# Mobile ID — user reviews

> 10 indexed App Store user reviews of Mobile ID by Swisscom (Switzerland) Ltd..

- Source: https://appshunter.io/ios/app/mobile-id/id1500393675/reviews
- App overview in markdown: https://appshunter.io/ios/app/mobile-id/id1500393675.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Handywechsel

*2026-03-15, version 1.5.7*

Schlechter support

### 1/5 — Unfassbar unzweckmäßig

*2025-11-17, version 1.5.3*

Diese App funktioniert nicht im Ansatz. Das Zusammenspiel zwischen dieser und anderer Apps ist fatal. Sobald ein linker im Spiel ist, ist die App nutzlos und verweigert ihren Zweck. Absolut nicht zu empfehlen

### 1/5 — Non funziona

*2025-03-13, version 1.4.1*

L’app non funziona

### 1/5 — Horrible experience

*2024-10-24*

I am getting error messages every time I try to use the app and get past the SMS stage. The error is not on my end. I would never willing use this app again.

**Developer response:** We're sorry to hear about the trouble you're facing. For the best assistance, please contact our support team at app@mobileid.ch with details about the issue. We'd be happy to help resolve this and improve your experience. Thank you for your feedback!

### 1/5 — An App that just doesn't work

*2024-05-17*

Time wasting app that just doesn't work. Very disappointed as it carries so much importance and is very much vital to some.

**Developer response:** We’re sorry to hear about your experience. We understand how important the app is and regret any inconvenience caused. Please contact us at app@mobileid.ch with more details so our support team can assist you in resolving the issue as soon as possible. Thank you for your patience.

### 1/5 — What a confusing trash is this?

*2024-03-27*

Far to complicated!!! You need to download at least three apps? After trying a couple of this for hours just an error message “Error because of ….bla bla …..”. And no further instructions?!? First identification didn’t work, we try another one. Video authentication works but I never got the promised SMS. Next try not possible because you change the authentication bla bla bla…. At least 5 hours wasted life time!!! Also far to much text you have to read, understand and keep in mind Pictures far to big forces you to scroll too much. Sorry, but this is really trash!!!

**Developer response:** Hello,

Thank you for taking the time to share your feedback. We're sorry to hear about your frustrations, but it seems there might be a mix-up. Our app, Mobile ID, focuses solely on authentication and does not require downloading multiple apps or involve video authentication. It sounds like your experience may relate to a different service that uses Mobile ID for signing or other purposes.

We'd love to help you with any issues directly related to the Mobile ID app. Please reach out to us at app@mobileid.ch with your concerns, and we'll make sure to address them promptly. However, for issues related to other services or apps, we recommend contacting the respective support teams.

Thanks again for your feedback, and we look forward to assisting you.

Best regards,
The Mobile ID Team

### 1/5 — Funktioniert anscheinend außerhalb der Schweiz nicht

*2023-10-19, version 1.4.0*

Total sinnlose Spp funktioniert bei mir in DE nicht - musste die Videoauthentifizierung im Webbrowser machen.

### 1/5 — Typical German garbage

*2023-03-28, version 1.3.0*

Typical Swiss/German clunky cumbersome garbage.

### 3/5 — iWatch Anbindung fehlt

*2021-03-21, version 1.1.0*

Ich benötige die App zum Erstellen eines eRezeptes. Leider muss jedes Rezept einzeln bestätigt werden, dies ist ein enormer Zeitaufwand! Ich bekomme zwAr eine Meldung auf meiner iWatch aber eine Bestätigung der Authentifizierung kann ich hiermit nicht erwirken

### 5/5 — Endlich auch in Deutschland

*2020-04-16, version 1.0*

Super, dass es Mobile ID jetzt auch in Deutschland gibt. Perfekt und einfach in der Benutzung.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*