# MLGW — user reviews > 103 indexed App Store user reviews of MLGW by Memphis Light, Gas & Water, rated 4.60/5 from 7,295 ratings. - Source: https://appshunter.io/ios/app/mlgw/id431692613/reviews - App overview in markdown: https://appshunter.io/ios/app/mlgw/id431692613.md - Rating breakdown: 5★ 6,019 · 4★ 460 · 3★ 197 · 2★ 108 · 1★ 511 ## What do users think of MLGW? Overall sentiment: negative **Pros** - 🚀 Convenient bill payment - 👍 Useful outage map - 👍 Easy to use - 👍 Helpful customer service - 👍 Facial recognition login **Cons** - 🐛 App crashes or doesn't open - 🐛 Login issues - 🐛 Inconsistent information - 🔋 High battery consumption - 💸 High utility rates **Commonly reported bugs** - App freezes or gets stuck loading - Login credentials not working - Outage information not accurate - Billing issues and inconsistencies **Most requested features** - Add ability to view and print bills - Improve outage map usability - Implement push notifications for outages - Allow deleting/editing payment methods - Provide more detailed usage data ## Newest reviews (11 of 103) ### 3/5 — App doesn’t open *2025-06-27, version 5.0.1* Like the app doesn’t start , it stays at the MLGW sceeen ### 3/5 — New look *2025-06-16, version 5.0.1* Face ID is working, overall I like the change. Just need to add Apple Pay! ### 1/5 — No good *2025-05-28, version 5.0.0* Can’t sign in or pay your bill after updating the app 😒🙄 stop trying to fix something that’s NOT broken… this is ridiculous ### 1/5 — App no longer works after update *2025-05-22, version 5.0.0* App no longer works after update, please fix for iPhone XR ### 2/5 — Wrapper and not even a good one *2025-05-16, version 5.0.0* It’s just a wrapped up browser. Thanks for giving us Safari to pay our bills and manage our accounts. ### 3/5 — No option to change or delete payments. *2025-03-25, version 4.5.2* Great working app, i always pay my bill here and it’s very convenient. ### 1/5 — 😡 *2025-03-04, version 4.5.2* MLGW is a disappointment to the community ### 1/5 — Face recognition *2024-11-18, version 4.5.2* It is not allowing me to use my face recognition instead it tells me to use my password. ### 3/5 — Print *2024-09-11, version 4.5.2* How do I print statement? ### 2/5 — Poor design website *2024-09-05, version 4.5.2* Limited features in the my account section For example cannot delete a credit card from the account Confusing on the bill pay section The current amount due should always be shown first and large - not hidden in other text Please quit sending me texts when there is no bill due ### 1/5 — Bill to high. *2024-07-04, version 4.5.2* I live alone. My air is set on 78. What else can I do . ## Most critical reviews (10 lowest-rated) ### 1/5 — Outage Map *2026-08-23, version 5.1.10* The new outage map is really bad. Doesn’t show areas. Just a circle near an area with a number. Doesn’t show the approximate area of outages any more and it’s basically useless. Please bring back the old outage map. 128,000 people without power and no way to tell really where. ### 1/5 — App is about as incompetent, common and ignorant as Memphis is *2026-07-02, version 5.1.8* Title says it all. Can’t even pay my bill on the app, lol. ### 1/5 — Not working *2026-06-16, version 5.1.8* Website not working for online payment and app not loading. Waited over 10 min and all you get is the logo. I shouldn’t have to pay at Kroger. It’s 2026 people. ### 1/5 — Does not open *2026-06-15, version 5.1.8* Great app if you enjoy staring at the MLGW logo for an indefinite period. It’s unclear if there are any other capabilities. ### 1/5 — App updated 5 days ago cannot log in *2025-08-20, version 5.1.3* Can not log in again after gaving app and auto payfor years. Had to go to Kroger and pay an extra dollar for my bill. Still cannot log in to app on I phone to fix anything. Calling mlgw gets ya nothing 😡 ### 1/5 — Complete Garbage *2025-08-19, version 5.1.3* Unable to login. Keeps saying incorrect password and login when I know good and well it is correct. Even tried resetting the password and kept getting an error message. This app is garbage. ### 1/5 — Lapse of Memory *2025-08-01, version 5.1.3* Every time I go to the MLGW application I have to input my data credentials! Why??? You have facial recognition but it never seems to remember my face. Just frustrating! 😡 ### 1/5 — App Doesn't Open *2025-07-13, version 5.1.3* App just stays on the mlgw logo screen. Tried to log in on the website and it says my info is incorrect for log in even though I know its correct. ### 1/5 — App doesn’t open *2025-07-06, version 5.1.3* The app is not starting, very slow. Sometimes I am waiting for more than half an hour for the app to start. ### 1/5 — App does not open *2025-06-02, version 5.0.0* The app does not open. I cannot even use it as he comments from MLGW stating that they will fix it, but that was months ago half of the year is over and this app is still broken. ## Most praised reviews (10 highest-rated) ### 5/5 — Balance due gone ? *2026-07-15, version 5.1.9* Confused on what happened to the feature telling how much to pay & the deadline ### 5/5 — Very Useful App *2025-05-13, version 4.5.2* This app usually gives me the information I need about my bill but occasionally I need to call. It also gives info on the status of problems. ### 5/5 — Great *2025-03-22, version 4.5.2* Great app allows paying the bill easier and quicker ### 5/5 — MLGW *2025-02-09, version 4.5.2* I like the convenience of paying on line. I do not like the online chat. It seems as if I never get my questions answered. I feel that it’s ( the chat ) on the weekends. I feel that the system is set for some type of a catch all response. If it isn’t someone that truly answers the questions just say services M -F ### 5/5 — Convenience of the app *2024-10-15, version 4.5.2* I’m very old school i prefer face to face contact aka paper applications this is a very helpful convenient app even for a person who is kinda intimidated of the internet ### 5/5 — MLGW Outage Map *2024-09-12, version 4.5.2* Great tool to see the effects of storms in the Memphis/Shelby county area. ### 5/5 — MLG&W App *2024-08-17, version 4.5.2* App is easy to use to pay my bill online. I have also used it for outage reporting and monitoring outages in our area. Last of all I have used the app to report a power pole that is cracked and leaning from the weight of the transformer. This pole needed attention. ### 5/5 — The App *2024-07-29, version 4.5.2* The app is awesome! However MLGW itself 😶 ### 5/5 — MLGW *2024-06-03, version 4.5.2* Memphis light gas and highway robbery ### 5/5 — Es una opción *2024-02-25, version 4.5.2* Excelente una buena opción para pagar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*