# minicabit: Taxi & Transfers — user reviews > 136 indexed App Store user reviews of minicabit by minicabit Limited, rated 3.40/5 from 9 ratings. - Source: https://appshunter.io/ios/app/minicabit-taxi-and-transfers/id955001537/reviews - App overview in markdown: https://appshunter.io/ios/app/minicabit-taxi-and-transfers/id955001537.md - Rating breakdown: 5★ 4 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of minicabit? Overall sentiment: mixed **Pros** - 👍 Easy to use and intuitive interface - 💰 Competitive and transparent pricing - 🚀 Quick and efficient booking process - ⏰ Reliable and punctual drivers - 🎯 Good selection of vehicle options - 📱 Convenient pre-booking capability - 🔄 Flexible cancellation policy (up to 1 hour) - 💬 Good communication via SMS and phone - 🌍 Wide coverage across UK airports - ⭐ Professional and friendly drivers - 📋 Helpful luggage specification feature - 💳 Easy payment by card - 🎁 Responsive customer service (when reachable) **Cons** - ❌ Frequent cancellations by taxi companies - ⏳ Long wait times for refunds (5+ days) - 📞 Difficult to reach customer service - 🚫 No 'via' or stop options on routes - 🐛 App notifications spam users - 💸 Charges applied even for failed bookings - 🔌 No real-time driver tracking - ⚠️ Drivers sometimes don't show up - 🎯 Requires exact postcodes, not POI names - 😞 Poor communication about cancellations - 💔 Unresponsive to customer complaints - 🚕 Limited accountability for taxi company failures - ⏱️ Unexpected amendment charges - 🔐 Login and app stability issues **Commonly reported bugs** - App crashes and freezes during booking - Login functionality broken or requires repeated resets - Notifications display with poor contrast (white on white text) - App lags when making bookings - Incorrect booking information displayed vs confirmation SMS - Booking details not syncing between app and website - Broken notification links with no tracking information - App not optimized for certain iPhone models - Promo codes not applying correctly - Password reset issues - Inconsistent data between app and website **Most requested features** - Real-time driver tracking and GPS - Support for 'via' stops on routes - Text-based communication with drivers - Toll-free customer service number - Ability to amend destination without rebooking - Custom pickup times (not just 10-minute intervals) - Better app performance and lag reduction - Dark mode option - POI name recognition instead of just postcodes - Cancellation option when driver is late (15+ mins) - Better notification system (not white text on white) - Integration with flight tracking ## Newest reviews (13 of 136) ### 2/5 — Glitchy *2026-08-18, version 2.7.10* App has trouble loading and difficult to access when in a pinch (e.g airport) ### 2/5 — Failed to deliver *2025-06-10, version 2.7.10* I was disappointed with the service provided by this app. The cab failed to turn up at the appointed time and place (a driver had not even been asssigned). I was then charged the cancellation fee when I cancelled to use a readily available alternative service. To be fair, the fee was later refunded on submittal of a customer service claim, but this was not a good first experience. ### 4/5 — Not bad *2024-11-22, version 2.7.4* App is useful and has multiple options with ratings at a glance, but you generally need to know the exact postcode rather than just the POI name to get a quote. ### 4/5 — Great and reliable *2024-11-22, version 2.7.4* I’ve used Minicabit a couple times to the airport. My experiences have been great and the drivers were always on time. Recommended! ### 4/5 — User friendly app *2024-11-22, version 2.7.4* It is easy to use and easy for you to manage the bookings. ### 5/5 — Great taxi service *2024-11-10, version 2.7.4* Always seamless and comfortable experience with Minicabit! ### 5/5 — Good App *2024-11-09, version 2.7.4* Easy to use app, makes booking a taxi really easy. ### 5/5 — So easy to use *2024-11-08, version 2.7.4* Exceprional ### 5/5 — Very good for pre booking you cab *2024-11-08, version 2.7.4* Used it a couple times for booking the large cab to travel to and from airport. Excellent service. Way better than anything else I have used recently (other apps , direct booking with minicabs companies or uber/bolt ) . Very good communication with the support team via phone and app. ### 5/5 — Great service *2024-11-08, version 2.7.4* I have used Minicabit a few times and I very impressed with the ease of this service and the great customer care and comms as well. Highly recommended! ### 5/5 — Great service *2024-10-24, version 2.7.3* Always good prices and reliable ### 5/5 — Fantastic App *2024-10-22, version 2.7.3* Minicabit is a fantastic app which I use frequently. ### 5/5 — Great service around Manchester *2024-10-18, version 2.7.3* Always use this when booking taxis in when over at Manchester United from Ireland. Useful to have peace of mind that our transport has been taken care of. More affordable than Uber too. ## Most critical reviews (10 lowest-rated) ### 1/5 — horrible *2026-06-29, version 2.7.10* booked months in advance and the taxi cancelled 5 mins before show up time as it was busy after a concert when i left a message in the booking stating it will be busy, this led us 16 and 17 not making our coach home and being stranded in London until 8.30 when we could get a train the next day ### 1/5 — Not user friendly *2026-05-19, version 2.7.10* False information on the accessibility of the account ~ you can’t edit your email address & that means you won’t receive any notification whatsoever including the receipt that you need for official claim to be reimbursed. Help centre? Not really helpful hiding behind Data protection … Should have asked the taxi drivers to issue receipt whether the customers asked for it or not when the apps & customer service is not reliable!! ### 1/5 — Doesn’t allow stops *2026-01-30, version 2.7.10* App doesn’t allow ‘via’ or stops on route and after booking and taking the fee they cancel. Avoid at all costs. ### 1/5 — Unreliable *2025-10-18, version 2.7.10* Cancelled booking after verification and payment made - did not notify of this - now have to wait 5 days to get my payment back- the excuse given for cancellation was that my payment looked fraudulent- didn’t stop them taking the money though and letting us down at the last minute!!!! ### 1/5 — Useless, deleted *2025-08-14, version 2.7.10* Installed it, went to book a cab, and they had nothing available, so found another app which did have availability. Now I’m getting bombarded with notifications asking me why I haven’t book a cab with them yet. BECAUSE YOU DIDN’T HAVE ANYTHING AVAILABLE. ### 1/5 — Abandoned us one hour before pickup . *2025-01-31, version 2.7.10* We were abandoned, a country pub with no bus routes no other taxis and they only gave us an hours notice. ### 1/5 — Pay the driver / Operator *2024-12-16, version 2.7.6* When will you pay for the job carried out for you on October 4th 2024? ### 1/5 — Expensive and useless *2024-08-18, version 2.7.0* Have been using this for some time and invariably regret booking through them. I use for taxis from airports largely and if you get through immigration etc early you’re stuck waiting (you’ve already paid). Prices hugely higher than Uber (almost double). Better off with googling a minicabit provider or using Uber. ### 1/5 — Be warned minicabs may not turn up *2024-07-27, version 2.6.1* Being helpfully reassured at 4:30am that although your minicab is not coming they are very sorry and will refund you doesn’t get you to the airport. Avoid. ### 1/5 — Poorly Designed App *2024-05-07, version 2.6.0* No means for a customer to cancel when the driver is more than 15 mins late and notifications regarding rides are broken links which do not actually provide any taxi tracking or correct contact information for the driver. ## Most praised reviews (10 highest-rated) ### 5/5 — Great price *2026-05-18, version 2.7.10* Very cheap, managed to get a fare for less than a pound with the discount offered ### 5/5 — Fast and kind *2025-06-30, version 2.7.10* Very easy reservation. Our driver has been very kind and the trip very pleasant. Thank you ### 5/5 — Ride *2025-03-11, version 2.7.10* Excellent service ### 5/5 — Best Rates Cab Operate App *2025-02-03, version 2.7.10* Cheapest rate and quick service across London for all the airport's. Good drivers and nice clean cars. Minicabit is the best for local and airport pick up and drop off journey's. ### 5/5 — Very good app *2025-01-29, version 2.7.9* The app was very easy to use and the service from minicabit was second to none ### 5/5 — Very easy and efficient *2025-01-29, version 2.7.9* Perfect ride to the airport early in the morning can’t complain ! ### 5/5 — Excellent service *2024-11-28, version 2.7.5* Drivers are always punctual and very professional. Prices are good and the service is overall great. Highly recommend. ### 5/5 — Easy to plan the trip *2024-11-23, version 2.7.4* I have been using minicabit for 9 years and always find it is reliable and convenient. Since they launched the apps it makes so much easier to plan the trip in advance and compare the price. The providers are always on time as well. Recommended. ### 5/5 — Functional and reliable app *2024-11-23, version 2.7.4* Sources a good range of providers and offers competitive prices. The app allows you to enter all customer requirements ie luggage types/quantity to make sure the prices returned are accurate and reliable ### 5/5 — Excellent *2024-11-18, version 2.7.4* Minicabit is a very Reliable service for a reasonable and competitive price App is working fine as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*