# Mirth Vegas Casino — user reviews > 73 indexed App Store user reviews of Mirth Vegas Casino by ShrewdScholar Studio Limited, rated 4.41/5 from 2,494 ratings. - Source: https://appshunter.io/ios/app/mirth-vegas-casino/id6553966552/reviews - App overview in markdown: https://appshunter.io/ios/app/mirth-vegas-casino/id6553966552.md - Rating breakdown: 5★ 1,891 · 4★ 198 · 3★ 140 · 2★ 62 · 1★ 203 ## What do users think of Mirth Vegas Casino? Overall sentiment: negative **Pros** - 🚀 Fast payouts - 👍 Fun games - 💰 Real money wins **Cons** - 🕰️ Slow redemption times - 🤖 Poor customer service - 🚫 Inconsistent payouts - 🔒 Verification issues **Commonly reported bugs** - Accounts being frozen without explanation - Games disappearing from the app **Most requested features** - Faster redemption processing - Improved communication with customers - More transparency around payouts ## Newest reviews (10 of 73) ### 2/5 — I don’t understand… helppp *2024-09-14* Well I deposited $10 and got up to about $70, then back down to $50 were I decided I was going to cash out. I went through the whole process with verification with my identification and it said I could now exit my browser everything was successful but when I get back on the game I have no history of redeeming and no emails with confirmation of a redemption. Please help me fix this and I’ll increase my star review. I’ll keep you all updated in the mean time. Other than that the app is very fun and the games are nice! Really good win ratios to be honest. Just confused on how to cash out / redeem. ### 3/5 — Paid *2024-09-11* Not sure what everyone is talking about when it comes to getting paid. I put in 20$ and cashed out 300$. They had it deposited within 36 hours. That was impressive. However, once you cash out, your chances of winning anything after that are done. I took the remaining money I had in the account and played the minimum bet and tons of different slots and couldn't even get a win that was over my bet. Thanks for the 300$ but time to move on and call it a win. Besides the first initial wins, this game probably has odds that are way worse then any real casino. **Developer response:** Dear Santa Cruz, We acknowledge that you may be facing challenges while playing. Please do not hesitate to contact our player representatives within the game should you require any assistance or have queries. They are fully dedicated and passionate about providing you with the assistance you need and will go above and beyond to address any misunderstandings or uncertainties you may come across in your gaming journey. We look forward to hearing from you. ### 4/5 — Redemption time is slow! *2024-08-31* I gave this 4⭐️s because the site is fun and is getting new games daily. The redemption time can take up to 7+ days which is in my experience one of the longest wait time I have encountered. But other than that I like this site and do recommend it. **Developer response:** Dear player, We apologise for any inconvenience you have experienced. Could you please share your Player ID with us? Our player representatives would love to connect with you. They are dedicated to helping you and will ensure to address any questions or misunderstandings you may have. We’re looking forward to your response. ### 3/5 — Can’t get a response to any of my messages *2024-08-31* I don’t know what’s going on but it’s been over 2 weeks and I haven’t received my redemption also I’m not getting any replies to my messages… so I figured I’d leave a review and see if I can get help this way somehow! Edited: Here is my player ID number E9WR2CTG **Developer response:** Dear player, We understand that you may have encountered some misunderstandings while playing. Our player representatives will reach out to you directly in game regarding the issue you mentioned. They prioritize your needs and are committed to answering any queries or addressing misunderstandings you may have. If you have any further issue, please do not hesitate to contact us in game. Hope you have a lovey day. ### 2/5 — Games *2024-08-30* I really love this game I have told all my friends about how fun it is to play I won some money let’s see how long it takes to get it thanks fun games I’ll let u no how quick I get my money but I am having a hard time redeeming my money. I see all the other responses and they are having the same troubles. I sure hope they didn’t rip me off. I will go up on my STARZ once I get my money and I know this is legit. **Developer response:** Dear Part fart, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 4/5 — I like the games but…………… *2024-08-30* I like the games but it shouldn’t take as long as it does for review. No other game that is similar takes as long as this one does. I will follow up this review after I see how long they take to review for redemption. Ok took away a few stars they have responded in app to let me know yet again they sent to the review team again for my redemption. Until I do receive my redemption, I will continue to add to this review because that is really the only problem they don’t wanna pay you if I want the money and I redeem it just pay me because now I can’t add money to play on because I don’t trust you so once they hit my redemption, I will let everyone know. Update ….I have still yet to hear from support that I was told to contact its AI robot and there is no response from emails I have sent I have 5 pending redemptions that say waiting for review but they did redeem a $2 redemption. I like the game but redemptions to PayPay is a lie and no actual customer service Ok update to my review,even tho it took longer than it should they have indeed made it right….Now I can go back to playing and I honestly do love this app and I’m so glad they made it right!!! **Developer response:** Dear Graceelynn7879, We sincerely appreciate your kind words and feedback, which always brighten our day! Your support is incredibly important to us and inspires us to continue providing you with the best gaming experience possible. Please don't hesitate to contact us through the in-game support system whenever you need help. Our team is dedicated to assisting you in any way we can to ensure your enjoyment of our games. Have a wonderful day ahead! ### 2/5 — waiting on cash out *2024-08-28* i was really hoping this game was legit because it would have been my new favorite game,i played this games and one $20,then $10,then $43 then $5 now good news is within 8hrs they paid me the $43 however i’ve been waiting over 5days for my other redemptions and keep getting blanket answers from cust serv saying it will usually come in 3 days but can take 7 in just worried because of the reviews i read everyone says the same thing they will cash out one or two of ur winnings and then stop cashing you out.i will update you if it changes and they actually pay me then it will be a whole different post because if it pays out it will by my new fav game! **Developer response:** Dear player, We understand that you may have encountered some misunderstandings while playing. Please provide us with your Player ID so that our player representatives can reach out to you directly regarding the issue you mentioned. They prioritize your needs and are committed to answering any queries or addressing misunderstandings you may have. We await your reply. ### 4/5 — Check this one out *2024-08-26* I play a lot of slots and poker apps and this one goes in my main set of games. Redemptions working and validation isn’t hard to process. It’s basic validation ID & selfie. Thank you **Developer response:** Dear Player, We are so delighted to receive your appreciation. It's our honour to have players like you to support our game. If you need any assistance, please do not hesitate to let us know in game and we are always here to help! Hope you have an amazing day! ### 5/5 — Great app to play *2024-08-25* It’s pay great timing of the rewards are good. Great games to enjoy I have recommend this to all my friends and family to play and it really does pay real money when you do when and you can cash out at $1.00 if you want too. Bonus often as well. Gives you daily bonuses to play on. Adding money to it is great price as well. I really love this app. ### 5/5 — Redemptions *2024-08-23* I have gotten paid twice from this app. However now that I’m owed almost 300 dollars I have gotten nothing! I don’t understand how they pay them they don’t. It’s been 2 weeks now. Be skeptical!! I will revise if I receive payment. ## Most critical reviews (10 lowest-rated) ### 1/5 — This game is a scam *2024-09-04* It lets you win and then gives you one redemption and so you keep playing and put in more money but when you win big and try to redeem it won’t redeem your winnings it just says under review , now I can’t even get a reply as to why it won’t redeem my winnings . But I fell for the scam and put in more money thinking I was going to get my winnings and they won’t pay out so don’t waste your money on this game because it’s a big scam . I liked it up until the point where it wouldn’t pay out winnings so learn from my experience and don’t pay this game anything because they’ll keep your money and won’t pay you . **Developer response:** Dear player, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — redemption *2024-09-03* I play this game on a regular basis but I have not recieved four of my redemptions and it has been three weeks nos I have contacted them multiple times and I only get an AI generated message saying that they are working weekends this is not fair to your customers I have a huge redemption and i would like to be able to trust that I will be paid if I win!! I really like this casino but very poor service when it comes to payouts and lack of ability to communicate with their customers I will continue to post a review on here until this is resolved. I hope it will be resolved asap. **Developer response:** Dear player, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — DOES NOTPAY OUT WINNINGS 15 days since request *2024-09-03* The email in the dev library k does not reply either It has been 15 days since started to redeem my winnings and still have not gotten any response. The mods on here responded but my email has been ignored aswell. The last response I got from in game chat was 12 days ago Regarding funds you guys won’t release. I redeemed a a total of 650 dollars 13 days ago and it’s being withheld by this game and everyday I send messages and still no response. Wonder why Apple lets them keep the app in the store **Developer response:** Dear its_crowley, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — Redemptions take way to long *2024-09-03* This site is a scam!!!!!! They pay you your small withdrawals to hook you in then won’t pay you the big ones. I made 7 redemptions through this site , from 6 dollars to 40 dollars. All the redemptions went through smooth. Then when I hit for almost $300 all of a sudden there is inconsistencies in my pay pal account and they wouldn’t pay. However they took the money from the account to play the game and continued taking deposits from the same PayPal account (4-$10 deposits). So if there was inconsistencies enough not to pay then why did they continue taking the money. I’ll tell you why because they are scammers!!!!!! This is a Chinese company and they won’t pay when they don’t want to and there is nothing you can do about it. After going back and forth with them for a month I reported them to the FBI cybercrime. I doubt anything comes of it but if enough people report it maybe they will shut them down!!!!!!!!! **Developer response:** Dear Player, Please know that we are a legitimate gaming platform. It's important to keep in mind that the rewards in our game are randomly generated. You may need to spin more to earn better rewards. Rest assured, we are continuously improving and optimizing our game features to provide you with a top-notch gaming experience. For any assistance, please reach out to our dedicated support team through the in-game channel. They are here to help and address any misunderstandings or concerns you may have. Enjoy your day and happy gaming! ### 1/5 — DOES NOTPAY OUT WINNINGS *2024-09-02* It has been 14 days since I e tried to redeem my winnings and still have not gotten any response. The mods on here responded but my email has been ignored aswell. The last response I got from in game chat was 9 days ago Regarding funds you guys won’t release. I redeemed a a total of 650 dollars 13 days ago and it’s being withheld by this game and everyday I send messages and still no response. Wonder why Apple lets them keep the app in the store ### 1/5 — Redemption failed *2024-09-02* I sent in a $50 redemption on Aug 21st on Aug29th I check my game to see if I had gotten my cash out redemption & it said redemption failed! That’s all nothing else! So I resubmitted it & it’s still being reviewed…SMH I like playing the games but i don’t like lbeing lied to that I can cash out & don’t haveto deal with waiting too long but of my pcourse I do & now it looks like yall plan on keeping me my winnings & that’s not right! I will continue to give a poor review until get my winnings! Hope yall get it done! I’ve never had to wait this long ever on any other platform ,so I’ll give a badreview daily until yall send my payout redemption to me! **Developer response:** Dear texkrazi, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — Game is showing up different *2024-09-02* I have purchased several times. Now I cannot even get into the game. Gave money then played for a few…logged me out automatically and now it’s a completely different interface. Something is shady. I want a FULL refund of all monies spent. My sc coins cannot get into not even my gold Coins. Something is wrong this app is legit messed up right now. I’ve sent emails no response. I will fight payment on all transactions if it isn’t resolved and the App Store as well. Threats? Promises… **Developer response:** Dear Norcaltmoney, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — So irritated *2024-08-30* So I have bought sc twice now and haven’t gotten credit for either or. I should of learned my lesson the first time and deleted the app but I didn’t. I continued to try and purchase coins again. And now since it is Friday night I have to wait all the way til Monday bc obviously they don’t have anyone to speak to during The weekends. Which is ridiculous, every other casino I play similar to this one, you can speak to a representative at anytime of the day or night. I will be deleting this app as soon as I get my credit for the sc I have already purchased. Not a happy customer what so ever **Developer response:** Dear Taylorelynn, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — Not paying redemption *2024-08-29* It has been over 10 days and I’ve not been paid out for numerous redemptions. I have reached out to customer service dozens of times. Literally dozens. I just keep getting ignored. So disappointed. Will not be putting any more Money in since I can’t get it back. I’ve been told to contact the in app customer service from the developer. I have been I have been contacting the the in app customer service for 2 weeks now. Daily. I’ve emailed also. I appreciate the response to my post from the developer but it doesn’t do me any good when I can even get a response in the app customer service. Update: it has now been a full month of no communication and most upsetting, none of my 6 redemptions have been granted. I tested the app and used check in money to play and I won $1.24 I did a redemption and it was given to me in less than 30 min. Obviously my other redemptions are much higher but I haven’t gotten any of those. I’m not sure how it can redeem one and not the others. **Developer response:** Dear Pennyhartz, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 1/5 — Seems like a scam *2024-08-24* I've played multiple games like this; never had an issue..and my redemption is goin on a month unpaid with not one response from customer service?!! It's my money and I need it now, so when will you be releasing my funds?? Y'all can accept new people and snatch money but not pay out?! And all my verification is correct never had an issue!! ## Most praised reviews (10 highest-rated) ### 5/5 — Redemption *2024-09-14* I have redeemed multiple times and usually get it same day. The past couple of days it takes a lil longer but no longer than 2 days. I don’t know about all these other experiences people complaining about I did notice I’d have more than one redemption and one would get skipped and would still be under review. Not sure what’s going on with that. Love this game!!! ### 5/5 — Where is my money? *2024-09-09* I made a redemption almost a month ago and haven’t received anything except an email stating that they will send me another email on the date they redeem my money. I made a redemption for $400. to get part of the money I have lost playing at this casino. I wanted to see how long it would take to get the money back into my account before I spent anymore. I am very disappointed because I was hoping that I had found an online casino that I could trust to play at home. I don’t know what is taking so long to get my money back. Am I really going to get my redemption back? Are you taking advantage of the people playing with real cash? I need to get a response soon. Thanks. **Developer response:** Dear teachde53, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 5/5 — Bug *2024-09-09* They are not minor. The reels are rigged. You don't get the money when you're playing. I tried to cash out for days and days did verification, but then it never let you go through. It just keeps telling you to do it again and again and again and nobody ever answers you ever. **Developer response:** Dear Flahaball, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 5/5 — Redemptions *2024-09-06* First time money was in my account less than 24 hours. This time I’ve been waiting for 12 days, have wrote several messages via chat with zero response. Update I ended up getting paid 14 days later **Developer response:** Dear Infbwj, We are truly sorry for the situation you've encountered. Feel free to reach out to us within the game whenever you need assistance or have any questions. Our player representatives are dedicated to assisting you and will do their utmost to address any concerns or misunderstandings you may have. We look forward to hearing from you soon. ### 5/5 — Games *2024-09-05* I really love this game I have told all my friends about how fun it is to play I won some money let’s see how long it takes to get it thanks fun games I’ll let u no how quick I get my money but I am having a hard time redeeming my money. I see all the other responses and they are having the same troubles. I sure hope they didn’t rip me off. I will go up on my STARZ once I get my money and I know this is legit. I got my money guys. It didn’t take long at all and I won 500 was very first time redemption on this game and it comes within a week. It’s very legit no matter what anyone says. Be patient it comes. **Developer response:** Dear Part fart, We sincerely appreciate your kind words, as they truly brighten our day! Your support is invaluable to us and serves as a driving force to keep us going. Please remember that if you ever need assistance, you can always reach out to us in-game. We are here for you and ready to help in any way possible. Wishing you a fantastic day ahead! ### 5/5 — They paid after a while just give them time *2024-09-04* They did finally pay me the money I won so just give them time and maybe walk away for a bit one day you may have a good deposit in you’re PayPal **Developer response:** Dear darkrose 1115, We sincerely apologize for the inconvenience you have experienced. Please be assured that our dedicated player representatives are available within the game to provide you with any needed assistance or address your questions or misunderstandings. They are committed to resolving any concerns or misunderstandings promptly and efficiently. We hope to hear from you soon. ### 5/5 — So far so good. *2024-09-01* I really like the games and I just won a huge prize so right now everything is so far so good! If I get a quick redemption then I’ll will say hands down the best app!! But the games are fun and I do like the odds I have had at winning. Most of the others that promised this same thing don’t deliver! This one has every time! Fingers crossed redemption is quick! ssbell76 is my screen name! Everyone should give it at least a chance if they ever got frustrated with false casino game promises **Developer response:** Dear ssgalvin, Your kind words always bring a smile to our faces! Your support means the world to us and keeps us motivated every day. Remember, whenever you need help, you can reach out to us in-game. We are here for you and eager to assist in any way we can. Wishing you a wonderful day ahead! ### 5/5 — Redemptions *2024-08-31* I have gotten paid twice from this app. However now that I’m owed almost 300 dollars I have gotten nothing! I don’t understand how they pay and then they don’t. It’s been 2 weeks now. Be skeptical!! I will revise if I receive payment. **Developer response:** Dear player, We understand that you may have encountered some misunderstandings while playing. Please provide us with your Player ID if the issue has not been solved yet, so that our player representatives can reach out to you directly regarding the issue you mentioned. They prioritize your needs and are committed to answering any queries or addressing misunderstandings you may have. We await your reply. ### 5/5 — Redemption *2024-08-26* It’s been 2 weeks now and I still haven’t gotten my money. I have emailed customer service numerous times with no response **Developer response:** Dear player, We are truly sorry for the situation you've encountered. Could you please kindly let us know your Player ID so our player representatives can get in touch with you about relevant issue? They are dedicated to assisting you and will do their utmost to address any concerns or misunderstandings you may have. We look forward to hearing from you soon. ### 5/5 — Winnings *2024-08-26* I’ve been waiting a week to get my winnings just purchased a package didn’t receive the SC but received the play money this app has disappointed me been reaching out to customer service no one response I just want my winnings and refund! **Developer response:** Dear player, We sincerely apologise for the inconvenience you have experienced.To assist us in resolving your issue efficiently, may we kindly request your Player ID? This will allow our player representatives to get in touch with you and provide the necessary support. They are committed to helping you and will make every effort to address any inquiries or misunderstandings you may have. We hope to hear from you soon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*