# MIDFLORIDA Mobile — user reviews > 124 indexed App Store user reviews of MIDFLORIDA Mobile by MIDFLORIDA Credit Union, rated 3.00/5 from 149 ratings. - Source: https://appshunter.io/ios/app/midflorida-mobile/id505501145/reviews - App overview in markdown: https://appshunter.io/ios/app/midflorida-mobile/id505501145.md - Rating breakdown: 5★ 54 · 4★ 12 · 3★ 15 · 2★ 19 · 1★ 49 ## What do users think of MIDFLORIDA Mobile? Overall sentiment: negative **Pros** - 💰 Easy cash back redemption system - ✅ Functional core banking features - 🎨 Improved app redesign (2021 update) - 📱 Mobile deposit capability - 🔐 Security features available when configured - 💳 External account linking functionality **Cons** - 🐛 Persistent biometric authentication failures - ⚠️ Frequent forced logouts mid-transaction - 🐢 Extremely slow app performance - 👁️ Outdated and unappealing user interface - 📱 Poor responsive design on smaller screens - 🔤 Font size too small to read - ❌ Missing pending transactions visibility - 🚫 Unreliable external account synchronization - ⏱️ Slow transaction processing and updates - 🔌 Frequent app crashes and freezes - 📵 Complete system outages reported - 🎯 Misaligned UI buttons and navigation elements - ♿ Accessibility issues for visually impaired users - 🔄 Constant re-authentication requirements **Commonly reported bugs** - Face ID/Touch ID constantly prompts for password re-entry - Biometric authentication error: 'detected a change in biometrics' when no change occurred - App crashes when selecting bank account from dropdown menu - Mobile deposit camera not functioning - Mobile deposit OCR cannot read check numbers - App stuck on blank blue screen - 404 error preventing app access entirely - App does not fit screen properly on iPhone mini and smaller devices - Top menu and settings buttons unresponsive on smaller screens - Back button functionality inconsistent or non-functional - App freezes during bill pay transactions - Login screen keyboard not appearing - Account balance display shows false information - External account balances not syncing properly - Transfers taking 10+ business days to clear - Pending transactions no longer visible - App requires restart after most uses - Payee information edits not saving - Joint account login sends verification to other user - App incompatible with iPhone 6 and older devices - App not compatible with MacOS M2 Chip - Multiple payments being deducted without transaction history - Transaction alerts arriving late - Account info not updating after transfers - App locked out for several days with reinstall not fixing issue - Biometric settings error on app launch preventing login **Most requested features** - Dark mode option - Improved font size and text customization - Face ID support (modern implementation) - Apple Pay integration - Zelle payment support - Principal-only mortgage payment option - Pending transactions section restoration - External debit card payment option - Statement printing and email functionality - Auto-save username functionality - Unlink external accounts via app - Transaction search and filtering - Notification settings per account - iPad landscape orientation support - Yubikey mobile support - Improved back button navigation - Return-to-home functionality - Auto-pay from own card - Automatic savings features - Better transfer interface clarity ## Newest reviews (18 of 124) ### 2/5 — Too slow for business banking *2026-08-25, version 4.3.0* incredibly slow and times out when trying to load business credit card ### 3/5 — Accessing the List Option *2026-07-30, version 4.3.0* The display and usability of the app is limited because I cannot access the list in the top left corner of the screen due it it not responding to my touch when close to the edge of the physical screen display. This area works on all my other heavily used apps. ### 2/5 — Unintuitive *2026-06-05, version 4.3.0* The app is screwy. I can’t link my bank using the Mastercard system and I didn’t receive notices about payments not being received by default. On top of this, when using bill pay, it charges a $5 convenience fee and won’t let me pay anything more than the minimum payment. ### 3/5 — Fonts *2026-05-29, version 4.3.0* Love everything but the light fonts. They are too light for those who are vision challenged…… need to be darker on the light background. Make some of the headings bold. ### 3/5 — Facial recognition is broken *2026-05-02, version 4.3.0* Can’t sign in with biometrics. Have to use login credentials every time. Fine I guess otherwise. ### 3/5 — What happened to Pending transactions? *2026-02-24, version 4.2.1* No longer show up at all. I just got a text alert and went to check and the thing I by it an alert about isn’t there. I’m guessing it’s pending but there isn’t a pending section now so I can’t check it. ### 2/5 — Not allowing for principle payment *2026-02-03, version 4.1.0* The app doesn’t allow me to select to pay on the principle of the mortgage anymore. Last year, when I was able to, it never alerted the staff and they had to call me every month to confirm. ### 4/5 — Face ID *2026-01-22, version 4.1.0* If anyone is having the biometric Face ID issue, just go into settings and turn Face ID on. Fixed it for me. Other than that app is great. ### 4/5 — Biometrics *2025-10-08, version 4.0.1* Only app I have issues with for biometric login since getting new phone . :/ ### 3/5 — Why cannot pay back loan with DEBIT CARD? *2025-09-11, version 3.9.1* Nonsense because they have no option to pay the loan with external bank debit card, and when link my external bank accounts I still can't pay. Why? ### 1/5 — Update: as of August 2025. *2025-08-16, version 3.9.1* Update: the APP no long works. When I try to log on it has a screen comes up and says the biometrics of the app has changed and it tells me to log out and see if that helps. But I’m not logged into the app. I delete the app and try to reinstall and it continues to do it. App doesn’t work and is useless if they are wanting to do anything to get it working. MID FLORIDA doesn’t always mail me my bill for my car loan. This has almost caused me to be late with my bill. I have since downloaded the app, but have found I cannot print or email the statements so that I can write a check and send the payments in. I do not like online bill pay because I have had many times where multiple payments have been taken out and put be in a delinquent state causing over draft fees. I would rather mail my bill in. Please make the app easier to handle these or have MIDFLORIDA mail out statements on time monthly. ### 1/5 — Unusable app *2025-08-06, version 3.9.0* Basic App functionality is so bad that I’ll be immediately moving my mortgage to a real bank with an actual user interface. Part of a banking experience is the simplicity of making basic movements and transactions, which is absent here. ### 2/5 — App needs an update *2025-08-03, version 3.9.0* The app needs a lot of polishing. It’s very delayed and unresponsive with certain buttons. ### 1/5 — Terrible app *2025-08-02, version 3.9.0* Coming from Michigan and banking with 53 I went from one of the industries best banking apps to the worst it seems. Transfers using the app can take up to 10 business days to clear and the app needs to be restarted virtually every time I use it due to login issues. After restart it logs in correctly. There isn’t a 53 anywhere near me now but I will be transitioning back since it’s such a much better experience than MidFl. Remote banking is so easy with 53. ### 3/5 — Latest update *2025-05-16, version 3.8.0* App no longer remembers user name, also no way to unlink external accounts via app ### 1/5 — App is Seriously Lacking! *2025-05-08, version 3.8.0* I’ve had this app on two iPhones now in the past year and the app does not fit the screen. I do all of the updates and about 1 out of every 25 times it works correctly. Very frustrating and disappointing! ### 2/5 — Touch ID /facial recognition *2025-04-24, version 3.8.0* Have to type in my username and my passcode every time now. It has an issue with fingerprint and facial recognition big inconvenience.!!!!’’’’’ ### 1/5 — App *2025-04-15, version 3.8.0* Man, you guys need to do better with this app. Face recognition, horrible. Adding an external account to make a payment out of sync. Thats pretty bad. ## Most critical reviews (10 lowest-rated) ### 1/5 — Link accounts *2026-08-08, version 4.3.0* Unable to link accounts after trying once…says verification failed each time. ### 1/5 — TERRIBLE *2026-07-27, version 4.3.0* One of the worst mobile bank apps ever, so many bugs, so many glitches, and it takes you about 2 hours of trying to take a picture of your check to MAYBE... deposit it. ### 1/5 — Does not load *2026-07-09, version 4.3.0* After the last update pages do not load. They refresh until it times out. Please correct ### 1/5 — Login *2026-06-18, version 4.3.0* The app constantly deletes my login info if I’m inactive for too long. It also makes it extremely difficult to figure out my information to get back into the app. Very frustrating since I typically use the app once a month to pay a bill so each month I have to request a new password. ### 1/5 — Can’t login *2026-04-20, version 4.3.0* I’m extremely frustrated with this app. Due to ongoing errors, I haven’t been able to sign in at all. I’ve reset my password multiple times, and it still doesn’t work. Why is this happening? This is 2026—basic functionality like logging in should not be this broken. It feels like there are serious issues with the app’s development and maintenance. Please address this urgently, because users deserve a product that actually works. ### 1/5 — Trash app *2026-01-22, version 4.1.0* For the love of god fix your god awful app, sick of having to enter my password every time because yall “detected a change in biometrics” except there IS NO CHANGE, FIX YOUR APP BEFORE I SWITCH BANKS, IM SICK OF YALL RUNNING THE PLACE LIKE ITS 1996 ### 1/5 — Biometrics broken *2026-01-07, version 4.0.1* You have got to fix the Face ID problem. Unacceptablez ### 1/5 — Doesn’t Work *2025-12-12, version 4.0.1* Entire App has had a 404 error since November 30, 2025. I reached out to MidFlorida that day and on December 1, 2025, MidFlorida informed me of a known total system outage. Guess MidFlorida doesn’t want its customers to have access to their money in an app anymore. ### 1/5 — Mobile deposit *2025-11-20, version 4.0.1* Trying to make a mobile deposit but the camera won’t work with the app, you guys really need a new developer, thats a bare minimum to have working in a banking app ### 1/5 — Face recognition doesn’t work and constant glitches *2025-09-10, version 3.9.1* Face recognition doesn’t work and constant glitches, also says pew is incorrect even though I log in just fine on the website. Hate the app ## Most praised reviews (10 highest-rated) ### 5/5 — Yasss *2026-03-19, version 4.2.1* This is so good and it’s so convenient and it’s easy to transfer and you should get it ### 5/5 — Face ID *2025-09-16, version 3.9.1* If you can’t login by the Face ID, once you login the app, go to settings and enable Face ID and then it will work. ### 5/5 — Mobile app *2024-11-20, version 3.7.0* The easiest and most flexible cash back redemption I have ever seen. Better than the big banks. I can turn the cash back into actual cash immediately. ### 5/5 — Quality *2022-05-29, version 3.0.0* Please up date it. I like the app; its uncomplicated and has most everything we need. I hope they are keeping it secure; other than that; good. ### 5/5 — Jaren was Awesome *2021-07-13, version 3.0.0* I called yesterday and I was already upset. She calmed me down and solved The problem! She’s from The Lakeland Florida branch! We Spoke yesterday, grateful for qualified people! Thanks Karen! YOU ROCK! ### 5/5 — App update *2021-04-16, version 3.0.0* I’m really liking the new design of the MidFlorida mobile app. It’s very easy to navigate. Everything is easy to read. I have been a MidFlorida customer for about 15 years and I’ve never been disappointed in any changes made to this app. Good job marketing department. Keep up the good work. Sincerely one happy customer. **Developer response:** Glad to hear! Thanks for taking the time to reach out, and thank you for your continued membership. We're so glad to have you. -Rebecca ### 5/5 — They finally updated the layout! *2021-04-10, version 3.0.0* It’s been years, and now the app finally fits my iPhone X screen! That was one of the only qualms I had with the app. They redesigned the interface and it looks cleaner too. Good job MidFL. Thank you for listening to your customers. ### 5/5 — Redesign + Request *2021-03-23, version 2.6.1* I honestly really like the redesign! Looks a lot better and the navigation is a lot more appealing. Maybe dark mode could be added?🤞🤞🤞 ### 5/5 — UI & Functionality *2021-02-08, version 2.6.1* Investing into modernizing the app should be a high priority. Other banks and credit unions are doing such thing since mobile banking will be the future. ### 5/5 — Latest update works...however *2017-05-01, version 2.0.2* There has to be a way I can use it on my phone, tablet, etc and not deal with reauthenticating myself between each item. It's a bit ridiculous in this century, when I can use apps between a variety of electronics that this app cannot. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*