# Mobile Authenticator ES. — user reviews > 49 indexed App Store user reviews of Mobile Authenticator ES. by OneSpan International GmbH, rated 2.53/5 from 60 ratings. - Source: https://appshunter.io/ios/app/mobile-authenticator-es/id541882261/reviews - App overview in markdown: https://appshunter.io/ios/app/mobile-authenticator-es/id541882261.md - Rating breakdown: 5★ 14 · 4★ 6 · 3★ 5 · 2★ 5 · 1★ 30 ## Newest reviews (15 of 49) ### 3/5 — Good but… *2025-10-06, version 5.0.3* Does what it’s supposed to do but a watch version of the One Time Password function would be a big improvement ### 2/5 — Downloading this App *2022-11-07, version 4.28.7* The amount of time it takes to download the app is beyond reasonable..as per previous comments why isn’t there the ability to renew the app without having to delete and reinstall. ### 2/5 — Crashing app *2021-10-19, version 4.28.2* The app crashes every time I open it. So it takes several tries for the app to work. Please fix this!!! ### 2/5 — iOS 15 bug having to re-enter credentials constantly. *2021-09-28, version 4.28.2* Please fix this bug. Since updating it forgets my details daily and I have to re-enter it. ### 2/5 — Re adding codes *2021-08-09, version 4.28.0* Having to delete and reinstall the app when loading in different at codes is the worst thing about this app, makes it unusable for a lot of the workflows in my team. Other than that, standard. ### 1/5 — Terrible Cannot get into my WFH System *2021-03-05* Tried numerous times, without success. Losing work time. Terrible. Thanks ### 2/5 — Ok but limted *2020-08-10, version 4.22.0* To one token per account. If you have multiple accounts and need multiple tokens, looks like you'll need multiple devices! Too bad I have no choice but to use this from my institution!! ### 3/5 — Please develop app for apple watch *2020-07-21, version 4.21.0* App is good but need it on apple watch ### 2/5 — Comment for Deva *2020-01-29, version 4.18.2* Please provide ability to use Apple Watch. This app is crippled in its functionality without it. You’re missing an opportunity to easily enhance the usability of the app without sacrificing security! ### 1/5 — Does not work *2019-07-24, version 4.17.1* Worked great for six months. Now over the weekend it just stopped working. App opens but no numbers. Reported to my bank on Monday. They say still waiting for vendor response. Contacted vendor myself today (Wednesday) and vendor says they can only work with the bank and they are always responsive. Tried deleting app, reinstalling, resetting phone, installing all updates. Nothing has worked so far. ### 1/5 — Don’t use this app.. *2019-04-22, version 4.15.1* This app is a joke and pathetic ### 1/5 — Doesn't work 1/2 the time.... *2018-05-04, version 4.13.5* App doesn't work half the time. Either has a blank screen or force closes the second you open it. Super frustrating when you're waiting on an important work email and can't access it without a code ### 1/5 — Looks like a decade old app *2018-04-28, version 4.13.5* This app looks like a decade old app built for any other platform. What pisses me off is that this app has no regard to the UX design whatsoever, in fact this is the most ugly app installed on my iPhone and if it were not for the mandated 2FA I would just remove it. ### 1/5 — Blank Front screen *2017-12-30, version 4.13.5* I have opened and deleted and re-opened so many times and all I’m getting is a blank screen. It’s been updated and still doesn’t work. I have an IPhone 7 Plus and it worked in the beginning for 5 mins and then gave me the blank screen ever since. I’m willing to change my mind if there was a way to fix this. ### 1/5 — Fails to work half the time *2017-12-14, version 4.13.5* About half the time I attempt to generate a token I get nothing but a blank screen. ## Most critical reviews (10 lowest-rated) ### 1/5 — I want to see the code!! *2025-04-17, version 5.0.0* Older versions let you open the app, and there was the code. Now I have to tap a button after opening. Who thought that was a good idea? Please fix this! ### 1/5 — Server *2025-02-13, version 5.0.0* After update I can’t to edit server time now it doesn’t work for me. Please help how can I fix it ### 1/5 — No watch app *2022-07-31, version 4.28.5* Make watch app ### 1/5 — Slow to update *2022-07-07, version 4.28.5* This is the only Authenticator app that drags its feet on supporting newest iOS versions. Updates should be more timely and remove the iOS version lock. ### 1/5 — Make it work with betas *2022-06-07, version 4.28.5* Make it work with iOS betas. By hard limiting newer version of iOS by checking a version number within a range your app won’t open. There is no security issue by allowing new OS. Feel free to limiter older versions.. ### 1/5 — iPhone 13 *2021-11-08, version 4.28.3* Doesn’t save authentication details, have to enter code or scan qr every time. ### 1/5 — Only supports one token at a time *2021-10-07* This is seriously lacking functionality. It only supports a single client token at a time. With no way to register a 2nd account. I have 2 clients who use this authentication method but can only install a single one. Either need 2 devices or to uninstall each time. ### 1/5 — iOS15 *2021-09-24, version 4.28.2* Very buggy with iOS15 and not working as well as it did previously. Takes two attempts to open the app as it crashes on the first one. Also forgot my QR code so had to find that and re-scan it. Please fix ### 1/5 — Hot garbage *2021-03-11, version 4.26.0* any company using this instead of the Authenticator standard should reconsider ### 1/5 — Where’s the Apple Watch support *2021-03-05, version 4.26.0* I open the app, it shows me a number, it works. For a simple app like this to not support the Apple Watch is sheer neglect. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2017-12-12, version 4.13.5* Does everything I need it to. What I would LOVE is an Apple Watch companion app so I can just generate a code via the watch. ### 5/5 — Awesome *2016-04-06, version 4.10.1* A smart way to protect app. ### 4/5 — No Apple Watch *2025-11-07, version 5.0.3* Please Please Please make the Apple Watch supported. Thank you 🙏 ### 4/5 — Works as intended *2020-04-07, version 4.20.0* Would be nice to be able to reset the app or set up multiple digipasses without having to remove and reinstall the app each time. ### 4/5 — A watch app would be a nice enhancement *2019-09-11, version 4.17.2* And some upfront instructions on how to use it, because it’s different from similar apps in that, if you bungle the login for any reason, it seems that you can’t reuse the PIN even though its time hasn’t expired. In other words, it really is what it says: a single-use PIN. Otherwise, I’m happy with this simple app. ### 4/5 — Apple Watch App *2019-07-27, version 4.17.2* This app works very well on an iPhone, but I agree with the previous reviewer that an Apple Watch app would make it perfect. I had this with SecureAuth app, and am missing it now that we are using Digipass. ### 4/5 — Good app. Would like an iWatch version. *2018-11-06, version 4.13.5* Could use this on my iWatch. ### 4/5 — Works well enough *2017-09-14, version 4.13.3* This is a great app for two-factor authentication. It's fast but it could be simpler. It would be even better if it had an Apple Watch version that would automatically pop-up a request and allow access with a button press since the Watch knows if you're wearing it, if it is unlocked and being worn, it would be secure to use a push notification like other 2-factor apps do. ### 4/5 — Simple, easy to use *2017-08-17, version 4.13.3* Set up by my IT dept. for e-scribing prescriptions. I'd love for a Apple Watch app to be developed so I don't have to take my phone out all the time. ### 4/5 — Great Except Needlessly Slows One Down *2016-09-11, version 4.11.4* This app is great for providing two-factor authentication so one can send controlled prescriptions electronically. The problem comes when one is working on a large refill in-box. The app only lets one generate a new number every 30 seconds, which, if you're a fast typist, can lead to hitting the refresh button multiple times. This update removed the button to generate a new code for some reason, making the matter worse. Now you have to wait a full 60 seconds to get the button back to generate a new passcode. The work around is to hit the home button to get out of the program, then hit it again to get back in, whereupon it refreshes, assuming it has been at least 30 seconds. I contacted tech support and their answer was to have my IT department create a customized version. I don't know why everyone would not enjoy a program that allowed you to work faster. I also think they should create an app for the Apple Watch. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*