# Milo's Hamburgers — user reviews > 49 indexed App Store user reviews of Milo's Hamburgers by Incentivio, Inc., rated 4.80/5 from 2,266 ratings. - Source: https://appshunter.io/ios/app/milos-hamburgers/id1255742934/reviews - App overview in markdown: https://appshunter.io/ios/app/milos-hamburgers/id1255742934.md - Rating breakdown: 5★ 2,012 · 4★ 137 · 3★ 40 · 2★ 19 · 1★ 58 ## What do users think of Milo's Hamburgers? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Convenient ordering - 💎 Great food quality - 🎉 Awesome rewards program **Cons** - 🐛 App issues and glitches - 🔒 Lack of payment options - ⏱️ Long wait times - 🤔 Unclear loyalty program **Commonly reported bugs** - Order not recorded in the app - Loyalty rewards not applying correctly - Promo codes not working as expected **Most requested features** - Add Apple Pay support - Allow using gift cards in the app - Improve loyalty program and rewards - Make menus available outside of operating hours ## Newest reviews (10 of 49) ### 3/5 — Points missing *2026-03-28, version 2.0.8* Can’t add points after purchase which sucks. ### 4/5 — Apple Pay *2025-11-07, version 2.0.7* Would be better if you could use Apple Pay ### 3/5 — Trash *2025-10-03, version 2.0.7* App is garbage. ### 2/5 — You can't look at the menu if it's past opening hours *2025-03-29, version 2.0.7* "Digital ordering for this location is only available within present day" ok I'm aware you aren't currently open but I did want to look at your menu in anticipation of eating there tomorrow. So often restaurants make it actually difficult to see their menus and I really wonder why they don't realize that's a problem. It's certainly made me less likely to use this app in the future and frankly less likely to eat at my local Milo's tomorrow. ### 3/5 — No gift card options *2025-01-06, version 2.0.7* App is ok, other than the fact that you cannot load gift cards as a payment method! ### 2/5 — It’s average at best *2024-12-14, version 2.0.7* Doesn’t support Apple Pay number 1. And number 2 I can’t tell them I want 2 total of my honey mustard sauce…..I simply have to pick another sauce. Otherwise….its about what you’d expect. ### 2/5 — Promo free fries *2024-03-28, version 2.0.3* You sent me a promo (no code) via email. it says to get a free regular fries, just add to your order. So I do that, but at checkout it doesn't show the promo was being applied. I don't want things to not work. It didn’t offer a discount for it, so I wont know until I check my account. Fix the issue, or next time I will go elsewhere, Milo’s is out of my way, but I thought I would give a try!. Hmmm ### 3/5 — Payment *2024-02-09, version 2.0.3* Need a way to pay inside at pickup ### 4/5 — Milo’s *2023-03-24, version 2.0.2* App is easy to use and pretty straightforward. Food has always been great. Trying the chicken nuggets today, love the burgers and fries ### 2/5 — Disappointed *2022-07-18, version 2.0.1* I placed an on online order and arrived promptly at the time I requested. The food was cold and had apparently been prepared well in advance. The chicken nuggets were so small that they only filled 1/3 of the box they were served in. Also, the sauces were missing from my order. Very disappointed in this new store. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Apple Pay *2026-04-10, version 2.0.8* Having no Apple Pay stinks. Y'all need to fix that! ### 1/5 — Bad ordering system, terrible rewards. *2026-01-23, version 2.0.7* Better off just not downloading this and going through the drive thru. Takes the same amount of time. ### 1/5 — Why Can’t You Use Loyalty in Restaurant *2025-08-10, version 2.0.7* Why do you have to order through the app to use loyalty rewards? Time consuming and pointless. If we’re at the restaurant to sit down and eat, we should be able to redeem in store. ### 1/5 — Can’t use gift cards in the app *2024-11-22, version 2.0.7* I buy Milo’s gift cards discounted at costco but the app doesn’t support using them as a payment option so I can’t use the app to order. ### 1/5 — It’s too difficult to apply awards it says apply at checkout but you can’t *2024-05-01, version 2.0.5* No use ### 1/5 — Code *2023-10-30, version 2.0.3* My code never works i love Milo’s but no matter where i go the code won’t scan ### 1/5 — Horrible food and customer service *2023-10-04, version 2.0.3* Milo’s is nothing like it used to be before they started putting locations in other areas other than Birmingham. The rudest people working in Prattville and Montgomery at eastchase the food was horrible for the price I paid for it and don’t get me started on the pies (please remove those horrible things and bring back the other ones). I can honestly say I will never eat at this place again and that’s sad because I used to eat it all the time! ### 1/5 — Terrible *2023-07-28, version 2.0.3* Terrible experience. Place order. Paid. Showed up and store had no record. Manager had to take my phone away from me and copy each item on paper. They made it right but I had to wait while it was fixed. Manager was nice. ### 1/5 — To long of a wait *2023-03-30, version 2.0.2* I was suppose to have an order ready at 1. I waited if 20 minutes once I arrived for my order. ### 1/5 — Ice *2022-08-31, version 2.0.2* The should be an option to request lite or no ice. ## Most praised reviews (10 highest-rated) ### 5/5 — Great! *2026-03-31, version 2.0.8* Service was fast and friendly! ### 5/5 — Awesome *2025-03-02, version 2.0.7* Awesome ### 5/5 — Great burgers & Strips *2025-02-08, version 2.0.7* This place has outstanding chicken strips and great hamburgers! ### 5/5 — Love Milo’s *2024-11-13, version 2.0.7* Just called in an order and it will be done in 10 minutes. Love the cheeseburger combo with grilled onions. Thank you Milos! ### 5/5 — Best Burger & Fries in town *2024-08-01, version 2.0.5* Great experience at 20 Midtown! Love Milo’s (and the app!) ### 5/5 — Milo’s *2024-02-18, version 2.0.3* Best ever! Always so yummy! Love new loaded Fries ### 5/5 — Best food of the south!! *2023-08-27, version 2.0.3* Love Milo’s ### 5/5 — Easy to use! *2023-06-23, version 2.0.3* This app is easy to use and my food is always ready and hot when I go to pick it up. Also, they send great deals a few times a year and I love collecting points to redeem for rewards. If you love Milo’s, definitely download this app! ### 5/5 — Happy! *2022-09-22, version 2.0.2* Happy Milos has an app now! ### 5/5 — Milo’s Monday *2022-07-13, version 2.0.1* It’s a tradition. We moved away for years. Didn’t realize how much it was missed!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*