# MILITARY STAR® Mobile — user reviews > 101 indexed App Store user reviews of MILITARY STAR® Mobile by Army and Air Force Exchange Service, rated 3.20/5 from 391 ratings. - Source: https://appshunter.io/ios/app/military-star-mobile/id1434088523/reviews - App overview in markdown: https://appshunter.io/ios/app/military-star-mobile/id1434088523.md - Rating breakdown: 5★ 163 · 4★ 43 · 3★ 32 · 2★ 33 · 1★ 120 ## What do users think of MILITARY STAR® Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient mobile banking - 👍 Simple and straightforward design - 🔒 Secure login options **Cons** - 🐛 Frequent crashes and login issues - 🔒 Incompatible with password managers - 🎨 Outdated and clunky interface - 🔊 Interferes with music playback **Commonly reported bugs** - Cursor positioning issues when entering payment amounts - Scheduled payments not always working as expected - Inability to view scheduled payments **Most requested features** - Add Apple Wallet integration - Improve rewards redemption process - Allow scheduling of multiple payments - Provide in-app access to gift cards ## Newest reviews (20 of 101) ### 3/5 — Too Hard to Log In *2026-07-23, version 2.13.1* Security is the most important aspect of any app who’s primary function deals with finances. Because of this, savvy users use password managers to generate and store complex passwords. If an app won’t work with a password manager, users either give up or they create easy to remember, simple, reused passwords that compromise security. This app does not allow input from password managers nor does it allow paste. This design creates security risk. Can this be fixed, please? ### 3/5 — Many flaws *2026-02-24, version 2.13.1* Many of the gripes below are still valid, except for scheduling payments. They fixed that. However, scheduling payments is still an issue, when inputting the amount, for some reason it’s extremely difficult to move the cursor to the far right causing the payment amount to be read incorrectly. By default … the cursor should be at the far right so we can input payment amount without issue. The app does its job, but it has the potential to be better. For some reason, if I open the app while listening to music, it automatically pauses the music. Why? Unless the app is gonna sing me my balance I don’t get why it interferes with a music app. You can’t schedule more than two payments in a week, and that includes payments made outside the app, which makes no sense to me. I should be able to schedule as many payments as my balance can afford. Last but not least, I should be able to redeem the gift cards in the app… but no, you have to wait for an email, and then add the card to your wallet and ensure it’s used before 90 days. Needs work. ### 3/5 — Update broke my App *2025-11-01, version 2.13.0* I was able to use the app prior to an update on 10/25 but now I can log in but when I click on make a payment it logs me out with an Oops error. I’ve reset my phone and it’s still happening. Please fix. ### 3/5 — Don’t waste your time! *2025-10-28, version 2.13.0* Frustrating log in process; you can’t see your password to verify if your fat fingers mis-typed. No notice by email or text that a statement is available; your first notice will be a “Late Payment” notice with associated “late fee.” ### 3/5 — Website *2025-08-23, version 2.12.0* You’re site is poorly designed it doesn’t respond well to most everything. I would recommend you check out a new designer to see if it can even be fixed. ### 2/5 — Finicky and on a progressive downturn. *2025-07-25, version 2.11.0* After the revamp it’s very challenging to view available credit, and now it’s not possible at all. Clicking the link does nothing and there’s no way to report it. Extremely irritating. ### 2/5 — Can’t pay *2025-05-10, version 2.11.0* I’m trying to make payments and keep getting an error saying something went wrong and to try again later ### 2/5 — Its less than Mid. *2025-05-02, version 2.11.0* Don’t get me wrong, the customer service is good, but the app is not. It’s not very “modernized” if thats the correct word; Its fairly clunky and un-polished. I’m sure it’s on set to become a better app experience, but as of now it isn’t. Please also be aware of bank information you put into this app for the auto payment, as it will draw funds out of “un-verified” accounts and then block your payments and reset your balance back to what it was. I wish it would have told me the routing info doesn’t exist instead of just letting “money” from “no-where” bring my payments down. Just be careful, the app isn’t polished. ### 3/5 — Apple Wallet??? *2025-04-02, version 2.11.0* Got an email that said I could add my MilitaryStar card to my Apple wallet. Clicked on the link in the email and it sent me to the app. Can’t find anywhere on the app where it allows me to add the card to the Apple wallet. What gives? ### 2/5 — Could be better *2024-11-14, version 2.11.0* App is cool. It’s convenient but what would make this app SOOOO much better is the ability to use a debit card to make payments. ### 3/5 — Many flaws *2024-11-07* The app does its job, but it has the potential to be better. For some reason, if I open the app while listening to music, it automatically pauses the music. Why? Unless the app is gonna sing me my balance I don’t get why it interferes with a music app. You can’t schedule more than two payments in a week, and that includes payments made outside the app, which makes no sense to me. I should be able to schedule as many payments as my balance can afford. Last but not least, I should be able to redeem the gift cards in the app… but no, you have to wait for an email, and then add the card to your wallet and ensure it’s used before 90 days. Needs work. ### 1/5 — Adding to Apple Pay *2024-10-28, version 2.11.0* Adding to Apple Pay isn’t working yet. There is no function switch in the app. ### 3/5 — Addition of accumulated gift cards maybe? *2024-10-01, version 2.11.0* I saw somebody else mention it and I was going to as well at some point. If the developers could put in a extra section on the rewards tab for accumulated gift cards, I think that would be an excellent addition to the app. as well as an opting out slide for limiting the spam in emails with irrelevant notifications, and unwarranted/unasked for advertising - but I suppose if it’s in the terms and conditions…theeeen…. Chill out with all the emails. People only wanna know when they actually benefit. ### 1/5 — Can’t find the emails for my $20/$80 rewards program points *2024-09-12, version 2.10.0* I have spent the last hour trying to find the emails for the $80 in rewards they owe me, I can’t find it to open it to find this so-called barcode. How hard is it to put a button that says redeem rewards on your app to make it simple? Very disappointed in the administrators who have set up this app in such a inefficient manner. ### 2/5 — Downgrade *2024-09-11, version 2.10.0* Why would you remove the button to pay balance? ### 1/5 — Do not get the card! *2024-07-18, version 2.10.0* I’ve been locked out of my account for months. Everytime I call to get told my account is locked and that I need to make a payment which I tried to do. The account never got unlocked and I could not make my payments. I ended up EASing and I called to continue to try pay and get my account unlocked. Now to as well updat my address. I kept getting told there was nothing they could do till I made a payment. which I was trying to do. Now they sent my account to collections. Do not recommend! ### 1/5 — Horrendous point system *2024-04-09, version 2.10.0* I have about 10,000 points and I filtered all emails and received no notification on how to use my points. I don’t know why there isn’t an in-app option to use my points. I’ve reach out to military star to get this fixed and I have received no response. ### 1/5 — Retired Army *2024-02-24, version 2.10.0* Worst customer service in the world. They short you on the Star card points and when you bring it to they’re attention they ignore you. Terrible customer service. ### 1/5 — App or account issues *2024-02-16, version 2.10.0* I have had to call the number at least three times because it says I cannot log on and it does not recognize me. Each time they say I needed to register for the first time. ### 1/5 — Horrible app *2024-02-09, version 2.10.0* Can’t log in, won’t allow me to paste my password. Update immediately. ## Most critical reviews (10 lowest-rated) ### 1/5 — Idea is there *2026-02-11, version 2.13.1* Password function is the worst. Specially if you maximize the limits and have to deal with “account is temporary locked due to security reason” due to password function being glitched. ### 1/5 — Incompatible with PW managers *2026-02-05, version 2.13.1* Password managers do not function on this app. User’s are also unable paste passwords that have been copied from a password manager. There is no option to view the password after it’s been entered into the text field AND, if the user switches to another app to confirm the entered password is correct, all previously entered text is erased. Those aren’t security features, those are design flaws. This app is garbage! :) I’ll stick to the web UI, thanks. Maybe stop using cheap over seas labor and AI for your coding needs. Just say’n… ### 1/5 — Constant Crashing *2025-12-05, version 2.13.0* The app is currently crashing as soon as I log in. Trying to update my settings and every time I press my profile the app crashes. ### 1/5 — Cashback *2025-10-09, version 2.12.0* It often feels as though the cashback system is designed in a way that makes it easy to miss out on rewards. Since the cashback notifications are only sent by email, it’s very easy to overlook them and lose your earnings. Because of this, I’ve decided to prioritize using other credit cards that offer more transparent and reliable cashback programs. ### 1/5 — App no longer works *2025-01-29, version 2.11.0* Can’t even log in the app. ### 1/5 — Really Screwed Up *2025-01-16, version 2.11.0* Forgets your password, so you change it, then gives you an “Oops!” and won’t let let log in with the new password and keeps telling you to try again later. Just not worth the hassle. Use other cards; this one’s a mess. ### 1/5 — Needs ALOT of work *2025-01-03, version 2.11.0* Hey team let me tell you something, this app is a goat rope. The interface is about as user-friendly as a 1970s typewriter—it’s a fight just to type in the exact amount you want to pay. The overall appearance? Looks like it was designed during a mandatory fun day with zero oversight. And yet, every PX across the country has a booth pushing this card like it’s the second coming of the GI Bill. Hate to break it to you, but the presentation ain’t cutting it. The developers of this app need to take a hard look at USAA or AMEX apps. Those folks understand what a functional and modern app should look like. This one? It gets the job done, but barely. Nothing more, nothing less. I’ve had this app for four years now, and let me tell you—there’s been zero improvement. Zero. If this app were a piece of gear, I’d leave it in the arms room and forget about it. Get it together and make this thing look like it belongs in 2025, not the turn of the century. ### 1/5 — Love the Card, Hate the App *2024-11-10, version 2.11.0* I’ve had this card since 2013, love it and i appreciate the new updated card design, but the app needs work. It’s simple and straight to the point but seems like the app is outdated and should take on the design and functionality of most major credit card companies. Hoping for a new and improved app to match the new card! ### 1/5 — Apple Wallet *2024-11-01, version 2.11.0* Cannot add card to my Apple wallet. ### 1/5 — Problems from the beginning *2024-10-29, version 2.11.0* Won’t take my login. Used the “forgot user” feature. Same user name. It logged me in, but only to apply for the card. Then the close button wouldn’t close. Frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — About time! *2023-08-24, version 2.8.1* Now can I really view and manage automatic payments? Let’s see! ### 5/5 — Concern user *2021-10-07, version 2.1.0* This is a fantastic App it’s time to update it to the current IOS and Android versions ### 5/5 — For the troops *2021-07-21, version 2.1.0* Thanks so much for proving this useful tool. It really same me time. So far it has and is a great benefit for me. ### 5/5 — Face ID still does NOT work *2019-02-22, version 1.7.1* Face ID needs to work!!!! Sent several messages, called - no one seems to actually care Just updated -ALERT failed to connect back end services. What’s the point if this useless app & developers NEVER respond. UPDATE deleted app and reinstalled- Face ID working now !!!👍👍 ### 5/5 — Outstanding app! *2019-02-21, version 1.5.5* This app far surpassed my expectations with the ability to quickly sign in with my fingerprint, check my balance and pay my bill, all within a responsive and intuitive design. Great work AAFES! ### 5/5 — Works great! *2019-02-04, version 1.5.5* Love being able to access my account thru this app! Kudos to the Exchange for bringing this valuable tool to the invaluable customers they serve! ### 5/5 — Excellent app *2018-12-14, version 1.5.3* Within a minute of downloading this app I was able to access my account, pay bills, and check on a number of other account information. Simple, easy to use and necessary for mobile banking. ### 5/5 — Overall Good *2018-12-11, version 1.5.3* It makes my financial management way more convenient. However, the Touch ID login option does not work properly. Please check on that and fix it, then I will update my review after the latest updated version. Thank you. ### 5/5 — Fantastic! *2018-12-02, version 1.5.3* Like many others, I have been waiting for such an app. Works like a charm thus far. Thank you for making it easy to use and bringing the info to us via app! ### 5/5 — Finally *2018-12-02, version 1.5.3* Simple, straightforward and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*