# Mobile Office (legacy app) — Genesys Cloud CX > Legacy business app for Genesys Cloud CX, soon to be retired. (iPhone/iPad app by ideal systems.) - Source: https://appshunter.io/ios/app/mobile-office-legacy-app/id1625068200 (this page in markdown: same URL + `.md`) - Developer: [ideal systems](https://appshunter.io/developer/553198765) - Category: Business - Price: Free - Rating: 2.80/5 from 5 App Store ratings · 3 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 31 MB - Languages: English - Released: 2022-10-03 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mobile-office-legacy-app/id1625068200/reviews.md ## What is Mobile Office (legacy app)? Mobile Office for Genesys Cloud CX, version 11. This app (Version 11) will soon be retired. To continue accessing the latest features, updates, and enhanced performance, please download Version 12 (“Mobile Office for Genesys Cloud”) in the app store. ## Key features - Access Genesys Cloud CX features - Legacy version 11 - Migration advised to version 12 - Enhanced performance in new version ## Recent user reviews (3 of 3) All indexed reviews: https://appshunter.io/ios/app/mobile-office-legacy-app/id1625068200/reviews.md ### 2/5 — Not great. *2025-01-05* Since updating, I can no longer see phone numbers. It will not me outbound either. Not a fan but only app that’s compatible with my computer’s phone system. ### 5/5 — Very cool app *2024-09-30* This is a very cool app ### 1/5 — After sign in redirect broken *2024-05-10* It signs me in and says redirect in app and nothing ever happens… ## Frequently asked questions about Mobile Office (legacy app) ### What is Mobile Office (legacy app)? Mobile Office (legacy app) is a business application designed for Genesys Cloud CX. It provides mobile access to certain features of the platform. Users should note that this is a legacy version and will be retired. ### Why should I switch to Version 12 of Mobile Office? Version 12, named 'Mobile Office for Genesys Cloud', offers the latest features, ongoing updates, and improved performance. Migrating ensures you have access to the most current and reliable version of the application. ### Is Mobile Office (legacy app) still supported? This application is a legacy version and is scheduled for retirement. While it is currently available, it will not receive further updates or feature enhancements. Users are strongly encouraged to download Version 12. ### What devices does Mobile Office (legacy app) support? Mobile Office (legacy app) supports iPhone, iPad, and iPod devices. It is designed for users who need to access Genesys Cloud CX on the go. ### How often is Mobile Office (legacy app) updated? As a legacy application slated for retirement, Mobile Office (legacy app) will not receive further updates. The last update was version 11.6.5 on January 21, 2025. Version 12 will receive ongoing updates. ### What is the user rating for Mobile Office (legacy app)? Mobile Office (legacy app) has a user rating of 2.8 stars based on 5 ratings. This indicates a mixed reception from its user base. ### Does Mobile Office (legacy app) contain advertisements? No, Mobile Office (legacy app) does not contain advertisements. It is a free application that provides access to Genesys Cloud CX features. ### What is the age rating for Mobile Office (legacy app)? Mobile Office (legacy app) has an age rating of 4+. This means it is suitable for users of all ages, with no mature content restrictions. ## Version history (last 5 releases) ### 11.6.5 — 2025-01-21 Migration update: conversion to legacy app. ### 11.6.4 — 2025-01-09 Bug fixes & improvements ### 11.6.2 — 2024-10-02 Bugfixes and improvements: - Fix for users unable to make outbound calls after temporary disconnect. ### 11.6.1 — 2024-08-07 Bugfixes and improvements: - Improved tablet usage - Technical updates ### 11.6.0 — 2024-07-15 Bugfixes and improvements: - Select phone improvements - Improved number recognition for US numbers when using Click-to-dial ## Apps similar to Mobile Office (legacy app) | App | Rating | Price | Category | | --- | --- | --- | --- | | [Webim: chat service for agents](https://appshunter.io/ios/app/webim-chat-service-for-agents/id620821728) | 1.0 (1) | Free | Business | | [CloudCyte Agent](https://appshunter.io/ios/app/cloudcyte-agent/id1551811812) | 5.0 (1) | Free | Business | | [GoGo LO](https://appshunter.io/ios/app/gogo-lo/id1001729632) | 4.6 (17) | Free | Business | | [Genesys Cloud Collaborate](https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400) | 3.9 (15) | Free | Business | | [AgentCubed](https://appshunter.io/ios/app/agentcubed/id1208164146) | 3.7 (3) | Free | Business | | [CBRE Investment Management](https://appshunter.io/ios/app/cbre-investment-management/id6471508297) | 3.7 (3) | Free | Business | ## More apps by ideal systems - [Mobile Office 10](https://appshunter.io/ios/app/mobile-office-10/id1467327762) - [Mobile Connect for Amazon](https://appshunter.io/ios/app/mobile-connect-for-amazon/id1625067813) - [Mobile Office for Genesys](https://appshunter.io/ios/app/mobile-office-for-genesys/id6535686383) - [Mobile One for NICE CXone](https://appshunter.io/ios/app/mobile-one-for-nice-cxone/id6746488492) All apps by ideal systems: https://appshunter.io/developer/553198765 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*