# Mobile Technician — user reviews > 36 indexed App Store user reviews of Mobile Technician by GENERAL Inc., rated 2.90/5 from 30 ratings. - Source: https://appshunter.io/ios/app/mobile-technician/id719359225/reviews - App overview in markdown: https://appshunter.io/ios/app/mobile-technician/id719359225.md - Rating breakdown: 5★ 9 · 4★ 4 · 3★ 3 · 2★ 3 · 1★ 11 ## Newest reviews (15 of 36) ### 2/5 — Not the units *2025-01-09, version 2.3.0* Never has the units I need when needed. ### 2/5 — Never ending update . when does it end ? *2024-12-07, version 2.3.0* It would be nice to see an progress bar through the whole updating process Update keeps failing tried to reinstall app Same issue stuck updating and never ending buffering wheel ### 1/5 — Will not update *2023-09-18, version 2.3.0* This app is useless as far as servicing your equipment.. ### 1/5 — stop buying general product *2023-09-02, version 2.3.0* what is the point of buying or having warranty if customer is not able to reach customer support ### 1/5 — Not working correctly *2023-05-20, version 2.3.0* After downloading app When i open app it says it’s downloading data This has been running for many hours I had to shut down phone to stop Also the app doesn’t show up in my app list on iPhone ### 2/5 — Super App aber aktualisieren geht nicht. *2022-05-25, version 2.3.0* Super App für die Fehlersuche. Leider funktioniert die Aktualisierungsfunktion nicht. Warte bereits 15 min nach dem Download das die Daten aktualisiert werden. ### 1/5 — Pathetic *2021-07-05, version 2.2.0* This is totally pathetic app. I don’t know why company making fool of customer. They are spoilers. ### 1/5 — I wonder why it’s created *2021-06-30, version 2.2.0* Doesn’t works and don’t know why it was created in first place. Totally useless app. ### 1/5 — Not up to the mark *2021-05-14, version 2.2.0* Downloading initial data failed at around 60% . UI is also horrible. ### 1/5 — USA *2020-08-28, version 2.1.3* The unit models that I need to troubleshoot are not supported in this app making it useless in the field. Tech support is horrible! Extremely long wait times! ### 2/5 — Password? *2020-07-21, version 2.1.3* D/l went well & so did registration. But after completing that I was asked for a password. Entered one - which obviously didn’t match because I hadn’t been asked to enter one when registering. Checked email for the typical ‘validate your registration’ email. Nada. So, I deleted it. ### 1/5 — Needs print option *2018-12-07, version 2.1.2* A lot of places where we work we have no internet and it would be nice to be able to print the troubleshooting pages. ### 2/5 — A rather disappointing app *2018-12-01, version 2.1.1* You would think a App developed by the manufacturer would have all its products available, I can never seem to find info on any Wall mounted AC in Australia, the ASTA range is rather prevalent in Australia but you won’t find any info on it ### 2/5 — Pain to set up *2018-02-22* Doesn’t recognise all FG fault codes so for us didn’t work from the start! Complicated to register...why?? ### 1/5 — Funktioniert nur mit Registrierung *2017-08-29, version 2.0.0* Die App funktioniert leider nur nach vorheriger Registrierung. Schade, denn die eigentliche Idee gefiel mir gut. ## Most critical reviews (10 lowest-rated) ### 1/5 — Should be removed from App Store *2026-05-16, version 2.3.0* Absolute rubbish for a leading supplier of split system A/C units, obviously they don’t take it seriously. ### 1/5 — Update *2025-09-30, version 2.3.0* 24 hrs later still waiting for updates to complete…..not what I would call helpful. ### 1/5 — Zero stars *2025-09-16, version 2.3.0* I’ve had the app for a couple of years. It’s worked for me from time to time, but 90 percent of the time it’s a waste of time. It’s easier to go to google and put the error code in to get answers. ### 1/5 — Endless download *2025-08-18, version 2.3.0* I gave up since others had the same problem and I’m not even sure it covers my mini splits. ### 1/5 — Garbage. *2025-06-11, version 2.3.0* All night updating. Deleting app. ### 1/5 — Too many systems missing *2025-06-11, version 2.3.0* I’ve only had one or two occasions where the system I’m diagnosing is on the app and countless times where it has 0 results. ### 1/5 — Worst App Ever *2025-05-18, version 2.3.0* Download if you wish to waste time and data ### 1/5 — Dysfunctional app *2025-04-15, version 2.3.0* This app takes hours to download all unnecessary stuff and finally does not work. Who in this world devised such a useless app. If there is an award for worst app, this one would be the winner ### 1/5 — Poor zero star *2024-08-24, version 2.3.0* Useless app ### 1/5 — Review *2024-02-29, version 2.3.0* No new updates in awhile and data upload takes 20 minutes or more! Many models can’t be found so does me little good. Please Fujitsu update this app because this app has huge potential! ## Most praised reviews (10 highest-rated) ### 5/5 — Use this before calling tech support *2020-05-30, version 2.1.3* I imagine this apps information is what tech support is using to help you over the phone. Skip the middleman and just use this app! ### 5/5 — Sehr hilfreich *2019-01-04, version 2.1.2* Coole App. Mindestens der Fehlercode wird angezeigt. Aber auch Fühlerwerte und Kältemitteldrücke werden berechnet. Den Code gab es bei Swegon. ### 5/5 — Awesome *2014-12-07, version 1.3.0* Excellent troubleshooting app. There is nothing comparable from other mini split or VRF manufacturers. Very very useful. ### 5/5 — Great app!! *2013-10-11, version 1.0.0* This app is great it shows me all the troubleshooting information I need for fujitsu mini splits! ### 4/5 — Top Tool für Kälteanlagenbauer *2014-05-21, version 1.2.0* Ein muss für Aussendienstler, enorme Zeit Ersparnisse dadurch das man alle Codes hat! ### 3/5 — Long download on first startup *2022-06-18, version 2.3.0* After getting my password and logging in for the first time, I have waited for over 10 minutes watching the progress window while it says it is downloading. Is this normal? ### 3/5 — Wont upgrade *2021-04-27, version 2.2.0* Downloads new data, then at 50% it fails ### 3/5 — Iraq *2019-07-23, version 2.1.3* I can’t load troubleshooting please help me ### 3/5 — Still no Older units? *2016-01-21, version 1.6.0* As long as they don't start dropping the current models out this app will be useful in a few years ### 3/5 — Please update to IOS8.1 *2014-10-27, version 1.2.1* Please update to IOS8.1 It can't work for it. Tks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*