# MidFirst Bank Mobile — user reviews > 155 indexed App Store user reviews of MidFirst Bank Mobile by MidFirst Bank, rated 4.80/5 from 45,866 ratings. - Source: https://appshunter.io/ios/app/midfirst-bank-mobile/id526401871/reviews - App overview in markdown: https://appshunter.io/ios/app/midfirst-bank-mobile/id526401871.md - Rating breakdown: 5★ 40,702 · 4★ 3,071 · 3★ 873 · 2★ 331 · 1★ 777 ## What do users think of MidFirst Bank Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient mobile deposit - 👍 Great customer service - 🚀 Easy to use app - 🚀 Helpful tech support **Cons** - 🐛 Frequent login issues - 🐛 Buggy and crashes often - 🐛 Unreliable app performance - 🐛 Inconsistent Face ID/Touch ID support - 🐛 Slow and unresponsive at times **Commonly reported bugs** - App randomly logs out users - Mobile deposit holds funds for too long - Zelle functionality not working - Incorrect account balance display **Most requested features** - Add memo field for mobile deposits - Improve ATM/branch location accuracy - Streamline login process - Provide password reset option in-app ## Newest reviews (15 of 155) ### 2/5 — App always says try again later *2026-01-21, version 5.0.41.933* My original user ID started with an allowed special character. One-line banking worked fine on MS Edge but failed on Safari and the app on my iPad. I changed my used ID and it now works on Safari on the iPad, but the app is still broken for me. The app says we are having a problem, please try again later. ### 3/5 — App worked well until the site update *2025-09-30, version 5.0.41.933* My app no longer works because of the site update. I can no longer login through the app. I see there is a new MidFirst app on the store, so I don’t understand why this app is still active. Please provide clarification on which app is operating so I can check my accounts. ### 1/5 — “Cannot process your request?” *2025-07-24, version 5.0.41.933* App has usually not had any problems until a couple of days ago it just flat out won’t let me sign in. Asked others who bank with MidFirst and they all were also experiencing difficulty logging in. This hasn’t been fixed in the last 3 days either. ### 1/5 — App is trash *2025-07-23, version 5.0.41.933* Constantly won’t let you log in with pass code you set, keeps requiring you to go to main web sight and log in, pointless app don’t download ### 1/5 — “We are currently unable to process your request” *2025-07-18, version 5.0.41.933* Very simple. 1 star because the app doesn’t work. When you try to log in you get the above message. It’s been about 3 months now so I’ve been very lenient but the developers still haven’t fixed this so they deserve 1 star. All I want to see is my account balance. That’s it. Unable to do that with this app. ### 1/5 — App isn’t working *2025-07-14, version 5.0.41.933* App is not working ### 1/5 — HORRIBLE APP *2025-07-13, version 5.0.41.933* This app is horrible. I have to delete it and re download it every time I need to enter it. It never lets me login if I do not delete the app and re download it first. Switching bank accounts mainly due to this issue. ### 3/5 — Fix the bug *2025-07-10, version 5.0.41.933* I haven’t been able to login in over a week to check my account. It’s usually a great app, but something is going that needs to be fixed. I recently read the most recent reviews (June-July) and multiple people are reporting problems. ### 1/5 — Total incompetence *2025-06-28, version 5.0.41.933* Possibly the worst banking app available. I’ve been locked out of my midfirst banking a dozen times over the past three years and it can take days to get back in. All my other banks app? Zero. We are moving all our funds and it’s a shame. ### 2/5 — Notifications *2025-06-18, version 5.0.41.933* I have no idea why it’s so hard for this app to maintain notifications. Out of nowhere they will just cease to exist but when I check the settings oh would you look at that all notifications are enabled. Why am I not receiving them then? Restart my phone still none, redownload the app still none. ### 1/5 — “We are currently unable to process your request.” *2025-06-17, version 5.0.41.933* I haven’t been able to log in for over a month now ### 1/5 — Ancient UX/UI *2025-06-16, version 5.0.41.933* Insanely old fashioned app, can barely do anything on there. Always saying “sorry we are unable to fulfill that request” when all I’m trying to do is log in. I can’t take it anymore, I’m gonna close my account soon ### 1/5 — Stopped working *2025-06-12, version 5.0.41.933* This app used to work great for me and I could deposit checks and move money around as needed, but for the past week I’ve only been able to access the website and not this mobile app. It has stopped working completely. Please get a fix in so I don’t have to go to the location to deposit! ### 2/5 — Clunky and frustrating *2025-06-11, version 5.0.41.933* This app is so frustrating. It barely lets me log in and doesn’t even have a working remember me function. I can never tell if it’s not letting me login because I actually forgot my password or because it forgot my password. Compared to other banking apps like Citi and Bank of America this doesn’t even come close. I always have a great experience when I go into the bank but for as far as mobile banking has come this app feels years behind. ### 1/5 — Lack of ownership to fix problems *2025-05-19, version 5.0.41.933* We have called Midfirst 5+ times to fix a problem. We even sent message through Online messaging but we are always referred to CS. When we call CS we are transferred to another area or they fill out a ticket for a callback. The lack of ownership to fix a problem is frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — FaceID never works *2026-06-05, version 5.0.44.135* This app is such a pain. Every time they do an update FaceID breaks. It is the biggest pain to enter your password, get the call to confirm it is you, input the code and finally you’re in. Please fix this. ### 1/5 — Failure to Notify *2026-05-23, version 5.0.44.135* Hey, if you release a new app and disable the access on the old one, how about you send an email to your customers?! ### 1/5 — Don’t Bank Here *2026-02-18, version 5.0.41.933* Would suggest picking another bank. Really bad customer service. ### 1/5 — Log in issue *2026-02-04, version 5.0.41.933* I haven’t been able to login into my app for over a month now. I have called several times and went through all the steps provided to try and get access to it and still nothing has worked. Was told a ticket was put in for the developers of the app to address it but still nothing. They switched me to the new app because the old one messed up initially then after a few months it stop working for me and I was told to come back to this app and it’s not allowing me to login into any of the platforms not matter what I do. Was told it was be 72 hours when I got some answers and nope it’s been over a month ### 1/5 — Not able to log in *2025-11-04, version 5.0.41.933* “We are currently unable to process your request” pops up every time I try to log in ### 1/5 — Can’t login *2025-10-30, version 5.0.41.933* So it’s been months since I was able to login to my account. I had to go to the desktop version to login and that works fine. But it would nice if the app is functional again ### 1/5 — App *2025-10-29, version 5.0.41.933* Face ID always messes up ### 1/5 — Does not work for Mobile deposits *2025-10-09, version 5.0.41.933* This app has been a problem. Today I'm trying to make a mobile deposit and it's stuck on retake the pic. This only one of the lastest issues. Their fix is go to a branch. I live 3 hours from nearest branch. I have been with this bank for more than 10 years. Now I'm thinking its time to change. If you do long distance banking its no longer a good choice. The other answer was “we are aware of the problem ### 1/5 — Sign In / Password / Face ID HORRIBLE *2025-10-07, version 5.0.41.933* The amount of times I have had to reset my working password is insane. Face ID stops working out of nowhere ALL the time. No problem right just sign in with password? Wrong. Well at least the password I know that’s correct is. This has been a reoccurring issue with this app for years. This is not my first 1 start review. No I am not reaching out to your email this is me telling you now. Not wasting my time sending an email to a junk folder. ### 1/5 — Horrible app *2025-09-15, version 5.0.41.933* For three days straight I’m told sorry we can’t process your request at this time. Would be nice if you could actually use the app rather than having to sign into your account on computer. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Banking App *2026-05-17, version 5.0.44.135* I love the app and it is pretty easy to use. ### 5/5 — Student friendly bank *2026-03-06, version 5.0.41.933* I opened the account in 2021 in ASU and this bank has been very reliable for a student The customer support is also very helpful ### 5/5 — Great bank *2025-07-29, version 5.0.41.933* The bank is a throwback to the 50s and 60s when customer service ment taking care of the customer ### 5/5 — New mobile banking app is great! *2025-05-22, version 5.0.41.933* The new app fixes the issues I had with the previous version. Most notably the app actually remembers your password and FaceID actually works! ### 5/5 — Best bank ever! *2025-05-14, version 5.0.41.933* I’ve had this bank for 22 years formerly Steele Street bank. It’s the best! ### 5/5 — Great app *2025-05-13, version 5.0.41.933* The MidFirst app is easy to use and is very user friendly. It’s nice to be able to handle my finances with ease and move money around as I need to. It’s a one stop shop for all your banking needs. Definitely recommend this app. ### 5/5 — Terrific!! *2025-05-11, version 5.0.41.933* I really like the new MidFirst Bank app! It is a huge improvement over the original version. I really like that Zelle is available on the app, too! ### 5/5 — Great App! *2025-05-09, version 5.0.41.933* I’ve really enjoyed using the new MidFirst Bank app! It’s user-friendly, fast, and makes managing my accounts so much easier. The updated design is clean and intuitive, and I love how simple it is to deposit checks, transfer funds, and keep track of my finances on the go. Great improvement! ### 5/5 — Review *2025-05-09, version 5.0.41.933* The app is great my only problem with the app is the 4 step authorization process. Other than that the apps is really nice love the fact you can get your account number from the app now. Overall love the new app! ### 5/5 — MidFirst Review *2025-04-25, version 5.0.41.933* I cannot express my gratitude for the employee, Romi Eidschun. She is friendly, knows customers by their names and is a breath of Fresh Air to a busy day!!!! Thank you for great service!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*