# MIX SafeNote Keeper — user reviews > 83 indexed App Store user reviews of MIX SafeNote Keeper by TouchRemix Limited, rated 4.30/5 from 1,114 ratings. - Source: https://appshunter.io/ios/app/mix-safenote-keeper/id1628823123/reviews - App overview in markdown: https://appshunter.io/ios/app/mix-safenote-keeper/id1628823123.md - Rating breakdown: 5★ 795 · 4★ 110 · 3★ 63 · 2★ 12 · 1★ 134 ## What do users think of MIX SafeNote Keeper? Overall sentiment: negative **Pros** - ⭐ Great authenticator app - ⭐ Efficient and easy to use **Cons** - 💰 Hidden subscription fees - 🔒 Difficult to cancel subscription - 🚫 Misleading app information - ❌ App doesn't work as expected - 🤖 Automated bot responses from developers **Commonly reported bugs** - Unable to set up or use the app - Compatibility issues with older devices **Most requested features** - Option to cancel subscription - Clearer pricing information ## Newest reviews (18 of 83) ### 1/5 — I downloaded this by mistake *2022-12-18* Yes I down loaded this app by mistake but it is far from straight forward to cancel it. All I want is to cancel this app and not get charged for it. I just hope you get back to me. I have not used the app and can’t rate it. **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Refund *2022-12-17* This app didn’t work for me. I need full refund since I am not using it and it doesn’t work. **Developer response:** We are very sorry that the product did not meet your expectations. Can you describe in detail the issue you are experiencing and contact us at support.team@touchremix.com ? Thank you. ### 1/5 — Awful! *2022-12-13* Terrible! Purchased by accident and cannot get a refund! Awful DO NOT BUY!!!!!! **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Hidden fees!!! *2022-12-12, version 1.6* Total rip off. The app doesn’t even work and then you’re hit with a hidden fee of £38.99 for an annual subscription. No reminder, or alert just takes your money. I want a refund! ### 1/5 — Not a great app must purchase but can’t stop purchase *2022-12-08, version 1.6* Aweful ### 1/5 — Very bad *2022-12-07* You can not use this app unless you pay for it monthly me expecting to find one that is free to use and this one asks you to pay like £40 a month to use it. **Developer response:** We are a paid service, but we provide a 3-day free trial so that the user can confirm whether it is what he needs, and can cancel the subscription at any time. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Can’t cancel *2022-12-07* I am struggling to cancel this app! No help being offered. This is crap! **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Authenticator *2022-12-07* Want to cancel this and remove from my phone. Do not want it and do not want to be charged for it **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Don’t waste your money is a trap *2022-12-06* Doesn’t work well and try cancelling 🤦‍♂️ **Developer response:** We are very sorry that the product did not meet your expectations. Can you describe in detail the issue you are experiencing and contact us at support.team@touchremix.com? Thank you. ### 1/5 — No features for free subscription *2022-12-06* Literally all the features are only available if you get a subscription. No features for the free subscription **Developer response:** We are very sorry that the product did not meet your expectations. Can you describe in detail the issue you are experiencing and contact us at support.team@touchremix.com? Thank you. ### 1/5 — Scam *2022-12-05, version 1.6* No way to end 3 day trial, avoid scam scam scam ### 1/5 — This is a scam *2022-12-04* There is no way to cancel this thing. I am surprised Apple is associated with this fraud. **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — This is a scam! *2022-12-02* This is not a free app, I have been charged like many others and I am not trying everything to get my money back. I can’t even cancel the subscription or claim a refund back from Apple!! This is ridiculous. DO NOT DOWNLOAD! **Developer response:** We're sorry for your issue. Our service provides a 3-day free trial so that the user can confirm whether it is what he needs. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Cancellation *2022-12-01* I have just downloaded this apps less than 30mins ago and I realised the apps hasn’t got the feature I wanted. It’s free for 3 days, can I kindly request a cancellation as I realised there isn’t any option in the apps to cancel. PLS CANCEL MY SUBSCRIPTION. Thanks **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — This is NOT Microsoft Authenticator *2022-11-30* This is NOT Microsoft Authenticator. **Developer response:** Thanks for your feedback. Please note that we have no relationship with Microsoft and you are commenting on a third-party app not developed by Microsoft. ### 1/5 — Can’t cancel *2022-11-29* Want to cancel this as given 3 day trial and an hour in I realised i had downloaded the wrong app. it says you can cancel under “settings”. You can’t, there is no way to do it. Have emailed the support team but heard nothing. **Developer response:** We're sorry for your issue. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — I got scammed with this app and changed $40 after I deleted this app! *2022-11-28* I need help to get back my $40 **Developer response:** We're sorry for your issue. Our service provides a 3-day free trial so that the user can confirm whether it is what he needs. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Rip off avoid *2022-11-28, version 1.6* Not at all clear that this is 38.99 cost and the app doesn’t even work. Total rip off / scam made to look like the genuine Microsoft Authenticator to trick people - beware. ## Most critical reviews (10 lowest-rated) ### 1/5 — Vorsicht!! *2025-01-13* abzocker!!!! **Developer response:** Lieber Kleins007, es tut mir leid, dass ich nicht verstanden habe, was Sie meinten. Könnten Sie uns bitte das aufgetretene Problem per E-Mail senden? Vielen Dank für Ihren Einsatz. support.team@touchremix.com ### 1/5 — What a scam! *2023-02-05* Be very careful- the app looks totally free and I’m days they take almost £40 off your account, even if you didn’t use it. That is not clear when you get the app - or else why would you, with other good and free authenticators out there? What a scam. **Developer response:** We're sorry for your issue. Our service provides free trial so that the user can confirm whether it is what he needs. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 1/5 — Don’t purchase this terrible mistake *2023-01-13* I was trying to set up a free authenticator app as requested by my university I ended up being charged for this app, somehow don’t even know how it’s a con don’t do it **Developer response:** We are a paid service, but we provide a 3-day free trial so that the user can confirm whether it is what he needs, and can cancel the subscription at any time. ### 1/5 — Scam *2023-01-07* Basically a scam to try & get £38 off people who don’t notice what they’re up to. How this app comes up in search results before the actual google app is beyond me. **Developer response:** We are a paid service, but we provide a 3-day free trial so that the user can confirm whether it is what he needs, and can cancel the subscription at any time. ### 1/5 — Won’t give money back *2023-01-02* I have emeailed the support team 3 times asking for my money back , I havnt recieved a reply I will contest the payment with my bank if I don’t hear back 👎 **Developer response:** Thanks for your feedback. We're sorry you couldn't reach our customer support. Please check whether your network connection is normal, and make sure you have entered the correct contact information. Our email is: support.team@touchremix.com . We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. ### 1/5 — Very bad *2022-12-24* I can’t put in a single 2fa code or scan one **Developer response:** We are very sorry that the product did not meet your expectations. Can you describe in detail the issue you are experiencing and contact us at support.team@touchremix.com ? Thank you. ### 1/5 — beware: using dark patterns to force payment *2022-12-22* beware of this app. they pay for apple ads to boost themselves to the top of app store results, use an icon that looks just like microsoft's 2FA, and then charge you $40 a year without the ability to move the 2FA keys to another app. would avoid - 1Password, Google, and Micrsoft all develop FREE apps that do the same thing. **Developer response:** We are very sorry that the product did not meet your expectations. Can you describe in detail the issue you are experiencing and contact us at support.team@touchremix.com ? Thank you. We are a paid service, but we provide a 3-day free trial so that the user can confirm whether it is what he needs, and can cancel the subscription at any time. Please note that we have no relationship with Microsoft and you are commenting on a third-party app not developed by Microsoft. ### 1/5 — Unhappy Raccoon *2022-12-20* The link to install on phone without going to the App Store didn’t work. On my computer, similar problem—will have to get help from our tech support staff to get it installed. I understand this is forced on us by a deadline of March, and I have enough deadlines in my life! ### 1/5 — Didn't use *2022-12-20* Accidental download, but I've noticed the clearly automated bot responses from the devloper replying to very similar and very worrying complaints. Now I'm worried about malware. Awful. **Developer response:** Dear sam2998, This is Adela from Touch Remix Customer Support. We have categorized and summarized the problems reported by users, so the responses may be similar. But I am not a bot 🙅‍♂️🤖. Thank you for your suggestions, we will continue to improve. ### 1/5 — Do not open unless you want to be charged! *2022-12-19* I downloaded this app and then it told me I had to pay £38. I can’t work out if it will charge me in 3 days after the free trail is over, there is NOTHING to say you will be charged until it downloads. Please confirm that I WILL NOT be charged in 3 days as I did NOT give permission for my money to be taken. Cannot believe this is allowed. **Developer response:** We're sorry for your issue. Our service provides a 3-day free trial so that the user can confirm whether it is what he needs. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ## Most praised reviews (4 highest-rated) ### 5/5 — Authenticity App *2022-12-17* Great I have tried others this was fast efficent and easy to use **Developer response:** Thank you for your positive review! We are glad you like this app. ### 5/5 — Fake Five Stars so this can be Read *2022-12-16* It’s makes it impossible to do anything it loops you around in circles until you go mad or hit subscribe. Do not believe the fake developer responses . These guys know what what they are doing and it’s awful. Stay away and if they rebrand or do anything sneaky I’ll be watching. It’s enough to sell my iPad that Apple would allow this. It’s not a mistake it’s not they are sorry, you don’t need to send in a detailed comment to support they know d-well what’s going on . Awful just **Developer response:** We are a paid service, but we provide a 3-day free trial so that the user can confirm whether it is what he needs, and can cancel the subscription at any time. If you have any questions, please feel free to contact our customer support support.team@touchremix.com ### 5/5 — Hi *2022-11-12, version 1.6* Nice ### 5/5 — Authicator *2022-11-07* I agree with the one that said this is a piece of junk I do not want to authentication I just want single but it’s not there. **Developer response:** We are sorry that the product did not meet your expectations. Can you describe in detail the issue you are experiencing and contact us at support.team@touchremix.com? Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*