# Minibar Delivery: Get Alcohol — user reviews > 100 indexed App Store user reviews of Minibar Delivery by LLJ Inc., rated 4.72/5 from 6,016 ratings. - Source: https://appshunter.io/ios/app/minibar-delivery-get-alcohol/id720850888/reviews - App overview in markdown: https://appshunter.io/ios/app/minibar-delivery-get-alcohol/id720850888.md - Rating breakdown: 5★ 5,354 · 4★ 249 · 3★ 71 · 2★ 50 · 1★ 282 ## What do users think of Minibar Delivery? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 🚀 Fast delivery - 💡 Convenient alcohol delivery - 🤝 Friendly delivery people **Cons** - 🐛 Delivery issues and delays - 🔒 Security concerns and account deactivation - 💰 Overcharging and pricing issues - 🤖 Lack of communication and updates - 📞 Poor customer support **Commonly reported bugs** - App crashes and freezes - Incorrect product information and availability - Broken checkout and address entry **Most requested features** - Real-time order tracking - Improved inventory management - Easier account management and deletion ## Newest reviews (18 of 100) ### 1/5 — IMMEDIATELY check your bank ledger. They overcharge and AFTER 7 months, the issue still exists!!! *2024-11-26, version 3.9.14* As of Nov 25, 2024, this glitch still exists!!! They have a system glitch for over 7 months or so. They have not fixed it. Customer service never replies promptly. When you checkout on the UI of app (user interface)… you are not being charged that but rather More money. It shows up under 2 separate charges and exceeds your checkout amount! THEY ARE STEALING FROM YOU!!! After 2 months of raising it, they don’t care to fix it! Report them to the BETTER BUSINESS BUREAU!!! Now!!!! ### 1/5 — Order not delivered. No customer service for 24hrs now… *2024-11-03, version 3.9.14* Spent $150 on champagne delivery for special occasion. Delivery never arrived. Minibar does not have customer service open on weekends and store has no record. Will be reporting as fraud given no item received. Absolutely terrible. ### 1/5 — Robbery *2024-09-22, version 3.9.14* Worse app ever did one transaction and checked my bank statement come to find out they they running my account for a 100$ charge and a 80$ charge I never did ### 1/5 — They canceled order, disabled my account. *2024-08-20, version 3.9.14* I ordered from Minibar today, my first order from them. Within 10 minutes of my order, their “Risk and Safety” dept not only canceled my order, but also disabled my account. I ordered through my IPhone and paid with Apple pay with a card I’ve had for years. Shipping and billing address was the same. Name is the same. I don’t get it. I don’t recommend this app. ### 1/5 — Never received 2 orders and I want my money back *2024-03-16, version 3.9.14* I keep correcting my address from 325, Tate St, Taylor Pa 18517 to 301 Tate St, Taylor but someone doesn’t bother changing it and this is the second time but I’m sure I can’t be stupid enough to make it 3. ### 2/5 — Poor customer service *2023-12-06, version 3.9.14* So this is the third time an orders been placed either by me or my son and it either showed up very late or not at all again today my order was canceled for I don’t know what reason… You might want to consider a different company ### 1/5 — Disappointing *2023-12-02, version 3.9.14* I used mini bar for a long time, but I’ve had a few issues especially recently. Tonight the order arrive 20 minutes past the 2 hour window. No tracking was possible after an alert that my order was Enroute 1.5 hours before it arrived - which made me question if it was just stolen. And no one could answer my calls. The corp help desk offered a rebate off a future order w/in 30 days to correct the situation, but that doesn’t work for me since I buy every few months. I said that and the rep dropped the conversation leaving me stranded. Pretty crappy. ### 1/5 — Still waiting on my order to ship *2023-11-10, version 3.9.14* Ordered ten days ago and I have not received any update on my order. ### 1/5 — Minibar Database Hacked - Personal Info exposed *2023-04-01, version 3.9.11* Watch out. This is another App Store scam where they get your personal information and data and then don’t ever let you delete it. I haven’t used this account in over a year or two, and was notified my password appears on a leak and so I went in to delete the account and my sensitive personal data - and it turns out there is no way to delete my order history or overall account. The webpage said to delete the account you have to call or email directly. I called 6 times and kept getting a message saying ‘call a different number for text chat service’. I texted the chat service 20 times and so far have gotten no answer. Shady, dishonest, and I guarantee they are selling your personal data to third parties. Beware. ### 3/5 — Excellent Customer Service . . . Everything else meh! *2023-03-17, version 3.9.11* I’ve been rocking with Minibar for years. Now, I’m looking around for another provider. Upfront, any complaints have been met with prompt customer service, which is why I’ve remained loyal. However, I have a had warm beer delivered 2 hours after ordered, substitutions 50% of the time on any order involving 3 or more different items, and persistent glitches on the app that didn’t exist for the first 5 years but do exist now and over the last 6 months. Here’s what they should do that would make them better than everyone else: 1. Automatically pass on case discounts to the consumer (to be fair, if I called, they would give it to me. But stating that they pass on case discounts to consumers would distinguish them over the competition). One should encourage consumers to purchase in large quantities. 2. Automatically curate liquor searches based on the same liquor store as your first item in your cart. It’s ridiculous that when ordering two or more items a pop up says that my order is coming from 2 or more places. Fix it! 3. Real time inventory auditing eliminating the frequency of substitutions. The computer power that could update the website at the point of sale exists. Don’t advertise items the store doesn’t carry and make the consumer contact Minibar to correct price differences! Honestly, I’m going to stay with Minibar because the customer service is excellent. Example, when I complained about getting the warm 12 pack 2 hours after I ordered, they gave me the beer for free. I just hope they decide to spend more R&D on programming as per above. ### 1/5 — Not trustworthy *2023-03-08, version 3.9.11* Customer service is horrible 0-2 ordering whiskey! Paid and never showed up I did get my money back but never got any explanations or anything. Just stopped emailing me. Please use another site this one is not reputable at all. ### 1/5 — DO NOT USE THIS SERVICE! *2023-01-22, version 3.9.10* Ordered roughly $300 in product in mid-December for an Xmas gift and have not received anything other than a delayed text (today’s date is Jan 22). In the text it was stated that they’d knock off $20 from the bill and give the same amount of credit to my account for future use. Are you kidding me?! Future use? I’m fully expecting that this garbage of a service will keep my money. NOTE: this company relies on text messaging for all customer support so you will not be able to speak with someone when things go poorly. USE AT YOUR OWN RISK. ### 1/5 — Don’t use this service! *2022-12-23, version 3.9.10* I have had the WORST time with this service and I’ve now spent close to four days trying to get what I ordered. It would’ve been way easier to go to the store or use another service. ### 1/5 — Don’t wast your time *2022-10-27, version 3.9.9* App don’t work , you put alll your info , and them app get stuck ### 1/5 — Fail to deliver *2022-09-21, version 3.9.9* Been rescheduling delivery for 5 days now. Still haven’t delivered. No point of this app. ### 1/5 — Not Ready for Prime Time *2022-09-07, version 3.9.9* The app supposedly serves my area, but when I looked at what was available, it wasn’t much more than soft drinks, a bag of ice, or a Toblerone candy bar (not kidding). Nice idea for an app. If you can get it working, I’d love to try it again. ### 2/5 — Doesn’t work anymore for a blind person *2022-08-21, version 3.9.9* I’ve been using this app for about three months, it worked fine until last week, now it is not accessible with voiceover, and it will not let me place an order. I have to call them in order to place an order. I don’t understand why the app is not working anymore with voiceover. ### 4/5 — Not delivering *2022-08-10, version 3.9.9* They don’t have couriers and app is not ok 😬 But they quickly text me that they don’t have couriers. Thank you for that ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible- DON’T USE! *2026-08-04, version 3.9.15* Order marked arrived but never arrived. I called & texted customer support many times with no success. Tried to resolve virtually but their system was ‘down’. I honestly don’t think this is a real thing. REALLY REALLY BAD. ### 1/5 — Doesn’t tell you when it’s “sold out” *2026-06-22, version 3.9.15* It doesn’t indicate if something is sold out until you get to the checkout screen. ### 1/5 — Not good *2025-12-22, version 3.9.14* The app is clunky, the customer service is poor at best and there is little communication as to when your product will arrive ### 1/5 — Just Terrible *2025-11-27, version 3.9.14* All 3 first orders were cancelled due to “Partner stores problems “ App deleted ### 1/5 — Horrible Customer Service *2025-07-04, version 3.9.14* After waiting over two hours for a delivery that was supposed to be delivered in 30 minutes , I attempted contacting customer service. No phone. No text. No chat. Only email. After half an hour I received a response saying order had been delivered. It had not. Responded with that info. 44 minutes later informed the order was returned because THEY had the wrong phone number. No attempt to even knock on my door. No text. No notice . Nothing. As of this writing issue still not resolved. I would avoid using this service . Buyer beware.Had to file a claim with my visa. Yay. ### 1/5 — IMMEDIATELY check your bank l”statemt .They overcharge and AFTER 2 YEARS, this PROBLEM still exists *2025-04-18, version 3.9.14* As of April 18, 2025, this glitch still exists!!! They have a system glitch for over 2 yrs now. They have not fixed it. Customer service never replies promptly. When you checkout on the UI of app (user interface)… you are not being charged that but rather OVERCHARGED. It shows up under 2 separate charges and exceeds your checkout amount! THEY ARE STEALING FROM YOU!!! After 10 months of raising it, they don’t care to fix it! Report them to the BETTER BUSINESS BUREAU!!! Now!!!! ### 1/5 — Shows products that are unavailable *2025-02-09, version 3.9.14* I tried ordering several bottles from Minibar. Each one would let you add it to the cart then when you went to checkout it would show unavailable or sold out. Why is it showing up when searched and why does it let you add to cart if sold out? I sent an email to help@minibar, waiting to see how they reply. Will update review if they fix this issue. ### 1/5 — Everything sold out *2025-01-15, version 3.9.14* I used to like this app but recently every time I go to order anything, it says it's sold out. I choose different items from different stores and they're always "sold out". If it's a glitch in the app, it needs to be fixed bc it's annoying to get all the way to checkout with 12 different items from different store and ALL of them are sold out. ### 1/5 — Bad Customer Service and Didn’t Deliver On Time *2025-01-09, version 3.9.14* Ordered alcohol for new years and it didn’t come during the scheduled delivery time (came a whole day late with no updates from minibar and when I tried to reach out I got an automated message with no help). Since it was late I had to go to another store to purchase more alcohol and no longer needed the delivery. Minibar responded to me a week late and told me they don’t give refunds and there was nothing they could do. ### 1/5 — Can’t enter address *2024-12-05, version 3.9.14* App is a joke — put a bunch of stuff in my cart and can’t check out because address page is broken. ## Most praised reviews (10 highest-rated) ### 5/5 — Like This Company *2025-03-10, version 3.9.14* Outstanding People ### 5/5 — Great customer service through text *2022-08-07, version 3.9.9* I ordered my boyfriend some beer as a gift 5 states over for his move in day. I texted asking for an estimated delivery time since it wasn’t on the app and not only did they immediately respond with my delivery time, but my boyfriend had given me the wrong address since he was just moving in and didn’t know it; I texted the number again letting them know and they updated the system, and called the store for me verify the change of address. It was still delivered only 5-10 minutes later. Definitely recommend using the text number for issues for immediate response and resolution of issues. Was also still delivered in under an hour as promised. Will definitely be using again! ### 5/5 — Excellent service! *2022-07-08, version 3.9.9* This is the first time I’ve ordered through this service and it worked out really well, the bottles were packed very carefully. 10/10 would order again. ### 5/5 — Love it *2022-03-28, version 3.9.7* Love the app when it comes to wine and alcohol you definitely get what you need but I wish that you were able to buy beer as well I am a bear lover there’s no apps that cater to beer and if there is thay don’t deliver you have to pick up maybe you guys can work on it would really make my day to have a place where I can order a beer wine and liquor all in one place after all the app is called minibar 😎 just a suggestion thanks again ### 5/5 — best delivery app ! *2022-02-13, version 3.9.7* minibar is by far the best delivery app and service for alcohol! first of all, they make it easy to order only from the same store you’ve been putting stuff into your cart from. second of all, they have by far the best support team. any time i’ve ever reached out to them, they’ve been so helpful and nice (and fast!). they’ve corrected order addresses and added things to my order within seconds. ### 5/5 — Love it!! *2021-08-19, version 3.8.9* I was skeptical at first since I live in a smaller city that most apps like this aren’t in yet but took a chance and I’m glad I did. Delivery is quick, drivers are nice and the fee isn’t too outrageous. I like that they use local shops and that I get promo codes often in my email. My only complaint would be there’s no tracking so no way to see exactly when they’ll arrive. Hope to see that added in the future. ### 5/5 — I *2021-07-16, version 3.8.7* Ey CT ### 5/5 — Great customer service!! *2021-07-04, version 3.8.7* I placed an order this morning, before the stores even opened, and my plans ended up changing. I called the CS line to cancel my order and it took less than a minute for someone to answer and slice my issue! ### 5/5 — Genius! *2021-03-15, version 3.8.1* This is a genius idea and an awesome app - it’s so easy to order things - of course you gotta pay a delivery fee but that’s with anything you order so it’s not a big deal especially for the convenience you get - also they were out of one of the things I ordered and the customer service was friendly & responsive and fixed it quick - can’t complain at all ### 5/5 — Amazing service *2021-02-04, version 3.7.1* I used this app to send a friend in a different city a bottle of Veuve to celebrate a promotion. When the store didn’t have the bottle I ordered, someone from minibar contacted me immediately to find an alternative. When my friend never received the bottle, they rectified the situation immediately. Such great service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*