# Mobil New Zealand — user reviews > 117 indexed App Store user reviews of Mobil New Zealand by Exxon Mobil Corporation, rated 4.50/5 from 35 ratings. - Source: https://appshunter.io/ios/app/mobil-new-zealand/id1471421451/reviews - App overview in markdown: https://appshunter.io/ios/app/mobil-new-zealand/id1471421451.md - Rating breakdown: 5★ 29 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (14 of 117) ### 2/5 — Fuel *2026-05-16, version 1.9.2* Never continued with my savings of 2 ### 2/5 — How many updates do you need? *2026-03-19, version 1.9.1* Almost every time I go to open this app it asks to be updated. It seems to work fine but that kills the user experience for me ### 3/5 — Logs out *2026-01-30, version 1.9.1* Constantly logs out - not a fun app to use - BP much more user friendly ### 1/5 — Can not use app *2026-01-18, version 1.9.0* It keeps displaying sorry we can not process your request. I cannot use the app even after reinstalling. ### 1/5 — Rubbish app *2026-01-18, version 1.9.0* Logs you out every single time and you have to re enter password ### 1/5 — Non existing customer support *2026-01-14, version 1.9.0* App works ok most of the times, however, when it doesnt work properly - the customer support is just complete waste of time. The take many months to resolve simplest issue, sending meaningless emails with mo real progress. Looking to change the provider hoping for a better experience. ### 1/5 — Constantly logs you out *2026-01-12, version 1.9.0* This app drives me crazy, always logs me out when I want to use the card, forgets saved cards but has no problem sending me alerts about current promotions ### 1/5 — Log on issues *2026-01-10, version 1.9.0* This app keeps logging me out. Everytime I open and use it, it always asks me to log in. Very annoying ### 1/5 — Pfft *2026-01-08, version 1.9.0* Won't accept the email address I have registered for smiles. Won't allow me to paste in a password from my password manager. Doesn't recognise the smiles card number i have if i try to register. Mostly negative reviews for this app stretching back a long time. And responses from "support" seem to be vacuous. ### 3/5 — App will not stay signed in after recent App update *2026-01-07, version 1.9.0* After the recent app update the biometric and pin was deleted from my account and I had to sign in and set up again, Issue still occurring in 2026 However it now appears the app with sign me out every 24 hours or so, I reinstalled the app and updated to latest iOS 26 however the issue remains, please fix ### 1/5 — Disappointed app *2025-12-30, version 1.9.0* Avoid this app. The 'Pay from Car' feature constantly glitches, leading to overcharging at the pump. To make matters worse, the coffee loyalty codes never work, even after multiple successful purchases. It’s unreliable, embarrassing to use in public, and costs more than it saves. Uninstalled." ### 1/5 — Poor UI *2025-12-29, version 1.9.0* Won’t let you paste in a secure password or use a password manager. This is basic security - why not allow this? ### 1/5 — Cant register - error A2000 *2025-12-25, version 1.9.0* I’m not able to register. It comes up with “something went wrong. Error code A2000”. There is not support email or links or any way to contact support - guessing that’s after you register and login. ### 4/5 — App will not stay signed in after recent App update *2025-12-18, version 1.9.0* After the recent app update the biometric and pin was deleted from my account and I had to sign in and set up again, besides that it appears to work well ## Most critical reviews (10 lowest-rated) ### 1/5 — This app sucks. *2026-06-25, version 1.9.3* This app is the worst app I have ever used. It’s slow it’s glitchy and it’s hard to navigate. Really have nothing good to say about it ### 1/5 — Logging in issues *2026-06-16, version 1.9.3* This is infuriating. Why can’t I just be logged in or use face ID. As a previous user has posted, everytime the app is used it requires a password, but then you can’t paste a password, and end up having to reset, every time. This is ridiculous in this day and age. Sort this out please. ### 1/5 — Broken and privacy violations *2026-05-23, version 1.9.3* Shocking privacy overreach that it requires exact location before it lets you use your saved "card". Not only that but it didn't even apply the discount when I used it. Lazy, badly written, flawed app. ### 1/5 — You don’t accept my new phone number *2026-05-18, version 1.9.3* What is wrong with 026 numbers? Other petrol apps accept my number. ### 1/5 — Frustration! *2026-05-08, version 1.9.2* Great when it works but then it logs your u out and you can’t reset password to get back in! ### 1/5 — Forces Location AND tracking *2026-04-16, version 1.9.2* If you want to get the fuel discount you’ve got to turn on location data AND ad tracking. WHAT??! Never ever going back to Mobil. ### 1/5 — Smiles Rego Not Workinh *2026-02-17, version 1.9.1* I want to apply for a Smiles card/membership - when I submit it comes up with; Oops something went wrong - error code : A2000 Whats wrong? ### 1/5 — User Beware! Unreliable app! *2026-02-09, version 1.9.1* Whilst previously user-friendly, since 2026 it has been plagued with issues where vouchers are not scanning the correct discounts or when scanning the Mobil Smiles QR code, no discount is processed at the pump at all. A very unreliable app. User beware!! ### 1/5 — Security so bad that you’re going to lock business out *2026-01-25, version 1.9.0* Can’t reset password without a death loop! Tone it down eh, we’re paying for gas, not unlocking a vault ### 1/5 — Session times out… *2026-01-19, version 1.9.0* If I need to login each time at the pump, this is going to kill the whole point of self-service and force users to visit the store and pay. Was this level of security intentional or did the Mobil app developers mess up with a perfectly working iOS app? It’s even more frustrating for us motorcycle riders, take of helmets before needing to visit the store to pay. ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks a bunch. *2026-06-17, version 1.9.3* It helps with the rising cost of petrol. Thank you for giving me fuel vouchers from time to time. ### 5/5 — Please for the love of god stop logging me out *2026-05-26, version 1.9.3* Look, it's a pretty great app. I get good deals. However, I cannot for the life of me remember what my password is. I can't use your app because I get logged out between each time I fuel up. I go to input my normal password, it's incorrect. So is the next one I try, and the next one. I give up eventually and reset it. It can't be the same as the last 5. The only thing the app will accept is something I definitely won't remember because it's not one of the first 5 passwords I'll try. I have to go through this every time I fill up. Unfortunately with the prices right now I have no other choice because everywhere else is too expensive for me to justify switching over this. I get that it's for security, but honestly being able to access my account consistently matters more to me, because now I'm resorting to screenshotting the password or writing it down which is far less secure than just letting me stay logged in. ### 5/5 — Great service Sunny from Dargaville *2026-05-22, version 1.9.3* Highly recommend dargaville mobile, always have a pleasant service with Sunny, ### 5/5 — I was wrong *2026-04-20, version 1.9.2* I previously left a scathing review after being stressed out about diesel prices and I thought the app lost my 15c off voucher. It wasn’t lost, I was just an over excited idiot lol. ### 5/5 — Awesome sales lady her name is lovepreet *2026-02-05, version 1.9.1* Polite and easy to talked ### 5/5 — Massey *2026-02-02, version 1.9.1* Lovely friendly helpful staff ### 5/5 — Levin Mobil *2025-11-25, version 1.8.2* Awesome staff always so friendly and helpful! ### 5/5 — Mt Richmond *2025-11-10, version 1.8.2* Great service!!! ### 5/5 — Excellent service and friendly staff! *2025-11-05, version 1.8.2* Great service at Mobil Epsom Pump clean station, friendly staff, and quick service. Always a smooth stop for fuel and coffee! ### 5/5 — Fixed loading issue *2025-09-22, version 1.8.1* Works as intended, easy to use and don’t need to carry the physical card around. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*