# MM Servicing — user reviews > 78 indexed App Store user reviews of MM Servicing by MyServiceMac, rated 4.90/5 from 3,879 ratings. - Source: https://appshunter.io/ios/app/mm-servicing/id1522546269/reviews - App overview in markdown: https://appshunter.io/ios/app/mm-servicing/id1522546269.md - Rating breakdown: 5★ 3,592 · 4★ 161 · 3★ 49 · 2★ 11 · 1★ 66 ## What do users think of MM Servicing? Overall sentiment: negative **Pros** - 💻 Easy to use - 🤝 Great customer service - 🏠 Helpful for VA home loans **Cons** - 🐛 Frequent app crashes - 🔑 Login issues and password resets - 💳 Payment processing problems - 🔄 Buggy app updates **Commonly reported bugs** - Unable to log in - App freezes and crashes - Payment functionality not working **Most requested features** - Weekly or daily payment options - Improved app stability and performance - More detailed account information ## Newest reviews (15 of 78) ### 3/5 — Consumer *2026-03-10, version 9.2.7* Several times I have paid on this app, sometimes it doesn’t actually deduct from my account. Then I get late notices. ### 3/5 — Log in *2026-03-08, version 9.2.7* Allow face recognition for log in ### 2/5 — the app is a bit clunky *2025-12-02, version 9.2.7* I am unable to schedule a payment for a date greater than Dec 31, 2025. This needs to be resolved. ### 3/5 — Stuck on enroll options screen *2025-10-10, version 9.2.6* I cannot use app, once I login it gets stuck on the enroll options screen and will not advance. ### 1/5 — Wont let me log in *2025-10-09, version 9.2.6* Please fix this app ### 1/5 — Won’t let me log in *2025-10-03* Please fix this app ### 1/5 — Unable to log in *2025-10-03, version 9.2.6* Screen buffers on the paperless billing page and will not allow me to continue to pay the mortgage. Want your money? Fix your app. ### 1/5 — App is glitching *2025-10-03, version 9.2.6* Cannot open the app, it’s constantly uploading on the newest iPhone ### 1/5 — Update Broke The App *2025-10-03, version 9.2.6* Constant spinning wheel when trying to login. Maybe test an update before releasing it? ### 1/5 — Logging in *2025-10-02, version 9.2.6* This app will not let you login ### 1/5 — You broke the app *2025-10-01, version 9.2.6* Near the first of the month. Unacceptable. This app hangs with a spinner on the overlay screen begging for autopay. Had to use the website instead. ### 1/5 — Won’t load dashboard *2025-10-01, version 9.2.6* App keeps locking up at the first page titled “enroll options” and doesn’t take you to the dashboard. App developers need to get it together and stop breaking stuff. ### 1/5 — Can’t log in! Just buffering. *2025-09-29, version 9.2.6* Always have to change my password and won’t let me login. ### 1/5 — Won't load *2025-09-28, version 9.2.6* I log in and it just does the spinning circle of death ### 1/5 — Won’t login!!! *2025-09-27, version 9.2.6* Won’t login!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-07-22, version 9.2.7* In 2026 login should not be this awful, come on, seriously. Worst excuse of an app I’ve ever seen. Fix faceid and fix sessions. Fire your engineers. ### 1/5 — lousy services *2026-06-25, version 9.2.7* Can’t send statements correctly and can’t adjust autopay dates as requested ### 1/5 — Won’t allow to login *2026-03-21, version 9.2.7* Continually getting a message saying, “Sorry, something happened, please try again at a later time” which isn’t very helpful ### 1/5 — Lack of Transparency and Inadequate Communication Before, During, and After Closing *2026-02-13, version 9.2.7* This was my first time using Movement Mortgage to purchase a home, and the experience was extremely disappointing from start to finish. The communication was poor before, during, and after closing. Critical information about my loan terms, payment setup, servicing procedures, escrow details, and what to expect after closing was not clearly explained. I was not provided with the guidance or education necessary to properly service my loan or feel confident managing my payments. There was a consistent lack of proactive communication. Instead of being clearly walked through next steps, timelines, and expectations, I often felt left to figure things out on my own. For such a significant financial commitment, this level of disorganization and lack of transparency is unacceptable. Homebuyers deserve to be properly informed and set up for success when taking on a mortgage. Unfortunately, my experience did not reflect that standard. ### 1/5 — This app sucks. *2026-01-12, version 9.2.7* Constantly have to change your password. And then when you do, it takes 4 or 5 tries for it to go through. You also can’t copy and paste the code they give you email form to the app. I literally have never written a review before and this app is terrible. I would not go with movement again if i had the choice just based on how poorly this app functions. You’d think with all of the money they make off of us, they could invest it in a functional app. ### 1/5 — Never again *2026-01-03, version 9.2.7* It’s ridiculous that you can’t make bimonthly 1/2 payments on your mortgage with this company. I’ll not do another mortgage with this company again. It’s completely stupid to only be allowed to make a full payment once a month ### 1/5 — How can I pay my mortgage???? *2025-11-14, version 9.2.7* I downloaded the app because I’m not able to login to my loan on the website…. Tried resetting password twice- (even though i know my password is right) and nothing. Got the app- can’t log in because it’s not accepting new or old password… meanwhile my mortgage is not being paid… Anyone else experiencing this?? ### 1/5 — Can’t update *2025-11-11, version 8.2.6* Can’t update the version even though I’m required to in order to proceed ### 1/5 — Horrible *2025-11-01, version 9.2.7* Will not open. Grinds and grinds. Deleted and reinstalled multiple times waiting days between. Worst app ever ### 1/5 — Months and can’t login *2025-10-23, version 9.2.7* It’s been literally months the app just won’t let me login. No trouble logging in on a desktop though. This app is trash. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy Access *2026-04-11, version 9.2.7* I love this app. I can add additional payments at any time ### 5/5 — Movement Mortgage is awesome *2026-02-17, version 9.2.7* This is the best mortgage company I’ve ever used. Everyone is friendly and helpful. The website and app is convenient and easy to use. ### 5/5 — Payment Mortgage! *2025-10-25, version 9.2.7* Excelente App🙏🏻 ### 5/5 — LOVE THIS APP! *2025-10-03, version 9.2.6* So user friendy! ### 5/5 — App won’t open *2025-10-02, version 9.2.6* The app worked fine for years . Now it won’t let me in. I deleted and reinstalled . Still nothing. ### 5/5 — Great VETERANS service! *2025-08-09, version 8.2.6* Gave my family and I hope on a VA home loan with a relatively LOW credit score! 🤩🫡🇺🇸 ### 5/5 — Easy to use *2025-05-02, version 8.2.6* Understandable, easy and quick to use. ### 5/5 — Much improved *2024-10-19* The app is much better now and on par with other apps from companies I conduct business with . 5 stars and recommended both the mortgage company, Samuel Blythe from there that got my loan done and to the closing table in two weeks or less, and the new app which is fabulous !!!! **Developer response:** We are so ecstatic to hear about your experience with Movement and the App! Thank you for sharing the positive feedback and if you happen to need assistance in the future, please contact our Customer Advocacy Team at support@mmservicing.com. ### 5/5 — Update *2024-10-08, version 8.2.6* Loving the update Makes the experience a bit easier ### 5/5 — I LOVE THE NEW FORMAT *2024-10-05, version 8.2.6* I love it!! Everything is all in one place so you can see your entire account “picture” in one place. I also like the 2-step verification - nice touch! Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*