# Mobile Office for Genesys — Genesys Cloud CX > Secure mobile client for managing Genesys Cloud CX customer interactions. (iPhone/iPad app by idealsystems.) - Source: https://appshunter.io/ios/app/mobile-office-for-genesys/id6535686383 (this page in markdown: same URL + `.md`) - Developer: [idealsystems](https://appshunter.io/developer/553198765) - Category: Business - Price: Free - Rating: 1.80/5 from 8 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 46 MB - Languages: American English, Danish, Dutch, Finnish, French (France), Norwegian Bokmål, Brazilian Portuguese, European Spanish, Swedish - Released: 2024-11-18 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mobile-office-for-genesys/id6535686383/reviews.md ## What is Mobile Office for Genesys? Mobile Office for Genesys Cloud allows you to handle all types of Genesys interactions directly on your phone in a secure manner. Available via Genesys AppFoundry ## Key features - Secure Genesys interaction handling - Direct access to communication channels - Mobile workflow for professionals - Genesys Cloud CX integration ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/mobile-office-for-genesys/id6535686383/reviews.md ### 5/5 — Great add-on for Genesys Cloud *2025-04-23, version 12.1.8* Mobile Office for Genesys is a strong add-on to Genesys Cloud because it extends the power and flexibility of the platform to mobile users, especially frontline workers, field agents, and remote employees like doctors, nurses and sales, who traditionally haven’t had full access to the same tools as in-office users. ### 5/5 — Works great *2025-03-14, version 12.1.6* Does what it needs to do, works great for our field technicians. ## Frequently asked questions about Mobile Office for Genesys ### What is Mobile Office for Genesys? Mobile Office for Genesys is a mobile application designed to allow users to handle Genesys Cloud CX interactions securely from their smartphones and tablets. It provides direct access to various communication channels within the Genesys platform. ### Is Mobile Office for Genesys free to use? Yes, Mobile Office for Genesys is available for free. There are no associated costs for downloading or using the application itself. ### What devices support Mobile Office for Genesys? Mobile Office for Genesys is supported on iPhone, iPad, and iPod devices. It is designed to offer a seamless experience across Apple's mobile ecosystem. ### How often is Mobile Office for Genesys updated? The latest version of Mobile Office for Genesys was released on January 12, 2026. While specific update frequency isn't detailed, this indicates ongoing development and support for the application. ### What is the age rating for Mobile Office for Genesys? Mobile Office for Genesys has an age rating of 4+. This indicates it is suitable for users of all ages and does not contain content that would be considered inappropriate for children. ### Does Mobile Office for Genesys have ads? No, Mobile Office for Genesys does not contain advertisements. The application is free and ad-free, ensuring an uninterrupted user experience. ### Where can I find Mobile Office for Genesys? Mobile Office for Genesys is available via the Genesys AppFoundry. This is the official marketplace for Genesys partner applications. ### What is the user sentiment for Mobile Office for Genesys? Based on the provided data, Mobile Office for Genesys has a rating of 2.0 stars from 4 ratings. This suggests a mixed to negative user sentiment, indicating potential areas for improvement. ## Version history (last 5 releases) ### 12.3.7 — 2026-08-24 * Bug fixes and improvements ### 12.3.6 — 2026-08-05 * Added voicemail transcripts * Voicemails will now play on speaker by default * Fixed a bug with taking calls in the car * Other bug fixes and improvements ### 12.3.5 — 2026-06-29 * Support for Click-to-WhatsApp * Added visual and audio feedback when reconnecting * When selecting a canned response, only responses linked to your current queue will be shown * Added retry button when AI Summary fails to fetch * Added secure pause on non ACD calls * Added letters to the keypad for easier vanity number dialing * Other bug fixes and improvements ### 12.3.3 — 2026-05-18 * Improved support for Genesys Attempt Recovery, no admin setting needed anymore * Fixed a bug when a second call comes in during an interaction * Bugfixes and improvements ### 12.3.1 — 2026-04-17 * Fixed a bug where the app would crash ## Apps similar to Mobile Office for Genesys | App | Rating | Price | Category | | --- | --- | --- | --- | | [insphere Cloud](https://appshunter.io/ios/app/insphere-cloud/id6499594442) | — | Free | Business | | [Zero for Intune](https://appshunter.io/ios/app/zero-for-intune/id1508485761) | 5.0 (2) | Free | Business | | [Zero for MobileIron](https://appshunter.io/ios/app/zero-for-mobileiron/id1529270417) | — | Free | Business | | [Print Mobile](https://appshunter.io/ios/app/print-mobile/id6475815993) | — | Free | Business | | [AIM(Advanced Identity Manager)](https://appshunter.io/ios/app/aimadvanced-identity-manager/id1638882583) | — | Free | Business | | [Cerberus Enterprise](https://appshunter.io/ios/app/cerberus-enterprise/id6664072831) | — | Free | Business | ## More apps by idealsystems - [Mobile Office 10](https://appshunter.io/ios/app/mobile-office-10/id1467327762) - [Mobile Connect for Amazon](https://appshunter.io/ios/app/mobile-connect-for-amazon/id1625067813) - [Mobile Office (legacy app)](https://appshunter.io/ios/app/mobile-office-legacy-app/id1625068200) - [Mobile One for NICE CXone](https://appshunter.io/ios/app/mobile-one-for-nice-cxone/id6746488492) All apps by idealsystems: https://appshunter.io/developer/553198765 ## Related topics [mobile office](https://appshunter.io/ios/topics/mobile-office) · [mobile office for genesys](https://appshunter.io/ios/topics/mobile-office-for-genesys) · [genesys mobile office](https://appshunter.io/ios/topics/genesys-mobile-office) · [genesys cloud communicate](https://appshunter.io/ios/topics/genesys-cloud-communicate) · [genysis cloud](https://appshunter.io/ios/topics/genysis-cloud) · [genesys cloud](https://appshunter.io/ios/topics/genesys-cloud) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*