# Mobi Banka — user reviews > 25 indexed App Store user reviews of Mobi Banka by Yettel Bank AD Beograd, rated 2.20/5 from 203 ratings. - Source: https://appshunter.io/ios/app/mobi-banka/id908353542/reviews - App overview in markdown: https://appshunter.io/ios/app/mobi-banka/id908353542.md - Rating breakdown: 5★ 39 · 4★ 12 · 3★ 15 · 2★ 22 · 1★ 115 ## Newest reviews (5 of 25) ### 2/5 — Lacking some features and crashing often *2022-02-01, version 2.09.06* The app is fine in terms of basic features but it crashes nearly every time I open it and try to enter my pin. It also doesn’t support apple pay when most other banking apps do, which makes NFC payment with iPhones/apple watches practically impossible. Get a good app dev to fix your app and implement apple pay if you want to keep people around and this bank relevant. If the above mentioned is fixed this app would go to like 3.5 or 4 out of 5 stars **Developer response:** We are checking this issue. In the meantime, please upgrade to the latest version of the bank's app (2.09.08) and check software ver. (should be 15.4.1). After that, in case you are still experiencing these issues, please write to us at tb.apps@mobibanka.rs (problem description, phone type and OS, app version). Regarding apple pay, we are considering this service. ### 2/5 — Full of bugs *2019-12-31* Every few days the app stops accepting my pin number and needs to be reinstalled and re-registered on my phone. Generated m-token cannot be used for payment, gets you locked out of authorization. Asks to provide security questions and answers every few weeks. **Developer response:** Please send us more details at tb.apps@mobibanka.rs in order to determine and solve the problem. ### 2/5 — App crashes often *2019-04-19* When I enter my pin app crashes and I can't access any data. **Developer response:** We recommend you to uninstall the existing application and download the new version of the TB app from the store and try log-in again. If the problem persists, please contact us at tb.apps@telenor.rs ### 2/5 — App is bad *2017-12-13* You are not even trying. Is that hard to hire UI/UX guy to design this app? It’s ugly, it’s crashing, it doesn’t support Touch ID!! For some reason app has big font... **Developer response:** Thank you for suggestions. Please send us more information about issues you have at tb.apps@telenor.rs so we can check everything. ### 2/5 — App crash *2017-10-14* App keeps crashing after updating to newest IOS, when we scroll to transactions app closes instantly. **Developer response:** This challenge is solved in new version of app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even start using it *2022-10-18, version 2.11.03* The app is so bad, i can’t even start using it. During the registration process the app shows an error saying “no internet connection”, while it is more then obvious that my internet is working just fine. Then the whole process resets, and you have to do it again, only this time, your email address is already in use. **Developer response:** Sorry for the inconvenience. If you still have this difficulty, in order to check and provide you with solution please sent us more info (including phone model, OS and app version, description of the issue and prt sc if possible) at tb.apps@mobibanka.rs. ### 1/5 — The worst app ever *2022-02-25* Please check this app, kids today build better apps. I am almost never able to use it, reports some stupid Internet connection without any reason!!!! **Developer response:** We are sorry for the inconvenience. The error content was not appropriate and with the new app version 2.09.08 it has been corrected. ### 1/5 — Still does not support Apple Pay *2021-06-18* Once a frontrunner in fintech, now lagging behind. If someone told me that, a year in, we would still have no info and no release date for Apple Pay, I would tell them they were crazy, but alas. Support, any info on this? **Developer response:** We are sorry for your dissatisfaction. Unfortunately, at this moment we don't have more information about the Apple Pay but we will timely inform our customers about any update. ### 1/5 — Terrible *2021-05-12, version 2.05.03* Very slow and not reliable when you need it most. Am losing trust in this bank and will change it. Developers asking for feedback via response here is quite bad as well, because people wont check their comments here if somebody responded or no. Hire some good UI/UX developer/Engineer to make this app better and have in app functionalities better. **Developer response:** Žao nam je zbog vaših navoda. Ukoliko imate neke konkretne poteškoće, pošaljite nam detalje na imejl tb.app@mobibanka.rs kako bismo izvršili provere i rešili izazove. Update: We are truly sorry for the inconvenience. We hope the new app version (available in july) will improve your experience and impression. ### 1/5 — This version is crashing *2020-04-01* I am unable to even load bills paying section on my iPhone5s. Option “Racuni na klik” is crashing the app. Please fix that, I am your customer, at least make the app bug free! ### 1/5 — Crashes on ios13 often! *2019-09-22* In serious companies, month before the major ios releases, qa team testa the app and developers are fixi g the eventual bugs. Ios 13 is released and app crashes on almost every major option. Shame. **Developer response:** We noticed that the version of the operating system iOS 13 causes various challenges in the use of numerous applications, including Telenor bank’s app. Because these issues Apple has already published a new one, improved version of the operating system, iOS 13.1, so we recommend you to download it as soon as possible. In case you still have challenges in using Telenor bank app, please notify us by email address tb.apps@telenor.rs in order to perform all the necessary checks for you. ### 1/5 — App crashes after update to iOS 13 *2019-09-21* Can’t access the app anymore on iPhone XS, it crashes as soon as you reach the main menu. When you type in the password, the screen is constantly flashing. Please check this ASAP! **Developer response:** We noticed that the version of the operating system iOS 13 causes various challenges in the use of numerous applications, including Telenor bank’s app. Because these issues Apple has already published a new one, improved version of the operating system, iOS 13.1, so we recommend you to download it as soon as possible. In case you still have challenges in using Telenor bank app, please notify us by email address tb.apps@telenor.rs in order to perform all the necessary checks for you. ### 1/5 — Loše korisničko iskustvo *2019-07-15* Što se tiče app za sada je funkcionisala manje više sa manjim bagovima ali mi nije smetalo ništa do mere da prijavljujem. Korisnički servis kao sam podrzan na online, app i call service je tužan i jadan. Za veoma bitna pitanja o informacijama o dostupnosti sredstava dobijete odgovore u vidu floskula i automatizovanih rečenica istih za sve prigovore, pa se vrtimo u krug a odgovora i inform nigde. Sve se svodi na čekanje. Čak se i ovde odgovara na primedbe po principu javite se na neki mail i šta je problem to im je rešenje za sve😁 Veliko veliko nezadovljstvo i greška što sam im dala priliku. U porodici smo svi nezadovoljni i ako imate vremena da čekate mogućnost da podignete svoj novac po 7 dana samo izvolite u Telenor Banku. ### 1/5 — The new version is forgetting logins *2019-01-03* I logged in 3 times this week only, because the app keeps forgetting login details. Swipe over proximity sensor also returns no data. **Developer response:** Please send us more details at tb.apps@telenor.rs in order to determine and solve the problem. ### 1/5 — Banana developers *2017-12-20, version 1.7.40* Like everything these guys develop - scrap, totally scrap Maybe you guys don’t know that Apple has released in October the iPhone X. Maybe you guys don’t know that you need to adjust your app. Also you guys maybe don’t know that your app is using the resolution from not one generation back iphone, not two, not three guys, 4. Are you sure that this job is for you? Maybe it’s better to give it to some serious people to develop your app. I have closed all our telenor bank accounts because of your app. I felt strange to use an app like yours, so ugly and so bad on a so nice product like an iphone. Many luck with your app. You guys are still under development. **Developer response:** We are sorry for such an impression. The latest version includes noticeable improvements. Please, send us more details about any problem you have and we will do our best to help. Write us to tb.apps@telenor.rs. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2023-10-31* I’m using iPhone 14 Pro (iOS) and so far, app works very smooth and good! The only issue I’ve noticed is that password don’t pass while trying to login and I have to reset it, but very rarely. Despite that, everything works perfect. ### 5/5 — Problem sa logovanjem *2020-12-01* Prilikom logovanja, prosao sam prva dva koraka (username/pass, sigurnosni kod od 6 cifara) i u poslednjem kad unesem PIN, izbaci poruku, doslo je do greske. Probao sam sa desetak razlicitih kombinacija Pin-ova i nisam uspeo. Update: promena imena uredja je pomogla (nije uspelo kada sam npr. od Phone promenio na Phone1, ali kada sam stavio Testname, proslo je). Aplikacija radi super. **Developer response:** Drago nam je da ste uspešno pristupili aplikaciji i da ste zadovoljni. ### 5/5 — Satisfied customer *2020-01-28, version 2.00.01* Excellent service, great app and overall perfect customer experience. Satisfied customer for 5 years now and looking forward to all new thing to come. ### 5/5 — Smooth *2017-12-18, version 1.7.40* Everything perfectly works **Developer response:** Thank you for your great review :) ### 4/5 — Almost pefrect *2019-03-19* Everything work great, only thing that is missing is ability to unlock app with face id(touch id), most other banking apps have that. **Developer response:** We are pleased to inform you that now you can download an improved application, which is optimized for larger screens. ### 4/5 — Problem koji treba resiti *2018-06-13* Skoro sam poceo da koristim IOS pa da ukazem na primedbe koje sam primetio. 1.Prilikom uplacivanja na racun i popunjavanja broja racuna, ne postoji opcija dodavanja crtice nego se pise ceo racun bez crtica. Pa predlazem da se to ispravi kako ne bi bilo zabune. 2.Isto tako, kada se izvrsi uplata i proknjizi se, dakle dodje u odeljak Izvrseno, prilikom preuzimanja potvrde o placanju, svrha uplate ne pise (polje ostane prazno), gde prouzrokuje problem pa predlazem da se i to resi. Inace aplikacija je jako dobra i odusevljen sam Telenor bankom. Samo da pogledate predloge korisnika i popravite sta ne valja. Svako dobro, pozdrav Miloš Nikolič **Developer response:** Hvala na prosleđenim sugestijama, uvek su dobrodošle. Rado ćemo proslediti relevantnoj službi, dok će drugi predlog biti rešen u novoj verziji aplikacije. ### 4/5 — Middle button double tap reveals acc balance *2018-04-11, version 1.7.40* In case I’ve used app recently, if someone take my phone and double tap the middle button, in the list od all apps Telenor app will appear and present the acc balance. My suggestion is to blur the app content in this scenario. I noticed this problem in all bank apps in Serbia, in banks abroad this is not the case. Thanks! **Developer response:** Thanks a lot for your suggestion. We recommend you that after any action you have taken in the app, always logout, than login again. ### 3/5 — Face ID *2024-06-03* The app will be great if will have Face ID option for login. Otherwise not bad ### 3/5 — On-click bills app loading infinite *2020-08-15* When tou try to add new “On-click” subscription app shows loader which remains until app crashes. Please refer this because it is great feature and now it has a bug... **Developer response:** We agree that Bills on click is a great feature and the challenge with it was with old app version v2.00.01. and was solved mid of August. Also, it was connected to old iOS version, so try with update. We tested on different phones and versions and didn't have any issues. If you are still experiencing difficulties, please write to us at tb.app@mobibanka.rs. ### 3/5 — App suggestion *2020-03-31* Why don’t you add touch ID/ Face ID log in option? It would be much secure and easier to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*