# Mixdesk

> Intelligent omnichannel customer service platform for global business growth. (iPhone/iPad app by Beautiful Interaction International Co., Limited.)

- Source: https://appshunter.io/ios/app/mixdesk/id6743367868 (this page in markdown: same URL + `.md`)
- Developer: [Beautiful Interaction International Co., Limited](https://appshunter.io/developer/1802471049)
- Category: Utilities
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 1 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 47 MB
- Languages: American English
- Released: 2025-03-24
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mixdesk/id6743367868/reviews.md

## What is Mixdesk?

什么是Mixdesk？
智能的全渠道客户服务平台，聚合多个渠道消息，助力企业全球业务持续增长。
【智能客服】
可以基于自定义服务目标，自主上传知识库，超越人工客服的亲和力和专业水平，无论是售前营销还是售后服务，都能完全自主接待轻松复刻销冠级水平。
【母语级翻译】
全球几十种语言统统覆盖，母语级双向互译，自动识别客户语言，实时精准翻译，多语言自由切换。
【社媒账号矩阵管理】
一站式管理所有账号私信、评论。自动化消息触发，按主页/帖子分配专属运营。
【主动营销】
推广消息批量群发，高效触达大量潜在客户，确保目标客户第一时间收到最新营销通知。360°智能完善，精准客户画像，自定义目标客群，持续转化高价值客户。
【自动化工作流】
自动打标签、定制消息回复、评论处理、对话转接等各类操作，服务体验无限流畅。

## Key features

- Intelligent automated customer service
- Real-time multilingual translation
- Social media account management
- Proactive marketing campaigns
- Automated workflow creation
- Unified multi-channel messaging

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/mixdesk/id6743367868/reviews.md

### 5/5 — AI能力还不错

*2025-03-27*

APP方便在手机上处理，AI回复的很不错，我可以随时转接对话。希望继续做更多提效的功能☺️

## Frequently asked questions about Mixdesk

### What is Mixdesk?

Mixdesk is an intelligent omnichannel customer service platform designed to aggregate messages from multiple channels, helping businesses grow their global operations. It offers features like smart customer service, multilingual translation, social media management, and proactive marketing.

### Does Mixdesk have ads?

No, Mixdesk does not contain advertisements. It is a free application designed to provide a seamless user experience without interruptions.

### What languages does Mixdesk support for translation?

Mixdesk supports dozens of languages, offering native-level bidirectional translation. It automatically identifies customer languages and provides real-time, accurate translations, allowing for free switching between multiple languages.

### How does Mixdesk help with social media management?

Mixdesk allows for the one-stop management of all social media account messages and comments. It supports automated message triggers and assigns dedicated operators based on profile or post, streamlining social media operations.

### Can Mixdesk assist with proactive marketing?

Yes, Mixdesk enables bulk sending of promotional messages to efficiently reach a large number of potential customers. It helps ensure target customers receive the latest marketing notifications promptly and builds precise customer profiles for targeted campaigns.

### What kind of automated workflows can be set up in Mixdesk?

Mixdesk supports various automated operations, including automatic tagging, customized message replies, comment processing, and conversation transfers. These workflows are designed to create an infinitely smooth service experience.

### What devices is Mixdesk available on?

Mixdesk is available on iPhone and iPod devices. The application is designed for mobile use on these platforms.

### How often is Mixdesk updated?

The latest version of Mixdesk is 1.2.4, last updated on April 23, 2026. This indicates a recent update, suggesting ongoing development and support for the application.

## Version history (last 5 releases)

### 1.2.6 — 2026-08-18

修复部分对话无法正常加载历史对话问题

### 1.2.5 — 2026-07-24

修复解绑渠道对话展示问题

### 1.2.4 — 2026-04-23

优化同事对话列表

### 1.2.3 — 2026-02-25

1. 对话列表&WhatsApp APP接入调整（备注展示等）
2. 支持Facebook 通过m.me发起对话的事件记录
3. 邮件支持引用回复

### 1.2.2 — 2026-02-04

1. 支持通过API接口发送消息到 Telegram & Facebook
2. 引用回复消息类型增加

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*