# Mobile Citizen

> Citizen reporting app for local infrastructure and public space issues. (iPhone/iPad app by Maintstar.)

- Source: https://appshunter.io/ios/app/mobile-citizen/id572867081 (this page in markdown: same URL + `.md`)
- Developer: [Maintstar](https://appshunter.io/developer/572867084)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 6 MB
- Languages: American English
- Released: 2012-11-02
- Data updated: 2026-07-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mobile-citizen/id572867081/reviews.md

## What is Mobile Citizen?

Mobile Citizen is a specialized MaintStar Work Request application. The application allows users to create requests for problems. For example, reporting potholes, graffiti, leaking water hydrants etc. The request can contain photos, GPS coordinates, the address of a problem and comments. The citizen receives an automated e-mail notification about the request status & view info on the map.

## Key features

- Create issue requests
- Attach photos and GPS data
- Add address and comments
- Receive status email notifications
- View issues on a map

## Recent user reviews (10 of 11)

All indexed reviews: https://appshunter.io/ios/app/mobile-citizen/id572867081/reviews.md

### 1/5 — Needs updating

*2024-12-18, version 2.1.11*

This app used to work quite nicely and I used it with good results. But now I can’t even log in to it because it has become incompatible with my password manager. It won’t even let me paste my password into the login.

### 1/5 — Help

*2024-09-16, version 2.1.11*

Never works. What’s the point of an app to tell my local agency there’s problems in my neighborhood if nothing will submit? Everyone I try to submit something I get some ridiculous error code or things won’t go thru. FIX IT.

### 2/5 — Desperately needs bug fixes

*2024-06-23, version 2.1.11*

This app was recommended to me by the selectman in the town I live in. I created an account and all the while it displayed a busy indicator. When I logged in it just continuously says "Synchronizing" and, even after specifying my town during the registration process, it wants me to select it again when I log in. The app hasn't been updated in 5 years, which clearly shows how much the developers care i.e. they don't.

### 1/5 — Another municipality taken advantage of

*2023-12-02, version 2.1.11*

Horrible UI. Simple things like scrolling is difficult. Error states are confusing. Outdated styling. This company is taking advantage of tax payers dollars be releasing something so horrible.

### 1/5 — Useless!

*2021-09-17, version 2.1.11*

I opened a claim for a creek that has become a dump site and they come back saying not their problem and for me to contact the city. I thought we were all supposed to work together and do our part but these people are too lazy to forward complaints to the right department or even provide a link or a phone number.

### 1/5 — Location must be on

*2016-05-14, version 2.0.5*

App crashes unless location is turned on first. Only options in settings is to have location on always or never. Well I don't want the city 'always' tracking my location, and since it crashes when it's set to 'never', not much choice but to delete 

Great idea. Happy there's an app. Disappointed that it's so bad.

### 1/5 — Won't load

*2015-11-06, version 2.0.5*

I can not get passed the first screen without a crash. 

I also notice that you can not see issues that other resident's have submitted.

### 1/5 — Not Ready for Primetime

*2015-07-16, version 2.0.5*

Great concept, except it only works if it runs all the time in the background. There goes your minutes, cpu capacity and monthly bill. It needs to be fixed.

### 1/5 — Will only work if I allow locations svcs ALWAYS

*2015-05-03, version 2.0.5*

I thought something was wrong with my phone but I realized after getting the prompt to turn on location services that this app only works when I have locations services on for this app. Unfortunately the choice is NEVER or ALWAYS, even in the background. NO WAY! My data runs over every month as it is. Why would I allow an app that I might use a few times a year to have access to my location whenever it wants? 

When I turn off the location services none of the buttons work. 

Unfortunate. Deleting.

### 4/5 — Seems to have potential

*2015-02-02, version 2.0.5*

The app is used in limited areas, if your city/county/state agency uses Maintstar to track labor and equipment, it ties right in and enables a new work order to be created just by a citizen sending a photo and gps data of a problem area.

## Frequently asked questions about Mobile Citizen

### What kind of issues can I report with Mobile Citizen?

You can report a variety of local issues, such as potholes, graffiti, leaking water hydrants, and other problems related to public infrastructure and spaces.

### What information can I include in a request?

When creating a request, you can include photos of the issue, GPS coordinates, the specific address of the problem, and any relevant comments to provide context.

### How will I know the status of my reported issue?

Mobile Citizen provides automated email notifications to keep you informed about the status of your request as it progresses through the system.

### Can I see where other issues have been reported?

Yes, the application features a map view where you can see information on other reported problems in your area, providing a community overview.

### Is Mobile Citizen available on multiple devices?

Yes, Mobile Citizen is designed for use on iPhones, iPads, and iPods, offering broad compatibility for Apple users.

### How often is Mobile Citizen updated?

The app was last updated on May 1, 2025, to version 3.0.3, indicating ongoing development and maintenance by the developer.

### What is the age rating for Mobile Citizen?

Mobile Citizen has an age rating of 4+, making it suitable for a wide range of users, including younger individuals.

### Does Mobile Citizen have ads?

No, Mobile Citizen is ad-free, meaning your experience will not be interrupted by advertisements.

## Version history (last 5 releases)

### 3.0.3 — 2025-05-01

Resolved an issue where users could log in as anonymous by leaving the login and password fields empty. Users are now required to enter valid credentials to log in.

### 3.0.1 — 2025-01-13

Several bugs resolved:
- map was showing an error when polygon was not configured for the profile.
- profiles without registration requirement, didn't show customers requests.
- phone field was not editable on a user profile page
- when registration is not required, and customer does not choose request to go anonymously, we should ask for a phone and email.
- some other cosmetical and visual fixes.

### 3.0.0 — 2025-01-09

Bug fixes and performance improvements

### 2.1.11 — 2019-01-10

Current address geocoding fix

### 2.1.9 — 2018-10-24

New user registration and password recovery forms

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*