# Mobile JKN — Mobile JKN

> National Health Insurance program information and participant management. (iPhone/iPad app by BPJS Kesehatan.)

- Source: https://appshunter.io/ios/app/mobile-jkn/id1237601115 (this page in markdown: same URL + `.md`)
- Developer: [BPJS Kesehatan](https://appshunter.io/developer/1184839872)
- Category: Medical, Finance
- Price: Free
- Rating: 4.70/5 from 864 App Store ratings · 201 written reviews indexed
- Age rating: 12+
- Requires: iOS 13.0 · 202 MB
- Languages: American English
- Released: 2017-06-15
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mobile-jkn/id1237601115/reviews.md

## What is Mobile JKN?

Pengembangan aplikasi BPJS Kesehatan Mobile merupakan wujud nyata dari komitmen BPJS Kesehatan dalam memberikan kemudahan akses dan pelayanan yang optimal bagi peserta. Melalui aplikasi ini, peserta dapat mengakses beragam informasi terkait program Jaminan Kesehatan Nasional yang diselenggarakan oleh BPJS Kesehatan secara cepat dan mudah, dimanapun dan kapanpun.


Beragam fitur yang dapat dipergunakan oleh peserta antara lain:
Info Program JKN, menampilkan informasi seputar BPJS Kesehatan
Info Peserta, mencari data kepesertaan melalui nomor kartu, NIK atau No Kartu Keluarga
Info Lokasi Faskes, mencari dan menampilkan peta lokasi fasilitas kesehetan berdasarkan cabang dan lokasi terdekatnya
Info Iuran, mencari informasi mengenai tagihan peserta
Info Virtual Account, mencari No Virtual Account peserta berdasarkan NIK
Pendaftaran Peserta Baru, mendaftarkan diri anda sebagai Peserta Bukan Penerima Upah
Login, Masuk ke Aplikasi BPJS Kesehatan Mobile
Notifikasi Tagihan, Notifikasi Tagihan BPJS Kesehatan


Untuk informasi lebih lanjut silahkan menghubungi Pusat Layanan Informasi BPJS Kesehatan :
Call : 165
Page : https://www.bpjs-kesehatan.go.id
Channel Keluhan : https://sipp.bpjs-kesehatan.go.id/sipp/

## Key features

- View JKN program information
- Search participant data
- Find healthcare facility locations
- Check contribution bills
- Access Virtual Account details
- Register new participants
- Receive bill notifications

## What do users think of Mobile JKN?

Overall sentiment: negative

**Pros**

- 👍 Easy to use interface
- ✅ Successful healthcare facility changes
- 💳 Helpful BPJS coverage for medical expenses
- 📱 User-friendly design and navigation

**Cons**

- 🐛 Frequent app crashes and errors
- ⏱️ Extremely slow loading times
- 🔐 Biometric verification not working properly
- 📵 Server frequently offline or unavailable
- 🌐 Cannot be accessed from outside Indonesia
- ❌ Captcha consistently fails to load
- 📸 Camera permission settings missing on iOS
- 🔑 Login process is difficult and unreliable
- ⚠️ OTP codes not being received
- 🚫 Face recognition feature broken
- 💔 Poor app management and maintenance
- 🔄 Frequent need to re-login after updates

**Commonly reported bugs**

- Captcha not appearing on login screen
- Captcha loading infinitely without completing
- Face recognition verification fails repeatedly
- Camera access permission not available in iOS settings
- OTP codes not being delivered via SMS
- App crashes when entering email during registration
- App freezes during face verification process
- Login credentials rejected despite being correct
- Healthcare facility change requests failing
- App offline errors despite stable internet connection
- Liveness detection not functioning properly
- Registration process timing out
- Data not syncing after updates
- App inaccessible from outside Indonesia
- Server connection timeout errors

**Most requested features**

- Biometric authentication via fingerprint instead of face recognition
- OTP delivery via WhatsApp as alternative to SMS
- Ability to edit personal data without visiting office
- Web-based alternative to mobile app
- Support for international access outside Indonesia
- English language support for foreign users
- Improved camera permission handling on iOS
- Better error messages and troubleshooting guidance
- 24/7 server availability without working hours restrictions
- Faster server response times

## Recent user reviews (10 of 201)

All indexed reviews: https://appshunter.io/ios/app/mobile-jkn/id1237601115/reviews.md

### 1/5 — loading lama Gatau sampe kapan

*2026-07-25*

Mau daftar tapi loadingnya lama  Gatau sampe kapan padahal sinyal kenceng

### 1/5 — no captcha

*2026-06-20*

kayanya aplikasinya udah tutup nih, gabisa login gabisa dipake

### 1/5 — Captcha kosong

*2026-06-12*

Tolong perbaiki. Tidak bisa masuk atau daftar baru karena captcha nya tidak keluar. Sudah coba berbagai cara. Uninstall, reinstall, restart hp, jaringan, airplane mode, tetap tidak keluar captcha nya.

### 1/5 — Register

*2026-06-11*

G bisa d gunakan sama sekali. Mau daftar aj buffering terus

### 1/5 — Apk gak jelas

*2026-06-10*

Gak bisa daftar
parah banget aplikasinya

### 1/5 — Error

*2026-06-05*

Kenapa ini gabisa diakses yaaaaa
Tolong di updatee dooong
Yg posisi di jepang kemungkinan gabisa di akses ini

### 1/5 — apk busuk

*2026-06-01*

aplikasi tai permintaan anda belum dapat di proses terus

### 1/5 — BOBROK

*2026-05-19, version 4.16.1*

sekelas pemerintah developer nya kayak anak PKL magang, perbaiki dulu masalah OTP, mau berobat keburu pasien sekarat dulu apa gimana? udah anggaran gak ngotak, anggarannya masuk ke kantong pribadi? hire developer yang kompeten, dengan anggaran begitu banyak gua yakin bakal dapet developer yang jago, masalahnya anggarannya pasti ga masuk ke kantong developer, pasti optimis masuk ke kantong babi yg punya seragam

### 1/5 — Komdigi

*2026-04-28*

Aplikasi tai, sinyal lancar tapi buffering terus muter.
Mau berobat aja ribet untuk apa bayar BPJS. 
Penanganannya katak kontol

### 1/5 — Kode OTP ga muncul mulu

*2026-04-26, version 4.16.1*

Kode OTP ga muncul walau ada pulsanya juga apk ni jelek parah

## Frequently asked questions about Mobile JKN

### What does the Mobile JKN app do?

The Mobile JKN app provides easy access to information and services related to the National Health Insurance (JKN) program managed by BPJS Kesehatan. It allows participants to find details about their membership, check contribution payments, locate healthcare facilities, and register as new participants.

### What are the key features of Mobile JKN?

Key features include viewing JKN program information, searching for participant data using various identifiers, finding nearby healthcare facilities on a map, checking contribution bills and Virtual Account details, registering new participants, and receiving bill notifications.

### Is Mobile JKN free to use?

Yes, the application is free to download and use. There are no mentioned costs associated with accessing the information or utilizing the features provided within the app.

### Who is the target audience for this app?

The app is designed for participants of the National Health Insurance program organized by BPJS Kesehatan in Indonesia. It aims to simplify access to program information and services for these individuals.

### How can I get help or more information about BPJS Kesehatan?

For further assistance or information, you can contact the BPJS Kesehatan Information Service Center by calling 165. You can also visit their official website at https://www.bpjs-kesehatan.go.id or submit complaints through https://sipp.bpjs-kesehatan.go.id/sipp/.

## Version history (last 5 releases)

### 4.18.0 — 2026-06-29

Konsultasi dengan AI Triage
Kini hadir asisten kesehatan digital yang siap membantu Anda melakukan penilaian awal (skrining gejala) terhadap kondisi kesehatan secara mandiri.

Peningkatan Lainnya:
-Optimalisasi Performa
-Perbaikan Bug

### 4.17.0 — 2026-06-09

Halo Sobat JKN 
Pada versi terbaru Mobile JKN 4.17.0, kini hadir fitur terbaru Prolanis Muda

### 4.16.1 — 2026-04-01

Apa yang baru di versi 4.16.1

1. Fitur Notifikasi
a. Notifikasi User yang belum SRK
b. Notifikasi User sudah SRK dengan hasil berisiko dan belum ada tindaklanjut
c. Notifikasi terkait Peserta Prolanis, PRB, dan Potensi Prolanis
d. Notifikasi Penonaktifan Peserta PBI

2. Penambahan Informasi Hasil Pemeriksaan Penunjang Prolanis, dan Informasi Obat PRB
a. Informasi Hasil Pemeriksaan Penunjang 6 Bulan Terakhir (Peserta Prolanis)
b. Informasi Obat PRB (Peserta PRB)

Update sekarang dan nikmati kemudahan akses informasi kesehatanmu!

### 4.13.2 — 2025-08-21

Halo, Sahabat JKN! Di versi ini kami menitikberatkan kemudahan akses—supaya segala urusan BPJS Kesehatan cukup di ujung jari, tanpa perlu repot. 
Ada yang baru di versi baru loh, Simak highlight nya:
1. Antrean Online Kantor Cabang (pilot)
2. Human AI
3. VOIP Call Center 165
4. Dashboard Tren Penyakit Daerah
5. OTP via WhatsApp
6. Kode Referral
7. Panic Button

+ bugs fixing : frista peserta baru

### 4.13.1 — 2025-08-01

Halo, Sahabat JKN! Di versi ini kami menitikberatkan kemudahan akses—supaya segala urusan BPJS Kesehatan cukup di ujung jari, tanpa perlu repot. 
Ada yang baru di versi baru loh, Simak highlight nya:
1. Antrean Online Kantor Cabang (pilot)
2. Human AI
3. VOIP Call Center 165
4. Dashboard Tren Penyakit Daerah
5. OTP via WhatsApp
6. Kode Referral
7. Panic Button

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## More apps by BPJS Kesehatan

- [INTAN BPJS Kesehatan](https://appshunter.io/ios/app/intan-bpjs-kesehatan/id1184839873)
- [Mudik BPJS Kesehatan](https://appshunter.io/ios/app/mudik-bpjs-kesehatan/id1236645282)
- [Mobile JKN Faskes](https://appshunter.io/ios/app/mobile-jkn-faskes/id1566623845)
- [Edabu Mobile](https://appshunter.io/ios/app/edabu-mobile/id1579159641)
- [SINKRON MOBILE](https://appshunter.io/ios/app/sinkron-mobile/id6670430499)

All apps by BPJS Kesehatan: https://appshunter.io/developer/1184839872

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*