# Mobile Bank UK – Danske Bank — user reviews > 109 indexed App Store user reviews of Mobile Bank UK by Danske Bank Group, rated 4.90/5 from 13 ratings. - Source: https://appshunter.io/ios/app/mobile-bank-uk-danske-bank/id1365361930/reviews - App overview in markdown: https://appshunter.io/ios/app/mobile-bank-uk-danske-bank/id1365361930.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Mobile Bank UK? Overall sentiment: negative **Pros** - 👍 Simple and straightforward - 👍 User-friendly interface - 👍 Easy to use - 👍 Great for money management - 👍 Convenient access - 👍 Works great - 👍 Fast and easy - 👍 Good security **Cons** - 🐛 Frequent crashes - 🐛 App is often broken - 🐛 Login issues - 🐛 Difficult to navigate - 🐛 Missing key features - 🐛 Incompatible with older devices - 🐛 Poor UI/UX - 🐛 Updates cause problems - 🐛 Security concerns - 🐛 Limited functionality - 🐛 Clunky and awkward **Commonly reported bugs** - App crashes frequently - Saved payees disappear - App crashes all the time - No text from the bank when balance is low - App not compatible with iPhone 8 (iOS 17 requirement) - App requires iOS 17, not compatible with iOS 16 - Update requires 10GB of data, not accessible without it - No notification of incoming money - Technical issues every time - Electronic mailbox missing - Constant errors - Cannot make transfers, app freezes - App crashes, does not load properly, does not show electronic mailbox/payee - ID check doesn't work, cannot make payments - App keeps crashing or getting stuck - App says 'open' when trying to redownload - Transfer wouldn't work, had to delete and reload - Cannot verify ID without access to accounts - Login fails, password incorrect - App always broken down, down again after bug fixes - Does not show where money has come from - Cannot remove payees or change home address in app - App rendered useless by latest update, requires phone update - Cannot access account, requires new iPad - App needs OS13, user has OS12 - Sending money takes too long, not same day - Can no longer access app on anything below iOS 12.4 - Sign off button removed - Danske ID system used instead of text messages for online purchases - Cannot log in sometimes, takes minutes - Stupid security nonsense - No support for Standing Orders - Cannot access statements - Nightmare transferring money, round and round in circles - Error code 3703 when logging in - App shuts down on each login attempt - Cannot delete old transfer accounts - Security glitch: screen visible before login clears - App won't log in for 2 months - New app doesn't always work - App constantly crashes, cannot log on for 2 weeks - App crashes after most recent update - App won't update and won't let user use it until updated - Removed colour and UI stripped bare - Cannot use app to change debit card settings - App used to work, now doesn't and won't update - Impossible to understand new version, overdraft unclear - App rarely works, almost impossible to log in - Transferring money between accounts is impossible - New available balance option is confusing - App fails to open/crashes repeatedly - Cannot see transactions made over a weekend until Monday - New app is not as clear/easy to navigate as old one - Cannot have app on iPad and iPhone at the same time - App requires rebinding on each device change - No iPad version, x2 option is lazy - Currency converter buried deep - No longer has money management function - Cannot review income/spending over 12 months, only last 30 days - Cannot categorise spending - Icons look like line drawings, pale blue entries hard to read - Tickbox beside transaction has no explanation - Unseen transactions section seems meaningless - Data cannot be manipulated - Layout is confusing and less intuitive - Font too fine, not contrasting enough - 'Explore', 'Profile', 'Messages' prominent at bottom - Navigation of key features less explicit - Incomplete, harder-to-read version - Charts tool disappeared - Missing essential core features of original app - Categorisation and spending overviews missing - App opens in portrait mode only - Cannot switch between wife's and own account easily - Must rebind every time when switching devices - No currency converter anymore - New ID app only attaches to one device - Prefer to use card with different codes - Freezes now and again - Random card appears, current card won't unblock - No dedicated iPad version - Cannot see home address and email address on new app (security risk) - App requests 'bind' every time after replacing iPad - Fingerprint entry doesn't automatically appear - Cannot get logged in whatsoever - Lost previous messages, only electronic mailbox accessible - Slow to log in - Nice green and red colouring of transactions gone - Home page design is poor - Cannot change categories for payments - Line spacing very wide, needs more scrolling **Most requested features** - Push notifications for incoming money - Make debits red - Add subscription and internet shopping categories - Apple Pay integration - Dedicated iPad version - Dark mode - Ability to see all unreconciled items together - Bring back foreign exchange rate table - Option to see available balance instead of total balance - Ability to set up and manage standing orders and direct debits - Revert to previous version - Add a log off button to the transaction page - Improve ID check functionality - Allow multiple device logins without rebinding - Currency converter - Improve contrast and font readability - Add money management function back ## Newest reviews (17 of 109) ### 4/5 — Rating *2026-06-18, version 2026.9* I do not think a rating that was written by a disgruntled person 4 years ago should be your introduction message ### 1/5 — Technical issues… *2026-02-04, version 2025.16* EVERY SINGLE TIME I use this app there are technical issues. Load of wank ### 3/5 — Electronic Mailbox missing in the app *2026-01-11, version 2025.16* Well…. I’m using this app long time. Recently got an e-mail that have some new documents in my electronic mailbox. There is even instruction in the e-mail how to find electronic mailbox for desktop app users and mobile app users. So I did login clicked menu on the right bottom corner and….. there is no electronic mailbox at all. Simply nothing. Spend 20 min to find and from my end mailbox is vanished. As a IPhone user I checked App Store to see if there is some update on the App but my app is up to date. ### 1/5 — Regular errors *2025-12-04, version 2025.16* This app was brilliant but the last few months its constant errors! Please fix this! ### 2/5 — Mrs marie gallen *2025-11-26, version 2025.15* Iam not happy because I want buy make up online I can’t buy cos of my bank not there I need see approve bank if I can buy but can’t through my bank ### 1/5 — Cannot make transfer on app *2025-10-28, version 2025.15* Useless, it won’t let me transfer money, it freezes at the end. Rang customer service advised to do it on e-banking instead. ### 1/5 — Keeps crashing *2025-10-20, version 2025.12* Very disappointed with app keeps crashing does not load properly at times does not show electronic mailbox at times does not ahow payee ### 4/5 — Top 2 improvement requests *2025-07-28, version 2025.7* My top 2 improvement requests: 1. Push notifications when money is paid INTO an account. This would be super useful. 2. Make debits on the transactions screen red, rather than the default Danske blue colour. Credits are already shown in green. Make debits red. ### 4/5 — Decent *2025-07-15, version 2025.7* Good looking app but need a notification for when money comes into my account and not just leaving it ### 2/5 — New to Danske *2025-04-23, version 2025.4* What can say is that it’s not as upto date with features as the AIB and Ulster Bank Apps who also especially the former have apps for Apple iPad and Apple Watch. Also in the categories for ins and outs, why don’t you have subscriptions and internet shopping? Also why isn’t Apple Pay here ? It would be handy if anyone loses their debit card. Pull your socks up Danske Bank ### 3/5 — New to Danske *2025-04-06, version 2025.3* I’m new to Danske so I don’t have a lot to right now. What can say is that it’s not as upto date with features as the AIB and Ulster Bank Apps who also especially the former have apps for Apple iPad and Apple Watch. Also in the categories for ins and outs, why don’t you have subscriptions and internet shopping? ### 1/5 — Shambles *2025-03-26, version 2025.3* Trying to get the Danske bank app set up took two weeks. When you log in you have to carry your account number on paper as the app does hold it. Going back to carrying cash as the apps are a nightmare. ### 1/5 — ID Check doesn’t work *2025-01-30, version 2025.1* ID check doesn’t work, can’t make payments ### 1/5 — Terrible *2024-10-07, version 2024.12* This app is awful. Always crashing or stuck. I have to delete and when I try to redownlaod it just says “open” totally unusable .. ### 1/5 — Didn’t work without reloading App *2023-09-06, version 2023.10* When I first tried the transfer it wouldn’t work, had to delete and reload app, after a long conversation with help desk which couldn’t help because I couldn’t verify my ID, how can I verify my ID without access to my accounts, do you know the last transaction on your account without accessing it, and you can’t access it without the app working ### 4/5 — Notifications *2023-07-30, version 2023.8* Add notifications when money is paid into an account. Currently, there are only notifications when money is paid out. Lastly, add a log off button to the transaction page. It shouldn’t be hidden behind the ‘menu’ button ### 1/5 — Terrible *2023-07-20, version 2023.8* Tried using this app for my account wouldn’t even let me login kept saying that password was wrong when it was definitely right .Doesn’t work ## Most critical reviews (10 lowest-rated) ### 1/5 — Pearl *2026-06-19, version 2026.2* No longer able to use the app as my phone is IOS 16 and 17 is required. Will not be upgrading my phone so bye bye Danske bank app ### 1/5 — Disappointed *2026-06-19, version 2026.2* Been using mobile app for years & now I am told that I need to get a new phone in order to keep using it. I am very disappointed by Danske. ### 1/5 — Update *2026-06-19, version 2026.2* Since you have make this update I can’t use it on this iPhone because I don’t have the iOS 17 now I can’t use it, the dumb dumb who have done this update is stupid many people like me can’t use it anymore ### 1/5 — D *2026-06-18, version 2026.2* Why have you decided to bin your account holders who don’t have an iPhone lower than 17 iOS ? A reply on this medium would be appreciated ### 1/5 — Terrible *2026-06-16, version 2026.8* Keeps crashing my saved payees keep disappearing the app crashes all the time you need to improve it before I close the bank account ### 1/5 — No text from the bank when bank balance is low *2026-05-18, version 2026.7* No text from the bank when bank balance is low. Other service providers send the texts to inform about low balance or not enough funds for DD and advice to put money in by 2:00pm for the DD to come out. ### 1/5 — Not iPhone 8 compatible *2026-05-12, version 2025.16* I discovered this evening that I can no longer use the Danske app because I have an iPhone 8 - and this is not supported by IOS 17. I think this could have been communicated better. Now I have the unexpected expense of a new phone. The second time in 2 weeks Danske have disappointed me. I need to change bank…after 40 years! ### 1/5 — Upgrading App *2026-05-12, version 2025.16* I cannot use my Danske Bank App because it is obscured by an overlay that states that I must update it in AppStore. When I attempt to do that, I am told that I must have IOS 17 or newer to do so. I am IOS 16. I assume from this unilateral arrogance that I must find another bank. ### 1/5 — Update should be optional *2026-05-06, version 2026.7* I am required to update app but I need at least 10gb of data to update phone before i do this which I don’t have. Now I have no access to online banking. Even a browser login won’t work ### 1/5 — Notifications *2026-03-27, version 2026.2* I do not get notified of incoming money into my bank? Would there be an issue or is this always been the way.. i have unistalled and reinstalled the app. Checked settings and no joy. ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy *2026-03-12, version 2026.2* Works great for money management ### 5/5 — Maggs *2025-05-04, version 2025.4* Great app and very easily used and terrific access ### 5/5 — I love this app! *2024-07-17, version 2024.9* I love how simple and straightforward this app is. Whether I want to open a new account or rename my accounts it literally takes seconds. Good work Danske Bank!! ### 5/5 — Mrs Mc Namee *2023-04-19, version 2023.3* Best and easiest app about ### 5/5 — Updates that matter *2022-08-25, version 2022.8* Great to see the app constantly being updated, new features and bug fixes. Works effortlessly. With the new features it’s so easy to complete most of your banking at home! ### 5/5 — Great App *2022-06-27, version 2022.6* Great app which I use every day. One addition I would like if possible is the facility to take a screen shot of a cheque in the near future. Other than that I love it ### 5/5 — Great app *2020-12-21, version 2020.19* Definitely the most user friendly app I could ever wish for ### 5/5 — Very user-friendly *2020-12-13, version 2020.19* A very nice banking app. Literally can do all your banking needs with this app. Very easy and user-friendly. ### 5/5 — Banking *2020-10-13, version 2020.14* Simple and easy to use ### 5/5 — Convenient *2020-10-07, version 2020.14* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*