# MLGW

> Utility account management for bill payment, service changes, and paperless options. (iPhone/iPad app by Memphis Light, Gas & Water.)

- Source: https://appshunter.io/ios/app/mlgw/id431692613 (this page in markdown: same URL + `.md`)
- Developer: [Memphis Light, Gas & Water](https://appshunter.io/developer/431692616)
- Category: Utilities, Business
- Price: Free
- Rating: 4.60/5 from 7,295 App Store ratings · 102 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 67 MB
- Languages: American English
- Released: 2011-04-19
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mlgw/id431692613/reviews.md

## What is MLGW?

With the updated My Account feature, customers are a click away from paying their bills, stopping and transferring utility service, making payment arrangements or going paperless. 

To sign up, customers need a valid email address, and their 16-digit MLGW account number and access code, which can be found on the MLGW bill.

## Key features

- Pay bills online
- Stop/transfer utility service
- Make payment arrangements
- Go paperless
- Access account information

## What do users think of MLGW?

Overall sentiment: negative

**Pros**

- 🚀 Convenient bill payment
- 👍 Useful outage map
- 👍 Easy to use
- 👍 Helpful customer service
- 👍 Facial recognition login

**Cons**

- 🐛 App crashes or doesn't open
- 🐛 Login issues
- 🐛 Inconsistent information
- 🔋 High battery consumption
- 💸 High utility rates

**Commonly reported bugs**

- App freezes or gets stuck loading
- Login credentials not working
- Outage information not accurate
- Billing issues and inconsistencies

**Most requested features**

- Add ability to view and print bills
- Improve outage map usability
- Implement push notifications for outages
- Allow deleting/editing payment methods
- Provide more detailed usage data

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/mlgw/id431692613/reviews.md

### 5/5 — Balance due gone ?

*2026-07-15, version 5.1.9*

Confused on what happened to the feature telling how much to pay & the deadline

### 1/5 — App is about as incompetent, common and ignorant as Memphis is

*2026-07-02, version 5.1.8*

Title says it all. Can’t even pay my bill on the app, lol.

### 1/5 — Not working

*2026-06-16, version 5.1.8*

Website not working for online payment and app not loading.  Waited over 10 min and all you get is the logo.  I shouldn’t have to pay at Kroger.  It’s 2026 people.

### 1/5 — Does not open

*2026-06-15, version 5.1.8*

Great app if you enjoy staring at the MLGW logo for an indefinite period.  It’s unclear if there are any other capabilities.

### 1/5 — App updated 5 days ago cannot log in

*2025-08-20, version 5.1.3*

Can not log in again after gaving app and auto payfor years. Had to go to Kroger and pay an extra dollar for my bill. Still cannot log in to app on I phone to fix anything. Calling mlgw gets ya nothing 😡

### 1/5 — Complete Garbage

*2025-08-19, version 5.1.3*

Unable to login.  Keeps saying incorrect password and login when I know good and well it is correct. Even tried resetting the password and kept getting an error message. This app is garbage.

### 1/5 — Lapse of Memory

*2025-08-01, version 5.1.3*

Every time I go to the MLGW application I have to input my data credentials! Why??? You have facial recognition but it never seems to remember my face. Just frustrating! 😡

### 1/5 — App Doesn't Open

*2025-07-13, version 5.1.3*

App just stays on the mlgw logo screen. Tried to log in on the website and it says my info is incorrect for log in even though I know its correct.

### 1/5 — App doesn’t open

*2025-07-06, version 5.1.3*

The app is not starting, very slow. Sometimes I am waiting for more than half an hour for the app to start.

### 3/5 — App doesn’t open

*2025-06-27, version 5.0.1*

Like the app doesn’t start , it stays at the MLGW sceeen

## Frequently asked questions about MLGW

### What can I do with this app?

This app allows you to manage your utility account online. You can pay your bills, stop or transfer your utility service, set up payment arrangements, and opt for paperless billing.

### How do I sign up for an account?

To sign up, you will need a valid email address. You will also require your 16-digit MLGW account number and access code, which can be found on your MLGW bill.

### Is there a cost to use this app?

Based on the provided information, the app is free to use. There are no indications of subscription fees or paid features.

### What information do I need to manage my service?

To manage your service, you will need your MLGW account number and access code, which are located on your MLGW bill. A valid email address is also required for account setup.

## Version history (last 5 releases)

### 5.1.10 — 2026-07-31

Stability and performance improvements.

### 5.1.9 — 2026-07-08

Stability and performance improvements.

### 5.1.8 — 2026-04-25

Stability and performance improvements.

### 5.1.7 — 2026-01-06

Stability and performance improvements.

### 5.1.6 — 2025-12-24

Stability and performance improvements.

## Apps similar to MLGW

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Child Support Calculator of TN](https://appshunter.io/ios/app/child-support-calculator-of-tn/id1094871956) | 2.5 (26) | Free | Utilities |
| [DynamicDrive](https://appshunter.io/ios/app/dynamicdrive/id6479176299) | 4.8 (4,976) | Free | Utilities |
| [My C Spire](https://appshunter.io/ios/app/my-c-spire/id1058009474) | 4.8 (24,876) | Free | Utilities |
| [Memphis 311](https://appshunter.io/ios/app/memphis-311/id993723645) | 4.3 (902) | Free | Utilities |
| [VineBrook Homes Resident](https://appshunter.io/ios/app/vinebrook-homes-resident/id1584094378) | 4.0 (1,555) | Free | Utilities |
| [MyUsage Mobile](https://appshunter.io/ios/app/myusage-mobile/id324701313) | 4.7 (14,132) | Free | Utilities |

## More apps by Memphis Light, Gas & Water

- [LGW Connect](https://appshunter.io/ios/app/lgw-connect/id1591625418)

All apps by Memphis Light, Gas & Water: https://appshunter.io/developer/431692616

## Related topics

[mlgw memphis light gas water](https://appshunter.io/ios/topics/mlgw-memphis-light-gas-water) · [mlgw](https://appshunter.io/ios/topics/mlgw) · [mlgw my account](https://appshunter.io/ios/topics/mlgw-my-account) · [gwinnett water](https://appshunter.io/ios/topics/gwinnett-water) · [sweetwater utilities board](https://appshunter.io/ios/topics/sweetwater-utilities-board) · [memphis 311](https://appshunter.io/ios/topics/memphis-311) · [memphis curbside collection](https://appshunter.io/ios/topics/memphis-curbside-collection) · [myutilityaccount](https://appshunter.io/ios/topics/myutilityaccount) · [mcecu](https://appshunter.io/ios/topics/mcecu) · [smyrna utilities](https://appshunter.io/ios/topics/smyrna-utilities) · [springfield utility board](https://appshunter.io/ios/topics/springfield-utility-board) · [morristown utilities](https://appshunter.io/ios/topics/morristown-utilities) · [midcity utilities](https://appshunter.io/ios/topics/midcity-utilities) · [kaukauna utilities](https://appshunter.io/ios/topics/kaukauna-utilities) · [knoxville utilities board](https://appshunter.io/ios/topics/knoxville-utilities-board) · [russellville utilities](https://appshunter.io/ios/topics/russellville-utilities) · [spwa](https://appshunter.io/ios/topics/spwa) · [uwua](https://appshunter.io/ios/topics/uwua) · [dalton utilities](https://appshunter.io/ios/topics/dalton-utilities) · [catoosa utility district authority](https://appshunter.io/ios/topics/catoosa-utility-district-authority)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*