# Milkbasket: Grocery Delivery — user reviews > 72 indexed App Store user reviews of Milkbasket by Aaidea Solutions Private Limited, rated 4.50/5 from 266 ratings. - Source: https://appshunter.io/ios/app/milkbasket-grocery-delivery/id1088165798/reviews - App overview in markdown: https://appshunter.io/ios/app/milkbasket-grocery-delivery/id1088165798.md - Rating breakdown: 5★ 215 · 4★ 17 · 3★ 6 · 2★ 8 · 1★ 20 ## Newest reviews (20 of 72) ### 1/5 — If tenant shifts another tenant cannot use the same address. *2025-12-23* Worst customer service and app experience. One of my order got delivered to my old location as while changing address the app didn’t allow me to change address citing someone else is using that address and still order got placed. Reached out to customer care they are saying we can’t help. They even didn’t share the delivery person’s number citing they don’t save their number. Now tell me if the delivery person takes the order then how will these people track. They are not issuing refund and asking me to call the old tenant and ask him to change address in app. How would I have the contact number of the old tenant and why should I reach out if there is a glitch in their application. First time I have seen application like this and customer service which is useless. They close the ticket without resolving and just say sorry. **Developer response:** Hi, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this. ### 2/5 — SCAM - Misleading offers *2025-12-02* I am writing this review after experiencing the same deceptive pattern five times in the last month. Milkbasket's practice of luring customers with "free products" and "low-cost offers" is nothing short of a systematic bait-and-switch scam. Here is what consistently happens: 1. Attractive offers and "free items" are prominently displayed. 2. You build your cart to meet their minimum value requirement to avail these offers. 3. You place the order. 4. The next day, the key offer or free item is cancelled, marked "out of stock," with a casual "we didn't charge you for this." This is not poor inventory management. This is a deliberate strategy. They get you to commit to an order with the bait of an offer, then withdraw the offer after you've locked in. They still fulfill the rest of your (now non-discounted) cart, having secured the sale under false pretenses. It is a pathetic, frustrating, and consumer-unfriendly practice that wastes customers' time and trust. After five identical experiences, I can no longer attribute this to coincidence. Final Warning: If you are considering Milkbasket for their advertised deals, be prepared to not receive them. You will likely pay full price for your regular items while the promised incentive magically vanishes after you order. **Developer response:** Hi Raviteja, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this. ### 1/5 — Unable to login *2025-11-22, version 7.4.0* login showing CORS error. Can you fix it? There is no way to reach any customer care either. I have active subscription ### 1/5 — App stopped working outside india *2025-11-09, version 7.4.0* You idiots if you have stopped the app excessively outside india its your big mistake many NRIs cannot order groceries for parents. Shame on app and shame on you ### 1/5 — OTP NOT coming *2025-11-08, version 7.4.0* Latest update is causing so many issues. I am not able to add any thing . Not able to login . ### 1/5 — Cannot login *2025-11-04, version 7.4.0* Cannot login, otp is not triggering even after requesting it ### 1/5 — App quality degrading *2025-10-31, version 7.4.0* Keeps logging out and hangs now more than ever before ### 2/5 — OFFERS *2025-09-28, version 7.3.0* I have been shopping for quiet sometime but haven’t been receiving any offers on my app why is that so where as rest everyone has been getting them ### 1/5 — Pathetic service *2025-08-14* Milk basket is company is having such a pathetic service. On the very first day after downloading the app there team called me a promotional call mentioning i will get 500rs cash back if i do the topup of 1500 immediately on call. I did the topup however the cashback was not credited. They asked me to wait for 24hrs I did wait, still not topup was done from milk basket team. Today its been more than 10 days and there is no cashback given nor any follow up from there team nothing. Also i got incomplete order on the first day of delivery. There are so many issues with the team and management there customer care people just apologies and escalate the matter and there is no revert received. I am chatting with CC team from past 1 hr and again they are asking me to wait for 24hrs. And i am very sure here also they will revert me the same. So i request all not to use there services as they are extremely pathetic and non useful **Developer response:** Hi Nehal, we sincerely apologize for the inconvenience caused to you. We request you to write to us at hello@milkbasket.com along with your registered contact details so that we can look into this and connect with you. ### 1/5 — poor maintenance *2025-07-03, version 7.1.0* they dont refund even if order not delivered…. customers do not have an option to revoke the previous issues once after 24 hours. we cannot chat with the customer care always in the queue …worst app i have ever seen ### 1/5 — Products recklessly delivered on the floor *2025-06-28* This is the only app that throws products on the floor in the name is silent delivery. Rest other apps silently place products inside the delivery bag hung to the door. Past one month I have been daily raising issues in chat and email to place products inside the bag. But they don’t. Milkbasket, do u hv minimum common sense? How many times shud we tell u to place products inside the bag? It’s attracting residents and we r being fined for it. Seriously for the last one month it’s been such a hassle reminding Milkbasket about placing products inside the bag. No use at all. Wats hr policy with respect to delivering products inside the bag? Do u hv one ? It’s better to cancel membership and get a refund of the charges rather than dealing with this adamant app. Wats the process to cancel and get a refund ? **Developer response:** Hi Govindh, we apologize we couldn't get deliver the order as per your preference. Kindly share the registered contact number at hello@milkbasket.com so that we can take this up from our end. ### 1/5 — Customer Support not responding *2025-06-25, version 7.0.27* I haven’t received resolution from support about order not received ### 1/5 — delivery is very poor *2025-06-15, version 7.0.27* in the app auto activating membership after order money is deducted but not sure they will deliver or not in customer support not responding. ### 1/5 — Worst customer service & Looting money with glitches *2025-06-14* 1. No referral bonus was provided and keep saying please give us 24hrs to resolve the issue. Milkbasket team took 2 weeks and no response from them till now. 2. Order was not delivered and amount was deducted from the account, when contacted customer service they mentioned saying that i have to contact them the same day . Here comes the issue, to complain regarding the issue their app mentions as “please wait if the issue mentioned as pending.” Then at night I tried contacting them via chat as they don’t have customer call support, the wait line is 433 . Next day when I contacted customer care via chat, agent said that the order was delivered, but in the app itself it mentioned the order was not delivered and cancelled due to unavailability. How come your delivery service team mentioned you that order was delivered? 3. To resolve one issue they take forever and no resolution 4. If you contact the customer team forget it, Their response or wait time is never ending. 5. They keep saying that their chat windows are open till the issue is resolved, without solving the issues. 6.Totally unacceptable and worthless app **Developer response:** Hi, we’re sorry to hear about your experience with our support. Kindly share the registered contact number at hello@milkbasket.com so that we could assist you. ### 1/5 — App crashes immediately after opening starting June 6th *2025-06-06, version 7.0.26* App crashes instantly on iOS 15.x (including 15.8.3) as of Today- June 6. Tried on multiple devices—same issue. Please fix it! Worst part is there’s no web version, so we’re completely locked out without the app. With all this, the tech support of Milk Basket are in Ice age with no understanding of the business/ app ### 3/5 — Rigid Rules of the company *2025-06-06, version 7.0.26* Had been a customer in the past Declined due to Rigid Rules of the organisation ### 1/5 — Application not working outside India *2025-03-22, version 7.0.20* I have been ordering food items for my parents in india but with the recent upgrade I am not even able to login to the app which has made this application completely useless for me as my parents cannot order items and I do not have access to the app anymore. What a useless upgrade. ### 3/5 — Functionality of app is very disappointing and poor support services *2025-01-23* Let of issues and problem in app from last 6 months. Very disappointing experience with MilkBasket technical support to get timely resolutions. Lot of wasting time to do follow up with support team, most unsatisfactory customer satisfaction services. Deliveries are regular but delivery team is really nonsense..no proper training to them, beg system is one of the most poorest initiate of MilkBasket management which is not seriously follows up by delivery person itself. Many times sent complaint mails. Only false assurances for best services but failed. Overall very disappointed with poor workmanship and non-responsive attitude of tech/support team. **Developer response:** Hi Jindal, we apologize for the inconvenience caused. Kindly share a brief summary of your concern along with the registered contact number at hello@milkbasket.com so that we could assist you. ### 1/5 — Problems with the latest version *2024-08-27* The latest version of the app gets stuck all the time. Magically, it will ask me to login every 2-3 days. Screen goes blank, add to cart won’t work. It is almost every other day that I have to uninstall and reinstall the app now. It used to work so smooth in the past. It seems like they have hired a new engineering team and mostly interns are building the app now. It crashes, does not open, goes blank, search results are not appropriate. Everything has gone for a toss and seems like nobody is even bothered to fix it. With every app update, the situation is only getting worse. Will have to move to a different app soon. **Developer response:** Hi Rohini, we regret for the inconvenience you faced while using our application. Please help us with your registered contact number, app version along with the error you are facing at hello@milkbasket.com for us to look into this issue. ### 1/5 — PATHETIC EXP.: NO RESOLVE FOR A MONTH NOW. *2024-06-07* The Customer Care service is very disappointing. I have been facing an issue with the app for more than a month now and inspite of repeated attempts to get it resolved the technical team is not able to resolve it. The CC executives keep calling/mailing with useless updates in this regard. Inspite of numerous requests for a call back from someone TECHNICAL WHO HANDLES THE APP and a recent escalation to the grievance officer, I am still struggling with the technical glitch on a daily basis. Only thing that they seem to suggest is to restart the phone, reinstall the app or any other problem with my device. FYI, the app is installed on 3 devices in my household and has been reinstalled nth times. I am not sure what are they trying to solve by blaming the customer & devices. Just getting more and more frustrated and ready to migrate to another app for my daily needs. **Developer response:** Hi, we apologize for the inconvenience caused. Kindly write to us at hello@milkbasket.com with the registered contact number so that we could assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — ⭐️ 1 Star — Hidden charges and poor customer handling *2026-08-19* I had a milk subscription with MilkBasket and used it purely as a subscription service. Once the subscription was set up, I had no reason to regularly open the app and check notifications. MilkBasket apparently introduced a ₹15/cart “small cart fee” and says they notified customers through an in-app notification, starting the charges just two days later. I was never given a meaningful opportunity to understand or opt out of this new charge. The bigger issue is their customer service. After noticing the charges, I contacted them expecting the incorrectly/poorly communicated charges to be reversed or at least credited back to my wallet. They simply refused to refund or provide any wallet credit. This is not how a subscription business should treat its customers. If you’re changing the pricing structure for an existing subscription, especially by adding a daily fee, customers deserve clear, prominent communication and a reasonable transition period, not a notification buried in an app that customers don’t need to open every day. I was a paying, subscribed customer. Charging ₹15 every day and then refusing any adjustment when the change wasn’t reasonably communicated is extremely disappointing. MilkBasket should seriously reconsider both this pricing practice and how it handles existing subscribers. ### 1/5 — Bad app *2026-07-20* Very disappointing experience with Milkbasket. This is not the first time I’ve received products with inadequate quantity. I recently ordered a pack of 5 bananas, but received fewer while still being charged the full amount. I’ve also noticed that the weight of fruits and vegetables is often less than what I paid for. Even after sharing photos as proof, customer support takes an unreasonably long time to respond, and in many cases no refund is provided at all. Repeated issues with missing quantity, incorrect weights, delayed support, and inconsistent refunds have made the service unreliable. Customers should receive exactly what they pay for. Until Milkbasket improves its quality checks and customer service, I cannot recommend using this app. **Developer response:** Hi, we are here to help. Kindly write to us at hello@milkbasket.com with a brief summary of your concern with the registered contact number so that we could assist you. ### 1/5 — Pathetic service and portal. *2026-05-12, version 8.0.9* It’s been 3 days I have been not received any order which is monthly subscribed. First of all they don’t have any customer service number where you can call and understand the issues or complain about the problem…we have paid yearly subscription. But MB team has no solution and don’t even bother to resolve issues or respond by call. Pathetic customer support team Service. ### 1/5 — worst service *2026-05-07, version 8.0.9* No response from customer support, money was deducted worst service ### 1/5 — Scamming app, trying to loot investor money *2026-04-17* I signed up for the MilkBasket app after a sales executive visited my home, promising enticing offers like free sugar. Unfortunately, the sugar never arrived, either due to an executive’s error or an app glitch. Despite raising the issue with their senior team, I received no resolution. This was just the start. The app regularly shows offers, yet most items—like butter or cheese—are never actually available. The only offer I could consistently use was for eggs, but even then, they’d cancel the offer last minute. They’d still deliver the rest of my order, though, making it feel like a bait-and-switch tactic to keep customer spending. To add to that, they ran an offer on ginger, claiming they’d deliver one kilogram, but I only received 200 grams—another misleading offer. Overall, these patterns feel like a tactic to lure customers and investors without delivering on promises. To top it off, their prices are higher than other platforms. In short, I suggest avoiding MilkBasket entirely and opting for Zepto, Blinkit, or Zomato for a more honest and reliable experience. **Developer response:** Hi, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction. ### 1/5 — This company won’t survive long *2026-02-25* It was good for initial few months. But now it has become daily frustration instead of convenience. Their own supply chain people are ruining it and management doesn’t have a clue. They are just burning the investor’s money as long as it lasts. Their delivery people are scamming customers in the name of silent delivery. They are putting the ordered products at the door, taking pictures as proof and then taking back the valuable products with them. When raised issue, they come to your doorstep show you the pictures that they delivered and forcing to revoke the issue raised in the app. If you deny, they are shouting and creating scene. This has become daily morning ritual. Most of the people on society stopped using it. Not worth. Eating up peace of life. **Developer response:** Hi, we're sorry to learn about the experience. Please help us with your registered contact details at hello@milkbasket.com so that we can look into this for you. ### 1/5 — WORST APP EVER *2026-01-28* This is one of the most frustrating grocery apps I’ve ever used. MilkBasket constantly shows attractive offers and discounts, but they do not honor them at all. On one of my phones, I was clearly shown an offer of ₹ 30 off on milk for 7 days — not applied. I didn’t received 30 off on the other 6 days only day 1. Similar fake offers were shown multiple times, but none were actually given. Delivery is another major issue. If you order vegetables or groceries today, there is no guarantee they will deliver it the next day. Orders are frequently skipped with irrelevant and unacceptable reasons. This has not happened once or twice — it has happened to me more than 10–20 times. Customer support is extremely poor. They do not have a direct phone number. They say they will “arrange a call,” but despite requesting calls 4–5 times for different issues, only two calls ever happened, and even then, the same problems continued. Every complaint gets the same scripted response: “We will try our best” — but nothing ever improves. False offers, unreliable delivery, no proper customer support, and repeated issues without resolution. I would not recommend this app to anyone unless they seriously improve their service and stop misleading customers. **Developer response:** Hi Kashish, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction. ### 1/5 — App doesn’t work! *2026-01-26, version 8.0.2* I have installed the app and its not working. Without a phone number, there is no content in the app. If I signup, I am not getting OTP. What a waste of time with this app. Please stay away. ### 1/5 — Worst delivery ever *2025-12-30, version 8.0.1* I was delivered the leaking milk packets three times in a week even after escalating with support there was no response don’t waste your money in this app ### 1/5 — Horrible customer service *2025-12-28, version 8.0.1* Worst csr I have ever experienced in my life ! They don’t care resolution ! ## Most praised reviews (10 highest-rated) ### 5/5 — Prompt delivery *2024-05-22, version 6.0.2* Whatever the problems comes in They resolve Immediately ### 5/5 — Everything you need before 7 am 😊 *2023-07-29, version 5.0.6* Milkbasket really knows how to make life easy!! You can shop till 11:59 pm and everything will be delivered on or before 7 am, heavy rain - no problem, forgot sugar - no problem, came back home late no energy - no problem They can handle all our basic needs Thank you. ### 5/5 — All items *2023-06-25, version 5.0.5* Keep it up and get success 👍 ### 5/5 — Review *2023-01-29* 1 Delivery service very good . 2.Food items are very nice 3prices at par Return of goods very fast and very happy about it ### 5/5 — Amazing experience *2023-01-20* I used other Apps in the past only to be disappointed with each of those apps for one or the other reason. So, switched to the traditional way to have complete assurity and transparency. I wasn't very hopeful when this app was introduced to me. Now after the initial experience for the last 3 weeks or so, my preferred place to go for any purchases is Milk basket. It's even groceries, general goods, other daily use items etc. The prices are definitely the cheapest across the range even when compared to other popular stores in the vicinity. The quality is good. Timelines of delivery are extremely pleasing. There is no need to check out which means that you keep adding things to basket as you remember and all the items will be delivered by next morning around 6 am. Absolutely amazing experience. Thank you Milkbasket. **Developer response:** Hi Kandula, we are delighted to receive your valuable feedback and express our deep gratitude for your heartfelt appreciation. We strive to provide you with no more than the best of our products and services. ### 5/5 — Fast delivery and safe *2023-01-18, version 5.0.1* Nice app and good services in Ahmedabad I like the App ### 5/5 — You are the best! *2023-01-17, version 5.0.1* What a pleasure to receive a thanku letter from you, Mr Yatish. You know i so wanted to know more about the people who founded Milk Basket 😁😁...and well this just explains how thankful i am to your company and the service you provide. You are just amazing and thank you for thinking through our problems and giving us a solution that makes our lives easier and better 😊😊 ### 5/5 — Outstanding on time delivery and good range of products *2023-01-14* I was a loyal bbdaily customer until they started to mess up deliveries and switched to Milkbasket on recommendation of a friend. There’s been no looking back since. Greatly appreciate the reliable service, with deliveries early in the morning. Of late quality of vegetables including leafy greens has been good and it’s nice to see this efforts in continuous improvement Only feedback I would have is to probably reduce the dependence on plastic packaging and allow customers a choice to have a delivery without the blue plastic bags and put directly into a bag we leave at our door. **Developer response:** Hi, thank you for your kind words. We appreciate your concern about our redesigned packaging. We have a recycling program in place. By selecting Recycle Bags on the App, you can submit a request, and we will gather it. We also have forwarded your feedback to the concerned team. ### 5/5 — Amazing! *2023-01-14* This is the first app I have been convinced to write a review about and that says it all. Milkbasket has such a seamless interface and it is so incredibly convenient and we have been thoroughly spoiled. Beyond the app, the team behind the screen is tirelessly working towards making our mornings smooth with everyday deliveries without fail, irrespective of the weather, pandemic, or any other difficult circumstances! Kudos to the whole team and a big big thank you! **Developer response:** Hi Nityae, thank you for making our day with such encouraging feedback. This helps us to become better everyday and continue our efforts to serve our customers the best. ### 5/5 — Convincing standards *2022-07-15* I am not kinda of person who easily impressed by any product, frankly I am hypercritic I start to use Milkbasket to avail my credit card offer, gradually Milkbasket ordering become my regular affair, In this 6 month they missed delivery time only once and refund process take just like that, offers are also cool comparatively, really convenient and economical than even buying in the shop directly. Congrats for your constant effort and standard service, keep it up --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*