# MitID — user reviews > 192 indexed App Store user reviews of MitID by Digitaliseringsstyrelsen, rated 1.18/5 from 195 ratings. - Source: https://appshunter.io/ios/app/mitid/id1555231176/reviews - App overview in markdown: https://appshunter.io/ios/app/mitid/id1555231176.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 2 · 2★ 5 · 1★ 161 ## What do users think of MitID? Overall sentiment: negative **Pros** - 👍 Seamless and secure implementation - 🚀 Fast and accurate set up **Cons** - 🐛 Crashes when scanning passport chip - 🐛 Facial recognition failure - 🐛 Buggy and unreliable app - 🐛 Constant errors and issues - 🐛 Inability to scan passport or ID - 🐛 App freezes and stalls - 🐛 Incompatible with foreign passports - 🐛 Doesn't work for non-Danish citizens **Commonly reported bugs** - Passport chip scanning not working - Face scanning not functioning - App crashing on launch or during use - Inability to create or activate account - Compatibility issues with newer iOS versions **Most requested features** - Notifications for login approvals - Support for foreign passports and IDs ## Newest reviews (19 of 192) ### 1/5 — Can’t scan face!!!! *2025-11-07, version 3.6.1* I’ve been trying to activate the app on my new phone. Keeps crashing when I need to scan my face. It’s 2025, how can this be so bad. I have no access to any banking or anything else because the app is not working. Could you please contact me as I’m desperate to make it work. I live in Australia and can’t do anything before this works. I’ve been trying for two weeks now on 5 different phones, nothing is working. You’ve got 11k 1 star reviews on google and only 1 star reviews on apple. Maybe it’s time to do something active! Like helping me in this matter ### 1/5 — App cannot scan passport chip *2025-11-05, version 3.6.1* It is unable to scan passport chip ### 1/5 — Can’t scan face!!!! *2025-10-28, version 3.6.1* I’ve been trying to activate the app on my new phone. Keeps crashing when I need to scan my face. It’s 2025, how can this be so bad. I have no access to any banking or anything else because the app is not working . What a joke ### 1/5 — IMPOSSIBLE TO REGISTER *2025-10-07, version 3.6.1* CRASHES AND ONLY CRASHES THIS APP IS THE WORSE THING THAT I VE SEEN IN MY LIFE ### 1/5 — Chip Scan crash *2025-10-04, version 3.6.1* Chip Scan crash out the app ### 1/5 — QR code reading is not working *2025-10-02, version 3.6.1* QR code reading is not working ### 1/5 — Stopped working with iOS 26 *2025-09-23, version 3.6.1* The app thinks that my iPhone is jailbroken, which I assume is because of the new iPhone version. ### 1/5 — Crash when scanning ID *2025-09-16, version 3.6.1* The app crashes when I try to scan the ID on iOS 26 ### 1/5 — Utter, absolute joke. *2025-08-26, version 3.6.0* Agree with other reviewers: completely useless. The real shame is that, for us who spent years in DK, we still need access to things like e-boks but without access to the mit-id system, we’re shut out. Tak for denne gang lille Danmark! ### 1/5 — Utter garbage *2025-08-10, version 3.6.0* Useless application if you live abroad; chip reader is awful and camera recognition software worse - and if either fail, you need to start over and repeat the same 10 steps again and again. A pitiful representation of the great Danish technology integration. ### 1/5 — Error *2025-06-28, version 3.6.0* It's not working! I can't log in borger dk, eboks ### 2/5 — Can’t log in without danish passport *2025-05-07, version 3.5.0* I don’t know my user ID, and it will only let me log in if I have a danish passport which I do not. It says I must have EITHER a danish passport or a danish ID (I have the ID card) yet it won’t give me an option to use it although the app says it accepts it? Please fix this. ### 1/5 — Does not work with US passport *2025-04-26, version 3.5.0* While you are supposed to be able to confirm your identity and activate the app with a recent US passport, it simply does not work. Apparently, I will have to actually go to Denmark to activate it. ### 1/5 — 3.5.0 crashes on iPad Pro *2025-04-23, version 3.5.0* The app just crashes upon opening on the iPad, and there haven’t been an update in 4 months. Very annoying. Please update it. I’m using a 2020 4th gen iPad Pro. Can’t use the app at all currently. ### 1/5 — This app is acc so stupid *2025-04-15, version 3.5.0* This thing never works and now my iPhone 7 can’t even access it can the ppl who made this app acc patten up its so jarring who tf thought this app was a good idea ### 1/5 — Shame on danish government *2025-04-12, version 3.5.0* This app meant to be a great official app but it's just a poorly designed one that not even work as it should be ### 1/5 — Riddled with errors *2025-03-31, version 3.5.0* App error causes the app to crash ### 1/5 — Awful app and very frustrating *2025-03-28, version 3.5.0* When it works, which is rarely, it is fine. But most of the time I cannot access my SKAT account or Danish bank account using this app. And like other reviewers have said, the help desk simply tells you to make an appointment at the Kommune in Denmark to assist with any problems. Not easy when you live abroad. ### 1/5 — Just doesn’t work *2025-03-14, version 3.5.0* You can scan your passport and it will read the passport chip but crashes when try to scan your face - very distracting when try to do this from overseas ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesnt work *2026-07-01, version 3.7.1* Virker ikke ### 1/5 — Creating a username error *2026-06-17, version 3.7.0* No matter how you do it, an error comes up everytime when attempting to create your mitID which makes you have to restart and do the scanning and photo all over and over and over and over again with the same error comes up, and you can’t even take a screenshot to show you the unnamed error. Tried multiple different usernames as per the instructions but nothing works. ### 1/5 — App Refuses to Work *2026-05-13, version 3.6.1* I’ve tried over ten times to get set up. App refuses to read my passport’s chip, then sends me through the same exact process that I’ve already done again, just to end up denying the whole thing. Claiming my face doesn’t match the picture on my Passport. Sure, whatever. Went to the website to look for FAQ, no help there. Horrible app. ### 1/5 — Absolutely horrendous for EU passports *2026-05-07, version 3.6.1* Each time I’ve tried to use the app to log in, at the exact point of scanning eu passport it crashes not once not twice but several times. This needs fixing asap if you want to this to be a universal tool for all citizens in Denmark ### 1/5 — Doesn’t work *2026-03-04, version 3.6.1* I’ve tried scanning my face over 20 times now. It’s ridiculous that it doesn’t work in any setting and doesn’t allow back camera use for scanning. Setting it up through this app is a waste of time. Wish I could give a 0 star review ### 1/5 — Awful *2026-03-01, version 3.6.1* The instructions are incredibly unclear and it keeps rejecting my facial scans. Which makes so sense since I used facial scans and my passport to travel just a month ago, why does this app have such strict and mysterious parameters for their facial scans? Why can’t you redo your facial scans without restarting the entire passport scanning processes?? After 10 failed attempts i just had to give up and home I never need to access digital mail. Anyways why not make the instructions for photos clearer and give individual clear feedback on why photos are getting rejected ### 1/5 — Doesn’t work on key flow *2026-01-23, version 3.6.1* Should be pretty easy, right? WRONG, when I try to scan my passport it crashes, mind you this isn’t an edge case, it’s part of the main flow, every foreign citizen who tried this problem experienced the same issue, tried to register and had to go to a citizen center. Why would you even advertise that you can do this online, when a basic function crashes the app. Just remove it at this point, say go to the citizen center and don’t waste your time trying to use this app ### 1/5 — Buggy mess *2026-01-13, version 3.6.1* This buggy mess of an app is a perfect example for any dev how to NOT do an app. Has there been any QA testing whatsoever or you just published first available version by your intern? Dealing with this every time is a pain! ### 1/5 — Den mest uhjælpsomme app *2025-12-17, version 3.6.1* Mit ID er bare ikke vær noget som helst, man skal brug det til at log på de mest irrelevante og det er absolut umuligt at skifte det fra en gammel telefon til en ny. Man må udover det også kun hav mit id på en telefon så hvis man ikke har den med sig hele tiden er det bare uheldigt ### 1/5 — terrible *2025-11-18, version 3.6.1* so many steps and none of them work. passport chip won’t read, face scanner won’t work, this is the most stupid joke of an app i’ve ever seen. i just need to get some important health information and im jumping through ridiculous hoops with this nonsensical dysfunctional terrible app. wish i could give it 0 stars i am beyond frustrated. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2025-03-02, version 3.5.0* Seamless and secure! I love the implementation. I understand that notifications are not intentionally made to ensure security, but would be nice to have on explicit permission from the user. ### 5/5 — Awful experience *2025-02-11, version 3.5.0* The facial verification kept failing. When I finally succeeded it said sth went wrong and ask me to restart the app. I did it for more than 20 times and get nothing. Awful. ### 5/5 — Very good *2025-01-24, version 3.5.0* I am happy about using app ### 5/5 — Better than Dia *2023-06-06, version 3.1.1* Unlike Ukrainian Dia, the app always works and is more secure. ### 5/5 — It works *2023-03-10, version 3.0.1* This is a second factor in a multi-factor authentication setup. The app does that and that is it. It doesn’t need to do anything else so for that it gets the 5 star rating. Oh, the RIFID scanner works as well. ### 5/5 — Fast and accurate set up *2023-03-09, version 3.0.1* The MitID set up took 2 mins to complete, and the process was flawless. Great job!! ### 4/5 — It's alright but one thing stuck out. *2025-08-28, version 3.6.0* I was setting up MitID for the first time. All was well, nicely designed. Simple and intuitive, plenty of instructions and examples. After completing every step, scanning the chip of my passport and scanning my face, it then tells me there was an error reading the chip on my passport. So it switch to a slightly different looking verification screen where i did the exact same stuff but this time it went through fine. It's just odd that it told me the chip did not read well after it already scanned the chip, i completed another step afterwards and only the it tells me the chip did not read properly. ### 4/5 — Finally works *2024-10-31, version 3.4.2* After over 1,5 years it finally works as intended, my passport chip was scanned properly and I could use MitID. ### 4/5 — Jubii den er bare god *2022-05-08, version 1.8.5* For en ny app er den et godt første skud ### 4/5 — Not about passports … *2022-01-29, version 1.7.5* You need a bank account. Not a passport! And it is said that you need an “invitation” to get the Id. I didn’t get one. One day I just couldn’t access my account without creating a MitId. So I did. Took me some time because I did not think the instructions were clear. But I certainly did not need a passport! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*