# Mobile File Transfer — user reviews > 24 indexed App Store user reviews of Mobile File Transfer by Canon Inc., rated 2.05/5 from 41 ratings. - Source: https://appshunter.io/ios/app/mobile-file-transfer/id1471278935/reviews - App overview in markdown: https://appshunter.io/ios/app/mobile-file-transfer/id1471278935.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 28 ## Newest reviews (11 of 24) ### 1/5 — Crooks *2023-02-22* It was free then it auto deleted from my apps now they charge after we bought the camera ### 1/5 — Subscription culture *2023-02-12, version 1.3.31* What! Everyone seen to want you to pay for everything £6 a month, subscription! I have paid for the camera I am not going to continue to pay for it. I will pull the card from the camera and stick it into external storage probably quicker to do that. ### 1/5 — Jkelso *2023-02-07, version 1.3.31* I totally agree about the £6 charge for the app. It’s money-grabbing to say the least. Hopefully some other route to a similar solution can be used. ### 1/5 — Pay wall *2023-02-02* I didn’t buy a camera just to be forced to buy a subscription. ### 1/5 — Refuse to pay subscription *2022-09-14, version 1.3.20* I was looking forward to getting an R5 as at the time this app was free to use now it’s £6 absolutely disgusting charging for the app, now with this I may look at other options for a camera that does the same thing and free app ### 1/5 — Not paying new subscription *2022-08-19, version 1.3.20* This software was free, and used it often for the R6 since November last year. Now all users need to pay around £6 a month for it. I’ll stick to photo mechanic and lightroom to write the iptc from now on. ### 1/5 — Subscription? Why? *2022-08-16, version 1.3.20* Why as a subscription the hardware costs thousands and you want to screw us for more cash to make it usable. ### 1/5 — What a rip off *2022-08-06, version 1.3.20* Paid £4000 for an R5 and expected to pay £6/month to use this to transfer images, appalling! ### 1/5 — Unstable, no editing options, clunky *2022-07-19, version 1.3.20* This app is meant for press photographers like myself. It does not maintain a stable connection with IOS dropping out every time, then requiring a 5 plus step wizard and an 8 digit number every time to connect, often not connecting needing to start the process again. No ability to adjust image brightness or any easy way to crop. Loading xmp caption data is a pain. Will not work with older SFTP servers. No IT support. Now requiring a monthly fee, for an app that barely works. Canon if you want to keep professionals on your system, do better it’s 2022. Nikon and Sony are looking like a better option for news shooters right now where fast work flow is paramount. ### 1/5 — Exploitative of customers to require a subscription *2022-07-17* No reason for there to be a subscription-based pricing model for such a simple piece of functionality. Feels scammy and should be free given hardware is built into the camera, at a minimum it should be a small, one-off fee. ### 1/5 — Doesent work *2022-07-06, version 1.3.10* Simply doesn’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — So disappointing *2025-06-09, version 1.5.1* The software doesn’t work. It then directs you to another app which also doesn’t work. This is incredibly disappointing. What a scam ### 1/5 — Terrible not worth the money. Does not support most devices. *2024-12-22* This app is horrible. I used to use the canon mobile file transfer app. It told me that I needed to download this new app. Then it proceeded to charge me a monthly subscription of $5.99 a month. Which is ridiculous for personal use. After going through the hassle of trying to connect my camera. After I connect it, it says my camera is no longer supported. Literally useless. This app is terrible. Canon needs to reinstate the old app and stop charging for applications that we can’t even use! ### 1/5 — Another subscription! *2024-11-04, version 1.5.1* Why, as someone already mentioned we buy the camera and the phone ffs! ### 1/5 — Be so for real you jerks. *2024-10-31* Used the app for years and now I have to pay. lol be for real just won’t use it anymore. ### 1/5 — Not paying a penny ! *2024-08-31, version 1.5.0* What a joke, money grabbing b*stards! I’ve been saving for years to buy the gear I wanted and now as I finally have it I have to pay for using the app to transfer my photos? Is it a scam?! No surprise more and more photographers are switching onto Nikon and Sony! Canon sort yourself out! ### 1/5 — What are your product managers smoking? *2024-05-18* For real, nickel and diming us for a paid subscription after we drop thousands on equipment? Not a great look to say the least. Way to cut off your nose to spite your face, you can use my $5 to hire a PR firm. Ugh. ### 1/5 — 5000 dollars for a camera and there’s a 5 dollar subscription??? *2023-09-14* I paid many thousands for a Canin camera and then I cannot download my images using the companies app unless I pay $5? Seriously? ### 1/5 — FTP is a pro shooter need - so why does this not have pro features? *2023-08-26* I shoot pro sports where images need to be relayed in real time to editors. Like everyone else who shoots pro sports, I use multiple bodies. Why in the world is there not capability to connect to multiple cameras simultaneously? More importantly, why in the world is there not capability to simply connect a cable from my R5 to my iPhone and select the images? Am I insane for thinking this is an obvious need? Additionally, I should be able to FTP any photos that I have in my library, not just the ones that have been transferred via the proprietary app. I shoot regularly at a stadium where many others are Nikon/Sony shooters. They plug an ethernet port into their bodies and they FTP photos in a second. But Canon only allows this if you've shelled out money for their most expensive bodies. I got an R5 over a 1DX because I knew Canon was going mirrorless and I wanted to stay up to date. But I've been penalized for buying an R5 prior to the release of the R3, apparently. Alright, fine, that's on me. But if you're going to make an alternative FTP solution for the "in between" cameras, why make something as half baked as this? I'm frustrated. Please consider this feedback and know I'm not the only one with these issues. ### 1/5 — Why require a subscription? *2023-04-26* Is this a joke? Why is a subscription required? The app is not using the developer’s website or any other resources that require them to pay money. The SFTP protocol is a point-to-point protocol between your phone and the SFTP server of your choice. The developer could probably charge a one time fee to cover the costs of developing the app, but that’s about it. But the main product being sold is not this app, it’s the camera and extra lenses. So yeah, the subscription is a great way to piss off your users. ### 1/5 — Subscription joke *2023-02-24, version 1.3.31* After spend thousands on a camera they want to hit $7.99 a month for something that cost them nothing, what a joke Canon! ## Most praised reviews (3 highest-rated) ### 5/5 — Terrible *2024-12-25* I can even use this app wish my camera.!! ### 3/5 — Good first try *2021-06-21, version 1.2.0* Okay Canon, a good start but needs cropping of the images and the ability to rename the images. Also, can’t see if you can connect 2 or 3 cameras at the same time- for pro’s we usually are using at least 2 bodies on a job so need to be able to send from both. An app like this is a potential game changer so keep up the good work Canon! ### 2/5 — Mobile file transfer *2025-02-12* Used this app for years. Now is telling me that I need to pay but the worse is that it charged me 5.99 and still doesn’t work.. what a scam --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*