# Minneapolis 311

> Mobile app for reporting and tracking city service requests in Minneapolis. (iPhone/iPad app by City of Minneapolis.)

- Source: https://appshunter.io/ios/app/minneapolis-311/id542375735 (this page in markdown: same URL + `.md`)
- Developer: [City of Minneapolis](https://appshunter.io/developer/576002170)
- Category: Utilities
- Price: Free
- Rating: 4.20/5 from 208 App Store ratings · 63 written reviews indexed
- Age rating: 12+
- Requires: iOS 18.0 · 147 MB
- Languages: American English, Arabic, Filipino, French (France), German (Germany), Italian, Korean, European Portuguese, Russian, Chinese (Simplified, China) and 4 more
- Released: 2012-07-17
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/minneapolis-311/id542375735/reviews.md

## What is Minneapolis 311?

Want to report a pothole, broken streetlight, or parking meter while on the go? The
Minneapolis 311 app makes reporting issues like these easier than ever. The app
uses GPS to identify your location and also allows you to snap a photo to add to your
service request. Reports are automatically sent to the City’s 311 system and routed to
city departments for resolution. You’ll also be able to follow your issue from the time it
is reported until it is resolved.

The mobile app can also be used to report such issues as graffiti, damaged street signs,
and abandoned vehicles.

This app submits data to City of Minneapolis via a third party service, SeeClickFix. The handling
of the data submitted to the City for servicing the issues submitted using this app is covered by
the city's privacy policy which you may read here: http://www.minneapolismn.gov/about/

Privacy Statement:

SeeClickFix will handle and store your data as well. You can read SeeClickFix's terms of use here: http://seeclickfix.com/terms_of_use

## Key features

- Report city issues on the go
- Utilize GPS for location identification
- Attach photos to service requests
- Track issue status from report to resolution
- Report graffiti, damaged signs, and abandoned vehicles

## What do users think of Minneapolis 311?

Overall sentiment: negative

**Pros**

- 👍 Community involvement tool
- 💡 Power to improve city
- 🚀 Quick issue resolution
- 👍 Easy to report issues
- 👍 Location feature useful
- 👍 Great idea for city engagement
- 👍 Connects citizens with city
- 👍 Keeps neighborhood clean
- 👍 Hassle-free reporting

**Cons**

- 🐛 App is buggy
- 🐛 App doesn't work
- 🐛 Connection issues
- 🐛 Cumbersome to use
- 🐛 Outdated and imprecise
- 🐛 App is slow and clunky
- 🐛 Basic and chore-like
- 🐛 Redundant form questions
- 🐛 App not fluid
- 🐛 Issues not resolved
- 🐛 City not responsive
- 🐛 App crashes in cold
- 🐛 No landscape mode on iPad

**Commonly reported bugs**

- App ignores modifications and autocompletes
- Typos caused by the app itself
- Cannot close issues
- Cannot sign in or register
- Cannot load categories
- Links in 'places' tab don't work
- App will not load
- Impossible to delete account
- GPS issues
- Connectivity for report submissions
- Follow up from representatives lacking
- App doesn't submit reports (connection error)
- Delete and reinstall to fix connection error
- Registration screen loops
- Does not submit issues on iPhone 7
- Reports submit inconsistently
- Half the features don't work
- Connection issue error
- Cannot register bicycle
- Does not send video
- Map view clunky, doesn't show all issues
- Voting system and issue following have bugs
- Weird transition bug on some screens
- App crashes in cold weather
- Issues resolved don't get posted as such
- No updates on requests (some 3-4 years old)
- Mapping function too finicky
- Bombarded by spam emails from map creator
- City staff removed useful reporting options
- Does not default current time, date, or location
- Too many buttons for quick report
- App is slow
- App is clunky
- Shares too much information
- No iPhone 5 support
- No landscape mode on iPad

**Most requested features**

- Condense description fields
- Remove redundant location fields
- Use date/time selectors
- Allow anonymous reporting
- Improve map view functionality
- Add iPhone 5 screen support
- Improve iPad usability (landscape mode)
- Better distinction between city/park land reporting

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/minneapolis-311/id542375735/reviews.md

### 2/5 — Great service, broken app

*2025-10-11, version 6.2.1*

Glad this app exists, but there seems to be a serious issue with it. Looking through issues reported by other citizens in the app, so many of them are riddled with crazy typos. It wasn’t until I submitted my own stoplight issue that I realized the typos were caused by the app itself. The text I carefully reviewed and posted differed wildly from what was shown after submission. It seems to ignore certain modifications and autocomplete selections. 

For example, if I start typing “Xer” and choose the “Xerxes” autocomplete option, the text input box will correctly show “Xerxes”, but after publishing, it shows something like “Xerave”, mashing together the pre-autocomplete text with the next word I typed. I imagine this is very difficult for city staff to make sense of.

### 2/5 — Redundant form questions

*2025-09-09, version 6.2.1*

I would love to love this app, but the submission form is annoying to use with redundant fields and far too many required fields.

There are two description text fields in addition to a “select an answer” sheet with prefilled options. Condensed this to one.

I have to place a pin on the map to get to the form, why do you then ask for an intersection? I already gave you that info. You can probably pull it from an attached photo too.

Why do you not use the date and time selector for those fields? Typing that from the standard keyboard is a lot harder than using the controls that were specifically made for date and time selection.

### 5/5 — Tell friends, family, and neighbors.

*2024-11-16, version 5.17.0*

Grateful for the non emergency service.

### 4/5 — Keep on MPLS. 💗

*2023-12-27, version 5.16.0*

Running a city requires community involvement. This tool helps the citizens contribute

### 1/5 — Completely useless

*2023-06-06, version 5.13.0*

Good for absolutely nothing. App is trash pretty much impossible to get or report any information or issues. Pretty much what I expect from this city.

### 1/5 — Can’t close issue

*2023-01-30, version 5.9.5*

I keep getting emails on a grass not mowed issue, it’s winter now, but I can’t close the issue!!!

### 1/5 — No longer works

*2022-12-15, version 5.9.5*

This app doesn’t seem to be supported anymore? I can’t perform any action. I can’t sign in, I can’t register, when I go to report an issue it will say “cannot load categories”. Unfortunate as it seems like it used to be a very helpful app.

### 1/5 — WORST APP EVER

*2022-03-19, version 5.9.5*

They literally don’t do ANYTHING about any mess, disruptions or anything that should be handled by the city. Have absolutely no idea why they would have an app to do nothing about anything. You can report whatever you want but nothing will happen. They say it’s been “noted as a claim” then will just be taken off in a week. POINTLESS APP.

### 1/5 — Doesn’t work???

*2020-11-18, version 5.7.1*

It seems like the first tab “places” links you to different things like “city web” and “street sweep” etc, so why when I click any of them they don’t work????? Nothing happens.  The rest of the stuff, like “notices” works.

### 1/5 — Loser

*2020-01-02, version 5.6.0*

This app will not load. Do you expect users to have wifi at all times? If so, make it free to all within city limits. Frustrating.

## Frequently asked questions about Minneapolis 311

### What can I report using the Minneapolis 311 app?

You can report a variety of city issues, including potholes, broken streetlights, parking meter problems, graffiti, damaged street signs, and abandoned vehicles. The app is designed to make reporting these issues as straightforward as possible.

### How does the app help track my reported issues?

Once you submit a service request through the app, it is automatically sent to the City's 311 system and routed to the appropriate city departments. You will be able to follow the progress of your issue from the moment it is reported until it is fully resolved.

### Is the Minneapolis 311 app free to use?

Yes, the Minneapolis 311 app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### What information does the app collect and how is it handled?

The app uses GPS to identify your location and allows you to attach photos to your service requests. This data is submitted to the City of Minneapolis via a third-party service called SeeClickFix. The handling of your data is covered by the city's privacy policy and SeeClickFix's terms of use.

### What are the common use cases for the Minneapolis 311 app?

Common use cases include reporting road hazards like potholes, alerting the city to malfunctioning streetlights, flagging graffiti, or reporting abandoned vehicles. It's a convenient tool for residents to actively participate in maintaining their city.

## Version history (last 5 releases)

### 7.0.0 — 2026-08-14

- Language support improvements and translations are available in the mobile app where enabled.

### 6.5.0 — 2026-05-21

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

### 6.3.1 — 2026-03-14

- This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience.

### 6.2.7 — 2026-01-27

- Update age ratings responses

### 6.2.6 — 2025-12-12

- Bug fixes and minor enhancements

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## More apps by City of Minneapolis

- [Minneapolis Snow Emergency](https://appshunter.io/ios/app/minneapolis-snow-emergency/id576001987)
- [MPLS Parking](https://appshunter.io/ios/app/mpls-parking/id1009365391)

All apps by City of Minneapolis: https://appshunter.io/developer/576002170

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*