# Mitel Connect — user reviews > 95 indexed App Store user reviews of Mitel Connect by Mitel Networks Corporation, rated 4.50/5 from 4,834 ratings. - Source: https://appshunter.io/ios/app/mitel-connect/id1206998099/reviews - App overview in markdown: https://appshunter.io/ios/app/mitel-connect/id1206998099.md - Rating breakdown: 5★ 3,282 · 4★ 1,020 · 3★ 348 · 2★ 57 · 1★ 127 ## What do users think of Mitel Connect? Overall sentiment: negative **Pros** - 🚀 Works great - 💡 Useful for remote work - 👍 Easy to use **Cons** - 🐛 Crashes frequently - 🔋 Drains battery - 🔒 Connectivity issues - 👎 Unreliable performance **Commonly reported bugs** - App crashes on launch - Calls not ringing through app - Frequent disconnects - Compatibility issues with newer iOS versions **Most requested features** - Improve background functionality - Add IM and video conferencing - Better integration with iOS features ## Newest reviews (16 of 95) ### 1/5 — Worst app ever *2022-10-11, version 10.11.2207.4* App always gives me an error that it can’t connect to the server. Honestly just a waste of space on my phone since it never actually works anyway. ### 1/5 — Great way to encourage working in the office *2022-10-04, version 10.11.2207.4* We have been using this application at our job to facilitate office line calls while working from home during the pandemic. It will disconnect and forward your calls directly to your phone with no indication at a moments notice. All in all an amazing way to encourage never working remote again ### 1/5 — The absolute worst *2022-10-04, version 10.11.2207.4* Calls never come in and pop up unless you already have the app open. App takes forever to connect. Voicemails load in several days after being received. ### 1/5 — The worst *2022-09-02, version 10.11.2207.4* Worst phone apps out of any vendor I’ve used ### 1/5 — Outdated and unreliable *2022-04-29, version 10.11.2111.4* Inbound calls don’t ring to the app unless it’s in the forground. Update the app and mobility router software for onprem customers! ### 2/5 — Awful on iPhone *2022-04-04, version 10.11.2111.4* If Mitel can ever figure out how to deal with the iPhone feature of closing dormant background apps this app might actually be useful. But when the app is closed from non use and calls ring direct to your phone and not the app because of it, this defeats the purpose of the app entirely. ### 2/5 — Dropped calls *2021-12-16, version 10.11.2111.4* After most recent update, I can’t keep a call connected for longer than about 2 minutes. ### 1/5 — One-click Crash *2021-12-13, version 10.11.2109.15* I can click once and the next click causes a crash. Every time, guaranteed. ### 1/5 — Goes offline when iPhone screen times out *2021-11-10, version 10.11.2109.15* App works but on iPhone 11, all os versions Mitel will go offline once iPhone screen times out. Calls to phone ring as cellular (keep WiFi on is enabled) instead of on Mitel. Not able to transfer calls when not on Mitel network. ### 1/5 — Absolutely the worst phone provider app *2021-11-10, version 10.11.2109.15* Whatever you do- do not use Mitel. This app doesn’t work ever- all calls look like a normal cell call but regardless of the number it looks like the main number at my office is calling. Doesn’t even identify an inter-office call. These folks are straight up liars and cheats. They promised many things and delivered on zero. They still use dial 9 to get an outside line. This app doesn’t work. The desk phones look pretty but do not work well. Do not believe anything they tell you. They will promise you that the dial 9 to get an outside line is being fixed and it’s not. This app doesn’t work at all. All looks good in the demo but fails IRL. Worst phone provider in my 30 year IT career. Don’t do it. ### 1/5 — Poor performance *2021-09-29, version 10.11.2109.15* This app has never worked well. One of the biggest issues is the fact that it quits in the background. But since the most recent update, it is crashing like crazy and is useless. ### 1/5 — Terrible app. Terrible support. *2021-09-09, version 10.11.2107.9* I am going on day 38 of this app not working throughout my organization. It will not make a TLS connection. We integrated this feature in March and it has worked a grand total of three weeks since then. Our vendor is a partner with Mitel and has escalated our case to “tier 3” with Mitel which has to be a joke because the last suggestion we got from Mitel engineers is to make sure the phones aren’t in low power mode! I am beyond frustrated. I wish I could go back in time and never integrate this piece of garbage into our phone system. ### 2/5 — Bugs/Glitches Galore *2021-07-13, version 10.11.2105.7* I can’t give it 1 star because it does function sometimes but it doesn’t deserve much more. This app is pretty bad. You’ll get phone calls pushed to your cell instead of the app. The app itself will have awful response times and provide phantom rings (physical phone stops ringing but app rings for like 10 more seconds). The app forgets how to control functions like placing a call on speaker. I’ve had users request taking home physical phones rather than deal with the app. Functionality is there, reliability is not. ### 1/5 — Horrible app *2021-07-12, version 10.11.2105.7* Mitel support said doesn’t support iPhone 12 Pro. This is supposed to be an “enterprise” solution?? Calls ring thru cell phone instead of Mitel app. ### 1/5 — iPhone 12 Pro *2021-06-16, version 10.11.2105.7* Disconnects when app is in the background and brought back to the foreground, it’s unable to reconnect either over wifi or cell data. Force closing the app and reopening often restores the connection but all the time. Please fix on your next build release. ### 1/5 — Shameless *2021-05-20, version 10.11.2104.17* This app and company is being used as a shameless way for my organization to force employees to use their personal cell phones as business lines. Now my company can choose not to give me a cell phone or a desk phone and force me to make all my calls from a computer or my own personal cell using this app. NOT OK! Doesn’t work when internet is down ! Hope I don’t have an emergency or a power outage! ## Most critical reviews (10 lowest-rated) ### 1/5 — Spyware *2026-04-14, version 1.11.2408.5* Requires way too much access to way too many functions to work. ### 1/5 — Worst app I’ve ever used *2025-01-20, version 1.11.2408.5* I’ve never been able to get this app to work properly. It seems to have gotten worse and worse over the years, and now, I can’t even check my voicemail. My password doesn’t work on the phone app or the windows app or the website, even though I literally just changed my password this morning. ### 1/5 — Doesn’t work *2024-08-02, version 10.11.2403.3* Worst phone support app ever don’t not recommend ### 1/5 — Crashes all the time *2024-06-21, version 10.11.2403.3* This app is pretty terrible. It frequently gives a “Reconnecting” error message that renders the app useless for 10-45 seconds each time the error message comes up. Once connected, the connection is often poor causing voice distortion. ### 1/5 — If you want an app that works half the time you found it! *2024-06-20, version 10.11.2403.3* I have never been so frustrated by an app or company. We use this for our business to be able to work remote some days. It is always a 50/50 chance it will work, otherwise you’ll spend half your day on hold with their customer service that will tell you it is a “glitch” they are having with no ETA for help in sight. ### 1/5 — Crash!!!!! *2023-09-28, version 10.11.2304.111* This app crashes on a regular basis. I never know how it’s going to perform. Right now it won’t even open and I’m going to need to reinstall it again! ### 1/5 — Crashes after initial install *2023-07-18, version 10.11.2304.111* After the latest iOS update it crashes after initial install and configuration Unusable at this time ### 1/5 — No longer rings *2023-06-30, version 10.11.2304.111* As of the latest update the app no longer rings when calls come through. Same for 5 or 6 of my colleagues who also have it installed. ### 1/5 — iPhone issues *2022-11-04, version 10.11.2207.4* Having problems connecting with iPhone 13 Pro Max. I’m current with the IOS and never to setup / connect. My coworker android will work but not with my iPhone. Is there a fix for this problem??? ### 1/5 — Phone locked after 10 minutes….no app *2022-11-03, version 10.11.2207.4* It’s a good app when you have the phone unlocked and the app is on screen, but when you switch apps or lock the phone after awhile it loses the connection to the on prem server. That makes it fairly useless as a mobile app (yes background app refresh and use cellular data are on). ## Most praised reviews (10 highest-rated) ### 5/5 — It works well *2022-12-20, version 10.11.2207.4* Not sure what else to say. We made a big tech jump from a 25-30 year old Panasonic dbs phone system to the mitel cloud system in early '22. That was teriffic. This app was the cherry on top !! ### 5/5 — Update question *2022-08-04, version 10.11.2207.4* How do I update to the latest version ### 5/5 — Great assistance *2021-08-04, version 10.11.2107.9* I was having problems getting myOffice phone to connect to my cell phone since I work remote.As expected customer service was top notch!! Thank you so much for your assistance every time!! Highly recommend ### 5/5 — Good *2021-07-20, version 10.11.2105.7* Good ### 5/5 — Using app full time for work! *2020-09-30, version 10.11.2009.12* App has worked out great! I like that people can call my work number and it goes to my cell. I also like that I can turn it off. Sometimes there is a connection error and I have had to exit the app and reopen, but it is super quick at reconnecting. So I am very happy with the app. ### 5/5 — Easy to use *2020-08-03, version 10.10.2006.76* Very plewsed with your app! Thank you for making my work easier! ### 5/5 — Use for work *2020-05-11, version 10.10.2004.8* Great having my office phone on the cell phone as well. Makes it easy ### 5/5 — Works Great *2020-01-10, version 10.10.1912.5* Works as expected. Keeps all things for my work phone in one location. ### 5/5 — Better than the Shoretel App *2018-09-28, version 10.8.1808.107* I always had issues with the Shoretel app needing be provisioned ever few months. I’ve been using the Mitel App for 6 months with now issues at all. ### 5/5 — Accounts Manager *2018-09-28, version 10.8.1808.107* Great improvement on Connect. Thanks Mitel! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*