# Mobile Connect for Amazon — for Amazon Connect

> Mobile app for managing Amazon Connect calls and interactions on mobile devices. (iPhone/iPad app by ideal systems.)

- Source: https://appshunter.io/ios/app/mobile-connect-for-amazon/id1625067813 (this page in markdown: same URL + `.md`)
- Developer: [ideal systems](https://appshunter.io/developer/553198765)
- Category: Business
- Price: Free
- Rating: 3.50/5 from 2 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 41 MB
- Languages: English, French, German, Portuguese, Spanish
- Released: 2022-07-11
- Data updated: 2026-07-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mobile-connect-for-amazon/id1625067813/reviews.md

## What is Mobile Connect for Amazon?

Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other type of interactions from your mobile device. Easily expand Amazon Connect beyond your contact centre. Available for phone and tablet.

## Key features

- Handle Amazon Connect calls
- Manage other interactions
- Expand contact center reach
- Mobile device compatibility
- Tablet support

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/mobile-connect-for-amazon/id1625067813/reviews.md

### 2/5 — Since update

*2026-05-22*

With this new update the app logs me out after an hour or less and i have to sign back in multiple times throughout the day it’s annoying

## Frequently asked questions about Mobile Connect for Amazon

### What is Mobile Connect for Amazon?

Mobile Connect for Amazon is a mobile application designed to allow users to handle Amazon Connect calls and other types of interactions directly from their mobile devices, extending contact center capabilities.

### Is Mobile Connect for Amazon free?

Yes, Mobile Connect for Amazon is available for free, with no cost to download or use.

### What devices does Mobile Connect for Amazon support?

Mobile Connect for Amazon is supported on iPhone, iPad, and iPod devices, making it accessible across various Apple mobile platforms.

### What is the age rating for Mobile Connect for Amazon?

Mobile Connect for Amazon has an age rating of 4+, indicating it is suitable for users of all ages.

### How often is Mobile Connect for Amazon updated?

The latest version of Mobile Connect for Amazon is 12.3.3, and it was last updated on May 29, 2026. This suggests a commitment to ongoing development and improvements.

### What is the user sentiment for Mobile Connect for Amazon?

Based on the available data, Mobile Connect for Amazon has a rating of 3.5 stars from 2 ratings. This indicates a mixed to positive reception from its limited user base.

### Does Mobile Connect for Amazon have ads?

No, Mobile Connect for Amazon does not contain advertisements, providing an uninterrupted user experience.

## Version history (last 5 releases)

### 12.3.5 — 2026-07-01

Fixed a bug where the app would crash if you opened a chat transcript that was opened in a previous app version.

### 12.3.3 — 2026-05-29

- Fixed a logout bug

### 12.3.2 — 2026-05-18

- Fixed a login issue with specific SSO setups
- Other bugfixes and improvements

### 12.3.1 — 2026-04-20

- Support for the new Amazon Connect CCP sign-in flow

### 12.3.0 — 2026-03-23

- Added automatic connection recovery when the network drops or switches
- Enhanced in-app notifications - tapping a notification now navigates directly to the relevant screen
- Added letters to the keypad for easier vanity phone number dialing
- Fixed CRM key-value pairs not displaying when no other KVPs are configured

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All apps by ideal systems: https://appshunter.io/developer/553198765

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*