. ### 1/5 — The most horrible app *2024-06-18, version 3.0.38* To log in through the app is another challenge, but even if you succeed it doesn't make any sense cuz anyway, it will transfer you to the browser website ### 1/5 — App not working *2024-06-13, version 3.0.37* This app is currently not working and it keeps logging me off. ### 1/5 — Doesn’t Even Work Half the Time *2024-06-07, version 3.0.36* What’s the point in making your customers use an App if they can’t even sign in to it? I’ve uninstalled and re-installed, tried biometrics and email, and nothing. And when it was working a few weeks ago half the links wouldn’t even do anything when you clicked on them. Either fix the app or get rid of it!! ### 1/5 — Worst app *2024-05-25, version 5.0.35* There is no point to having this app. Anything you click on just brings you to a web base browser. It does tell you if you have scheduled maintenance for your service, but when you click on the maintenance tracker, the app just closes and logs you back out. It’s hard to even call this an app. ### 1/5 — Trash *2023-08-31, version 5.0.25* Literally sat there for an hour waiting for the first page yo load…literally a website from the 90s loads faster than this ### 1/5 — New update June *2023-06-28, version 5.0.24* You can’t see the billing since new update worst app I have used hands down. Other than shows you your account number…. ### 1/5 — Switching 5 to 2.4 gig *2023-05-13, version 5.0.21* The app does not allow and Iphone 12 to switch between 5 and 2.4 gig. This makes it impossible to connect wifi devices that operate on 2.4 gig ### 1/5 — Horrible. *2023-05-02, version 5.0.21* What app for any service you pay for doesn't have an option for faceID/fingerprint?? User interface is terrible for a big company like this... You want to save money by having customers pay online rather than check by mail but this makes customers not want to go through the hassle of the app when all it does is takes you to an online browser anyhow. ### 1/5 — Zero stars *2023-04-13, version 5.0.21* This app is now useless! Have to log in every time. I try to view my statement and it flips me to the website and it won’t load. ### 1/5 — Horrible *2023-04-08, version 5.0.21* I am not sure why you changed you application but this one is horrible. Constantly crashes and not helpful at all ### 1/5 — Bad update *2023-03-12, version 5.0.5* Wow this new version is absolutely horrible!! Why would you launch something like this. Doesn’t even fit my screen so have to pinch and pull. And fonts are all jacked up. Stop raising prices to launch stuff like this. ### 1/5 — Terrible. *2023-02-11, version 5.0.5* Have to log in every single time instead of having a "remember me" option. Trying to pay my bill just takes me to a midco website so why even have an app?? ### 1/5 — What’s the point? *2023-01-23, version 5.0.5* Why have an app where a feature is to “manage your services” if it only allows you to add services? If I have to call in for everything anyways, why have an app? ### 1/5 — Forgot password *2022-12-10, version 5.0.5* I forgot my password and when I tried to do the forgot password to fix it it never sends me an email it just does nothing I tried for 3 hours and nothing this app is trash ### 1/5 — Horrible app *2022-11-30, version 5.0.5* It has been crashing continuously for about a month now and I can’t use the app to monitor my kids internet usage or even log on to any of the features. What’s the point if it will not work? ### 1/5 — Terrible App *2022-11-25, version 5.0.5* Major bugs all of the time, never remembers my log in, makes you download to see your monthly statement, takes 2 payments out of my account at once, etc. ### 1/5 — Not good *2022-11-24, version 5.0.5* Can not log in, terrible app so far ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t even work *2026-08-27, version 5.0.78* The app doesn’t even work. It hardly ever loads, and when it does half the functions either don’t work or just reroute you to the website. I could pay a student my monthly bill amount to make a better app. ### 1/5 — App doesn’t open *2025-11-17, version 5.0.63* Tried deleting it and reinstalling, however, the app doesn’t work. ### 1/5 — Website and app *2025-11-16, version 5.0.63* I am a new customer trying to set up account and neither app nir website are working ### 1/5 — Does not work *2025-09-24, version 5.0.61* I have not been able to access the app for months now. I've tried deleting it, restarting my phone, etc. I haven't had WiFi for almost 3 months now even though I'm still paying for it. When I go in person to ask about how to fix it, their only response is that they can't control the app and to keep trying. Going online to their website doesn't help either because their only advice is to close the app and redownload. ### 1/5 — Midco App is terrible- NO STARS *2025-09-11, version 5.0.60* The Midco App and web site are terrible for paying your bill and scheduling a payment. Be prepared to be frustrated and hear from Midco Staff, “I’m sorry your equipment is having difficulties and unfortunately there is nothing we can do. Our side is working and there is nothing wrong. I suggest automatic payments or I will take your payment over the phone.” TERRIBLE !!!! ### 1/5 — App *2025-08-06, version 5.0.59* App is garage. Cannot make a payment on the app. If you select pay my bill you’ll be sent to a website to pay your bill and then that website is also garbage. Midco needs to invest in making a better functioning app. ### 1/5 — Billing never works *2025-06-07, version 5.0.56* For years it has been a battle to pay a bill with this app. Why is it so hard for a communications based company to develop something reliable to take my money? ### 1/5 — “App” *2024-08-08, version 5.0.42* You’d think a company in the tech industry would have a decent app. Quite literally the worst mobile app I’ve ever had to use. Website pushes you to get the app but the app redirects you to the website for everything which works maybe half the time. For unlimited free services I will remake your app and it would take me less than a week ### 1/5 — Terrible reliability *2024-08-03, version 5.0.42* Midco is the worst ISP I’ve had the displeasure of dealing with, frequent outages throughout the week to the point that I can’t always do my job while I wait for them to restore service. These idiots alway think it’s a bad modem which after multiple modem replacements one would think they would realize that the issue is not the modem. Nope they always blame the customer instead of admitting fault on their end. ### 1/5 — Terrible App *2024-08-02, version 5.0.42* Have had to remove and download several times. ## Most praised reviews (8 highest-rated) ### 5/5 — Love it! *2024-10-31, version 5.0.45* Great app for managing my account ### 5/5 — Great app *2021-03-17, version 1.3.8* Super sleek app...have had no problems getting logged in. ### 5/5 — Slick app! *2017-10-03, version 1.3.1* Not bad for a first version of the app. Hoping to see a lot of added features in the near future! ### 2/5 — No longer works *2026-02-11, version 5.0.70* App worked great until this morning. Now it’s just a blank screen. Tried deleting and reinstalling and no change. ### 2/5 — Features Crash App *2021-10-08, version 1.3.9* Every time I press on “Billing” the whole app just crashes. I’ve deleted the app, and redownloaded it a million times but it keeps happening. And when I open the app up again it says Error Receiving Billing Info for my account. And then it pops up with like 20 pop-ups saying “Timed Out” and I have to press ok a bunch to get past them all. Why can’t I see my billing? That’s the only reason I need the app.. if it’s a feature on the app, shouldn’t it work?? ### 2/5 — Can't pay bill. Can't chat to support *2021-05-14, version 1.3.9* Can't pay my bill. Keeps looping back to a login page. Can't chat with support either because if you don't use iMessage you're apparently out of luck. ### 2/5 — Junk *2019-08-20, version 1.3.2* When I click on the app to open it up it just shuts off the app off. Won’t let me do anything ### 2/5 — Needs improvement *2017-10-29, version 1.3.1* The fingerprint login in is junk. I have to sign in with my password every time then I get a message asking to enable fingerprint. I ALWAYS select enable but the next time I log in I have to repeat the whole process. Please fix. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*