# Mighty Mule Smart Control App — user reviews > 55 indexed App Store user reviews of Mighty Mule Smart Control App by GTO Access Systems, LLC, rated 1.62/5 from 412 ratings. - Source: https://appshunter.io/ios/app/mighty-mule-smart-control-app/id1222168620/reviews - App overview in markdown: https://appshunter.io/ios/app/mighty-mule-smart-control-app/id1222168620.md - Rating breakdown: 5★ 30 · 4★ 19 · 3★ 21 · 2★ 37 · 1★ 305 ## What do users think of Mighty Mule Smart Control App? Overall sentiment: negative **Pros** - ✅ Remote gate/door control functionality works when operational - 📱 Convenient smartphone access to opener - 👁️ Live status viewing of gate/door position - 🔌 Works reliably at good WiFi signal strength - ⚡ Quick response time when functioning properly **Cons** - 🐛 Frequent connectivity issues and offline errors - 🔄 Requires constant app restarts and re-logins - 📡 Poor WiFi bridge stability and signal handling - ⚠️ Random unintended gate/door openings - 🔐 Security vulnerability with unauthorized access - ⏱️ Slow app loading and connection delays - 📞 Inadequate customer service and support - 🔧 Unreliable automatic/geofencing features - 📊 Broken notification system (delayed, duplicated, or missing) - 🚫 Inconsistent status reporting (shows open when closed, vice versa) - ❌ Server connectivity problems and downtime - 🔑 Login credentials lost after app updates - 📱 App crashes and freezes frequently - 🎛️ Confusing and non-intuitive user interface - ⚙️ Lack of troubleshooting documentation **Commonly reported bugs** - App shows 'offline' when device is actually online - App won't connect to GTO servers intermittently - Notifications delayed by hours or missing entirely - Duplicate notifications sent multiple times - Gate/door opens randomly without user command - App freezes on login screen with spinning circle - Geofencing feature non-functional despite being enabled - Auto-timing feature appears as placeholder, doesn't work - Status display incorrect (shows opposite of actual state) - App requires full restart to function again - WiFi bridge loses connection after router reboot - Beam obstruction error persists after clearing obstruction - Cannot create automatic events despite option existing - Email confirmation never sent during account setup - Remotes disabled after app setup - Radio disconnected error with no actual obstruction - App won't allow editing or deleting member invitations - Login credentials erased after each app update - App crashes when changing device position during pairing - Slow TCP/IP handshake causing frequent blue light errors **Most requested features** - Automatic geofencing that actually works - Selective user notifications (not all users notified of every event) - Timed/scheduled automatic events - Comprehensive event history with date filtering - Improved notification system with sound alerts - Alexa integration that functions properly - Admin-only controls for critical settings - Persistent login with TouchID/biometric support - Better documentation and in-app troubleshooting guides - Automatic door opening on geofence entry - Alert if door left open for extended period - Clearer installation instructions - Support for multiple device management ## Newest reviews (11 of 55) ### 2/5 — please update this app, for the love of god *2024-01-25* back story: i have been in my house for 4 years and only recently figured out that i could even connect my garage door to the wifi. occasionally, we will come out to the garage and find the door open partially or the whole way. decided this app would be helpful so we could know when it opens and close it remotely from inside or when we are away from the house. it worked perfectly for about a week. all of a sudden, in the middle of the day yesterday, it stopped sending me notifications altogether. it worked in the morning before i left for work. why?! nothing changed between then and about 3pm while i was still at work. i tried to sign out and sign back in, no good. i tried to delete and redownload the app, no good. this doesn’t make any sense! please update this app. these problems shouldn’t be happening. ### 2/5 — Works When It Wants To *2023-01-08, version 1.82.1* The biggest issue is the lack of troubleshooting documentation. It only cares about the bridge. What about errors/warnings/no idea in the app. Icons that mean nothing. Information button that shows more unreadable or indecipherable icons. No in app troubleshooting or documentation. It has worked pretty well for the past few months except the past few weeks. Gate won’t open, no beeps, no info in app to say why. I’ve got the MM372W. The gate opener is a different story. ### 2/5 — Ok, but buggy *2022-07-18* App won’t allow edit or changes. Tried to delete member invitations and start over. Nice presentation but overall poor testing. Geofencing options not working. ### 2/5 — Works eventually but very flaky *2022-01-17, version 1.82.1* Initially tried to find good spot for the radio box, took forever to pair, and every time I changed position to check for better signal - it lost the device and had to re-add it. The app has quite a delay of connection temporarily is lost and gate was operated in the meantime by a remote. The "auto-timing" feature on the app doesn't allow to add any time setting. Seems like some placeholder a developer left visible but not intended to actually enable it yet because it is not functioning. I really wanted to have a simple timer setting... ### 2/5 — Works as designed *2022-01-06, version 1.82.1* While have coded hundreds of iOS App over my 25 years of software development…mostly utility apps similar to the MM app… I have to say the interface is not intuitive and has several social problems to include it’s a resource hog… Initially I ran into several of the issues reported through the reviews.. When I called tech support the guy to me I'd have to setup a private network on my network router.. I actually said to guy “ are you out of your mind…” I know how to add a private network to a router, I’m the only person I know that can do that.. I also knew that there was no way that would resolve the problem…. After a little digging, I noticed through the tcp/ip traffic that the mm100 would bounce its connection constantly… I ended up moving the mm100 bridge out of the house end the eve of the house… it’s been a couple months, I rarely have an issue, when I do it’s it’s generally because the bridge does a handshake periodically which apparently has a very short timeout, which turns into a blue light… most of the time it requires no action.. Since the bridge in this mode is accessible to restart it… I put a smart plug attached the bridge and then I can cycle the bridge without have to get the ladder out…It would take much to make the app more robust, for the price it should wash your car as well… again make sure the bridge has a clear view of the opener… Good luck ### 2/5 — App won’t reset after the beam is blocked *2021-06-26, version 1.82.1* It would be a great app if it weren’t for two main problems. The geo location works so-so, and if the trip beam gets blocked (like when you drive into your garage) the app stops you from closing the door. Frustrating since I wanted this because of the smart features. Not so smart. Update After deleting the app and reinstalling, the ‘beam’ problem went away. Now I find my garage door randomly opening without anyone intending to do so. Again, delete and reinstall… ### 2/5 — Only good for live status *2021-04-21, version 1.82.1* Seems to correctly report the current status of the gate and can open it from the app, the the history always says “Loading” and I never get notifications of events even if they happen to occasionally appear in the history. Even when the history works it only shows a couple events, not even a whole day. ### 1/5 — Another piece of crap from mighty mule *2021-03-28, version 1.82.1* Don’t waste your time. Any time you need to work with Mighty Mule they find an excuse why they can’t help. If they weren’t so in expensive I would not own any of their openers. Unfortunately they are about a fifth the price of the really good openers. So I will keep complaining about their crappy service and lack of warranty (or backing up their warranty). But they are cheap and if you are handy you can repair their poor workmanship easily when it does break. But this product completely blows even when it is not broken. ### 2/5 — Don’t get a new phone. *2021-02-28, version 1.81.1* So the app worked as described... until I got my new phone and set the app back up finding nothing to be that same as before. It took like 10 try’s to get the app to respond correctly but I was still not and currently am not receiving notifications when the gate opens or closes. I called the tech line which was a freaking joke as the guy had no clue what I was talking about and said he would place me to a tier 3 guy and he would contact me. Well as soon as I get off the phone with him I get an email saying my case was closed. This app is a joke and out dated not to mention the customer service could also use an update. ### 1/5 — Started off good like everyone else’s reviews *2021-01-24, version 1.81.1* Started off good but then the servers issue like everyone else’s complaints started. Now it constantly blinks which the instructions say is an issue with MM servers....doesn’t keep a history of events, geo fencing features don’t work and functionality of the app is spotty at best. Called tech support and from the conversation it sounded like it was his first day. No answers to any of my questions and no idea how to fix what I was calling about. Concept is great but execution leaves a lot to be desired. As I type I’m watching the light blink green on the receiver. So far. Waste of money. Updated review: Still no change. In fact things have gotten worse. It currently says that “Radio has been disconnected” due to an obstruction and to operate the gate manually. Well. There is NO obstruction and after powering the unit off and back on it still doesn’t work even after cycling the gate several times with the fob and Gate keypad. After ALL OF THESE BAD REVIEWS I have seen no improvement in the app UI or overall response. If you’re not going to fix it please tell people so they can move on. If the mission here was to take people’s money and then abandon follow up support, you’ve accomplished that 100%. I would be one thing if there were just as many glowing reviews as there were bad but this doesn’t seem to be the case here at all. A little customer service would be nice MM. does that still exist? ### 1/5 — Garbage *2021-01-07, version 1.81.1* I have spent the better part of my entire day trying to get this app to work. I spent 45 minutes waiting for customer service and they gave me bogus advice that changed nothing. At least 15 times I was able to get the device registered on the app...and the hit done to have the app go blank and then when I open the app up again it tells me there was an error and to send the error report. Spend the next 20 minutes trying to get the bridge to reset and reconnected to do the same thing again. Horrible. I am returning it to get my money back. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buyer beware *2024-07-23* Just like all the other reviews above… this is the absolute worst app i have ever used in my lifetime. There are constant problems of various degree. Technology has clearly passed by the company & people who have created & operate this App. After reading this review, if you still choose to purchase the mighty mule w/ the intention of using this App on a daily basis, you get all the stress, headaches, and frustrations you deserve. That being said, the customer service is even worse than the App itself. If this was a brick & mortar building that customers could walk into and voice their issues, concerns, & frustrations.. it would have been burned to the ground by its own customers by now. I didnt give this App a star rating because negative stars isnt an option. As we speak right now i have animals on my property back home that cant get the food & water they need because my farm handlers cant get access to my property. They had to cut my fence to gain access and bring provisions to my animals. I would literally sue this company if i thought it was worthwhile of my time & money. ### 1/5 — Would be great if it worked like it’s supposed to *2024-07-19* This is the glitchiest gate/app I have ever used. We constantly have issues with the gate being ‘offline’ when it’s not. Unless you want to just use the remote (which sometimes will only work RIGHT next to the box), this is very unreliable. Super inconvenient when you can’t get in or out of your own driveway because the gate will not open. And if it’s a windy day be prepared for countless errors, having to manually open because the gate app becomes useless at that point. Will come back and change my review if it ends up getting any better… ### 1/5 — Needs new technology *2023-08-05* I use this app strictly to open 1 light weight aluminum gate. I always update the app when updates are available. However, every time I use it, I can’t use it again until I completely close out of the app and reopen. I have this app on an iPhone13 Pro and my spouse has an iPhone11. This app does it on BOTH phones. It’s very frustrating to have to completely close out of the app in order to reuse it again 10 minutes later. In addition, this app doesn’t support automatic events for gate openers. It would be great if the technology could be updated to resolve both of these issues! If I had known these drawbacks upfront I would have selected a different brand of opener. ### 1/5 — Disappointed *2023-01-18, version 1.82.1* I was hoping this would work as described, particularly the automatic events and geo triggers. I can’t even create an automatic event.??? The option is there but the app won’t let me do it. The option doesn’t even pop up for a geo trigger. This was pretty much why I bought this opener. Two gate opener came with a one gate control box…disappointing. Customer service sent a new one promptly. Correcting the mistake seems to be the only thing that has gone right. ### 1/5 — Garage door opening by itself *2022-07-11, version 1.82.1* I haven’t had the same problems as other people getting the app to connect, however, the app randomly opens the garage door when I’m not even touching my phone and don’t have the app opened. This is obviously a big security issue if the garage opens by itself when I’m not home, allowing anyone from the neighborhood to just wander on in there. I had to set up a Wyze camera in the garage to notify me of any motion. ### 1/5 — Is really bad *2022-06-04, version 1.82.1* This app is terrible. I have contacted their customer service and they could care less. It is obvious they don’t care because it has been over a year since this app was updated. The issue i have is I can’t set up geofencing even though it has the option and i have no idea what timed events are but apparently i have some because the last time i was on vacation i was getting notifications at 2am and various other times when the gate had randomly opened. The software notification said i had opened it even though app wasn’t even open on my phone. Father and mother-in-law live with me and they were concerned because the gate kept opening in the middle of the night. I just told them to unplug the bridge and gave up on it. I tried reinstalling it today so we will see what happens. Contacted GTO with the specific issue and they replied with a canned email and didn’t even offer to help. Replied to customer service several times describing my problem and no answer after five emails. ### 1/5 — Unreliable *2022-02-01, version 1.82.1* This app is horrible. Constantly goes offline and I have to close the app and log back in every time i want to open the gate. I end up sitting at my gate for 3-5 minutes trying to get it to work before it finally does and for something that should be a simple push off a button. Mighty mule needs to correct this, I spent a great deal of money on your product and cannot take it back because it’s been installed. Now i am stuck with this garbage system. ### 1/5 — If you want an opener that is unreliable and keeps you locked in/out of your place, this is it! *2021-11-06, version 1.82.1* I wish I would’ve read the reviews too. The app is terrible, doesn’t keep up with the gate current position. I spent almost $1,000 on materials and installation, worked for a few weeks, and now I’ve just given up on it. It was a complete waste of time and money. Same as others, will send command to open gate, it never does. I leave and 10 minutes later I get an alert that the gate is open. I wish they wouldn’t market this app and it’s convenience, it’s not convenient at all. Can’t take it back either, not sure what the warranty is but vendor won’t take it back. ### 1/5 — Junk *2021-07-25, version 1.82.1* It’s hard to believe they made something worse than their gate openers barely last a year. This app and the mms100 worked well for about a week all though set up was horrible. Now it gives be a message saying app disabled due to obstruction , but there is no obstruction and the gate has been cycled many tomes with the car remote since then. Now it says radio disconnected. I just need to replace everything from mighty mule with something else. ### 1/5 — Avoid at all costs *2021-05-04, version 1.82.1* This is hands down the worse investment we could’ve made to our property. If I could give this zero stars I would because one is too generous. We have spent I don’t know how much money & time trying to get the app and gate to work as it should. We have a hot spot & router and god only knows what else my husband has bought to make this work. Mighty Mule customer service is a complete joke as well. Honestly you’re better off physically getting out of your car to open & shut the gate. Tedious yes. But at least it would work every single time. ## Most praised reviews (10 highest-rated) ### 5/5 — Much better! *2022-05-01, version 1.82.1* It was slow to load and wouldn’t update the current door status, but has been much better after a recent update. ### 5/5 — I don’t have a clue why some people would leave a bad review *2022-02-12, version 1.82.1* It’s shocking to me that some people would leave bad review just because they are uneducated and how to set up and run an app and they’re very quick to judge I have no problems setting it up it works flawless no issue thank you ### 5/5 — Notifications m *2021-05-06, version 1.82.1* I previously reviewed this app as good but with issues, mostly regarding notifications that disappeared after an update. Since then, they’ve corrected the situation and my iPhone app is working 100%. I’m very happy with my gate opener and app and I’d recommend it to my friends. ### 5/5 — Great product *2021-04-15, version 1.82.1* App works fine for me. It’s convenient to be able to operate the gate from anywhere. Installation instructions could use some work to be more clear. I am by no means an expert but I can see how the installation may be tricky for those who have no technical problem solving skills. ### 4/5 — Works Good *2023-02-04, version 1.82.1* We use the WiFi adapter which is about 1200’ away, every once in a while it will loose connection but otherwise it works great. Only thing I would like to see is the ability to choose which users receive notifications, we have users that need access but I don’t like them to know every time we open and shut the gate. ### 4/5 — Works as described (mostly) *2021-03-10, version 1.82.1* Works great but occasionally disconnects and the entire system needs to be restarted. It is very convenient to have the application on our cellphones but it’s aggravating when system crashes. ### 4/5 — Good app *2020-11-11, version 1.80* This is a good app, don’t listen to the negative reviews. As long as the door controller has good WiFi signal, it will work just fine. I can open the app and the garage door controller instantly responds to commands. I can set vacation mode off and on and even see the percentage the door is open. I recommend this door and app highly. ### 3/5 — Guests should not have the ability to change transmitter power. *2022-07-30, version 1.82.1* Works mostly as advertised. Not the most reliable app. The largest problem is everyone with access has the ability to change the transmitter power to the station in the house which only the owner (admin) should have the ability to change. ### 3/5 — It’s not really smart. *2021-03-21, version 1.82.1* Ok. Can you open and close your gate with it? Yes, sometimes. Didn’t have any major installation issues like some people, but it did seem a little confused when putting it in “pairing” mode. Took me 3-4 times to get it to link. My biggest gripe is the lack of reporting for gate activity. I can only see a very brief list of historical activity. Why even have such a thing if you can’t go back and get info(opener or codes used) for certain dates? We use the gate at a rental and knowing when certain codes were enters would be very useful. ### 3/5 — Doesn’t Auto Open Any Longer *2021-03-05, version 1.82.1* Up until about three updates ago the garage door would auto open when you entered your GEO Circle. I’ve reported this many times, and this missing feature hasn’t been fixed with any update. The only Auto feature you can really do is setting the time for when to close the door. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*