# Mobile Pay — user reviews > 26 indexed App Store user reviews of Mobile Pay by Edge Loyalty Systems Pty Ltd, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/mobile-pay/id1447322394/reviews - App overview in markdown: https://appshunter.io/ios/app/mobile-pay/id1447322394.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (11 of 26) ### 1/5 — Waste of time *2021-10-16, version 3.1.1* App loads then does nothing, reload and get to next step and it freezes ### 1/5 — App is now crashing. Please fix *2021-09-24, version 3.1.1* App used to work fine but now crashing upon opening. Please fix. ### 1/5 — Crashes on start *2021-09-17, version 3.1.1* Update has rendered app useless. App crashes on start ### 1/5 — Unable to log into app *2021-08-11, version 3.1* Link from SMS just takes you to App Store in a loop. Unable to sign into app at all. ### 1/5 — App fail *2021-04-30, version 3.0.3* I have been sent 2 vouchers I can’t access because of this stupid design of an app . ### 1/5 — Just Fu(ked *2021-03-09, version 3.0.3* Will not work, need sms code but don’t receive it! Can’t send them a message for help without the activation code! ### 1/5 — App is useless *2021-01-28, version 3.0.3* Same problem as many of the other reviews here — It won’t let me create a new account as the login page assumes I already have one. The instructions say it should automatically populate it with my mobile number and Offer ID, however this is not happening. FAQs are no help either ### 1/5 — FRUSTRATING *2020-11-17, version 3.0.3* Doesn’t link through like it says it will, keeps crashing, constant error message that doesn’t say what the error is, no back button, SO FRUSTRATING ### 1/5 — Rubbish app *2020-08-05, version 3.0.3* Dosent allow you to activate your card, poor user experience. ### 1/5 — Impossible *2020-03-30, version 2.0.15* It won’t let me even set up an account to redeem my card. ### 1/5 — Can’t set up account easily *2020-03-15, version 2.0.15* I’m having trouble setting up an account to activate a card. There is no easy links to set up an account. The app only takes you to login page, so where can you set up your details for an account. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped working *2023-10-01, version 3.1.1* App stopped working completely and wouldn’t open up. I deleted and reloaded it and it still didn’t work. Also restarted my phone and still the problem persisted. ### 1/5 — Can’t use my gift card *2023-07-14, version 3.1.1* Have a gift card with significant amount on it that I can’t access. Support is garbage, automated responses to emails and call centre if you get through doesn’t help get anything resolved. ### 1/5 — App crashes *2022-03-31, version 3.1.1* Crashes every time. Contacted support and had to keep following up emails and eventually was told a replacement voucher would be sent out, however it never came ### 1/5 — App crashes *2022-03-10, version 3.1.1* App crashes every time I try to open it !! How can I access my gift cards ?? ### 1/5 — App crashes *2022-02-09, version 3.1.1* I have contacted support to see when the app will be fixed. I have cards on this app which I’m trying to access to see the remaining balance. The app crashes and will not open. Contacted support on the 18th Jan 2022 and still haven’t received a reply. 😡😡😡😡 ### 1/5 — App crashes, can’t use my cards! ZERO SUPPORT *2022-01-26, version 3.1.1* Absolutely zero support. I have contacted them via their email address three times with no response. What a joke. I have many hundred dollars in gift cards loaded on this app and cannot access them because the app crashes every time I try to open it. Is this going to get fixed and if not, what’s to come of my loaded cards?! ### 1/5 — App won’t open *2022-01-05, version 3.1.1* App won’t open on my phone. Just a blank white screen. Very frustrating when you want to use a card for payment ### 1/5 — App wont open *2022-01-04, version 3.1.1* This app is completely useless. It just shows a blank screen when I open it. I have reinstalled it multiple times but still can’t access any of my cards! ### 1/5 — Stink *2021-12-22, version 3.1.1* Absolutely BS company Could not use activation code contact them and ask send replacement card Never arrive. Do not use them. They are ****** ### 1/5 — Terrible is understated *2021-12-17, version 3.1.1* I hope my company can recover the $150 and donate to animal care groups. I won’t be using this stupid app! ## Most praised reviews (5 highest-rated) ### 5/5 — Work well *2021-09-30, version 3.1.1* Just received $100 for Chemist warehouse. After install app, don’t choose login but choose redeem card . Then fill phone number and activation code (sometime it’s automatically done for you ) Then you can register from this step. Just follow all the steps then you can get the reward. ### 5/5 — iOS 15 app crash *2021-09-27, version 3.1.1* Care team responded in 1 business day. A quick uninstall and reinstall fixes the crash issue! Outside of that. App is great. Easy to add gift cards and move to apple wallet. ### 5/5 — Worked *2020-08-11, version 3.0.3* It worked. Set up easily enough. Accidentally entered the activation code in the ‘claim id’ field. But found my claim Id in an email and that worked simply. ### 5/5 — Works fine! *2020-04-21, version 2.0.15* I loaded my gift card in literally less than 4 minutes into my Apple Pay wallet on my iPhone. Not hard to do at all. ### 4/5 — Worked fine… once I worked out the knack! *2021-06-30, version 3.0.3* I can see why there are so many 1 star reviews… but there is a knack! If you click the link from a vendor offering you a credit, you are prompted to download the app if you don’t have it. Once downloaded you are sent to a login screen with no way to register. However, if you close the app then RECLICK the link you got to access your voucher/credit it all works seamlessly from there. The money is easy to get in to your Apple Wallet. App devs and UX designer… this is a really simple fix… get on to it ;) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*