# Mobile ZAC — Phone, Messaging, Video & More

> Mobile business communication and collaboration tool for Zultys users. (iPhone/iPad app by Zultys, Inc.)

- Source: https://appshunter.io/ios/app/mobile-zac/id1589199857 (this page in markdown: same URL + `.md`)
- Developer: [Zultys, Inc](https://appshunter.io/developer/420370950)
- Category: Business, Productivity
- Price: Free
- Rating: 4.04/5 from 49 App Store ratings · 22 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 60 MB
- Languages: English
- Released: 2024-04-09
- Data updated: 2026-08-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mobile-zac/id1589199857/reviews.md

## What is Mobile ZAC?

Wherever your job takes you, make your mobile device your business phone.

Mobile ZAC allows remote and mobile employees to manage business communications while utilizing the same tools as Zultys Advanced Communicator (ZAC) and our browser-based Web ZAC. We bring significant cost savings and reliability to our customers by including our mobile app with every user bundle for every Zultys system.

Feature Overview:
    • Support for AI Tools: Real-time closed captions, real-time sentiment analysis, and live transcription with searchable post-call transcripts.
    • Mobile Network Calling: Place outbound and receive inbound business calls over your mobile carrier network.
    • iOS Recents Control: A configurable option to control whether Mobile ZAC calls appear in the native Phone app’s Recents list.
    • Department Filtering: Quickly filter company contact list by department or sub-department, and hide system services like auto attendants and call groups.
    • Single Sign-On (SSO) Support: SAML SSO has been developed and tested with Entra ID and ClassLink, with the potential to support other identity providers such as Okta, Duo, Auth0, and OneLogin.
    • Inbound and Outbound SMS and MMS for Call Group Agents: Agents in Operator, ACD, and ICC groups can send and receive SMS and MMS messages.
    • Web Chat for Call Group Agents: Agents in Operator, ACD, and ICC groups can now receive real-time message notifications from website visitors and respond.
    • Video Conferences: Easily host or join a conference, whether it’s for a group or one-on-one. Choose from three different modes to match your preferences: Speaker, Grid, or Pin an individual user.
    • Scheduled Conferences: Now users can view, join, and schedule conferences directly from the mobile app.
    • Call Logs: You can view complete phone call records and review the call history. Easily find the exact information you need with new filter and sort options.
    • Emojis: Elevate your conversations with native emojis.
    • Call Attached Data: Accessing and completing Call Attached Data while on the go is now easier than ever.
    • Retrieve Call: Move an active call from one device to another quickly and effortlessly. This feature gives you flexibility and an uninterrupted call experience.
    • Agent Roles & Queue Monitor: Agent roles and queue monitor have now been added for call center functionality on the go.

More Feature Highlights:
    • Access Call Attached Data, recordings, transcripts, and voicemails from the call log
    • View presenter screen sharing for one-on-one and conference calls
    • System speed dial access
    • Ability for users to reply to and forward any message
    • Password reset link
    • Network switching between cellular and Wi-Fi networks while maintaining calls
    • Real-time presence status and presence notes
    • Instant message with internal and external parties with IM alerts
    • SMS support
    • Call group support

Mobile ZAC is supported on systems running MX version Release 17 and above. Access to the latest capabilities requires MX Release 19.

## Key features

- Video conferencing
- Scheduled conferences
- Call logs with filtering
- Instant messaging
- Call attached data
- Retrieve active calls
- Agent roles & queue monitor

## Recent user reviews (10 of 22)

All indexed reviews: https://appshunter.io/ios/app/mobile-zac/id1589199857/reviews.md

### 2/5 — Phone Contacts, Cannot Search Company Names

*2026-07-16, version 2.3*

Not like the older MX app did.

### 1/5 — Not reliable

*2026-05-12, version 2.2*

One of the worst apps I have ever had the displeasure of using. My IT department has me close the app, logout, and reboot my phone daily, and this helps but does not solve all the problems. I do not like it at all.

### 3/5 — Still not as good as the Zultys MX Mobile

*2026-02-10, version 2.1*

Switching between networks is terribly painful. Most of the time I have to remember to open app switcher and close it out. If not, the app will not ring. I’ll just get a notification that I missed a call.

### 5/5 — Powerful and feature rich

*2025-12-29, version 2.1*

A very powerful and feature reach application once you learn how to use it. Version 2.1.15 finally adds the control over call history sync with iPhone. Love it.

### 2/5 — Deafening uncontrollable ringtones

*2025-11-26, version 2.0*

App does not obey system notification volume/settings, seems to use media volume channel for delivering all audio including notifications. so there’s no way to avoid insanely loud ringtones in your ears, even in silent mode. Ringtones in the app are all horribly loud.

### 2/5 — Less functional

*2025-11-14, version 2.0*

Since downloading the new version it’s full of bugs.  It frequently states it can’t open because I have the device open on another device.  I have to turn the phone off and back on in order to get in.   It also continues to ring after I’ve logged out.

### 1/5 — Unusable

*2025-11-12, version 2.0*

I use this for work and it doesn’t work majority of the time. I just tried to answer a phone lead and it froze up so I had to close out of the app and hang up on the potential client. This is costing me money!

### 5/5 — The app gets better

*2025-05-18, version 1.4*

With every update, the application gets better and more stable. The newly introduced single sign-on feature is a home run.

### 5/5 — Reliable and easy to use

*2025-04-29*

Mobile ZAC is a great app for staying connected with my team. Calls, messages, and meetings work seamlessly. Easy to use and reliable, even when switching between Wi-Fi and cellular. Highly recommend for remote work!

### 3/5 — Missing one thing from old app

*2025-03-23*

On Zultys MX Mobile if you missed a call you could go to the iPhone phone app and call back directly from there. It would redirect the call back through MX Mobile. The new mobile Zac does not do this which is a real pain. Hopefully it makes it before I can’t use the old one anymore. Also why do these apps still not have the ability to edit call handling rules??

## Frequently asked questions about Mobile ZAC

### What does Mobile ZAC do?

Mobile ZAC transforms your mobile device into your business phone, allowing remote and mobile employees to manage all their business communications. It integrates with Zultys systems and offers features like video conferencing, instant messaging, and call management.

### What are the key features of Mobile ZAC?

Key features include video conferencing (host/join, speaker/grid/pin modes), scheduled conferences, detailed call logs with filtering, instant messaging with native emojis, the ability to retrieve active calls between devices, and agent roles/queue monitor for call center functionality.

### Is Mobile ZAC free to use?

Based on the provided information, the app is included with every user bundle for every Zultys system, suggesting it is provided at no additional cost to existing Zultys customers. There are no mentions of in-app purchases or ads.

### What are the system requirements for Mobile ZAC?

Mobile ZAC is fully supported with Zultys systems running MX version R17 and above. It is designed to allow users to work from any device, anywhere, with seamless network switching between cellular and Wi-Fi.

### How does Mobile ZAC help with remote work?

Mobile ZAC enables remote and mobile employees to utilize the same business communication tools as their office-based colleagues. Features like video conferencing, instant messaging, call retrieval, and agent roles allow for seamless collaboration and communication regardless of location.

## Version history (last 5 releases)

### 2.3 — 2026-06-11

Mobile ZAC 2.3 includes a variety of improvements focused on reliability and usability. This update enhances call and conference stability, improves SMS/MMS messaging and voicemail functionality, refines audio and ringtone behavior, and addresses the overall login experience. Several reported issues have also been addressed to improve application performance.

### 2.2 — 2026-04-09

This version includes support for AI-powered capabilities including real-time closed captions, real-time sentiment analysis, and live transcription with searchable post-call transcripts. It also includes mobile enhancements like system speed dial access and improved messaging and notifications, plus:
    • Access Call Attached Data, recordings, transcripts, and voicemails from the call log
    • View presenter screen sharing for one-on-one and conference calls

### 2.1 — 2025-12-29

Mobile ZAC 2.1 includes improvements to call group call handling, faster logout times, improved synchronization between ZAC Desktop and Mobile, and fixes that deliver a more reliable calling and messaging user experience, along with the following enhancements:
    • Mobile Network Calling: Place outbound and receive inbound business calls over your mobile carrier network. This setting can enable clearer audio and more reliable call performance in locations with weak or unstable internet connectivity.
    • iOS Recents Control: Users have a configurable option to control whether Mobile ZAC calls appear in the native Phone app’s Recents list.

### 2.0 — 2025-09-24

Mobile ZAC 2.0 includes performance improvements with a faster startup and an upgraded user experience:
    • Department Filtering: Filter the company contact list by department or sub-department and hide system services like auto attendants and call groups to reach the right people faster.
    • iOS Recents Integration: Mobile ZAC calls appear in the native iOS Phone app Recents tab with callback support, and users can start calls directly from external apps such as Contacts or Mail using Mobile ZAC as the dialer.
    • Feature Enhancements: This update displays more caller details for voicemail messages, improves handling of landscape orientations, provides the ability to copy SMS in chats, and offers better conference sorting.

### 1.4 — 2025-05-15

This update includes performance improvements and new functionality:
    • Single Sign-On (SSO) Support: Users can log into Mobile ZAC and connected apps using a single set of credentials, eliminating the need to juggle multiple passwords or perform repeated logins.
    • Silent Reconnect Notifications: The “Reconnect” push notification has been updated to be silent, minimizing interruptions while maintaining reliability.

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## More apps by Zultys, Inc

- [Zultys Mobile Communicator](https://appshunter.io/ios/app/zultys-mobile-communicator/id422724036)
- [Zultys MX Mobile](https://appshunter.io/ios/app/zultys-mx-mobile/id1535383904)

All apps by Zultys, Inc: https://appshunter.io/developer/420370950

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*