# MobileAP - AboitizPower — user reviews > 14 indexed App Store user reviews of MobileAP by Aboitiz Power, rated 4.50/5 from 37 ratings. - Source: https://appshunter.io/ios/app/mobileap-aboitizpower/id1508234439/reviews - App overview in markdown: https://appshunter.io/ios/app/mobileap-aboitizpower/id1508234439.md - Rating breakdown: 5★ 29 · 4★ 3 · 3★ 1 · 2★ 2 · 1★ 2 ## Most critical reviews (10 lowest-rated) ### 1/5 — App is glitchy *2024-12-15* App works intermittently. Didn’t send me an OTP when it was supposed to. Had to wait until the next day and redo the process. Now, I have been trying to recover my password for a long time and can’t do so. It shows unexpected error all the time. It’s so frustrating! **Developer response:** Hi there! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the app’s intermittent performance, the delay in receiving your OTP, and the repeated errors during the password recovery process. We understand how frustrating this must be, and we are committed to resolving these issues promptly. To assist you better, may we kindly request additional details, such as the mobile number or email address associated with your account and the device you are using? Rest assured, we will escalate this matter to our technical team for immediate attention. We appreciate your patience and understanding as we work to address these concerns. ### 1/5 — Not good *2024-06-09, version 3.0.0.908* Always under maintenance, not accessible. ### 1/5 — Need AI to make this thing work! *2024-05-09* Been waiting for confirmation of my registration. Back and forth with utility company and provided all requested info for verification only to be told they don’t have authority to confirm on their end. Yet they allow you to pay the bill? But I’m the landlord and simply setting this up for tenants in order for them to pay themselves. I have to send the pdf to the tenants and make their own payment. Update 5/9/24: Since I posted the above review there has been no resolution whatsoever. Now the ap opens only to going paperless. I can’t see the pdf bills anymore. This feature doesn’t apply to me as a landlord since my tenants need to receive a paper bill. I can not assign a tenant’s phone number since it will be a problem if they moved out. They will receive the notifications instead of the new tenant. So guess what, I’m dumping this ridiculous ap and continue with paper billing. **Developer response:** Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused. ### 1/5 — Updated but can’t login *2023-12-20* It was suggested to update the app. After updating, I could no longer login. Login seems disabled. **Developer response:** Hi AL199! Thank you for the additional information. It appears that you are accessing the app from another country, which may be causing regional restrictions. Please note that our app is currently designed to function in the Philippines only. ### 1/5 — Pending Confirmation *2023-11-28* Been waiting for confirmation. Back and forth with utility company and provided all requested info for verification only to be told they don’t have authority to confirm on their end. Yet they allow you to pay the bill? But I’m the landlord and simply setting this up for tenants in order for them to pay themselves. Crap! **Developer response:** Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused. ### 1/5 — Latest version issues *2023-11-12* Landing page on the latest version directs the user to paperless bill enrollment, but apparently, there is no Accept & Decline button under the T&C, forcing the user to either enroll for paperless bill or not use the app at all. App developers should keep in mind that not all MobileAP users want the paperless bill (myself included), so enrollment shouldn’t be made mandatory. **Developer response:** Hi LorexTimeBar! We sincerely apologize for the difficulties you have encountered with our app. We would love to help you with this matter. Please get in touch with your local provider via Facebook or Customer Service Hotline, and our customer service representative will be ready to assist you promptly. ### 1/5 — Your updates made it worst *2023-09-06* It went from ok to being crappy. Now I can’t even access my accounts. Now you want to require a mobile number, but it’s not even sending the OTP. How am I supposed to know how much to pay? This is so frustrating! Worst customer experience and service ever! **Developer response:** Hi Maizanz! We would like to confirm if you are using the app from the Philippines? The app may not work properly if you are outside the country. ### 2/5 — Slow *2022-02-14* Since Odette, your app is so slow when I try to launch it. I thought I needed to update but it has been updated. **Developer response:** Hi ShinVT! We apologize for the trouble. Our technical team is working on the app and is checking for possible bugs. In the meantime, we'd like to ask you to uninstall the app and re-install it right after. Let's see if it fixes the problem. Thank you. ### 3/5 — Payment methods *2024-06-01, version 2.7.0.895* Hi could you please add Apple Pay as a means of payment,it would make it much easier. ### 4/5 — Great App *2021-11-02, version 1.4* This is a good app which you can see all your electric bills But recently it wasn’t updated that is why I gave 4 star rating ## Most praised reviews (4 highest-rated) ### 5/5 — Payment Ap *2026-03-09* Hi Tech ### 5/5 — Very useful apps *2025-12-26, version 3.9.0.1106* Very Useful apps and easy to access. ### 5/5 — User friendly app *2024-11-06* Accessing my Veco account in the Philippines is now quick and easy. Thanks to the people who creates this helpful app, you guys deserve a big 👍🏽 ### 5/5 — It’s getting better😊 *2023-10-01* Now i can access my 3 accounts even faster than the previous version, even i’m out in the country. VECO it up! Thanks. **Developer response:** Hi GoldPisces! Thank you for your warm and appreciative message. It's always great to know that you value our feedback and prioritize customer experiences. Your well-wishes are greatly appreciated, and we look forward to continuing to enjoy your app. Have a fantastic day as well! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*