# Missouri Lottery Official App — user reviews > 198 indexed App Store user reviews of Missouri Lottery Official App by Missouri Lottery, rated 2.44/5 from 288 ratings. - Source: https://appshunter.io/ios/app/missouri-lottery-official-app/id1245364818/reviews - App overview in markdown: https://appshunter.io/ios/app/missouri-lottery-official-app/id1245364818.md - Rating breakdown: 5★ 60 · 4★ 16 · 3★ 12 · 2★ 17 · 1★ 130 ## What do users think of Missouri Lottery Official App? Overall sentiment: negative **Pros** - 🚀 Fast ticket scanning - 💡 Useful for earning points - 👍 Improved scanning after updates **Cons** - 🐛 Frequent scanning issues - 🔑 Login/account problems - 🤯 Confusing and unintuitive UI - ⏱️ Slow app performance - 🤔 Inconsistent app behavior **Commonly reported bugs** - Barcode scanner not working - Inability to log in or create account - Tickets not properly registering for points **Most requested features** - Ability to manually enter tickets without an account - Improved points system and redemption options - More user-friendly ticket scanning process ## Newest reviews (19 of 198) ### 1/5 — Wants to much information *2026-04-10, version 4.3.1* Had an account for years but now it won’t even let check attack without putting in my address, phone number, and last 4 of my SSN which I’m not going to trust them with any of that. ### 1/5 — What invasive garbage *2026-03-24, version 4.3.1* Get bent! Asking for my social security number to use your app! You’ve lost your mind! Deleted! ### 1/5 — Garbage *2026-03-15, version 4.3.1* Gives you the option to “skip” so you don’t have to make an account. But then you can’t do anything without making an account. Then I went to make one. And it said my SS# was wrong. I’m Pretty sure know my SS#… Anyways, why do they need my SS# To check if I won a scratch off anyways??? ### 1/5 — Garbage *2026-03-14* With the millions the lottery generates every year, you’d think they could invest in hiring some competent developers and modernizing the app. Right now it feels like a rushed government project that no one maintains. If you’re going to make players jump through hoops to scan tickets and enter rewards, at least build something that actually works. Very disappointing. 👎 ### 1/5 — Trash *2026-02-24* This app wants all of your information before telling you publicly available information like winning numbers. You don’t need my ssn to scan my tickets and see if they are winners, gas stations do it without so much as checking my birthday. Tax payers’ money is being spent to develop apps that harvest data. Wonderful. ### 2/5 — Do better! *2026-02-24* If you have to rely on taking pictures of anything it is never clear! Now it wants a pic of my drivers license for verification and guess what?? It isn’t clear! I tried just entering info and it keeps giving me an invalid error too. With all the money Missourians put into the lottery you definitely could make a better app! ### 1/5 — iPad app won’t scan scratchers *2026-02-17, version 4.3.0* Cant enter tickets thru scanning or manually, I just installed app after nearly two years not using it. I am uninstalling it and going to take another break, the old app was MUCH better. At least you could enter tickets! ### 1/5 — From Bad to Worse *2026-02-04, version 4.3.0* Never been a good app, so many problems with it. I used it primarily to scan scratch offs. Now it wants your SS# and home address to function. I’m not applying for a job, so they don’t need my ss#. Don’t need my address to sell either. ### 1/5 — Worst app ever *2026-02-04, version 4.3.0* All I want to do is scan my tickets but it forces me to sign in. So I sign in. But it won’t let me!! I’ve uninstalled and everything else I can think of. Worst app ever. Never works!! ### 3/5 — Camera *2026-01-23* I’m not sure if it’s just mine but my camera does not seem to be working today for checking tickets. And whenever I get my points and my prize points, it is very hard to find my free tickets. As a matter of fact, I’ve had this for three years and I still could tell you how to go about finally my free tickets. ### 1/5 — App doesn’t work *2026-01-23, version 4.3.0* Since last update the app does not work👎🏼Very annoying ### 1/5 — It doesn’t work about as much as it does *2026-01-11, version 4.3.0* I know I’m not the only one who constantly has issues with this app. It seems like it works about as much as it doesn’t. Hire some real tech support please ### 1/5 — App problem *2026-01-02* Tried to set an email and verify. It said wait 15 minutes waited 30 and resent it twice and still don’t have the verify link then I tried to login it with it as it said your email registered but I can’t even login without the link. Don’t recommend this app. It’s just better to go get your tickets scanned at a store. ### 1/5 — Waste of Time *2025-12-25* You cannot use anything in the app without having a verified user account. Tried uploading a pic of my drivers license and it says I cannot be verified. App is worthless unless you go somewhere or contact them to be manually verified. I just want to be able to scan my tickets. ### 1/5 — Will not scan after update 12/20/25 *2025-12-21, version 4.3.0* After update app not scanning, to Check tickets. ### 1/5 — Horrible *2025-12-20, version 4.3.0* Used to be decent now scan ticket and it takes forever then tells you time out and failed! Fix it! ### 2/5 — Unable To Scan Tickets *2025-12-20, version 4.3.0* It’s annoying. Unable to scan tickets (draw or scratch-off) for points/to see if they are winners. I have even tried manual entry. ### 3/5 — Scanner Issues *2025-12-20, version 4.3.0* I don’t know why but the last few months I have issue after issue with the bar code scanner when the scanner work I love the app. ### 1/5 — Impossible to Log in *2025-12-18, version 4.3.0* Impossible to log in! Impossible. Reset password doesn’t work. Then login attempts before hold is set to a very low number if you try multiple passwords. This HAS TO be fixed. Use of this app has to be incredibly low because of it ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2026-05-22, version 4.4.0* Can’t log in no matter what I try. Never seen anything this bad……. I’ve done the updates etc. All I want to do is scan my tickets. I don’t care if it credits me for the purchase or not. Won’t let me scan!!!!!! ### 1/5 — Oh great. *2026-05-21, version 4.4.0* This app doesn’t even have the ticket scanner. And I uploaded all of my personal information. I think this is a ticket Scammer! ! ### 1/5 — Scanner Issues *2026-05-18* I have always struggled to scan my tickets, mostly draw games. I think the machine I frequently used had a bad printer. Seems like it was finally fixed and worked good for a couple of weeks. Now, when I click on the scan portion, the screen comes up for the camera but it is just a blank black screen. This app seems to have more issues than not. ### 1/5 — Awful *2026-05-13, version 4.4.0* This app is trash. I used to like it fine but for the last 2 months it will not scan a draw game ticket at all no matter how I hold the camera and with the light on. Scratchers scan just fine. Fix this app! ### 1/5 — scanning *2026-05-07, version 4.4.0* the tickets will not scan ### 1/5 — Downward slide *2026-04-28* This app and the lottery in general has done nothing but get worse. The app goes offline constantly the rewards get worse. The games are terrible. Scratchers get cheaper coatings that don't scratch correctly and you can never get a hold of anyone at the lottery! The location I frequent the machine is broken for weeks on end it's terrible ### 1/5 — App hasn’t loaded all day *2026-04-26, version 4.3.1* I can’t find a way to report the issue so I guess I have to just leave a review. The app hasn’t loaded to log in all day. It just has a spinning wheel icon the whole time. ### 1/5 — This Update is a Joke *2026-04-26* I loved being able to scan tickets right from my phone. Such a time-saver. Now I am obligated to sign in to use this feature, and even though I used correct sign-in credentials, your app tells me that they don't recognize me and I have to call an 877 number to verify my account. This is an app to check lottery ticket numbers, not a frigging bank transaction. Lighten up and change the app back to the way it was. ### 1/5 — Stupid app *2026-04-24, version 4.3.1* This app used to work now it wants me to register an account (which I’ve had for many years) I go through and try to make another account AND IT DOESNT SAVE ANYTHING AND WONT SAVE MY ADDRESS OR ANYTHING WHAT THE HELL MO STATE LOTTERY FIX YOUR APP!!!!!!!! ### 1/5 — Horrible *2026-04-18, version 4.3.1* Hardly works ## Most praised reviews (10 highest-rated) ### 5/5 — Never had any issues *2025-04-05* This app is very handy for scanning tickets and checking winning numbers. ### 5/5 — Love new updates *2025-01-14* I love the new updates in that I only have to scan the ticket once to check if it’s a winner and then I no longer have to scan it again to enter it into My Lottery. ### 5/5 — Much better after latest update *2025-01-12* I’ve been using this app for some time and previously gave it 1 star. With the latest update, I’m giving it 5 stars now. It took some time, but either you employed new developers or listened to app users to change the scanning to be more efficient. ### 5/5 — Finally! *2024-11-09, version 3.5.0* It has taken a long time but I think this app is finally working GREAT. I haven’t had any issues since the latest release. I just hope when iOS updates it continues to work. ### 5/5 — Thank you Missouri Lottery!!! *2022-12-19, version 3.0.2* It seems that they do read our reviews! Within 24 hours responded to me by email as well as seems to have resolved the scanning issues I was having. My luck may never change however I am so happy to again have second chances! Thank you to Missouri lottery for working on the app. Thank you for taking the time for little things that mean so much at times!!!! ### 5/5 — Steals your personal info *2022-11-02, version 3.0.0* I entered my personal info. Photographed my ID as required. Still have not received confirmation email. Sent support requests. Received email to call customer service. Called 3 different times, 1st and 2nd time waited on hold for 10 minutes with no response then hung up. 3rd time waited on hold for 9 minutes and someone answered. Told them the problem, they responded “ which state are you in? You’ll have to call back later our system is down.” As I stated in my multiple customer service complaints, I want my personal information deleted from their system. I will be contacting the state of Missouri Gaming Commissioner and the Attorney General’s Office. How embarrassing for all Tax paying citizens of the great state of Missouri. ### 5/5 — App works great scanning scratchers *2020-12-26, version 2.2.1* I had no problems today scanning in some scratchers. In the past I did have issues with the app. The must have fixed those issues. Didn’t win a lot :( maybe I’ll win in the drawing! ### 4/5 — Fire the app developer *2026-03-26, version 4.3.1* I have tried this app so many times and never works ### 4/5 — UPDATE FINALLY WORKS *2024-10-09, version 3.5.0* Thank you for fixing the app so the scanner works. I hope it continues to work! ### 4/5 — I stand corrected!!! *2023-08-11* Like all of you, I absolutely hated the app. Everything about it was absurd, out of order, crazy and they needed to fire everyone that worked on the app. Well, one day I decided to try the new version after being told “we have improved, it’s so much better now.” So guess what? IT IS!! I’m not a robot of fake review. It really is better. They listened. Really. Go check it out. Tickets scan so freakin quick. It’s amazing. I figure if they did their part then I could at least come back on here and commend them for it. Bravo Mo. Lottery! Swell job. No lie people, go get the new app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*