# Miele Scout

> Smartphone app to control and monitor Miele Scout robot vacuum cleaners. (iPhone/iPad app by Miele & Cie. KG.)

- Source: https://appshunter.io/ios/app/miele-scout/id1347269040 (this page in markdown: same URL + `.md`)
- Developer: [Miele & Cie. KG](https://appshunter.io/developer/423543287)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 2.10/5 from 36 App Store ratings · 322 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 58 MB
- Languages: British English, Croatian, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hungarian and 18 more
- Released: 2018-04-25
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/miele-scout/id1347269040/reviews.md

## What is Miele Scout?

Whether you're at home or on the go – with the Miele Scout smartphone app just tell your robot vacuum cleaner where you want it to clean and when. The app offers convenient operating functions.

The Status Screen gives you all key information at a glance, e.g. which mode the Scout is currently in and when it will begin the next cleaning session. With just two clicks you can select a cleaning mode and start the robot vacuum cleaner straight away.

The timer function can be used to program the start time for cleaning. Up to 7 individual timers can be set, allowing cleaning to start at different times on weekdays than at weekends.

Furthermore the Scout navigates systematically through the rooms and generates a map of the area being cleaned. This enables you to track where the Scout is at any given time and find out which areas have already been cleaned. 

With the Home Vision HD function*, you can check that everything is in order at home at any time while you are on the go. Using the front cameras, you can also monitor the activities of the robot vacuum cleaner in real time. The camera image is sent via live tracking to your mobile device securely and in encrypted form.

Important information for use
The pre-requisite for the use of this app is a Miele Scout robot vacuum cleaner. 
* Depends on model

## Key features

- Remote control
- Scheduled cleaning
- Area selection
- Real-time mapping
- Live home monitoring
- Timer programming

## What do users think of Miele Scout?

Overall sentiment: negative

**Pros**

- 🧹 Excellent cleaning performance and suction power
- 🏗️ High-quality hardware construction
- 🗺️ Mapping functionality when working properly
- 📱 Remote control capability via app
- 🔋 Long battery life and runtime
- 🏠 Reliable autonomous operation without app
- 👁️ Home Vision camera feature
- ☁️ German-based cloud servers for privacy

**Cons**

- 🐛 Persistent connection and pairing failures
- 📡 Unreliable WiFi connectivity
- ❌ Server connection errors and timeouts
- 🔄 Frequent app crashes and freezes
- 🗺️ Maps not saving or loading consistently
- ⚠️ F7 and F2 error messages recurring
- 🔌 Robot frequently goes offline
- 🚫 Limited multi-device support
- 📸 Poor Home Vision camera quality
- ⏱️ Slow and laggy app performance
- 🔐 Account login and registration issues
- 🛠️ Firmware update failures
- 📊 Inconsistent mapping across cleaning cycles
- 🎮 Unintuitive and clunky user interface
- ⚡ No automatic WiFi reconnection
- 🚨 Robot loses position on map frequently

**Commonly reported bugs**

- App fails to pair with robot during initial setup
- Connection to server fails repeatedly
- Robot shows as offline despite active WiFi connection
- Maps disappear or reset after each cleaning cycle
- F7 system error appears during operation
- Firmware updates cannot be installed
- App crashes when accessing map or camera features
- Continue button becomes unresponsive during pairing
- Robot loses base station location
- App requires constant re-login
- Map editing zones not saving properly
- App hangs on pairing screen indefinitely
- Cloud synchronization fails
- Home Vision camera not accessible remotely
- Robot clock displays incorrect time
- App incompatible with newer iOS versions
- WiFi password input limitations
- Robot gets stuck in error loops
- Duplicate map creation issues
- App performance degrades after updates

**Most requested features**

- Support for more than 2 saved maps
- Ability to edit and lock saved maps
- Multi-user/multi-device simultaneous pairing
- Real-time camera streaming
- Battery percentage display
- Push notifications for errors and completion
- Scheduling and automation via voice assistants (Alexa, Google Home)
- Persistent map learning and improvement over time
- Virtual wall and no-go zone flexibility
- Pause and resume cleaning functionality
- Zone-based cleaning scheduling
- Detailed cleaning statistics and history
- Support for 5GHz WiFi networks
- Better pairing instructions and tutorials
- Offline manual control without app
- Automatic map backup to cloud
- Room detection and naming
- Customizable cleaning modes and power levels

## Recent user reviews (10 of 322)

All indexed reviews: https://appshunter.io/ios/app/miele-scout/id1347269040/reviews.md

### 5/5 — Great app for a great product

*2026-08-18, version 2.3.0*

This robot vacuum lives up to it’s potential

### 1/5 — Too many years in and the app is still garbage

*2026-07-30, version 2.3.0*

July 2026 nothing has changed. It is still garbage software. I can’t tell you how many times the scout has disappeared and I have to keep adding it back on and now for the first time ever I can’t sign out of the account I tried and I tried and I tried so I just have to delete it. It’s garbage. I’m disgusted with this company at this point all this money and no progress pathetic especially for the Germans.


Update February 2025… I still hate this app. It has nothing to do with the phone. I keep buying new phones and the app hasn’t changed now it’s the first time I’m trying to use it on the 16 Pro the app loads, but the map doesn’t want to load. I have already deleted the app two times and reinstalled it I don’t understand. Why can you not make proper software? Why do you continue to employ people who do not know what they’re doing as a German company. This is an embarrassing, pathetic no excuse …..

You constantly strive to do better you say yet you do nothing. I have had the RX 2 over 5 years. thank God the machine is amazing but the app software has not changed and is still a disaster and I’m sure three years from now it will still be the same.all that money and all those people and you can’t do an app. I thought Germans were supposed to do it better. 

10-14-2024 this app is officially the worst software I have ever used out of anything I have ever used. It is a disgrace of a company of this size and age and prestige cannot afford to write vacuum cleaning software startup companies can do it better outsource it at this point the stupid robot doesn’t realize where it is on the map, even though it starts in the correct spot on the map that are marked as a no go zone don’t work. It’s an embarrassing shame.

### 1/5 — Frustrated

*2026-04-26, version 2.3.0*

The build quality of the robot is great. (The side brushes only occasionally spin, but generally good otherwise. Cleans well.)
However, the app is absolute rubbish and since the last update I have not been able to connect to the robot.I have to use the robot without app interface as I have given up. Can’t get the robot to update firmware now either. Immer Besser?. I think it should be try harder.

### 1/5 — Sunucu hatası

*2025-12-17, version 2.3.0*

Merhaba uygulama kullanılmamakta sunucu hatası vermekte düzeltebilirmisiniz

### 1/5 — Worst App EVER!

*2025-11-06, version 2.3.0*

I’d have rated it a zero if that were an option. Doesn’t work reliably nor CONSISTENTLY! I’ve tried for the past year.
I’m used to working around the flaws of a disfunctional app but this one is impossible. AND what’s insulting is the company’s replay to an another poor review about continuous improvement but it’s been TWO YEARS since the last update! Astounded for a German company known for their quality and innovation!!!

### 2/5 — Weak server

*2025-10-30, version 2.3.0*

For several weeks, the servers doesn’t work and I can’t use my robot in the application. That is really annoying because I always have to arrive home in order to activate the robot. Weak application!

### 4/5 — Wifi connection...

*2025-10-20, version 2.3.0*

I tried many ways to get connected to RX2 but it keeps rejecting connection. So disappointed ☹️ Just purchased a RX3, it works flawlessly 🙏

### 4/5 — iOS 26 exige une réinstallation

*2025-10-04, version 2.3.0*

L’app ne se connecte plus au serveur de Miele et il est impossible de modifier les zones, etc. après l’installation d’iOS 26. Il faut effacer,  réinstaller l’app puis se reconnecter au serveur de Miele.

### 2/5 — Extreme Verbindungsprobleme mit dem WLAN

*2025-09-13*

Ich hatte bereits vor ca. zwei Monaten Kontakt zum Miele-App-Service. Seitdem ich mein Handy vom iPhone11 auf iPhone16Pro gewechselt habe, gibt es o. g. Probleme. Nach dem Firmware-Update schien alles zu funktionieren der Staubsauger wurde in der App angezeigt und hatte sich auch ganz kurz im Netzwerk angemeldet … leider beim nächsten Einschalten des Staubsaugers wurde er nur noch als „Offline“ angezeigt. Also nochmal alles von vorn beginnen - gefühlt zwanzig Mal! Staubsauger-Reset, App löschen, neuer Verbindungsversuch … ohne Erfolg😡 … irgendwann habe ich dann aufgegeben und den Roboter nur noch per Hand gesteuert „Start“ und fertig. Aber dafür kauft man sich ja kein so teures Gerät🙁. Letzter Versuch heute: In der Fritz!Box die Verschlüsselung auf WPA + WPA2 geändert. War vorher - empfohlen - WPA2 (CCMP). Staubsauger-Reset, App neu installiert und … nach zwei Fehlversuchen funktioniert jetzt die Verbindung zum WLAN, CloudService und App. Sobald ich die Verschlüsselung wieder ändere, fliegt der Staubsauger aus dem WLAN 😡. Es scheint also ein Kompatibilitätsproblem mit dem WPA2 (CCMP) und dem iOS 18.6.x zu sein - denn wie gesagt mit dem alten iOS vom iPhone11 gab es diese Probleme nicht🤷‍♂️

**Developer response:** Hallo fragglerdu, 
vielen Dank für Ihre erneute Rückmeldung. Bitte treten Sie telefonisch mit uns in Kontakt: 05241 22 44 666. Wir freuen uns auf den persönlichen Austausch mit Ihnen. Viele Grüße, Ihr Miele Team

### 1/5 — Great hardware. Dismal software

*2025-06-09, version 2.3.0*

Clunky to pair. Maps inconsistent to load Miele support is poor. It just seems that one team developed the hardware and nailed the brief and then subcontracted the app development to illiterate monkeys. An app this poor should be constantly upgraded and fixed. Nothing like that is happening.
Is there any sign or hint of software update. ?
2 years without an update.  
“Immer Schlimmer” Forever Worse. rolls off the tongue better. Just absolute trash considering the cost. This has caused irreparable damage to the brand. I will never buy another Miele product and will warn everyone away from them. 0 stars. Do not buy.

## Frequently asked questions about Miele Scout

### What does the Miele Scout app do?

The Miele Scout app allows you to control your Miele Scout robot vacuum cleaner remotely. You can schedule cleaning sessions, select specific areas for cleaning, and monitor the vacuum's progress through real-time mapping. It also offers a live video feed of your home.

### What are the key features of the Miele Scout app?

Key features include remote control of the robot vacuum, the ability to set up to 7 individual cleaning timers, systematic room navigation with area mapping, and the Home Vision HD function for real-time live video monitoring of your home.

### Is the Miele Scout app free to use?

Yes, the app is free to download and use. The description does not mention any in-app purchases or subscription fees associated with its core functionality.

### What are the requirements to use the Miele Scout app?

The primary requirement for using the Miele Scout app is owning a Miele Scout robot vacuum cleaner. Some advanced features, like Home Vision HD, may depend on the specific model of your robot vacuum.

### How can I use the Miele Scout app to clean my home?

You can use the app to tell your robot vacuum where and when to clean. You can select cleaning modes, start the vacuum immediately, or program specific start times using the timer function. The app also allows you to track its cleaning progress on a generated map.

## Version history (last 5 releases)

### 2.3.0 — 2022-11-21

Many thanks for your feedback! We are constantly striving to become “immer besser” (forever better). Our update contains the following new features and optimisations:

- Fixed occasional issues with push notifications
- Fixed Remote Update issues for some Scout RX2 models
- Minor bug fixes and performance improvements

### 2.1.2 — 2021-12-08

Many thanks for your feedback! We are constantly striving to become “immer besser” (forever better). Our update contains the following new features and optimisations:

- Minor debugs and performance improvements

### 2.1.1 — 2021-11-11

Many thanks for your feedback! We are constantly striving to become “immer besser” (forever better). Our update contains the following new features and optimisations:

- Improved map editor experience
- Improved map visualization 
- Improved handling of robot error state
- Quick and easy connection of the Miele app account with the Alexa skill account
- An interrupted cleaning can now be continued by simply pressing the Play / Pause button
- Various debugs and performance improvements

### 2.1.0 — 2021-10-14

Many thanks for your feedback! We are constantly striving to become “immer besser” (forever better). Our update contains the following new features and optimisations:

- Improved map editor experience
- Improved map visualization 
- Improved handling of robot error state
- Quick and easy connection of the Miele app account with the Alexa skill account
- Various debugs and performance improvements

### 2.0.2 — 2021-07-12

Many thanks for your feedback! We are constantly striving to become “immer besser” (forever better). Our update contains the following new features and optimisations:

- Fixed bugs which cause app crashes
- Improvements for the setup wizard for the Miele Scout RX2
- Various debugs and performance improvements

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## More apps by Miele & Cie. KG

- [Miele app – Smart Home](https://appshunter.io/ios/app/miele-app-smart-home/id930406907)

All apps by Miele & Cie. KG: https://appshunter.io/developer/423543287

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*