# MiniInTheBox-Fashion Style — user reviews > 54 indexed App Store user reviews of MiniInTheBox by Light In The Box Limited, rated 4.38/5 from 1,020 ratings. - Source: https://appshunter.io/ios/app/miniinthebox-fashion-style/id737435913/reviews - App overview in markdown: https://appshunter.io/ios/app/miniinthebox-fashion-style/id737435913.md - Rating breakdown: 5★ 743 · 4★ 120 · 3★ 48 · 2★ 22 · 1★ 87 ## What do users think of MiniInTheBox? Overall sentiment: negative **Pros** - 👍 Good quality - 🚀 Fast shipping - 💡 Great items and merchandise - 👍 Nice and easy purchasing process - 👍 Fits well and comfortable **Cons** - 🚨 Extra fees and high shipping costs - 🐛 Incorrect sizing and items not as described - 🐛 Orders not arriving or delayed - 🚨 Poor customer service and refund issues - 🐛 App issues like crashes and login problems **Commonly reported bugs** - Orders not arriving or being canceled without explanation - Inability to contact customer service or track orders - App crashes and login issues **Most requested features** - Improve tracking and order visibility - Enhance customer service and communication - Optimize app performance and stability ## Newest reviews (11 of 54) ### 2/5 — I’m ticked off! *2023-11-13* I ordered 4 holiday shirts over a month ago, have been waiting patiently, and without any notification or explanation, just canceled to of my shirts and no ability to contact anyone about it. The other two supposedly have shipped but are now expected a week later than originally stated. Know if you order anything from here, they are Chinese sizing, so check their size chart, and know that it will be a toss up if you get it. ### 4/5 — Shipping *2022-11-10, version 8.25.0* Was faster than estimated date ### 4/5 — Meh *2020-05-26, version 4.2.3* I only prefer accessories or office essentials. Those are always great quality. I’m not sure about anything else. One weird thing is that the app plays music when you reopen it, that’s annoying. ### 1/5 — I better get my refund or we go be havin problems *2020-05-21, version 4.2.3* I’ve been hearing bad things about this app and I don’t feel like I can trust it ! I just want them to refund me my money ASAP !!!!! ### 1/5 — They took a long time to come and then they don’t work *2020-05-17, version 4.2.3* It took 1 month to get here then I set it up the remote didn’t work and it didn’t come with everything you need they worked for 5 minutes and they just stopped working there not flexible and they were just horrible LED LIGHTS don’t buy it it’s a waste of money **Developer response:** Dear Customer, This is supervisor Ismail. We are terribly sorry for this issue. Your case was sent directly to the management and the supplier will be penalized for doing this for one of our valued customers once we identify your order. Could you please kindly advise us with your order number? Please rest assured there's nothing to be worried about, I will do my best to solve this innocent misunderstanding. ### 1/5 — Never Came *2020-05-16, version 4.2.3* I ordered something about a month ago and it still hasn’t come.. I haven’t gotten any emails about my package either:( ### 1/5 — Can’t contacts them *2020-05-13, version 4.2.3* I ordered two pair of leggings and I haven’t received them. I try to see how I can contact them n you cannot at all. Now I have to have my bank to investigate them to get my money back. ### 1/5 — Horrible service *2020-04-26, version 4.2.3* I ordered items and been saying processing since ordered I got no confirmation email and due to pandemic I understand delays but reading reviews show it a issue I will be contacting BBB IF NO FURTHER ACTION IS DONE TO FIGURE OUT WHAT IS GOING ON ### 1/5 — Horrible *2020-04-24, version 4.2.3* This app is trash I cannot even view my orders without it telling me to log in overs and overs again and keeps bringing me to a page where it wants to have more info about me. I skip it then it logs me out but if I try doing it it’ll be here loading forever so I hate this app never ordering here again ### 4/5 — Mini in the box *2020-04-21, version 4.2.2* It’s my first time ordering and for me i keep wondering where my package is but it won’t let me see where my package is. Every time i tap the package tracking it always pops up a white screen? ### 3/5 — It’s not what u thought *2020-04-08, version 4.2.0* Ok so I got this app today and when I first got it it made me sign up witch is normal and then when I was trying to make a profile picture it kept saying an error accursed and it wouldn’t let me do a profile picture and then I tried to shop and I clicked on something and it automatically saved it to my cart without me even pressing it ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAMMED. *2023-05-30* I am so frustrated with this site, I ordered a $50 romper online and even got my confirmation email with my tracking number. But whenever I click “track package” it takes me to a page that never loads. Then when I log into the app it says that I have no orders under the “my orders” section. And to make matters worse, I have no way of contacting the site because in order to talk to customer service you have to click on the order, which they don’t have listed on my account. ### 1/5 — Way too long *2021-10-22, version 7.1.1* Processing time and shipping time is WAYYY to long 😒 The said 3-4 business days for shipping time and legit came after 2 weeks 😑😑 ### 1/5 — Don’t order from them! *2021-01-31, version 5.5.0* I ordered a product it was supposed to arrive in 5-7 days, and weeks have passed I have no product and the refund I requested still hasn’t arrived. This is the 2nd time I have paid for something and had a problem. Not sure what’s up because they were awesome a few years ago. So order at your own risk and good luck! **Developer response:** Dear Customer, Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. you can login your account to check the order progress, or you can tell us the order number so that our supervisor could follow up your case and resolve all the problems with our greatest effort. Thank you for your cooperation in advance. ### 1/5 — Very bad app *2020-11-17, version 5.2.0* I bought from them since August and didn’t get my order or my money back until now. Actually I had to cancel my credit card as on the day they debited from my card someone started buying from another country on my card I don’t recommend at all ### 1/5 — Don't use..Slow slow slow and no show *2020-07-21, version 4.3.1* Still not received on the 4th week, have used other companies all over the map, only this company no show for 4 weeks, c'mon... the 5 star reviews have to be employees, if you have not used them yet, .....don't, impossible to get help. ### 1/5 — Have not Received my Order *2020-06-21, version 4.3.0* If I could Rate 0 Stars I would,Bad Customer Service, No response from Customer Service to help me identify wether or not my case is being delivered here... it was said I was supposed to receive my item 4-8 business days, nothing in the mail box,terrible business I want my money back ### 1/5 — This site is completely a scam *2020-06-16, version 4.3.0* I’m still chasing after them about refund after 3 months of an order that never shipped out! There’s no way to trace down this company! You are throwing your money in a black hole! ### 1/5 — 10% off coupon for new app users is a LIE! *2020-06-06, version 4.2.3* The title says it all. No coupon available after I downloaded the app and ordered. ### 1/5 — Don’t use this app *2020-05-27, version 4.2.3* I ordered three cases and when it came time to ship it they took one off and didn’t give me a refund and when I ordered something else another case went out of stock and they said they were gonna refund me 3 dollars and took my order off even though I spent over 40 dollars **Developer response:** Dear Customer, This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies. Could you please kindly advise us with your order number? Please rest assured there's nothing to be worried about, I will do my best to solve this innocent misunderstanding. ### 1/5 — bad *2020-05-21, version 4.2.3* Bad application I purchased from them and the shipment did not arrive and did not return my money ## Most praised reviews (10 highest-rated) ### 5/5 — Good quality *2023-12-01* I’m using this tapestry as a Christmas decoration for my cubicle at the office. I’m pleasantly surprised at how fast I received my order and even more surprised at the good quality. Hope this review helps others. ### 5/5 — Extra Fees *2023-11-14* Prices are unbelievable, but be aware of all the other fees, you’ll see. Still a good bargain. Big hit with a friends as gifts. ### 5/5 — Great items *2022-12-04, version 8.29.0* I recently found this site and app I really am liking the merchandise they sell. Found bread items at a good price. ### 5/5 — Maid Costume *2022-10-27, version 8.24.2* Fits perfect. And the look is just right for our show. The Show that Goes Wrong ### 5/5 — Amazing!! *2022-10-15, version 8.24.2* Quick shipping and the dress is absolutely beautiful fits my daughter perfectly comfortable to wear great dress ### 5/5 — Nice and easy *2022-10-10, version 8.23.2* Little to no process for purchasing ### 5/5 — Small Dog Clothes *2021-12-20, version 7.4.0* I got a new puppy for my anniversary, she’s tiny. Shopping for cute little things were terrible expensive! Then I found you! I love it! I even gave your web site to my friends! Thank You! ### 5/5 — Liking the mini!!! *2021-11-17, version 7.2.1* I really enjoy this part of the Ordering. It shortens the content a lot. ### 5/5 — My order *2021-05-26, version 6.6.0* I’m pleased but when I want to see a copy of my bill all I get is pictures ### 5/5 — I love this app *2018-10-20, version 3.75.0* I wish they had actual iphones on this app but i really love this app 😍😍😍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*