# Mijn Simyo

> Mobile plan management app for Simyo customers to track usage and costs. (iPhone/iPad app by KPN B.V..)

- Source: https://appshunter.io/ios/app/mijn-simyo/id650762907 (this page in markdown: same URL + `.md`)
- Developer: [KPN B.V.](https://appshunter.io/developer/416522965)
- Category: Utilities
- Price: Free
- Rating: 4.40/5 from 145 App Store ratings · 26 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 53 MB
- Languages: American English
- Released: 2015-10-31
- Data updated: 2026-08-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mijn-simyo/id650762907/reviews.md

## What is Mijn Simyo?

Regel alles zelf via de Mijn Simyo App en houd grip op je mobiele kosten.

ALTIJD OP DE HOOGTE
Bij Simyo heb jij de touwtjes in handen. In de Mijn Simyo app zie je in één oogopslag hoeveel belminuten en MB’s je nog hebt. Of de hoogte van je beltegoed, als je Simyo Prepaid hebt.

WAT KAN JE ERMEE?
• Blijf altijd op de hoogte van je verbruik en kosten
• Pas je bundels aan of koop extra MB’s of minuten
• Waardeer simpel je beltegoed op
• Blijf altijd ingelogd. Kies daarvoor de optie ‘ingelogd blijven’
• Vind het antwoord op de meestgestelde vragen. Of stel je vraag direct aan de klantenservice.

VOOR WIE?
De Mijn Simyo app is de persoonlijke assistent voor alle Simyo klanten. Of je nu een Prepaid simkaart of een mobiel Sim Only abonnement hebt.

WAT HEB JE NODIG?
• Een smartphone met minimaal iOS 12 besturingssysteem
• Mobiel internet of wifi-verbinding
• Een Simyo Sim Only abonnement of een Simyo Prepaid simkaart
• Inloggegevens voor Mijn Simyo

ALGEMENE VOORWAARDEN
Als je nu de Mijn Simyo app downloadt ga je automatisch akkoord met de algemene voorwaarden. Toch nog even doorlezen voordat je op ‘installeren’ klikt? Dat kan hier:

https://www.simyo.nl/documents/Algemene-voorwaarden-Mijn-Simyo-app.pdf

## Key features

- Track usage and costs
- Adjust bundles
- Buy extra data/minutes
- Top up prepaid credit
- Access FAQs
- Contact customer service

## Recent user reviews (10 of 26)

All indexed reviews: https://appshunter.io/ios/app/mijn-simyo/id650762907/reviews.md

### 5/5 — Perfect

*2026-05-28*

They are the best, SIM provider, with the best customer support

**Developer response:** Hi mahnegarsh,  thanks for you awesome review! 
Best regards, Lukas Simyo Webcare

### 1/5 — Slecht contact

*2026-05-14*

Internet/data werkt niet en je kunt niet bellen, WhatsApp als je Wifi hebt en daar willen ze je info en je hoort niets meer terug.

**Developer response:** Beste Peter, vervelend om te horen dat dit niet goed goed. Ik hoop inmiddels dat de problemen zijn opgelost. Anders hoor ik dat heel graag. Nogmaals excuses. Groeten Lukas
(lukas.vandijk@kpn.com)

### 3/5 — Change default language

*2026-01-11*

Is there a way to change the default language from Dutch to English? Other phone company apps offer this. Without this option, I have to go to the desktop website to check on my account

**Developer response:** Hi Bernie351, thanks for your review. It is understandable that you would like to see our app in English as well. I have sent your feedback to the relevant department. Hopefully, we will have this option available in the future. Greetings, Simyo Webcare

### 1/5 — Scam

*2025-11-04, version 4.23.1*

The most scam provider ever, turn off all internet in app but still pay 200 euro for using data…

### 1/5 — Scam

*2025-09-19*

Beware: there is no way to tell Simyo to disable your data service when your data runs out. Why does this matter? Because they immediately charge you 0,15 EUR / MB. That’s about 40 EUR for a 5 minute YouTube video. Yes, they send notifications, but if like me you don’t monitor your text messages and email by the minute, you may find yourself with a huge bill. It’s an exploitative and unethical business model and I’d be shocked if it’s not illegal. Their support chat can take half a day to get back to you and let you know they’re not going to help you. The design of the app is confusing and looks like a German website from 2005, and seems like it was developed by 2 low-skill programmers. If you’re reading this and you’ve experienced anything similar with Simyo, please chime in with your experience and report them to the ACM (Autoriteit Consument & Markt) if you think it’s justified. These people are getting rich off by extracting cash from people in NL who probably live day to day or paycheck to paycheck.

**Developer response:** Hi,

Thanks for your feedback. We’re sorry to hear about the issues you’ve encountered. We take these matters seriously and are working to improve the user experience. 

If you're still facing issues with the app or your data, please reach out to us at webcare@simyo.nl, and we’ll help you resolve it as quickly as possible.

Best regards,
Simyo Webcare

### 1/5 — profoundly bad app

*2025-03-02*

half a step above a website from 1994 but with none of the charm

constant errors (app relaunch required), terrible design, bugs galore, odd payment structures/flows and no english

data running out? expect a dutch text about how you’re going to be charged .15€/MB by the slimebags running this company. miss the text and there goes 50€ for a 5min youtube video. god help you if you go beyond that.

**Developer response:** Hi,

Thanks for your feedback. We’re sorry to hear about the issues you’ve encountered. We take these matters seriously and are working to improve the user experience. 

If you're still facing issues with the app or your data, please reach out to us at webcare@simyo.nl, and we’ll help you resolve it as quickly as possible.

Best regards,
Simyo Webcare

### 2/5 — Language

*2025-02-08*

English is really needed

**Developer response:** Hi, thank you for your review! We appreciate your feedback. If you ever need assistance, our support team is happy to help! 😊 Kind regards, Simyo Webcare

### 2/5 — Not in English

*2025-01-13*

I really wanted to utilize the service, but it doesn’t give you an option to change the language to English despite the app saying available in English. This seems to have been a problem two years ago that is not been resolved. It’s a bummer because the rates seem to be very great.

**Developer response:** Hi It'sDelight, unfortunately our Mijn Simyo app is indeed not available in English yet. Could you send an email regarding this topic to webcare@simyo.nl? We’d appreciate it if you could include a screenshot showing where you read that the app is available in English. This could be an error that went unnoticed so far, and ofcourse we want to fix this asap. Kind Regards, Simyo Webcare

### 2/5 — Very stressful subscription for foreigners

*2024-09-24*

I don’t mind having to translate things but it would be extremely helpful as the app is already complicated enough.

However this language barrier had led me to a quite a few complications;

1) When trying to transfer my phone number  to Simyo (which turns out I couldn’t), I still continued to use the data I paid for the month. However without a phone number I was left with an outrageous bill of around 250 euros for using the data for simply a couple of days (obviously I turned my data off when I noticed). Thankfully they waived this as a first time user.

2) I ran out of data after traveling but one day before my renewal… I had a simple warning text and thought my data would just simply run out. This gave me a 150 euro bill which led me to the discovery of the .50 data cap (not clear enough for the non-native speakers)

3) I arrive to the US to visit family and had planned to switch mobile data users. The second I turn of airplane mode to do so… a 60 euro fine for simply 30 seconds of accidentally using my data. After complaining just enough, luckily they were kind enough to waiver these fees.

PS. And if you’re trying to have your grandad call you from the UK, you better be prepared to spend around 20 euros more on top of your subscription (this I understood why but the price I did not).

I genuinely think they have a great deal but the out of pocket costs are too risky and too much for students who can’t speak the language properly and don’t know what they’re getting into. I would understand these costs if I was an American visiting Europe (I’ve seen a friends insane monthly phone bill which makes me grateful for living in the EU). However an international student shouldn’t worried about extreme phone bills especially with how expensive the cost of living is already for students. 

I apologize for the long review but this was my experience. Maybe you can have a better one if you don’t make these simple mistakes like I did as a foreigner. Duolingo can’t teach you to read an eSIM application.

### 4/5 — Kan niet gebruiken

*2024-07-09*

Mijn mobiele telefoon is Apple 13promax, de Amerikaanse versie, die esim ondersteunt, maar als ik het gebruik, word ik in de tweede stap gevraagd dat mijn mobiele telefoon esim niet ondersteunt, wat me veel stoort.

**Developer response:** Hoi, bedankt voor je review. Op toestellen uit het buitenland kan het voorkomen dat het installeren van eSIM niet afgerond kan worden omdat de software dat niet toestaat. In dit geval kun je dus helaas geen gebruik maken van eSIM. Groetjes, Simyo Webcare

## Frequently asked questions about Mijn Simyo

### What does the Mijn Simyo app do?

The Mijn Simyo app allows Simyo customers to manage their mobile plan and costs. You can check your remaining minutes and data, adjust your bundles, purchase additional data or minutes, and top up your prepaid credit. It also provides access to frequently asked questions and direct contact with customer service.

### What are the key features of the Mijn Simyo app?

Key features include real-time tracking of your call minutes and MBs, the ability to change your bundles or buy extra data/minutes, simple prepaid credit top-ups, and direct access to customer service. It also offers an option to stay logged in for convenience.

### Is the Mijn Simyo app free to use?

Yes, the Mijn Simyo app is free to download and use. There are no charges associated with using the app itself. Any costs incurred will be for the mobile services you manage through the app, such as purchasing extra data or minutes.

### What are the system requirements for the Mijn Simyo app?

To use the Mijn Simyo app, you need a smartphone with at least an iOS 12 operating system. You will also require a mobile internet or Wi-Fi connection and a Simyo Sim Only subscription or a Simyo Prepaid SIM card. You'll also need your Mijn Simyo login details.

### Who is the Mijn Simyo app intended for?

The Mijn Simyo app is designed as a personal assistant for all Simyo customers. This includes individuals who use a Simyo Prepaid SIM card for their mobile service and those who have a Simyo Sim Only mobile subscription.

## Version history (last 5 releases)

### 4.28.1 — 2026-08-03

Een kleine update met grote verbeteringen. We hebben een aantal bugs opgelost en de stabiliteit van de app verbeterd. Feedback? Laat je horen!

### 4.28.0 — 2026-07-13

Tijd voor een update! In deze versie kan je 2-stapsbeveiliging instellen om nog veiliger te kunnen inloggen. Feedback? Wij horen het graag!

### 4.27.0 — 2026-06-17

Tijd voor een update! In deze versie hebben we het inloggen aangepakt! Het is veiliger, sneller en simpeler geworden. Feedback? Wij horen het graag!

### 4.26.6 — 2026-05-18

Tijd voor een update! In deze versie hebben we het inloggen aangepakt! Het is veiliger, sneller en simpeler geworden. Feedback? Wij horen het graag!

### 4.26.5 — 2026-05-15

Tijd voor een update! In deze versie hebben we het inloggen aangepakt! Het is veiliger, sneller en simpeler geworden. Feedback? Wij horen het graag!

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## More apps by KPN B.V.

- [KPN TV+ App](https://appshunter.io/ios/app/kpn-tv-plus-app/id453092149)
- [MijnKPN](https://appshunter.io/ios/app/mijnkpn/id521093471)
- [KPN Zapper](https://appshunter.io/ios/app/kpn-zapper/id585602704)
- [KPN Veilig Browser](https://appshunter.io/ios/app/kpn-veilig-browser/id983576415)
- [KPN CISO](https://appshunter.io/ios/app/kpn-ciso/id1122223795)

All apps by KPN B.V.: https://appshunter.io/developer/416522965

## Related topics

[my simyo](https://appshunter.io/ios/topics/my-simyo) · [kpn prepaid](https://appshunter.io/ios/topics/kpn-prepaid)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*