# MISSACC: Bridal & Prom Dresses — user reviews > 50 indexed App Store user reviews of MISSACC by Xi'an Zuange Lafu Network Technology Co.,Ltd., rated 4.50/5 from 365 ratings. - Source: https://appshunter.io/ios/app/missacc-bridal-and-prom-dresses/id6753962471/reviews - App overview in markdown: https://appshunter.io/ios/app/missacc-bridal-and-prom-dresses/id6753962471.md - Rating breakdown: 5★ 304 · 4★ 12 · 3★ 5 · 2★ 8 · 1★ 36 ## Newest reviews (14 of 50) ### 3/5 — Mother of the bride dress *2026-07-29* Disappointed with the dress went to pull the strap over the buttons on the sleeve and the first one on each sleeve broke. **Developer response:** We're truly sorry — a broken button on the first try is incredibly frustrating, especially when you're excited to wear the dress. That's a clear quality issue on our end. Please message us in-app with your order number and we'll issue a full refund or send a replacement right away, whichever you prefer. ### 1/5 — Cheap knock-offs *2026-07-11, version 1.1.6* I ordered a dress from here. It shipped from China and arrived wadded up and stuffed into a bag. The material was cheap and the craftsmanship was off. I would not order from here again. ### 1/5 — Scam *2026-07-05* This website is a scam. Buy their products at your own peril. They will take your money & send you counterfeit and/or poor quality dresses. Then they will provide every excuse in the world to keep from providing a full refund of your payment. DO NOT FALL FOR THE SCAM!! These dresses are NOT as described or pictured & you will not receive what you’re looking for. **Developer response:** We are truly sorry you feel this way. We are a legitimate company and take every complaint seriously. Please message us via email support@missacc.com with your order number and photos of what you received — we will provide a return label for return. We want to make this right. ### 1/5 — WHERE IS MY REFUND? *2026-07-01* I spent almost $500 here, and the dresses don’t fit me properly. I wanted to return them, but they told me I have to pay the return shipping fee plus other charges. What “other charges”? I don’t know—they never even sent me an itemized list or explained the fees. My other option was to keep almost $500 worth of dresses, and they would only refund me $60. Seriously? And to make it worse, I still haven’t received that $60. 🙄 This page is a joke. Terrible customer service, poor communication, and an unfair return policy. I definitely won’t be ordering from them again. **Developer response:** We are truly sorry for this frustrating experience. Being asked to pay unclear fees or accept only a $60 refund on a $500 order is completely unacceptable. Please message us in-app with your order number — we will provide a return label for you. We will also immediately trace the missing $60. This is not the experience we want for any customer, and we are committed to making this right today. ### 1/5 — Purchase and correspondence *2026-07-01* Was not happy with the service, will not be purchasing from here again. Wanted to send item back as item didn’t fit and measurements on dress should have fitted. Not quick at responding to emails etc **Developer response:** We are truly sorry the dress did not fit as expected and that our email replies were slow. Please message us in-app with your order number and we will arrange a return with return label for you right away. We would love the chance to make this right. ### 1/5 — BUYER BEWARE *2026-06-28, version 1.1.5* I ordered a dress for my daughter’s wedding. After receiving it and putting it on it just wasn’t what it looked like in picture. The color is a lot lighter than it appears online. The cups in it are terrible. One was folded in half and I managed to get it unfolded but it had a crease in it that wouldn’t so away. And they were not removable without cutting the dress to get them out. Emailed MISSACC to get address to return dress and they offered for me to keep the dress and give me $12.50even though the total price was $110. Or they would give me a 30% off discount for my next purchase. From here again if third choice was to send it back pay shipping and handling customs restocking fee, which they could charge whatever they wanted and I may end up with no dress in less than the $12.50 they offered to give me to keep the dress. I emailed them back again and still have not heard a reply. You will not get your money back do not order from this place. I will be going above and beyond. On social media and to anyone that will listen to never buy anything from this company. ### 1/5 — Abzocke!!!! *2026-06-25* Ich habe meine Bestellung kurz nach dem Kauf storniert, aber bis heute keine Rückerstattung erhalten. Niemand kümmert sich um mein Anliegen, stattdessen wird versucht, mir weitere Produkte aufzudrängen. Passt bitte auf – ich kann diese Seite absolut nicht empfehlen! **Developer response:** Wir entschuldigen uns aufrichtig, dass Sie Ihre Stornierung nicht erhalten haben und sich niemand um Ihr Anliegen gekümmert hat. Stattdessen weitere Produkte anzubieten, ist völlig inakzeptabel. Bitte schreiben Sie uns direkt in der App mit Ihrer Bestellnummer – wir erstatten Ihnen den vollen Betrag sofort. ### 1/5 — Do not recommend this store. *2026-06-23, version 1.1.4* I have been trying for more than a month to get a refund for an order worth approximately $358.54 that I never received. Instead of helping me resolve the issue, the company keeps making excuses and asking for documents that I cannot obtain. I have sent countless emails and still have not received a proper solution. At this point, I feel completely ignored and taken advantage of. Based on my experience, I do not trust this company and I believe other customers should be very careful before placing an order. I paid for a product that never arrived, and they continue refusing to take responsibility or issue a refund. This has been one of the worst online shopping experiences I have ever had. I will not be purchasing from this store again and cannot recommend it to anyone. ### 1/5 — 😒 *2026-06-22* I don't usually leave comments or reviews, but I am making an exception this time. I placed my order and paid for delivery between June 14th and 17th, but it didn't arrive until June 20th. I needed the dress for June 15th; I trusted your store, and I was disappointed. I didn't have the dress for my event, which was so sad and frustrating since I didn't have another one. I’ve been trying to return the product for days—I don't need it anymore—and I want a refund for both the dress and the shipping costs. Paying $45 for expedited shipping was a complete waste of money. I am very upset; I never thought this would happen. I was so excited to wear the dress, but it didn't arrive on time. 😥 **Developer response:** We are truly sorry to hear that.Since all of our dresses are made to order which takes 12-15 days for process.We hope we can provide a compensation for this issue encountered.Please message us in-app with your order number and we will compensation or a return for you. ### 1/5 — Cancellation of my order *2026-06-19* I place an order and within a few hours I realize that the measurements were incorrect after going back to the size chart. I tried reaching out to have the order canceled so I could reorder by sending several emails but got a response telling me they can adjust the measurements which I declined to have done. and it’s been two days now I have not gotten a response back. The order is still being processed. I canceled before twenty four hours which I would be qualified for a full refund base on the cancellation policy. My account was also charged which was unauthorized. I am still awaiting confirmation for my canceled order. **Developer response:** We sincerely apologise for the lack of response and that your cancellation request was not handled properly. You are absolutely right — if you cancelled within 24 hours, you qualify for a full refund under our policy, and we should have confirmed this immediately. Please message us in-app with your order number and we will cancel your order right away and process your full refund today. We are truly sorry for the delay and the unauthorised charge concern; this is not the service we stand for. ### 1/5 — Ai photos *2026-06-19, version 1.1.3* All there dresses are AI photos so I don’t really know what I’ll truly get. It would be nice if they were actually real people. ### 1/5 — DO NOT SHOP HERE *2026-06-18, version 1.1.3* This is one of the worst shopping apps I’ve ever used.The products are misleading and do not match the photos at all. The quality is unacceptable. On top of that, the return process is incredibly inconvenient because there is no return button. Customers are forced to wait for an email from support just to begin the return process. It feels like the company is making returns intentionally difficult. I regret buying from this brand and would strongly advise others to think twice before ordering. ### 2/5 — Moyen *2026-06-11* Il es en anglais et espagnol du coup ces difficile de faire les achats déçu **Developer response:** Nous vous prions de nous excuser pour la gêne occasionnée. Notre site web est multilingue ! Vous pouvez choisir votre langue et votre devise préférées en cliquant sur l’icône des paramètres en haut à droite de la page de votre compte sur la page d’accueil. Si vous rencontrez des difficultés pour naviguer sur le site en français, n’hésitez pas à nous contacter via l’application ; nous sommes toujours là pour vous aider. ### 1/5 — HORRIBLE! RUN! DO NOT BUY! *2026-06-09* Terrible customer service. I emailed them twice within the same day I received my item to return my order and not once have the responded to my email. I’m extremely unsatisfied with my order because I bought it in May and paid for express shipping. It said it would arrive June1st-6th and it didn’t get here until the 7th, ONE DAY AFTER MY EVENT. I had to go buy another dress and spend more money because my order did not arrive. NOT ONLY THAT but the dress doesn’t even look like the color I asked for. The pictures look like AI. And the colors are misleading on the website compared to in person. I don’t even think I’ll get my refund since they don’t wanna text back so I’ll just leave this review for them. SAVE YOURSELF AND DO NOT BUY FROM HERE! **Developer response:** We are truly sorry for this frustrating experience — your dress arriving after your event, the colour not matching, and no reply to your emails is completely unacceptable. Please message us in-app with your order number and we will process a refund immediately. We will also arrange a free return for the dress. We completely understand why you had to buy another outfit, and we want to make this right without any further hassle. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disproportioned Dress *2026-08-27* The dress I purchased from MISSACC was completely disproportionate. The top was extremely large, while the midsection fit well. I requested a refund for my $129 purchase, but MISSACC offered me only $23 and a coupon instead. What was even more disappointing was the sarcastic and condescending tone of their response. This company clearly does not value its consumers and has a very poor, nearly nonexistent return/refund policy. Based on my experience, I DO NOT RECOMMEND purchasing from MISSACC. Please be very cautious before ordering. ### 1/5 — Robe de mariée *2026-08-23* J’ai commandé une robe qui n est pas du tout à ma taille , la qualité n’est pas comme sur la photo, je suis très déçu, je me marie le 29/8 et je n’ai Pas de robe…… on voit la vetrine et on se dit Waw c’est magnifique mais non qu’on la reçoit ce n’est pas du tout ça , c’est des arnaqueur ### 1/5 — Je veux retourner *2026-08-10* Je veux retourner un article qui me va pas comment je dois faire **Developer response:** Bonjour ! Pas de souci, nous sommes là pour vous aider. Pour retourner un article qui ne vous convient pas, veuillez nous contacter directement à l'adresse support@missacc.com en indiquant votre numéro de commande. Nous vous enverrons une étiquette de retour prépayée et vous guiderons pas à pas tout au long de la procédure. Le remboursement sera effectué dès réception de l'article. N'hésitez pas ! ### 1/5 — Do not order from here *2026-08-07* I ordered my bridesmaids dress, thru them got an email saying it was delivered thru this Asian delivery service that I never received! I tried countless times trying to email them and they said I needed proof from this fake delivery place that has no website and no way I can get the proof!!! So now they won’t refund me my money and didn’t get my dress **Developer response:** We are truly sorry — being told your dress was delivered by a carrier you can't even verify, then being denied a refund because you can't get proof from a company with no website, is completely unacceptable. That is not how we should treat any customer. Please message us in-app with your order number right now. We will investigate the delivery directly with the carrier on our end — you should not have to chase down a "fake delivery place" for proof. If we cannot confirm delivery to your address, we will issue a full refund immediately. You ordered a bridesmaids dress in good faith, and you deserve your money back or your dress. ### 1/5 — Sehr schlechte Qualität *2026-08-06* Die Kleider haben sehr schlechte Qualität, die Rücksendung ist sehr schwierig und man muss die Versandkosten und Zollgebühren selber bezahlen. Also würde ich überhaupt nicht empfehlen. Ich habe es sehr bereut dass ich bei Missacc gekauft habe. **Developer response:** Wir entschuldigen uns aufrichtig, dass die Kleider nicht Ihren Erwartungen entsprachen und dass die Rücksendung so kompliziert und teuer war. Das ist nicht der Service, den wir anbieten wollen. Bitte schreiben Sie uns direkt in der App mit Ihrer Bestellnummer. Wir erstatten Ihnen den vollen Betrag und senden Ihnen ein kostenloses Rücksendeetikett zu — Sie zahlen weder Versand noch Zollgebühren. Wir möchten, dass diese Erfahrung für Sie kostenlos endet. Ihr Bedauern nehmen wir ernst, und Ihr Feedback hilft uns, besser zu werden. ### 1/5 — Très mauvaise expérience avec Miss AC. *2026-08-06* Ma commande devait être livrée le 4 août, mais je ne l’ai toujours pas reçue. Le pire, c’est que le transporteur ne sait même pas où se trouve mon colis. On me répond simplement qu’ils sont débordés et qu’ils ne retrouvent pas certains colis. On m’a même indiqué que certaines personnes attendraient jusqu’à un mois pour recevoir leur commande. C’est totalement inacceptable. J’ai également contacté le service client de Miss AC. On m’a assuré que je serais recontactée sous 24 heures, mais je n’ai reçu aucun retour. Aucune solution, aucune information, aucun suivi. Je suis très déçue par le choix du transporteur et par le manque de réactivité du service client. Lorsqu’on paie une commande, on s’attend à être livré dans les délais annoncés et à être informé en cas de problème. C’était ma première commande chez Miss AC, et au vu de cette expérience, ce sera très probablement la dernière. J’espère que l’entreprise prendra des mesures pour améliorer son service de livraison et son suivi client. **Developer response:** Nous sommes sincèrement désolés pour cette expérience désastreuse. Votre commande aurait dû être livrée le 4 août, et le fait que le transporteur ait perdu votre colis sans pouvoir le localiser — tout en vous annonçant des délais d'un mois — est totalement inacceptable. Pire encore, notre promesse de vous recontacter sous 24h n'a pas été tenue. Vous avez raison sur tous les points. Merci de nous contacter dans l'application avec votre numéro de commande. Nous traçons immédiatement votre colis en interne avec le transporteur et vous tenons informée sous 24h avec une réponse concrète. Si votre colis est effectivement perdu, nous vous proposons : un remboursement intégral immédiat, ou un remplacement expédié en urgence avec suivi garanti — à votre choix. Nous comprenons que cette première commande soit probablement la dernière, et nous en assumons l'entière responsabilité. Nous revoyons actuellement notre choix de transporteur et nos procédures de suivi client pour que cela ne se reproduise plus. Votre patience a des limites, et nous les avons dépassées. Nous sommes vraiment désolés. ### 1/5 — Returns *2026-08-02* I’ll never use this company ever!! They promote a “no worry free returns with standard sizes” within 14 days. I ordered several pairs of shoes they arrived two weeks ago. I selected one and requested to return the others. I was told to consider: giving it to a friend, do alterations, or sell it second hand. Then I was told I could choose to keep them and they could do one of the following: give me 30% off my next purchase, OR $10 refund per pair of shoes, or I could return them and pay the return shipping, plus the original shipping, plus 10% restocking fee, plus any custom duty fees. So basically donate money to the company. It’s been 14 days and they still show the shoes have only shipped and haven’t been completed/delivered. **Developer response:** We are truly sorry —Please message us with your order number right now. We will send you a prepaid return label so you pay nothing out of pocket. We will also investigate why your delivery status still shows incomplete after two weeks.Your experience exposes exactly what is wrong with our process, and we are fixing it. ### 1/5 — SAV *2026-07-26* Impossible de retourner un article sans passer par le service client. Il me propose 30€ pour garder une robe qui ne me va pas. En essayant de me faire peur avec les frais de retour et de douane. Alors que sur le site les frais de retour sont pris en charge. Site malhonnête!!! **Developer response:** Nous sommes sincèrement désolés que le retour soit bloqué par un service client injoignable — c'est inacceptable. Nous travaillons à ajouter un bouton de retour direct dans l'app. En attendant, merci de nous contacter dans l'application avec votre numéro de commande : nous vous enverrons une étiquette de retour prépayée immédiatement et traiterons votre remboursement dès réception. ### 1/5 — My dress arrived with different design *2026-07-22* Unfortunately it is different than what is displayed on the site **Developer response:** We are sorry your item did not match what you saw on the site. Please message us in-app with your order number and photos — we will sort out a satisfying solution for you right away. ### 1/5 — Return *2026-07-14, version 1.1.6* There is no specific return address. They wouldn't accept the dress because they couldn't find the address, and shipping to China costs over £30 😡 I am disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Beyond expectations *2026-08-09* Originally, I was skeptical. I didn’t think the dresses I ordered would actually look exactly like the pictures. The material is even better than I expected. We did customized sizing. The team reach out about my inconsistency of measurements and fixed it right away. They went above and beyond. In addition the dresses showed up 4 days earlier than expected. Our dresses are beautiful. The are for a wedding in 36 days! I can’t wait to share pictures! **Developer response:** This made our whole day! 🎉 We're so glad we could ease your skepticism and that the custom sizing — plus catching that measurement inconsistency — worked out perfectly. Four days early is the cherry on top! We absolutely cannot wait to see photos from the wedding in 36 days. Thank you for trusting us with such an important moment — it means everything. 💕 ### 5/5 — Super robe *2026-08-02* Super robe et très bonne qualité, la taille au top **Developer response:** Merci beaucoup ! ✨ Nous sommes ravis que la robe vous plaise et que la taille soit parfaite. C'est exactement le genre de retour qui nous fait avancer. À très bientôt pour de nouvelles découvertes ! 💕 ### 5/5 — Marie *2026-07-24* Belle robe mais les tailles sont différentes il faut vraiment prendre vos mesures avant de commander. Sinon je recommande cette marque ### 5/5 — Wedding dress *2026-07-18, version 1.1.6* It was so easy to find a dress and what I like ### 5/5 — robe cérémonie verte, olive *2026-06-17* La qualité de la Robe, la Couture elle est magnifique ### 5/5 — So fun! *2026-06-07* Just placed my order for dress for step-daughters’ wedding! It is perfect! Can’t wait. It was fun and easy and reasonable! ### 5/5 — Beautiful and elegant *2026-06-03* They do pretty good jobs if you looking for elegant items. ### 5/5 — Good app. Easy to use *2026-05-15* This app is very easy to navigate. Size options are available and reviews are available if you are like me and you love to look at reviews before making a purchase. Everything you need to make your purchase smooth is available. ### 5/5 — Occasion Dresses *2026-05-11* Beautiful dresses, amazing quality! Great app, quick & easy to shop’ ### 5/5 — Medi *2026-05-10* Wunderschöne Kleider --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*