# MILES Car & Van Sharing — Cars \| Vans \| Daily rentals > On-demand car and van sharing and rental service. (iPhone/iPad app by MILES Mobility GmbH.) - Source: https://appshunter.io/ios/app/miles-car-and-van-sharing/id1220185947 (this page in markdown: same URL + `.md`) - Developer: [MILES Mobility GmbH](https://appshunter.io/developer/1220185946) - Category: Travel, Lifestyle - Price: Free - Rating: 4.80/5 from 464 App Store ratings · 214 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 113 MB - Languages: American English - Released: 2017-03-29 - Data updated: 2026-08-29 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/miles-car-and-van-sharing/id1220185947/reviews.md ## What is MILES Car & Van Sharing? Unlock the road with MILES — your all-in-one mobility solution, offering car sharing, van sharing and flexible car rental options, available 24/7 in a single app! +++ Sign up for free +++ Flexible rental starting from €0.99/km +++ Cars & vans available immediately → Download the app now and start driving! → CAR SHARING PER KM No ticking clock — just drive! With MILES, you pay per kilometer, not per minute. Say goodbye to time pressure and enjoy a relaxed ride in your city and beyond. Whether it’s a city car, compact car, van, or SUV, the perfect vehicle is just around the corner, ready for instant rental via the app! → FLEXIBLE CAR SHARING Whether for daily commutes, road trips, or moving, MILES offers a range of vehicles to fit your needs. Enjoy 24/7 availability, insurance, and fuel or charging included, with flexible rental durations and discounted long-term rates. → LONG-TERM CAR RENTAL VIA APP Skip the paperwork and enjoy stress-free rentals: Flexible rental periods (3 hours to 30 days) Wide selection of vehicles 24/7 availability Discounted rates for daily & long-term rentals Extend your trip anytime No station, no deposit needed Fuel, parking minutes & unlock fee included Getting started is EASY: Download the MILES app, register for free, and get started. → OUR PRICES IN A NUTSHELL: No registration fee Enjoy €7 sign-up bonus Rent a car from €0.99/km, vans from €1.29/km From €1 to €2 unlock fee per rental (included in hourly & daily rates) 10 minutes free reservation EXPLORE MILES CAR SHARING & VAN SHARING IN YOUR CITY: Germany: Berlin, Potsdam, Hamburg, Munich, Augsburg, Stuttgart, Frankfurt am Main, Cologne, Düsseldorf, Duisburg, Wuppertal, Neuss, Mönchengladbach & Solingen. Services and availability may vary by location. ## Key features - Car sharing by the kilometer - Van sharing options - Flexible daily rentals - 24/7 vehicle availability - Insurance and fuel included - Long-term rental discounts ## What do users think of MILES Car & Van Sharing? Overall sentiment: negative **Pros** - 🚀 Convenient and easy to use - 💡 Allows rookie drivers - 🚗 Well-made app and great service - 👍 Transparent pricing and billing **Cons** - 🐛 Charging/refueling issues - 🚫 Discriminatory policies - 💰 Excessive fees and hidden charges - 🤖 Poor customer service and support - 🚗 Dirty and poorly maintained vehicles **Commonly reported bugs** - Account suspension without explanation - Inability to update payment method - App crashes and freezes during use **Most requested features** - Add support for Ukrainian driver's licenses - Improve map functionality to easily locate vehicles - Provide option to report vehicle cleanliness issues ## Recent user reviews (10 of 214) All indexed reviews: https://appshunter.io/ios/app/miles-car-and-van-sharing/id1220185947/reviews.md ### 1/5 — Stay Away *2026-07-12, version 4.44* After I canceled a fueling session and selected a different fueling pump, the app glitched and incorrectly continued to use the previous pump number. When I tried to clear this up with Miles customer service, I was blamed for the incident and threatened with vague contractual penalties should something like this happen again. This is an absurd way to treat a customer. Not one of their tips for avoiding this kind of incident actually applied to my situation. Therefore, it was entirely Mile's fault. I sacrificed my time to refuel the car when I technically didn't need to (it was at 30% or so) and I made sure that Miles lost no money in the mixup. Customer service implied I was a liar and said their systems did not detect any glitch. I find it hard to believe that they have a system so advanced that it can detect that absolutely no glitches occurred in a particular time window, even with a user-interface. I'm pretty sure such technology does not exist. This leaves me with unacceptable legal uncertainty in using the app. What if a more serious glitch occurred but was asserted by Miles not to have occurred? This was only my second time using Miles and I cannot risk my neck continuing to use it. Also, the customer service is extremely bad at reading emails. I had to re-explain what happened several times before they even demonstrated that they correctly understood what I had written. Unfortunately, I never got them to retract their threats, so Miles stands unapologetic in this matter. ### 2/5 — Changes that hurt *2026-06-18, version 4.44* Overall a decent app; the service itself is of course for a City like Berlin fantastic. But the update that swapped the slider for parking /stop over with a slider for ending rental is for longtime users who book hourly rates a killer. A few times now out of habit I thought I was parking with many hrs and kms left on the package but endet the rental. This is bad. Also - if one paid for 3hrs the rental should not be able to end before. At least there should be a way to reverse the ending of the rental when accidentally ended. In my last case a new driver had booked minutes after I made the mistake a d before I realized it.Hence the latest app version just 2 stars ### 1/5 — €100 charged for smoking I did not do *2025-12-17, version 4.39* I was charged €100 for a “smoking fee” after a rental of just a few minutes, even though I did not smoke in the vehicle. The charge was based only on an automated sensor, with no photos or direct evidence. When I formally disputed the fee via certified legal notice, MILES replied with generic emails and stated that “no further correspondence is planned”. Lack of transparency and refusal to properly address a formal dispute. Very disappointing experience. ### 1/5 — Sketchy *2025-12-06, version 4.39* Be careful, seems nice at the beginning and then they suddenly rob with some hidden fee they never told you about. Watch out and don’t get scammed ### 5/5 — Well made app and amazing service *2025-11-29, version 4.39* An amazing service, convenient and great customer service. The app is also well made , and they keep improving it . The new update helps people end rentals without pausing it by mistake. This is a sign of a team that gives attention to details . I wish miles was also in Italy and other places . It’s too good to be in only one country . ### 3/5 — Great service. Awful ads. *2025-11-28, version 4.39* I have no complaints about hiring cars or the ease of use in general. But… Ads constantly pop up pushing the annual plan instead of my current subscription. Getting ads when I’m already subscribed is super annoying and honestly a bit insulting. It gets worse. These ads will actually *block* starting and ending a reservation, which only adds to the frustration. If you’re okay with these ads, go for it. But be prepared for a pretty annoying user experience. ### 1/5 — Account blocked, 50 euros balance lost *2025-11-04, version 4.39* My account was blocked with no explanation. My wife’s account got blocked too with 50 euros on it and no refund. It’s either very bad customer service, incompetence or dishonest commercial practices. ### 5/5 — Nach dem neuen Update läuft alles wieder rund *2025-10-30* Vor ca. zwei Monaten hat Miles ein Update Released welches leider viele Fehler verursacht hat. Es gab Probleme beim digitalen Tanken, und laden sowie umständliche Neuerungen welche die usability deutlich verschlechtert haben. Nun gab es endlich ein neues Update und alles ist back to normal!! Digitales Tanken und Laden laufen wieder viel viel besser und insgesamt wurde der Flow in der App wieder zurückgebracht 👍🏻👍🏻👍🏻 Miles ist einer der coolsten Apps bzw. Firmen hier in Berlin - immer und überall habe ich ein Auto ohne eins kaufen zu müssen. Mit dem Platin pass kann man einiges sparen (sofern man mehr als 10 Fahrten im Monat macht). Alles in allem könnte ich mir ein Leben ohne Miles in Berlin nicht mehr vorstellen - immer coole neue Autos mit super guter Ausstattung und vorallem MEGA GUTEN LAUTSPRECHERN für lustige Fahrten :) ### 1/5 — Updating payment method impossible *2025-10-18, version 4.38* Cc expired. Am getting charged dunning fees although page empty where payment method should be displayed. ### 1/5 — Would not recommend *2025-10-16, version 4.38* I recently encountered a deeply disappointing and discriminatory situation with MILES Mobility while attempting to register an account to rent a vehicle. As a Ukrainian citizen under the EU’s temporary protection status, I presented my valid Ukrainian driver’s license. Possibly MILES Mobility uses an outdated internal policy requiring an EU-issued license, ignoring the clear EU regulations designed to support refugees like me fleeing Russia’s invasion. This refusal undermined the very solidarity the EU promotes toward Ukrainian refugees. According to the European Parliament’s decision in July 2022 (Regulation (EU) 2022/1280), Ukrainians with temporary protection status are explicitly permitted to use their Ukrainian driving licenses across the EU without needing to exchange them or obtain an international permit, for the full duration of their protection. This measure, adopted with overwhelming support (561 votes to 6), reduces administrative burdens and ensures equal access to essential services like mobility. By disregarding this binding EU law, MILES Mobility effectively discriminated against a protected group, potentially violating anti-discrimination directives. I urge the company to urgently update its policies and train staff on EU refugee rights. I urge the company to urgently update its policies and train staff on EU refugee rights. Travelers and fellow Ukrainians: beware—opt for providers who honor EU commitments. Rating: 1/5 stars. ## Frequently asked questions about MILES Car & Van Sharing ### What is MILES Car & Van Sharing? MILES is a mobility service that offers car sharing, van sharing, and flexible car rental options. You can rent vehicles by the kilometer or for daily and long-term periods, with insurance and fuel or charging typically included. ### How does the per-kilometer pricing work? With the per-kilometer pricing model, you pay only for the distance you drive, not for the time the vehicle is reserved. This allows for a more relaxed driving experience without the pressure of ticking minutes. ### What are the rental durations and costs? Rental periods can range from 3 hours up to 30 days. Prices start from €0.79 per kilometer for cars and €0.98 per kilometer for vans. There's also an unlock fee per rental, and discounted rates are available for daily and long-term rentals. ### Is the app available in my city? MILES operates in several cities across Germany, including Berlin, Hamburg, Munich, Frankfurt am Main, and Cologne, among others. Service and availability may vary by specific location. ### What is included in the rental price? The rental typically includes insurance, fuel or charging, and sometimes parking minutes and unlock fees. There is no registration fee, and new users often receive a sign-up bonus. ## Version history (last 5 releases) ### 4.45 — 2026-08-18 Thanks for using MILES! To keep things running smoothly, we update the app regularly. Here’s what’s new in this version: + Search address to see if MILES is operating in this area. + Interact with the map to find places of interest such as train stations, parking hub, no parking area and special drop off areas + Various improvements: Small fixes across the app for a better overall experience. Enjoy using MILES? Leave us a review – your feedback helps us improve! ### 4.44 — 2026-05-08 Thanks for using MILES! To keep things running smoothly, we update the app regularly. Here’s what’s new in this version: + Various improvements: Small fixes across the app for a better overall experience. Enjoy using MILES? Leave us a review – your feedback helps us improve! ### 4.43 — 2026-05-05 Thanks for using MILES! To keep things running smoothly, we update the app regularly. Here’s what’s new in this version: + New discounts & offers: A new voucher system to bring you more promos. + Smoother experience: Parking hubs and map filtering now behave more consistently. + Various improvements: Small fixes across the app for a better overall experience. Enjoy using MILES? Leave us a review – your feedback helps us improve! ### 4.42 — 2026-02-17 Thanks for using MILES! To keep things running smoothly, we update the app regularly. Here’s what’s new in this version: + Improvement of the Digital Fueling user flow + Adjustment to the Parking Hubs + Bug fixes and performance improvements Enjoy using MILES? Leave us a review – your feedback helps us improve! ### 4.41 — 2026-01-15 Thanks for using MILES! To keep things running smoothly, we update the app regularly. Here’s what’s new in this version: + Bug fixes and performance improvements Enjoy using MILES? Leave us a review – your feedback helps us improve! ## Apps similar to MILES Car & Van Sharing | App | Rating | Price | Category | | --- | --- | --- | --- | | [Free2move \| Car Share & Rental](https://appshunter.io/ios/app/free2move-car-share-and-rental/id514921710) | 4.7 (14,677) | Free | Travel | | [Virtuo: hassle-free car rental](https://appshunter.io/ios/app/virtuo-hassle-free-car-rental/id1057590323) | 4.7 (981) | Free | Travel | | [Turo — Better car rental](https://appshunter.io/ios/app/turo-better-car-rental/id555063314) | 4.9 (809,180) | Free | Travel | | [SIXT rent, share, ride & plus](https://appshunter.io/ios/app/sixt-rent-share-ride-and-plus/id295079411) | 4.9 (69,650) | Free | Travel | | [inDrive. 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