# Mindbody Business — user reviews > 327 indexed App Store user reviews of Mindbody Business by MINDBODY Inc., rated 4.60/5 from 23,424 ratings. - Source: https://appshunter.io/ios/app/mindbody-business/id599125654/reviews - App overview in markdown: https://appshunter.io/ios/app/mindbody-business/id599125654.md - Rating breakdown: 5★ 18,848 · 4★ 1,951 · 3★ 918 · 2★ 499 · 1★ 1,208 ## What do users think of Mindbody Business? Overall sentiment: negative **Pros** - 🚀 Reliability in services - 👍 Great experience and mobility - 👍 Helpful reporting **Cons** - 🐛 Constant glitches and crashes - 🔍 Limited functionality compared to website - 🕰️ Slow load times and freezing - 🤯 Frustrating user experience - 💰 Overpriced and increasing costs - 🤖 Poor customer service and support **Commonly reported bugs** - Login issues and inability to reset password - Unreliable class/appointment updates and attendance tracking - Inconsistent behavior across iOS and Android - Unexpected app crashes and freezes **Most requested features** - Add ability to update availability - Improve calendar sync and recurring appointments - Expand payment options and processing - Enhance reporting and analytics ## Newest reviews (18 of 327) ### 2/5 — Poor *2026-08-16, version 7.85.0* The app has very poor performance and crashes frequently. There’s a lot that could be improved, and many basic features are difficult or frustrating to use. Overall, the app feels unreliable and needs significant improvements to stability and functionality. ### 2/5 — Issues *2026-06-22, version 7.78.0* This app gives me so many issues. ### 4/5 — Contact Logs *2026-05-10, version 7.72.0* Please please PLEASE give us the ability to edit and update contact logs in the app!! ### 1/5 — FRAUD BEWARE!! *2026-04-22, version 7.70.0* DO NOT sign with them. I cancelled my yearly subscription with them 36 days prior to a renewal as they require a 30 day notice. I have been emailing back and forth with Phil from client engagement. Mindbody responded March 9 saying I cannot cancel my plan because it is passed the 30 day notice. They were completely unfair and gave me no realistic time frame to respond to security questions to cancel my subscription plan for 2026 and am now being told that I will have to pay $80/month for the next year although I will not be using their services. Phil is clearly not understanding that MINDBODY is in the wrong for this. BEWARE. This company is fraudulent. ### 1/5 — Need to delete and redownload every time *2026-04-07, version 7.69.0* Every time a new instructor is on the schedule it will not show their name unless you delete the app and redownload. ### 1/5 — Do Not Use This Company For Your Business *2026-04-07, version 7.69.0* I recently purchased a second studio that uses Mindbody, and honestly, it’s been a nightmare. The platform is incredibly unintuitive, clunky, and far from user-friendly for both clients and business owners. My clients are frustrated, and I’m spending an absurd amount of time troubleshooting instead of actually running my business. It’s wild how much extra work this system creates. What should be simple tasks turn into time-consuming problems, and the overall experience feels outdated and unnecessarily complicated. I’m actively exploring other booking platforms and as soon as I find a better solution, I’m making the switch. This has been beyond disappointing and a huge waste of time and money! BEWARE!!! ### 1/5 — App is lagging with the clients *2026-04-04, version 7.69.0* Unfortunately I’m paying for an app and not getting any benefits. We have to do the booking manually from the front desk as 80% of our clients get an error msg every time they try to book ### 1/5 — You can't write notes for each client *2026-04-03, version 7.69.0* The app doesn't allow you to write notes for each client AT ALL. There's an option to write notes but you can’t actually do it. i can view notes just fine. but adding notes is an issue,i’m a lash technician. mobile version sucks ### 1/5 — Stay away *2026-03-23, version 7.67.0* I have used this for years. In the beginning it worked well for what we needed. Our monthly price has consistently increased. MB has switched merchant account services and I have been severely overcharged example a $400 charge they took $94 and with no explanation. They charged me a $30 new client discovery fee?? Never have I been charged that before. All new ways to rip our small business off. I have switched to gym desk! Way cheaper with way more services. ### 1/5 — Awful *2026-03-19, version 7.67.0* Can’t do much on here. Not worth the monthly fee. ### 1/5 — Locked in a Subscription I did not want. Lied !!!Fraud *2026-03-17, version 7.67.0* I’m so upset with these people it’s ridiculous. I just want out of this so-called fraud contract that they got me stuck in and lied to me and said it was a three month trial. Now I’m locked in for another six months and didn’t even sign up for it I just want out. I’m so sick of dealing with this all the emails going back-and-forth. I wish I had never ever ever even came in contact with these people. It’s a fraud game has to be because why would you lock someone in something? They had no intentions or aware they were being locked in. Then telling them that they can’t get out. ### 1/5 — Shows 0 in schedule when there is a booking *2026-03-08, version 7.66.0* I was unable to fulfill a booking due to this app showing 0 booked. When I went into that booking it showed there was 1 booked. What is the point of going into each booking to double check this should come up when looking at the schedule. Please fix this ASAP this is not good for clients ### 1/5 — Owner *2026-02-18, version 7.64.1* I have been a paying client of Mindbody for several years, and I am extremely disappointed with the current level of service and support. We are experiencing ongoing technical issues affecting our online booking system. Clients are reporting bugs and, in some cases, being unable to complete bookings. This directly impacts our revenue and damages our client experience. What is most frustrating is not just the technical issues, but the support. Instead of receiving meaningful assistance, I repeatedly get generic, copy-and-paste responses. There is little accountability, no clear explanation of the root cause, and no proper timeline for resolution. As a business owner who has invested thousands of dollars into this platform over the years, I expect responsive and competent support — especially when issues are actively affecting my operations. At this point, I cannot confidently recommend Mindbody to other business owners who rely heavily on stable online booking and reliable customer support. Very disappointing experience. ### 1/5 — Poor service *2026-01-27, version 7.63.0* Given notice that we had to vacate the premises where we operated from due to a structural issue. Let mind body know asap and told them not to take the $350 from our account. This was acknowledged and we was reassured they wouldn’t due to the circumstances. Well they did are refusing to refund us. Constant issues, should of gone with Moments ### 4/5 — LMT *2026-01-13, version 7.61.0* What is the problem? I have updated and still receive error code every time I hit the return on keyboard, it’s very frustrating when you’re writing notes and get kicked out. ### 3/5 — Review *2025-11-13, version 7.58.0* The system has been geeking out some lately. Mindbody has helped resolve all them as they happen. ### 3/5 — Avoid Mindbody – They Hold Your Money and Offer No Real Support *2025-09-15, version 7.52.1* I’ve been using Mindbody for 8 months, and it’s been nothing but frustration. They are currently holding my money, and there is no one to actually talk to for real help. Their so-called technical support doesn’t exist – I’ve opened multiple tickets, and technical problems never get fixed. For a company that charges premium prices, this is completely unacceptable. ### 1/5 — New version *2025-09-05, version 7.52.1* New version is terrible! Confusing services and pricing. Delays and lag time. ## Most critical reviews (10 lowest-rated) ### 1/5 — CANT ADD FORMULA NOTES *2026-08-18, version 7.85.0* There is a + button to add formula notes but you can’t actually add notes on the iphone version of this app or ipad. You can only add on desktop which makes it difficult if you are fully booked and busy ### 1/5 — Nightmare *2026-07-22, version 7.82.0* Clearly fake reviews, this is the worst app to experience as an employee and I have never met a single REAL person with a good experience. ### 1/5 — Features not working *2026-07-02, version 7.79.0* Unable to login from one studio to another we have an account rep Wendy but she has not been able to help us in The past 2 months. This problem is very frustrating. I wish you guys could figure it out. I’ve also called in and no resolution. ### 1/5 — Logo *2026-06-30, version 7.79.0* Please change edit appointment function to allow to change date AND time before having to hit done. As it stands, I end up having to cancel and rebook because it books in earliest open time slot regardless of whether the appointment fits in the time slot or not and disregarding later times that would accommodate the whole appointment. ### 1/5 — Business owners BEWARE *2026-06-16, version 7.77.1* They will scam you into a year long contract without your knowledge then refuse to cancel you. Their customer service is terrible and you won’t be helped. use another platform. ### 1/5 — Terrible Training Provided *2026-06-10, version 7.76.0* I’ve been using this platform for 2 months and all I’ve been trained on is how to schedule appointments. I’m literally spending $300 a month for a calendar. Even the 2 training sessions I’ve received for terrible. I do not recommend this platform. ### 1/5 — Always a bug *2026-05-28, version 7.73.0* Currently I have not been able to click on clients and look at their information in over a week. I am unable to check on their wavers, etc. very frustrating ### 1/5 — Terrible experience - BUSINESS OWNERS DON’T *2026-05-14, version 7.73.0* Our experience with Mindbody has been extremely disappointing from start to finish. We signed up expecting a professional platform that would help support and grow our business. Instead, the onboarding process was chaotic, support was inconsistent, and the transition caused disruptions to our operations and online booking system. We lost valuable time and potential revenue while trying to make the platform work. The most frustrating part is that despite barely being able to properly use the service due to the ongoing issues, we are still being pressured to pay termination fees to leave. Imagine paying for a service you never truly got to experience. What makes the situation worse is the constant bouncing between representatives and departments, with nobody taking real ownership or providing meaningful solutions. Every conversation feels like starting from zero again. Mindbody promotes itself as a company that “empowers businesses to thrive,” but unfortunately our experience was the complete opposite. I rarely leave negative reviews, but business owners deserve to know what they may be walking into before committing to long-term agreements. ### 1/5 — Annoying *2026-05-07, version 7.72.0* My Job uses this for clients and it’s a nightmare. Every update things are changing making it harder to see clients pasts visits. Glitching like crazy. Thankfully I don’t have to worry about scams and subscriptions but if I ever started my own business mind body would not be an option. 0/10 for me ### 1/5 — THE WORST *2026-04-27, version 7.71.0* I have been giving them my business for 5 years. They are THE WORST and once you sign a contract they will never answer your calls or help you. HIGHLYYYYY RECOMMEND using another platform ## Most praised reviews (10 highest-rated) ### 5/5 — love *2026-04-21, version 7.70.0* just expensive! ### 5/5 — Super happy *2026-01-23, version 7.63.0* It’s such a nice feature to be able to use the app or desktop. Works so well! ### 5/5 — AAR Method *2025-07-26, version 7.52.0* Great system ### 5/5 — Ke Kino Owner *2025-06-03, version 7.46.0* Mindbody is so much better than Vagaro ### 5/5 — You are thieves *2025-03-30, version 7.43.0* You change 20% on any new person who signs up on the app and pays. You steal that from the business owner. It’s an excessive money grab. ### 5/5 — Founder of a nonprofit- Open Heart Yoga *2025-02-19, version 7.40.0* I wouldn’t be able to balance work/ family life without Mindbody! ### 5/5 — Reliability in your services you provide… *2024-07-31, version 7.29.0* I’m honored to tell you and the staff that makes you a great company to work with a blessing. Your company allows us on a daily basis to provide operational excellence to our customers here in Kern county. I’m proud to say each and every morning I can count on you all to help me turn a Monday into a Friday. Your second to none reliability to help all of us at CapK is awesome. WELL DONE TO YOU ALL. If I may say in a funny way,,, you help me make it look like I know what I’m doing..!! HaHaHa, Thank you so much and prosper in all you do.. ### 5/5 — Over priced and not enough online help *2024-03-26, version 7.18.0* This ### 5/5 — Why is this so pricy *2023-08-12, version 7.8.0* I’ve been looking at this for my new business but there is no way I’ll be paying $699 a month that’s crazy. The starter is also pricy for $159 and basically get nothing for it. Please drop your prices ### 5/5 — Un excellent outil de travail *2022-10-11* Les fonctions indispensables pour la gestion des comptes clients sur son téléphone, tant pour le manager que les enseignants. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*