# MILKRUN — user reviews > 555 indexed App Store user reviews of MILKRUN by Woolworths Group Limited, rated 3.40/5 from 11 ratings. - Source: https://appshunter.io/ios/app/milkrun/id1595511993/reviews - App overview in markdown: https://appshunter.io/ios/app/milkrun/id1595511993.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 3 ## What do users think of MILKRUN? Overall sentiment: positive **Pros** - 🚀 Quick and efficient delivery - 👍 Convenient for busy people - 👍 Easy to use app - 💰 Affordable delivery fees - 🏆 Excellent customer service - 🔗 Integrates with rewards program **Cons** - 🐛 Missing items in orders - 🕰️ Inconsistent delivery times - 💰 Slightly higher prices than in-store - 🤖 Limited customer support options - 🔍 Difficulty finding/substituting items **Commonly reported bugs** - App crashes or freezes - Delivery address issues - Rewards points not credited **Most requested features** - Ability to choose substitutions - Expand product selection - Improve delivery tracking - Add more customer support channels ## Newest reviews (15 of 555) ### 3/5 — Could be better *2026-08-09, version 2.6.1* My MILKRUN always has a lot of stuff out of stock plus the delivery fee is just too much ### 2/5 — Tracking is really poor *2026-08-04, version 2.6.1* The in-app delivery tracking has suddenly become really poor. I’m getting notifications that my delivery is about to arrive, when the map is showing the driver is streets away. It used to be great. ### 3/5 — Live tracking *2026-06-29, version 2.5.9* This is truly a great app but what puts me off every time is the horrible live tracking. You’ll never know how close your driver is because the car on the map will keep rotating in certain spots for a good 5 minutes… Other than that, everything is perfect… ### 1/5 — Stock Inaccuracy *2026-06-10, version 2.5.8* The stock on hand is never accurate, the amount of times I've ordered only to receive a small portion of my order is so annoying because why am I paying a delivery fee for 2 items, the communication is atrocious and the service is on the bottom. What's worse is the local Woolworths the order comes from is usually over stocked with the item they claim is out of stock. Bad for business ### 1/5 — Sad *2026-06-10, version 2.5.4* Unable to use app anymore as it can’t update on my phone ### 3/5 — SCAMMERS *2026-06-06, version 2.5.8* driver dropped order off at wrong house, claimed to have called me and handed it to me when I heard and received nothing and MILKRUN not interested in resolving issue - been on hold for half an hour. Guess this single mum is out $150 and my toddler will miss out. Not cool. ### 3/5 — Notifications on IOS devices doesn’t work *2026-06-05, version 2.5.8* Across the last few purchases on different devices, and app up to date, notifications no longer occur ### 1/5 — A shambles *2026-06-03, version 2.5.8* Not only did they screw up my order, miss items and only start packing a whole 90 minutes after I placed my order, they then routed my driver through multiple deliveries before delivering my food even later. Pure kiwi ingenuity! ### 1/5 — Wrong Delivery Drop off *2026-06-02, version 2.5.8* Almost $300 grocery order delivered to the wrong address. Spent over an hour locating it ourselves. Groceries were left outside in the rain, including over $50 of raw chicken that had been unrefrigerated for an unknown period. After contacting customer service, management’s final resolution was a $30 voucher. Disappointing outcome for what was a significant delivery error. ### 1/5 — Worst Delivery App *2026-06-01* 100% a way for delivery person to never show up or ring and no refunds. Do not use. AVOID. This app has no customer service. **Developer response:** Hey, we're really sorry about this experience. That doesn't sound like the MILKRUN magic we pride ourselves on. Our customer service team is absolutely here to help you if you run into delivery issues. They'll be able to look into your order and investigate the driver and store, as well as organize a refund for you. Please reach out via the in-app chat, help@milkrun.com, or by ringing 1300 092 577 so we can get to the bottom of this for you immediately! ### 2/5 — Not impressed *2026-05-31, version 2.5.7* I downloaded the app, used it once & was not impressed. I use my iPad for everything due to the larger screen but the app is designed for a ph so it’s useless on the iPad as it’s too small, it’s ph size not iPad size. The website runs slow & easily gets overwhelmed when something needs to be changed like an address. Delivery drivers only get part of the address, as in the street number but not the unit number, why? I provide the entire address. Can someone please explain why it costs so much more at Milkrun? It’s run/owned by Woolworths, it comes from the nearest Woolworths store, it’s in Woolworths bags & picked by Woolworths staff yet everything costs more than buying directly from Woolworths. How can Milkrun be out of stock of something that is in stock at my local store, the same store the items come from? Woolworths if you are reading this then get your act together & provide a better Milkrun app & website! ### 3/5 — “So long and thanks …” I’ve been cut off 😔 *2026-05-23, version 2.5.4* I have an older iPhone, and I can’t update app. When I go to MILKRUN either online or via my app I’m told “update now”. So I try to and it takes me to app which says “open”I click “open” and it returns to “update app”—- it’s an endless damn IT loop. Bewdy. I presume my phone is too old, but I don’t want a new phone just yet as I’m on a low fixed income. Every other important app enables me to update. (“Built in obsolescence” ; the big capitalism con, making the uber-rich and their shareholders, even wealthier.) I was a fairly regular customer and have recommended MILKRUN to friends who use it. on a low fixed income, but I am no longer welcome. ### 1/5 — Stay away *2026-05-18, version 2.5.7* Worst app I’ve ever used. Delivery never arrived on the phone for 40 minutes to the “customer service” they can’t get hold of the delivery driver. 1.5 hours later. Guess the kids won’t have their school lunches tomorrow. Never again. ### 2/5 — Why all the push ads? *2026-05-18, version 2.5.7* I like the service but will need to delete the app because I keep getting push notification promos of food even with all preferences off. It’s not useful, it’s annoying and badly targeted. ### 1/5 — Doesn’t work on old phones anymore *2026-05-14, version 2.5.4* I have an old iPhone. The app is asking me to upgrade the app but I can’t because it needs a higher IOS version and Apple no longer does IOS upgrades for my phone version. So I can no longer use MILKRUN. Not happy. Sorry not spending money on a new phone to use upgraded apps every now and again. Crazy. Bye MILKRUN ## Most critical reviews (10 lowest-rated) ### 1/5 — Fake promotion *2026-08-17, version 2.6.1* Registered as new customers and can’t find the promotion, asked agent and get no useful answers, 草台班子 app. ### 1/5 — Scammers *2026-08-04, version 2.6.1* I am extremely disappointed with MilkRun. I was charged twice for a single order, and the only explanation I received was that the first charge was a “temporary authorisation” and the second was the actual payment. This is the first time I have encountered a business charging customers this way, and there was no clear warning before the payment was processed. From a customer’s perspective, it simply looks like you’ve taken the money twice. What makes this even worse is that I still haven’t received my money back. It’s unacceptable to hold a customer’s funds without making the process transparent or resolving the issue promptly. Instead of acknowledging how concerning this is, customer service gave me what felt like a scripted explanation rather than addressing the actual issue. Your payment process lacks transparency, and the way this was handled has been incredibly frustrating and disappointing. ### 1/5 — Always missing items *2026-08-03, version 2.6.1* The staff can’t put together simple lists. I ordered 5 items including milk and they missed 2. I got 3 items and no milk. The drivers don’t check. I mean it is absolutely ridiculous. Deleting the app. Useless! ### 1/5 — Failing in accessibility *2026-08-01, version 2.6.0* When you set pin on delivery, meet at door, and literally cannot walk up a flight of stairs due to disability...and the driver can somehow still deliver up a flight of stairs to no human and go on with their day - that means there is something VERY wrong with this app. I don't know how DoorDash drivers get this right 95% of the time - yet your drivers are the reverse. I have had multiple issues with this aspect of your service over the years, and I was blamed for getting it wrong whenever I didn't use pin on delivery. Yes. Called to let them know and a $15 off my next order was the only thing offered. No team leader available to offer to help fix the problem going forward. A vague they will "log the problem" with no reference or ticket number provided. Yeah nah. $15 off another order that doesn't make it to my door in an accessible way? Not worth a thing to me. Make your service accessible, prove it, and you might get me back as a customer. Seriously mate. Do better. ### 1/5 — Get with the times *2026-07-25, version 2.6.0* Woeful. Items always out of stock, such limited selection. Honestly, why don’t you let users manually choose other stores? The store is automatically set to one that doesn’t have anything! How long does it take to update your inventory to actually match the store inventory?cant tell you the amount of times I’ve rolled my eyes not being able to get anything I want on the milkrun app. May as well just go to the store myself, honestly get with the times. ### 1/5 — Sad *2026-07-07, version 2.5.4* Unable to use app anymore as it can’t update on my phone I have an iPhone 8 and it won’t take the update 😖 ### 1/5 — Worst delivery service I’ve used *2026-07-01, version 2.5.9* Had a driver cancel on me when I was literally waiting outside a minute after he messaged me. I guess he left because I wasn’t outside the minute he arrived (about 10 minites before the estimated delivery time). I guess the drivers just dont care since they dont get rated. I’ve gone back to using uber since theyve never failed to deliver for me ### 1/5 — Unable to place order *2026-06-30, version 2.5.9* Payment failed due to name and address not match the bank card. I have double checked they are match. Unable to order anything through this APP ### 1/5 — Definitely wouldn’t recommend this app!! *2026-06-27, version 2.5.9* If I could give no stars, I would. I had just created an account with them & they blocked me straight away. I wasn’t able to make my first order until 24hrs from making my attempt & then I went to make a second order and the same situation happened. I used the customer service app MULTIPLE times to ask why? And what had happened? & MULTIPLE times they left me with no response for hours, even days. They never followed up even after my request, I really would not recommend this app!! Customer service won’t help, once the APP itself blocks you, the team can’t do anything to help. It’s AI generated! ### 1/5 — Secretely charge extra for items *2026-06-22, version 2.5.9* milk run now does the evil practice of secretely charging extra to customers for items. effectively making delivery cost AT LEAST $10. ## Most praised reviews (10 highest-rated) ### 5/5 — So convenient *2026-08-18, version 2.6.1* I use MILKRUN all the time. Super easy to do a quick meal order or fruit/veg/milk run and get it delivered within 30 minutes. Great specials ($1 chocolate anyone?) and prices are in line with the local Woolies prices - can’t go wrong! ### 5/5 — Thanks! *2026-07-15, version 2.6.0* Thank you for adding the live activities feature on iOS! Appreciate it ❤️ ### 5/5 — I ❤️ Milkrun *2026-06-23, version 2.5.4* I use Milkrun all the time for groceries and booze. Always fast delivery and fairly priced. I hope they never stop. Jackie ### 5/5 — Fantastic Service :) *2026-05-29, version 2.5.7* Hi - Joined MILKRUN as was unwell and noticed special offers for first time users. Have since used 4 times and have found the service to be amazing. App is great - items came to house fast. Had zero problems - in fact - I love it. Don’t understand the bad reviews for MILKRUN on other review sites. Highly recommend. :) ### 5/5 — Live Activities feature *2026-05-20, version 2.5.7* Great app and use it quite regularly. I would love to see the Milk Run app utilise the iOS ‘Live Activities’ feature so that I can track my order without having to open the app. ### 5/5 — Great *2026-05-01, version 2.5.6* I’ll use MILKRUN over the other apps because woollies staff pick the order and they actually get the right items 👍 ### 5/5 — Updating your App *2026-04-30, version 2.5.4* I cannot up date your app on my phone four attempts no luck ..So I can’t shop with which is such a inconvenience to me ### 5/5 — Best grocery delivery app out there *2026-03-28, version 2.5.4* Use this service regularly and local store pickers are fantastic always get the items I order plus subs are great and amazing that I can now choose my own preferred subs or leave it up to best choice by shopper. Always gets delivered within 30-40mins each time and if there is an issue for any reason updates are amazing plus the the code sent to email if they cannot deliver in promised time for free delivery. Also really enjoying the emails sent after not ordering for some time. Keep up the good work and please market more in ares you offer service as a much better alternative to Woolies delivery now ### 5/5 — Happy with the app .. no issues so far. *2026-03-05, version 2.5.4* Convenient and quick when I can’t pop out to the grocery store. I’ve only had a couple of mishaps and the customer service has been quick to respond and solve my problem. When something isn’t available I just ask not to have a replacement especially when buying meat as we don’t eat pork and that was the substitute given. If there was a feature to state what substitutes not to give such as “Note: No pork OR No shellfish” that would be nice. To be given a substitute to unavailable items would be great or given a second choice maybe? Anyway, I use the app a lot and it’s been great for the family. ### 5/5 — Best delivery App *2026-02-24, version 2.5.3* Great delivery app and always keeping on post before delivered even when you cannot make it or don’t have time to make it to the shop. It’ll add up the price altogether with delivery fee cost rather than charging delivery cost fee before the end of your purchased. I’d recommend it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*