# Mobile Banking UniCredit — user reviews

> 49 indexed App Store user reviews of Mobile Banking UniCredit by UniCredit, rated 4.70/5 from 3,053 ratings.

- Source: https://appshunter.io/ios/app/mobile-banking-unicredit/id396670008/reviews
- App overview in markdown: https://appshunter.io/ios/app/mobile-banking-unicredit/id396670008.md
- Rating breakdown: 5★ 2,573 · 4★ 263 · 3★ 78 · 2★ 34 · 1★ 105

## What do users think of Mobile Banking UniCredit?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 👍 Straightforward app design
- 🚀 Fast and responsive
- 🚀 Convenient banking features
- 👍 Reliable banking services

**Cons**

- 🐛 Frequent crashes and technical issues
- 🔒 Overly complex security measures
- 🤯 Confusing and illogical UI
- 🤔 Lack of clarity on PIN requirements
- 🤬 Poor customer service and support

**Commonly reported bugs**

- Login and activation issues
- Inability to update contact information
- Incompatibility with older devices
- Unreliable payment and transfer features

**Most requested features**

- Improve app stability and reliability
- Streamline security processes
- Enhance UI/UX for better usability
- Provide clear instructions on PIN usage
- Improve customer support and communication

## Newest reviews (11 of 49)

### 2/5 — Non funziona

*2026-06-15, version 3.73.1*

Per quelli che hanno un iPhone più nuovo the app non funziona

### 4/5 — Great on iPhone and also iPad works

*2025-09-18, version 3.66.0*

As above

### 2/5 — Problem activation the app

*2025-08-09, version 3.65.0*

I have problem while activating the app on a new phone.
It asks me about the pin but without specifying the pin type.
Is it the 5 digit pin as for the debit card or the 8 digit pin of online banking or the 6 digit pin of mobile banking?
It doesn’t specify the pin kind or the number of digits. Please help.

### 4/5 — App Unicredit

*2025-02-27, version 3.60.0*

La app è di facile utilizzo chiare e semplice

### 3/5 — System is not working

*2024-06-10, version 3.53.0*

Sometime I have problem accessing the system

### 1/5 — Terrible app

*2024-02-07, version 3.46.1*

Doesn’t work. A complete joke

### 1/5 — Non funziona più su versioni precedenti iOS 14

*2023-09-20, version 3.42.0*

Perché un utente/cliente deve necessariamente cambiare il proprio telefono a causa di una applicazione sw mi risulta ancora assurdo da capire......

### 1/5 — Troppa pubblicità per prodotti bancari

*2023-07-21, version 3.41.0*

C’è una abbondanza di offerte per prodotti bancari che rendono più difficile l’effettiva funzionalità.

### 1/5 — Pessima.

*2023-07-10, version 3.40.0*

Pessimo servizio clienti è pessima app. Ogni due per tre si blocca. Inoltre ho mandato soldi da un altro mio conto e mi hanno addebitato 5€ di spese senza motivo essendo che era un conto italiano, in euro.
Delusa.

### 1/5 — Impossible to access

*2023-07-02, version 3.40.0*

It is impossible to access. It kept saying for months that there has been a technical problem and I have been unable to access my account. I have updated the app, uninstalled and installed it again, and if I try to log in again it keeps saying that “because of a problem, it was not possible to recover the information needed to access”.
Do not even bother installing this on an Apple device.

Italian version:
Impossibile accedere. Da mesi quando provo ad accedere spunta il messaggio che dice che c’e’ un problema tecnico. Ho aggiornato l’app, disinstallata e reinstallata e provando a rifare l’accesso dice che “per un problema tecnico non è’ stato possibile recuperare le informazioni utili all’attivazione”.
Non vi scomodate nemmeno ad installare quest’app in un dispositivo Apple.

### 3/5 — Old fashion way

*2023-06-15, version 3.39.0*

The security process of Unicredit on line, makes me remember how it was in the old days. Nowadays banks ask clients interfacing on line a username, a password an a confirmation number that is send either via phone number or email that previously the cliente has registered with the bank. Having four numbers plus an authenticating number in a separate gadget is definitely outdated.

## Most critical reviews (10 lowest-rated)

### 1/5 — Is the year 2026

*2026-08-11, version 3.75.0*

Slow app,difficult to navigate,I bank with other 5 banks plus Amex ,this is the worst by far

### 1/5 — Charges

*2026-07-30, version 3.75.0*

I don’t understand why I get charged when moving money between UniCredit accounts at the same branch, nor when I use my card. Hence why I barely use this account and only have it because I have to for paying F24’s.

### 1/5 — Incasinata

*2026-03-25, version 3.70.1*

Troppi pin, troppi codici. Semplificate.

### 1/5 — Inutile

*2025-08-22, version 3.65.0*

Il peggio del peggio. Meglio se copiate da altri paesi tipo UK; forse riuscite a farla funzionare

### 1/5 — Overwhelming

*2025-06-24, version 3.63.0*

Troppa roba, troppa confusione, non si capisce niente e le funzioni sono organizzate in maniera illogica. Ci si mette una vita a fare qualsiasi operazione.

### 1/5 — Ritardo nella consegna

*2025-05-01, version 3.62.0*

Ho ricevuto un messaggio che diceva que non era stato possibile consegnare la carta, quando la consegna a domicilio non fallisce mai, queso è una cosa. L’altra cosa è che me dicono di andare all’ufficio postale per far consegnare, ma non dicono quale ufficio, dove abito ce ne sono diversi, devo andare in ognuno di essi?

### 1/5 — Too many security hurdles

*2025-03-24, version 3.61.0*

Of course I want my banking app to be secure. But after entering two different PIN codes, my tax ID and a one time passcode sent to my registered phone number, why do you need another factor of authentication?? And why does it have to be the code from the tag that I lost 5 years ago after signing up the first time? Just let me pick two (or three) factors of authentication!!

### 1/5 — Online security is Kafkaesque

*2025-01-20, version 3.58.0*

While online security is incredibly important, UniCredit seem to have conspired to make their systems…through a combination of different codes, passwords, tokens, PINs, IDs, faceIDs, dual factor authentications, security questions…almost impregnable to their own rightful customers. I just got a new iPhone. Setting up the mobile app on my new phone as my primary device took me over a week (needed to order a new debit card to complete a security step, which I had to pay 7€ for). I found the whole process confusing and frustrating and would consider myself reasonable literate from a technology perspective. If I were an older person with perhaps less understanding of apps/ websites/ I would simply have given up.

All my experiences with UniCredit, including in branch experiences, have been similarly poor. It took me over 3 weeks to change my account from one branch to another (why is this even necessary).

### 1/5 — Really poor interface

*2024-11-05, version 3.57.0*

The ugliest and non sense UI design I’ve ever used. Plus Apple Pay doesn’t work at all. I’ll look to cancel my bank account asap!

### 1/5 — Peggior servizio banking online mai visto

*2024-09-18, version 3.56.0*

Non riesco ad accedere al servizio perché da computer non funziona e per attivare l’app sul telefono il codice di verifica viene mandato al mio vecchio numero di telefono, che non posso aggiornare in nessun modo. 
Essendo all’estero non posso neanche chiamare il servizio clienti perché è un numero italiano. 
Vergogna UniCredit.

## Most praised reviews (10 highest-rated)

### 5/5 — Best App by far. Deserve 6 stars

*2026-06-15, version 3.73.1*

One of the best app around for bank activity.

### 5/5 — Thanks

*2026-06-06, version 3.73.0*

La app è molto intuitiva e facile per accedere alle varie sottosezioni e vedere l’estratto conto

### 5/5 — Great Bank

*2025-11-24, version 3.67.0*

Opened a UniCredit account recently with no issues after becoming Italian resident. Happy to be using a Ferrari official sponsor.

### 5/5 — Unicredit Very good

*2025-04-14, version 3.61.0*

Unicredit Very good Easy to use sending money to friends and family I really appreciate 🥰🥰🥰

### 5/5 — Bravissimi

*2025-03-18, version 3.61.0*

Contentissima

### 5/5 — Thank you

*2024-11-13*

Best bank in the world

**Developer response:** Hi, thank you very much for your feedback. If you have any problems, you can contact our Customer Service at 800.57 57 57 (from abroad at +39 02.33.40.89.73). Thank you for writing us.

### 5/5 — Recensione

*2024-05-29, version 3.53.0*

Brava Paola UniCredit 
Portoferraio

### 5/5 — Updates

*2024-01-16, version 3.45.1*

Hi I’m not able to do the latest update because my phone is old generation

### 5/5 — Review

*2023-11-27, version 3.44.10*

My dealing with your people at Cso Giulio Cesare branch has always been ove the years utterly pleasant and satisfactory; professionalism at its very Italian best

### 5/5 — Best App

*2023-04-01, version 3.37.0*

One of the best app around for bank activity.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*