# Mister Car Wash — user reviews > 178 indexed App Store user reviews of Mister Car Wash by Car Wash Partners Inc, rated 4.81/5 from 4,986 ratings. - Source: https://appshunter.io/ios/app/mister-car-wash/id1659085309/reviews - App overview in markdown: https://appshunter.io/ios/app/mister-car-wash/id1659085309.md - Rating breakdown: 5★ 4,398 · 4★ 216 · 3★ 54 · 2★ 23 · 1★ 128 ## What do users think of Mister Car Wash? Overall sentiment: negative **Pros** - 👍 Friendly staff - 🚀 Efficient cleaning performance - 💡 Spa-like waiting area - 👍 Reasonable pricing - 👍 Convenient membership management **Cons** - 🐛 Account creation issues - 🐛 Unreliable app performance - 🐛 Difficulty managing memberships - 🐛 Frequent app crashes - 🐛 Inability to link accounts - 🐛 Inconsistent user experience **Commonly reported bugs** - App constantly requiring updates that don't exist - Inability to log in or access account information - Membership information not syncing correctly - Repeated crashes and freezes when using the app - Unresponsive or broken features (e.g., location finder, payment updates) **Most requested features** - Improved account management features - Seamless integration between app and website - Enhanced stability and reliability of the app - Expanded self-service options for members - Streamlined membership cancellation process ## Newest reviews (12 of 178) ### 2/5 — The app quit working *2026-08-24, version 2.91* The app no longer works. It does not update your information. ### 3/5 — You get what you pay for *2026-08-20, version 2.84* Locations are ok, vacuum’s are good but invest in an amazon attachment to get in the small places because its a ~2.5 inch hose, washes leave something to be desired mainly because staff get you nut to butt with the car in front of you so much so ive had my car come out dirtier than going in because i was behind a mud soaked jeep. And why is it that i cant just remove an inactive account from the app? why do i have to delete my account and rescan all relevant barcodes? ### 4/5 — Trying to adjust my membership *2026-06-15* Love the car wash, but when I went into the app to modify my car wash preferences I was unable to do anything since that app wouldn’t respond to my touchscreen. **Developer response:** Hello sjanern - Thank you for leaving a review. We're happy to hear you have enjoyed the service but were sorry that you're having some issues with the app. Please don't hesitate to contact our customer care team at Help@mistercarwash.com with details on the issue that you are coming across. We'll be happy to assist. Thank you again! - The Mister Team ### 2/5 — Doesn’t work with basic security settings *2026-05-07, version 2.60* I don’t want or need you to track me or know where I’m at~at all times or ANYTIME time for that matter, and ALL people who care about their security and privacy use vpns, but this app doesn’t support security or privacy for you. It just tracks you, so this app is absolutely pointless and useless to normal people. All I need is an app that I can look up close locations by zip code and adjust the payment for my vehicles. This app won’t even let you in it unless you give them permission to constantly track you. It’s Conserva-pedo level surveillance and it’s just plain creepy. Please fix ### 2/5 — Doesn’t work with sticker *2026-05-06, version 2.60* The app does not work with the sticker that they put on my car ### 1/5 — App never works *2026-04-29, version 2.60* They should hire a competent IT the app hardly ever works. ### 1/5 — App crashed *2026-04-09, version 2.60* App has crashed after update. Does not load and after a few seconds it says “error has occurred please try again later” thank goodness i had canceled my sub a few weeks back. ### 1/5 — App never works *2026-04-03, version 2.60* Tap into the app and get an error about no service. This has been happening for months. The app is up to date and I’ve even deleted and reinstalled. ### 2/5 — Many app functions not working *2026-03-27* Bringing in my membership and wash history worked fine. However, updating my address and changing my payment method both failed. The app said it had updated these, but remained with the old data. I even gave it 24 hours. Hasn’t updated. I love the car washes, but the app is not working properly. **Developer response:** Hi Obliquemotion - Thank you for taking the time to provide your feedback. We're sorry to hear you are coming across issues. Please contact our customer care team at Help@mistercarwash.com with your name and details on the issue you're coming across. We would love to look into this and further assist you. Thank you! - The Mister Team ### 1/5 — Doesn't work ever. *2026-03-14* Doesn't matter if I got full bars of both wifi AND service, it still doesn't load. It shows the Home Screen for a second then gives a (very annoying imo) full screen pop up that says "no wifi connection"?? Liar??? What's up with this? I'm just gonna find a different car wash. **Developer response:** Hello! - I'm so sorry to hear about the issues you are coming across. If you have a VPN on i would recommend turning it off to see if that works. If you continue to have issues, please don't hesitate to email us at Help@mistercarwash.com and provide your name and details of the problem you are coming across. Thank you! - The Mister Team ### 1/5 — App crashes *2026-03-09, version 2.50* Cant login to update payment as the app crashes immediately after opening ### 2/5 — Incorrect cellphone number *2026-03-09* I’ve tried deleting and then reinstalling the app 5 times now, each time it keeps saying that my mobile phone number is invalid. My iPhone automatically does the (xxx) xxx-xxxx format, so I don’t know if that is what is causing the issue or not. **Developer response:** Hi Deerslayer2002 - Thank you so much for your review. We're sorry to here about this issue. We would love to look further into this. Please contact our team at Help@mistercarwash.com with your name, email, a description of the issue and error that you are receiving. Thank you again. - The Mister Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t Work! *2026-09-02, version 2.91* This app opens up but doesn’t respond. NOT WORKING. Went to upgrade and can’t use the app! ### 1/5 — App *2026-08-25, version 2.91* Your app is horrible ### 1/5 — No cancelaron mi servicio *2026-07-10, version 2.80* Estuve en uno de los locales de mister car wash…. Queriendo cancelar mi suscripción, y me dijeron que ya mismo lo harían y con mis datos lo hicieron…. Pero no fue verdad, porque al siguiente mes… siguieron cobrando un servicio, que ya no estoy utilizando…. Por favor más seriedad con sus clientes…. ### 1/5 — Garbage *2026-07-08, version 2.80* the worst app in the history of apps ### 1/5 — What I pay *2026-07-03, version 2.77* I pay the premium I don’t get always comes dirty no tire shine I canceled today as of this comment ### 1/5 — Non-functional App *2026-07-01, version 2.77* App always says “Something Went Wrong”. Website’s function to update payment methods does not work. If you can’t get a functioning app or website, I don’t think I can do business with you anymore. ### 1/5 — Stop the txt already *2026-06-06, version 2.77* Joined the car wash club. Soon after I start getting a txt message every time I get a wash. Text back to STOP but they don’t take no for an answer. I finally canceled my monthly plan after getting fed up with them. ### 1/5 — Takes money *2026-05-22, version 2.60* Keeps taking my money for 4 months after I’ve tried to cancel D/T sold my truck. Have called and left several messages and emails but no one will call me back and keep taking money from my account!!!! Poor way to do business!!!! ### 1/5 — Horrible app *2026-05-07, version 2.60* This app sucks and never works. ### 1/5 — App no longer works. *2026-05-03, version 2.60* The app continues to crash even tho it’s updated and my iOS is current. App hasn’t worked in months ! ## Most praised reviews (10 highest-rated) ### 5/5 — Super value *2026-09-02, version 2.91* I love the friendly staff and the versatility the app provides. And a great wash! ### 5/5 — Wash *2026-09-02, version 2.91* Best car wash in town. ### 5/5 — Vehicle wash *2026-07-20* I just enrolled two of my four vehicles, the car wash and the employees are so far excellent, there is two things that you have to add, one is the floor mates machine wash and the other is to provide with a family package, with this two things you will kill the market for the others car wash, think smart as a business and not just to make money, l used to have Tommy’ but now they lost quality and service, you just $3.00 dlls more than you but you have to kept the qualities **Developer response:** Hi Pizana7 - Thank you so much for taking the time to provide feedback and review our service. We'll be happy to pass this on to the appropriate teams. But overall, we're so glad to hear that you've had a great experience. If you ever have any additional feedback, please don't hesitate to contact us at Help@mistercarwash.com. Thank you again! -The Mister Team ### 5/5 — peak *2026-06-30, version 2.77* peak ### 5/5 — No tax *2026-06-21, version 2.77* Quick and easy and discounted ### 5/5 — Using App *2026-06-18, version 2.77* The App is so easy to purchase a wash for dad, a friend, family member, etc. the QR code can be downloaded to your Apple Wallet just that easy!! ### 5/5 — Lavado Autos *2026-05-10, version 2.60* He estado con ustedes por mucho tiempo y siempre me ha gustado su atención, aunque soy miembro actualmente me gustó la promoción y por eso la seleccione esperando anulen la anterior ya que la idea es tener una no mas ### 5/5 — Clean fun *2026-03-19, version 2.50* Great car wash. Great friendly personal. Super powerful vacuums ### 5/5 — Fixed “adding to wallet “ *2026-02-27, version 2.50* Thx for doing that. ### 5/5 — Appreciation *2026-02-26, version 2.50* Y’all make life easier. Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*