# Mobile Passport Control — user reviews > 1,030 indexed App Store user reviews of Mobile Passport Control by US Customs and Border Protection, rated 4.90/5 from 625,920 ratings. - Source: https://appshunter.io/ios/app/mobile-passport-control/id1520656722/reviews - App overview in markdown: https://appshunter.io/ios/app/mobile-passport-control/id1520656722.md - Rating breakdown: 5★ 595,723 · 4★ 19,635 · 3★ 4,110 · 2★ 1,342 · 1★ 5,110 ## What do users think of Mobile Passport Control? Overall sentiment: positive **Pros** - 🚀 Saved time at customs - 🚀 Seamless and fast process - 👍 Easy to use - 👍 Intuitive app - 🔒 Secure and official app **Cons** - 🐛 App not working or glitchy - 🐛 Compatibility issues with new passports - 🐛 Location services not working - 🐛 Submission issues - ❌ App not accepted at some airports **Commonly reported bugs** - Incorrect date/time due to time zone issues - Passport scanning not working properly - Crashes or freezes when submitting form **Most requested features** - Add support for NEXUS - Allow saving traveler profiles - Provide better instructions and guidance - Display real-time status of MPC lanes at airports ## Newest reviews (15 of 1,030) ### 3/5 — Terminal 5 jfk *2026-08-17, version 4.5.1* Jetblu terminal 5 MPC supposedly is closed why is this? ### 2/5 — CLT MPC slower than non-MPC *2026-08-16, version 4.5.1* Incredible as it seems the MPC line in Charlotte simply does not move. I finally had to go to the regular line which uses Face ID technology and moves very quickly. MPC is terrible. ### 5/5 — Easy directions and saves time *2026-08-15, version 4.5.1* I’ve applied to Global Entry twice and have been rejected twice for an incident in high school that should have been expunged. This app has saved me the $100 processing fee and I get through faster than Global since my husband and I race each other. LOL. Thank you! ### 5/5 — Mobile passport control *2026-08-15, version 4.5.1* App was straight forward is to follow and use! ### 3/5 — Easy and streamlined *2026-08-15, version 4.5.1* As a first time user I found the app to be very streamlined and easy to use with intuitive setup. ### 2/5 — broken app *2026-08-14, version 4.5.1* it seems cool but when i try to scan or manually enter my passport it won’t let me ### 5/5 — Impressive *2026-08-14, version 4.5.1* Easy to use, got through immigration and customs almost immediately. ### 5/5 — Fast In *2026-08-11, version 4.5.1* In from 2 weeks in Germany. 3 planes landed at almost the same time. Several hundred in line for CBP. App sent us to a super fast access and we breezed thru. Great experience. ### 5/5 — Great *2026-08-09, version 4.5.1* Great and very easy to use, has saved me a lot of time not having to wait in lines ### 5/5 — Review *2026-08-09, version 4.5.1* Of MPC. IT WORKS GREAT. ### 5/5 — Great app! *2026-08-09, version 4.5.1* Never any issues, works very well. ### 5/5 — Excellent App. Thank you. *2026-08-08, version 4.5.1* Thank you for this excellent service. ### 2/5 — Often doesn’t help *2026-08-06, version 4.5.1* The app is fine. Several times the airport puts you in the same line as the rest. ### 5/5 — Toronto to Columbus, Ohio *2026-08-06, version 4.5.1* Very efficient and customer friendly service. Well done! ### 5/5 — Perfect *2026-08-04, version 4.5.0* Is the best ## Most critical reviews (10 lowest-rated) ### 1/5 — How about having it work? *2026-08-24, version 4.5.2* Got here to Newark AND MPC IS NOT WORKING!!!🤬 ### 1/5 — The app sucks *2026-08-18, version 4.5.1* Even writing a review is cumbersome ### 1/5 — Useless. Not used at airports anyways *2026-08-11, version 4.5.1* Last 3 times I have tried to use this at Newark or jfk, I am told to go into the general hour long wait line anyways, and the staff dont even know what I am talking about anyways. Don’t get peoples hopes up just to have them wait in line anyways ### 1/5 — Not for USVI *2026-08-07, version 4.5.1* Just used MCP to return to the mainland and mcp was not helpful. Just pay red cap to put you at the front of the line. ### 1/5 — Never internet *2026-08-04, version 4.5.0* When you need it most there’s no internet at the airport ### 1/5 — Waste of time *2026-08-03, version 4.5.0* No line available to this app ### 1/5 — It’s a hit or miss *2026-08-03, version 4.5.0* This app is amazing when it leads to a faster immigration line, particularly when you’re making a tight connection. But it’s a hit or miss. It’s more of an experiment. There is no consistency in its effectiveness. Some airports won’t honor it at all, even if they are included in the list of covered airports, which makes it a waste of time. ### 1/5 — Doesn’t work *2026-08-02, version 4.5.0* Employees always say the app doesn’t work at every airport and points you to wait at the same all passport line. Pointless app ### 1/5 — DFW *2026-07-30, version 4.5.0* The last 2 times I’ve been through customs MPC has been closed. It would be beneficial to know this before we get to the area so we don’t do all the work, take pictures of 6 people and then have to get farther back in line bc we were doing the pics. Or just let us know this is closed down in Dallas. ### 1/5 — App works fine. Execution is a failure. *2026-07-29, version 4.5.0* “Streamline your US arrival.” Yeah. Right. Upon arrival at ORD, they direct you to the green card/legal resident line and you stand there and watch while everyone passes you. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy sign up *2026-08-26, version 4.5.2* The App was easy to download and sign up ### 5/5 — Easy *2026-08-24, version 4.5.2* Safe travels ### 5/5 — The BEST EASIEST *2026-08-23, version 4.5.2* Love this app! ### 5/5 — Review *2026-08-22, version 4.5.2* Works good, helps skip lines ### 5/5 — App worked fine *2026-08-21, version 4.5.2* Problem is Charlotte airport has you go thru regular line and was not using MPC. They did have a line for it but directed everyone to regular line because it was faster. Those who were foreigners could use line. ### 5/5 — Henaofamily *2026-08-19, version 4.5.2* This is best app ever!! It makes our international entrance always a breeze. I love this!! Really, thank you!! ### 5/5 — A must *2026-08-19, version 4.5.1* We fly into IAD in DC often, and this has made 2 hour waits 15 minutes. It’s a must. ### 5/5 — Excellent app *2026-08-18, version 4.5.1* Très facile à utiliser ### 5/5 — Easy to use and it will save you a ton of time *2026-08-18, version 4.5.1* Easy to use and it will save you a ton of time ### 5/5 — Traveler *2026-08-16, version 4.5.1* Thanks great service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*