# MiniLuxe — user reviews > 58 indexed App Store user reviews of MiniLuxe by MINILUXE, INC., rated 3.20/5 from 62 ratings. - Source: https://appshunter.io/ios/app/miniluxe/id981106696/reviews - App overview in markdown: https://appshunter.io/ios/app/miniluxe/id981106696.md - Rating breakdown: 5★ 31 · 4★ 2 · 3★ 0 · 2★ 5 · 1★ 24 ## Newest reviews (10 of 58) ### 2/5 — Can’t View the Tech’s by Availability *2025-09-01* Unfortunately the Miniluxe app is *VERY INEFFICIENT.* You’re not able to search (from the jump) by your preferred technician. You first have to select your service then select a technician… please reinvest in your app and fix these issues. ### 2/5 — Not efficient *2023-08-11* Appreciate the convenience of mobile booking but it takes way too long to book a service. You should be able to toggle location and technician when searching for available times. Having to delete an item from your cart and start over every time you want to check for a different provider is frustrating. Especially when booking multiple services at the same time. Also having to go all the way back out to the Home Screen to change locations is arduous. Would be great to see who the available technicians are when selecting Any Technician. Dislike having to swat away same 2 prompts about one click booking everyone I open the app. I never use this feature. Agree with others that I wish it was easier to call the studio directly to speak with someone when questions arise. ### 2/5 — Can’t cancel appointment *2022-06-11, version 5.0.0* This app isn’t very user friendly for canceling appointment…. ### 2/5 — Old app was better *2022-04-23* The new app shows you every appointment time, including the times that are not available. Very difficult to schedule an appointment because of this. I don’t like being forced to provide a credit card to book an appointment. Doing that allows MiniLuxe to store my credit card number and I don’t like for small companies to store my credit card information. ### 4/5 — Website *2020-07-22, version 1.15.10* Had problem with new website. Please let me know you read Important messages See you at 12:55 for ped tomorrow Also 1:45 manicure tomorrow Marjorie Mann ### 1/5 — Insecure *2020-02-20, version 1.13.0* I will not be using the MiniLuxe app until it integrates with the iOS keychain and allows my device to suggest a strong password. Prepopulating my contact info is another nice to have, but not a deal breaker. I had high hopes for this app, but I will be continuing to phone the store to book my appointments. This means I will likely book fewer services. It feels like MiniLuxe is trying very hard to move toward a modern experience, where, e.g., you will be checked in via Bluetooth the moment you enter the salon. But the app itself lacks the features I would expect in 2020. Because I could not create an account, I never got far enough to see if ApplePay was supported, but if you intend to take payment in the app, that would definitely be preferable to storing my credit card information. **Developer response:** Hi There! Thank you for such thoughtful and detailed feedback. I agree, I think integrating with the apple keychain is a great idea. I will bring your suggestion to the development team to consider. We have been making small changes to our app regularly, and you may find that some of the upgrades in the MiniLuxe app have elevated the customer experience to support touchless check-in, Auto Pay features and while at our studio you absolutely can choose to pay with Apple Pay. We hope you get the chance to try our app again and let us know you thoughts! Thank you again for such insightful feedback! ### 1/5 — Charges your card without giving you an appointment!! *2019-11-24* I made an appointment and it asked for my credit card information, which I submitted. My credit card Company texts me every time I get charged, and I saw my card get charged. But then the same form appeared again asking for my credit card info! So, stupidly, I submitted the info again and....again, got a text! But never got an appointment confirmation, and there are no appointments under my account. So now I have no idea whether I have an appointment, and I’m worried I’ll get charged as a no show. To top it off, no one at the shop in Beverly Hills picks up the phone! **Developer response:** Hi there. We  appreciate  you  taking the time to explain the details of your recent visit. We genuinely  take  all client  feedback to heart and strive to make positive changes  based  on your thoughts and concerns.  Please email info@miniluxe.com at your earliest convenience so we can work on making this right and gather any more feedback you may have for us. ### 2/5 — It’s alright. *2019-09-19* Love the new features for this app very organized but whenever you book online sometimes your appointment overlaps with another appointment. The app stays booking at the wrong location and numbers aren’t accurate when you try to call the store it brings you to another studio. Very frustrating when they have the cancellation policy and this happens. **Developer response:** Hi There! Thank you for letting us know your experience, I know it's been a while since your review, but a lot has changes in our app! We have worked out a lot more of the hiccups we encountered when we first launched and I think you will be pleasantly surprised but how smooth the booking process is. I invite you to give us a second chance and let us know what you think! Thank you for taking the time to reach out and letting us know your concerns :) ### 5/5 — I LOVE this! *2019-07-20* I’ve been using this app for a while and want to say the most recent upgrade is AMAZING! Thank you MiniLuxe for making it so much easier to book my fav nail techs!! ### 5/5 — Simple. *2019-07-19* So glad I don’t need to call any more to book a mani. Takes me 30 seconds now. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app is terrible book online *2025-12-31, version 5.12.3* The app is terrible. Took far too long long to log in. First it wouldn’t send me a verification code via text due to an error. So then I tried email. Multiple times. But the app kept saying that the code was incorrect even though I’d copied and pasted directly from the email. Finally tried the forgot my password option and was able to get in. Spent 20 minutes trying to figure out how to check the balance of my gift card. There’s no where to add a gift card. The payment options are credit/debit only, the gift card option doesn’t actually allow you to add a card. There is a very hidden option to check the balance. But it requires a card number and mine has a barcode. Tried the barcode and as expected it didn’t work. The whole process was incredibly frustrating and I did begin to consider booking somewhere else. I’ve booked online a few times and never had any issues. Please fix this app! ### 1/5 — App won’t open *2025-07-04* I have tried everything - restarted phone, deleted and reinstalled app, waited a few days and tried again. Nothing works. Ridiculous. ### 1/5 — Sign in *2025-06-17, version 5.12.3* Would be helpful if the sign-in verification code generation worked ### 1/5 — Insecure *2024-02-20* Well, in four years since I reviewed this app, MiniLuxe has made it nearly impossible to book by phone, instead of just onerous. Of course they still want to store my credit card on file all the time without allowing my iPhone to suggest a secure password. A pedicure is a rare treat for me. Three months ago I had my first pedicure since before the pandemic. When I told the technicians how much trouble I’d had booking on the website they assured me the app was a better option. Yesterday, I once more I found myself wanting to take my daughter out for a special occasion. I tried to book through the app and my same concerns from my 2020 review were there. Somehow I got our appointments booked through the website. I logged in to the app with the insecure password generated by my brain. I realized I couldn’t use Apple Keychain to change the password so decided to change it on the website. Now, despite the confirmation email I received, the website says my email address and password are incorrect, and it won’t send me an email to create a new password because my email address isn’t associated with any account! Getting a pedicure is supposed to be stress relieving. Every time I book one with Miniluxe I’m left in tears from the stress caused by their inattention to cybersecurity. **Developer response:** Hi There! Thank you for such thoughtful and detailed feedback. I agree, I think integrating with the apple keychain is a great idea. I will bring your suggestion to the development team to consider. We have been making small changes to our app regularly, and you may find that some of the upgrades in the MiniLuxe app have elevated the customer experience to support touchless check-in, Auto Pay features and while at our studio you absolutely can choose to pay with Apple Pay. We hope you get the chance to try our app again and let us know you thoughts! Thank you again for such insightful feedback! ### 1/5 — An app that’s no better than the web experience *2024-02-10* This app is a maddening labyrinth of frustration and inefficiency. Its user interface seems to have been crafted by someone who delights in tormenting users. Attempting to secure a reservation is an exercise in futility, as the timer eagerly snatches away your selected slot if you don't navigate the labyrinthine process with lightning speed. And if you think autofill might offer a reprieve, think again – it's about as reliable as a leaky faucet, leaving you to tediously input your address and credit card details ad nauseam. Even if you manage to beat the clock, the app gleefully informs you that your reservation has expired prematurely, thrusting you back into the torturous cycle of selecting a new time and starting from scratch. And don't even get me started on the design – it's a visual assault on the senses, with a layout seemingly designed to induce migraines. Save yourself the headache and steer clear of this app unless you have a masochistic streak a mile wide. ### 1/5 — If the person you request isn’t available at the time you ask, you have to start ALL OVER again! *2023-08-04* WHY don’t you have a calendar that shows availability for the requested technician?! I hate having to start all over again. I have to book ‘any technician’ to get the time I need. It’s impossible to see who’s available. Better yet…why don’t you ANSWER THE PHONE like everyone else does?! There are people at the desk and their job appears to be doing absolutely NOTHING. ### 1/5 — Scheduling not working *2023-04-25* The app is saying there are no appointments available for any service I try to schedule. I looked through the next few months and every single day says no appointments available ### 1/5 — The only means of scheduling *2022-07-14, version 5.4.0* Miniluxe services are great. This app is not. Unfortunately, since they no longer seem to schedule by phone, this app is the only way to schedule services. The interface navigation is terrible. The notifications are constant and irrelevant. Sigh. Do better, ok? ### 1/5 — Freezed app upon feedback *2021-03-13, version 1.18.5* Your app is freezing when we put feedbacks ### 1/5 — Access app *2020-08-09, version 1.15.10* Horrible app too large to be able to access appointments ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2021-04-06* So easy to use and love that I can request my nail artist and to see all the open appointments at every salon to pick the one that fits my schedule. ### 5/5 — Fabulous nail salon and easy app! *2021-02-17* MiniLuxe is the cleanest most professional nail and waxing salon! I love all their services and especially their new recharge and gel mani! The app is great and easy to use. It’s updated often to fix any bugs and I haven’t had any issues using. ### 5/5 — Easy to use and great for scheduling! *2021-02-17* I love using the Miniluxe app to book my appointments. I really like to be able to plan ahead and know I’ll get my favorite nail designer at a time that works for my schedule! Makes it super easy to go on my lunch break, which I could never do at other nail salons. ### 5/5 — Makes booking so easy! *2021-02-17* Love this app. I can quickly book the exact service I want at any location, and all of the available time slots show right there to choose from. I don’t know of any other salon that makes it this easy! Super easy to change or cancel when necessary too, no need to call the studio. Checking in and out of my appointment is so simple and quick with this app! My favorite feature is knowing exactly how long your service will be and when it will start/end. Makes it so much easier to fit in some self care during a busy week. ### 5/5 — Easy to schedule an appointment *2021-02-17* A great app to be able to schedule an appointment in the studio I want with the nail designer or waxing editor I prefer. Great for planning into to my schedule. ### 5/5 — Easy. Simple. Fun ... I love it! 😍😍 *2021-02-17, version 1.17.8* It takes a minute to book my appointment. ### 5/5 — THE BEST IN NAIL CARE *2021-02-17* Not only is this the best in studio experience I’ve ever had but their products are clean/non-toxic and MiniLuxe treats it’s studio employees well with fair pay, benefits, etc. Most salons barely pay minimum wage, let alone benefits and PTO! They are for sure a best in class nail salon and creating new industry standards. ### 5/5 — So clean *2021-02-03, version 1.17.8* Love the salons. Great availability. Lovely app. ### 5/5 — Best nail salon gets even better *2020-12-13* MiniLuxe has completely changed my nail salon experience by offering online booking and having an app where you can request your favorite technicians and rebook your next services. Love the reliable appointment times!! AMAZING!! ### 5/5 — Love MiniLuxe *2019-07-23, version 1.9.1* I love getting pedis and waxing from MiniLuxe! Quality service and amazing staff! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*